What’s included in my delegate pass?
A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.
23-24 March 2022
Pullman, Melbourne
Pullman, Melbourne
Returning in March 2022, the Retail Leaders Forum arrives at a critical juncture for the nation’s Retail community.
The industry has responded emphatically to the unprecedented challenges arising from the COVID-19 pandemic. Now, as consumer confidence builds and our operating environment begins to correct, Retail executives are accountable for securing opportunities emerging from the upturn economy.
The Forum secures national and global speakers of immense authority to arm attendees to succeed in this undertaking.
Hubert Joly is a senior lecturer at the Harvard Business School and the former Chairman and Chief Executive Officer of Best Buy.
He is also a member of the board of directors of Johnson & Johnson and Ralph Lauren Corporation, a member of the International Advisory Board of HEC Paris, and a Trustee of the Minneapolis Institute of Art.
Joly has been recognized as one of the top 100 CEOs in the world by the Harvard Business Review, one of the top 30 CEOs in the world by Barron’s and one of the top 10 CEOs in the U.S. by Glassdoor.
He is the author of the best-selling and highly acclaimed book “The Heart of Business – Leadership Principles for the Next Era of Capitalism.”
Ian was appointed Managing Director, Kmart Australia in February 2016 and assumed the responsibility for leading the Kmart Group division (encompassing the Kmart Australia, Target Australia and Catch Group businesses) in November 2018. Prior to this, Ian was Kmart’s Chief Operating Officer where he was instrumental in Kmart’s turnaround.
Ian’s experience, both national and international, covers a number of industries including retail, professional services, consulting, technology and healthcare in positions that include general management, sales, business development and project management.
Ian holds a Bachelor of Science degree in Civil Engineering and has completed the Advanced Management Program at Harvard Business School.
Christelle Young is currently the Chief Strategy & Analytics Officer for L’Oréal Australia & New Zealand.
She is an experienced Analytics executive with extensive experience in both industry and consulting, creating and developing
world class teams to add value through analytics. She had more than 7 years’ experience in industry before moving into
management consulting within the data analytics specialist team at Kearney. Post Kearney she was the General Manager for
Transformation & Analytics at Toll Group.
For 2 consecutive years she co-lead the Global Analytics Impact Index with Kearney & Melbourne Business School which is
now widely adopted globally.
She has consulted with numerous local and global corporations across a variety of industries implementing analytics solutions
to create further value. She has a Bachelor degree of Information Technology majoring in Information Systems (Monash
University) and a Master of Business Analytics scholar (Melbourne Business School).
Resilience in Retail: Adapting to Change with Confidence
The world we inhabit is in a constant state of change, as consumers and business adapt to variant environments and circumstances. We have learned that businesses across all sectors of the economy must be armed to respond to these changing conditions with pace and precision. In the opening Session for the Forum, we will cast a wide lens on the broader social and economic forces that are informing consumer behaviour and defining Retail responses. We will explore the mindsets and methodologies leading Retailers are adopting to navigate the uncertainty circling the economy, with a view that attendees can consolidate or pivot their own approaches based on the shared experience of their peers.
Leading Change: Embracing New Business Models and Ways of Working
Last year, the world changed beyond what we could have previously imagined possible. The past eighteen months have demonstrated that the Retail community is capable of large-scale transformation. And while the pandemic is an ongoing crisis of health, it is also an opportunity for business revival; a chance to revise operating models and ways of working for a more flexible and resilient future. In this Session, we will explore how leaders in the Retail community are approaching the future of work, and the deep business model revisions that are evolving in response to customer and employee experience.
People and Operations Sponsor Keynote
Commerce and Payments Sponsor Keynote
Data and Experience Sponsor Keynote
People and Operations Discussion
Consolidating a Connected and Augmented Workforces
The Retail sector has experienced physical dislocation on an unprecedented scale. As we accelerate into a new operating environment, it is essential that businesses are equipped to connect, engage, and support their employees. Our conversation will explore the bridge between employee wellbeing and experience, and performance and profitability. Attendees for this Stream will be equipped to curate authentic, value-driven cultures; advance wellbeing and experiential practices; and rethink internal communications to create more resilient and rewarding businesses.
Commerce and Payments Discussion
Embracing the Evolution of the Payments Landscape
Seismic change is erupting across the payments landscape. Together, we will explore the consequential developments unfolding in this space, with a view to harnessing the untapped power of payments experiences to enhance the customer journey. Attendees for this stream will be armed to embark on their own payments transformation with greater confidence and clarity, steering consumers down the last mile of the conversion funnel.
Data and Experience Discussion
The Unstoppable Rise of Integrated Retail
Compelling and cohesive cross-channel experiences are the hallmark of today’s omnichannel world. By de-siloing digital and physical sites into one interconnected, cross-channel strategy, Retailers can drive increased convenience for, and resonance with, merchants and customers alike. Attendees for this stream will be armed with practical strategies for improving the underlying architecture and resilience of their Retail operations.
People and Operations Keynote
Commerce and Payments Keynote
Data and Experience Keynote
Business Model Innovation: The Experiences Renewing Retail
As we emerge through the pandemic, a renewed readiness for business growth is taking hold in the Retail sector. Retail executives are shaping a vision for growth that aligns evolving technology capabilities with the consumer-led challenges defining the sector. In this Session, we will explore emerging business models that give full credence to consumer experiential demands, as well as the technologies that are shaping an ambitious, unified vision of online and offline Retail.
Building Retail as an Exemplar of Sustainable Transformation
The rise of climate-related financial risks, increased wariness from investors, and mounting pressure from consumers have propelled environmental, social, and governance issues to the top of the corporate agenda. Together, we will explore how Retailers can transform vulnerabilities into opportunities by infusing sustainability at the heart of their operations. In this Session, we will hear how leading Retailers have adopted sustainability as a guiding principle, and outline steps that can be taken to accelerate your sustainability transformation, no matter the stage your business is at.
Closing the Distance: Delivering Responsive Supply Chain Experiences
In a highly-saturated digital environment, renewed emphasis is being placed on last-mile delivery and the experiential advantage it yields. Retailers that empower their customers to define their delivery experience are emerging ahead of the competition. This Session unpacks how Retailers can improve the responsiveness of their supply networks, and progress down the path from reaction to anticipation. Attendees will be exposed to the latest systems and methodologies that are defining supply chain design, and gain practical insights for closing the distance between customers and themselves.
People and Operations Sponsor Keynote
Commerce and Payments Sponsor Keynote
Data and Experience Sponsor Keynote
People and Operations Discussion
People and the Power of Brick-and-Mortar
Brick-and-mortar continues to hold immense sway in the world of Retail. Much of this influence can be attributed to frontline workers, where displays of passion, empathy, and technical authority leave a lasting impression on customers. This Stream explores the steps businesses are taking to connect employees with customers and each other, as part of a broader conversation on the evolving potential of brick-and-mortar. Attendees will be armed with new strategies for connecting and empowering Retail workers, and be challenged to rethink long-hold ideas of the role of the store in their Retail footprint.
Commerce and Payments Discussion
The Collision of Commerce and Social Ecosystems
The boundaries between brands and consumers are collapsing. Convenience is colliding with entertainment as Retail and social platforms become more closely intertwined. This Stream explores the precise ways in which platform experiences are moulding consumer habits and redefining value propositions. Attendees for this stream will gain a deeper understanding of how the retail experience is evolving in these digital spaces, to better resonate with consumers in the ecosystems where they reside.
Data and Experience Discussion
Consolidating Complexity: A Unified View of Customers
Retailers are in the eye of a storm of customer data. In this Stream, we will consider how Retailers are taming this front, leveraging a unified view of data to securely and responsibly tailor personalised customer journeys. Attendees for this stream will be empowered with practical strategies for consolidating consumer touchpoints across their Retail ecosystem for greater precision and engagement.
People and Operations Keynote
Commerce and Payments Keynote
Data and Experience Keynote
Worldpay from FIS (NYSE:FIS) is a leading payments technology company that powers global commerce for merchants, banks, and capital markets. Processing 79 billion transactions topping $10T for 20,000+ clients annually, Worldpay lifts economies and communities by advancing the way the world pays, banks, and invests.
We create secure and scalable innovations that connect commerce across all geographies and sales channels. The company’s integrated technology platform offers a unified and comprehensive solution set to help clients run, grow, and achieve more for their business.
With a 50+ year history in financial services, we remain ahead of the curve to outpace today’s competitive economic landscape. By delivering simple, streamlined, and secure experiences for all of our clients and their customers, we embody commitment to every aspect of the financial services industry.
Celebrating its 11th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.
The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business.
Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community.
Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience.
As a marketing platform to demonstrate expertise, credibility and grow your business with the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.
This event was sold out in 2021
Austrade Approved Business Event
Claim 50% of Sponsorship Costs. Please click here to find out more information.
If you are a Vendor or Service Provider to retail professionals, please email angelg@connectmedia.com to register.
COVID 19 ADDITIONAL INFORMATION
Secure your place with confidence.
We are continuously following the advice of the Australian Department of Health. The health and safety of our delegates, partners and staff remains our number one priority.
Health and Safety Measures in place include:
For any other questions, please contact team@connectmedia.com.
We look forward to delivering this event for you.
Frequently Asked Questions (FAQ)
What’s included in my delegate pass?
A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.
Is there a group booking discount?
Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact team@connectmedia.com
Can I transfer my pass?
A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to team@connectmedia.com
How do I receive my delegate pass?
Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.
Is media registration available?
No, this is a closed and confidential event. Media registrations are not available.
Cancellation Policy:
A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.
What is a Service Provider?
A service provider refers to an individual or organisation who supplies products and/or services to the primary audience of retail industry.
Service providers may only have one representative at the event. A delegate pass is entry for one person only, passes cannot be shared. All service providers who apply for a pass will be reviewed internally before a registration is completed.
Will there be a delegate list available?
No, Connect Media does not provide delegate lists to attendees
Delegate Pass:
Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to approved speaker presentations/on demand content. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. One delegate ticket is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.
Payment & Discounts:
Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card. All prices and promotions are valid at the time of purchase only and may not be redeemed after the point of purchase.
Organiser’s Rights:
Connect Media and Communications Group Pty Ltd endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communications Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone the event. Where Connect Media is unable to run the event in the next 12 months (from the date of the event), you will be entitled to a full refund. In the unlikely event that it is cancelled or postponed, no compensation will be provided for cancelled/amended travel arrangements.
Connect Media and Communications Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.
In registering for this event, delegates grant permission to Connect Media and Communications Group Pty Ltd to take and to have full and free use of video/photographs containing their image/likeness for promotional use. Should a delegate not agree to the above image release, they must advise team@connectmedia.com.
Cancellation Policy:
A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should you be provided with a credit note at the discretion of the event organisers, this credit is valid for the specified amount of passes, and not the monetary value. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.
Covid Safety:
Connect Media and Communications Group Pty Ltd requests all participants present an official vaccination certificate in order to gain entry to event.
Event Delivery:
In case of a change in government restrictions and advice, Connect Media reserves the right to make the decision to deliver the event completely digital, or completely in person. Should you hold a different pass, you are entitled to move your registration to digital/in person, or receive a credit for the following edition of the event.
Privacy Disclosure:
We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email team@connectmedia.com. To view our full privacy policy please visit: https://connectmedia.com/privacy-policy/.