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Welcome

Resilience in Retail

Firmly established as the nation’s singular Retail event, the Retail Leaders Forum is returning in August with a renewed agenda to build business resilience. As our operating environment corrects and the sector unlocks, the Forum presents an enviable opportunity for the nation’s Retail leaders to connect, combat shared challenges, and leverage opportunities emerging from the upturn economy.

Together, we will interrogate the forces shaping the sector, from the en-masse consumer migration towards digital channels to new behavioural precedents and CX ambitions, all with the intent of charting a new path to progress.


Why Attend?

  • For nine years we have secured the involvement of the highest calibre speakers from Australia and around the world. We have tools that make audience engagement seamless so you can ask the questions that matter.
  • Every session is independently moderated to facilitate candid discussion and debate.
  • Your experience is at the heart of the Forum. Our audience is screened for seniority, so you’ll be networking in a five-star environment with the minds shaping business.
  • We respect the seniority of our delegates by diving deeper into technical subject matter with four highly curated content streams.
REGISTER NOW

Gain Access

// 16 Keynotes
// 2 Powerful days
// Executive learning agenda
// 50+ Industry speakers
// 400+ Executives
// 5 Star networking environment

Speakers


speaker
Janine Allis
Founder
Boost Juice
speaker
Guy Russo
Chairman
Guzman y Gomez
Fmr Chief Executive Officer
Kmart
speaker
Nick Molnar
Co-Founder & U.S. Chief Executive Officer
Afterpay
speaker
Megan Quinn
Co-Founder
NET-A-PORTER
speaker
Arti Zeighami
Global Head of Advanced Analytics and AI
H&M (UK)
speaker
Alan Lowthorpe
General Manager Advanced Analytics
Wesfarmers
speaker
Carmel McQuaid
Head of Sustainable Business
Marks and Spencer (UK)
speaker
Bob Neville
Former Global Retail Creative Director and Head of Retail
New Balance (HK)
speaker
Anthony Heraghty
Group Managing Director and Chief Executive Officer
Super Retail Group
speaker
Gwen Morrison
Former Chief Executive Officer
The Store (USA)
speaker
Sophie Renton
Research Director
McCrindle
speaker
Pippa Hallas
Chief Executive Officer
Ella Bache
speaker
Sacha Laing
Chief Executive Officer
General Pants Group
speaker
Rodrigo Pizarro
Country Manager
L’Oréal Australia & New Zealand
speaker
Peta Granger
Director
Lush Australia
speaker
Mark Teperson
Chief Digital Officer
Accent Group
speaker
Danny Celoni
Chief Executive Officer
PepsiCo Australia New Zealand
speaker
Angus McDonald
Chief Executive Officer
Barbeques Galore
speaker
Innes Willox
Chief Executive
Ai Group
speaker
Brett Spinks
Managing Director
Swarovski
speaker
Jonathan Waecker
Chief Marketing Officer
The Warehouse Group
speaker
David Anderson
Group Chief Executive Officer
Big Red Group
speaker
Richard Facioni
Chairman
Mosaic Brands
speaker
Drew Meads
Chairman
Forty Winks Group
speaker
Steffen Daleng
Chief Marketing Officer
Booktopia
speaker
Shane Lenton
Chief Information Officer
Cue Clothing Co.
speaker
Vanessa Brennan
Chief Brand and Strategy Officer
Michael Hill
speaker
Wayne Baskin
Deputy Chief Executive Officer, Chief Technology Officer
Booktopia
speaker
Rolf Weber
Managing Director
Marley Spoon
speaker
David Ramadge
Senior Director, Product and Shipping
eBay Australia
speaker
Vanessa Rowed
Head of Marketing
BWS
speaker
John Batistich
Non-Executive Director
Zip Co, Food Co, HRI & General Pants Group
speaker
Dan Ferguson
Chief Marketing Officer
Adore Beauty
speaker
Kobie Taylor
Head of People & Culture - Supermarkets & Convenience
Metcash
speaker
Nicole McInnes
Director, Marketing & Commercial ANZ
WW (Formerly Weight Watchers)
speaker
Kshira Saagar
Director of Data Science and Analytics
Global Fashion Group
speaker
Matthew Croasdaile
Chief Financial Officer
R.M. Williams
speaker
Rebecca Hanley
Head of Human Resources, ANZ
Aesop
speaker
Diana Amado
Procurement Manager - Supply Chain
David Jones
speaker
Chris Locke
Chief Information Officer Australia & New Zealand
Flight Centre
speaker
Melissa Miller
Country Sustainability Manager
IKEA Australia
speaker
Vaughan Chandler
Executive Manager Retail and Coalition Partnerships
Qantas Loyalty
speaker
Sally Townsend
Head of Sustainability
Blackmores
speaker
Karen Bozic
Group Chief Executive Officer
Craveable Brands
speaker
Darren Gunton
General Manager, Marketing
Total Tools
speaker
Sophie Firmager
Director, Human Resources
Tiffany & Co.
speaker
Damian Madden
General Manager, Digital
The Woolmark Company
speaker
Renee Gamble
Industry Director - Retail, Technology, Telecommunications and Energy
Google
speaker
Stacey Dowdell
Head of People and Culture
kikki.K
speaker
Tom Hunt
Head of Data Analytics
Koala.com
speaker
Peter Ratcliffe
Head of Digital Tech, Innovation & Risk
Retail Apparel Group
speaker
Dean Salakas
Chief Party Dude
The Party People
speaker
Amy Smith
Global Brand Director
T2
speaker
Jonathan Reeve
General Manager, ANZ
Eagle Eye
speaker
Lenore Harris
Group Human Resources Manager
Beacon Lighting
speaker
Jaana Quaintance-James
Chief Sustainability Officer
Global Fashion Group
speaker
Justin Williams
Principal
IMR Consulting
speaker
Paul Winsor
Retail General Manager
DataRobot
speaker
Andrew Myers
Vice President APAC & Global Digital Strategy
WorkJam
speaker
Angus Frazer
Co-Founder
Sonder
speaker
Chris Skelton
Chief Customer Officer
Marketplacer
speaker
Kate Box
Head of Retail, Australia & New Zealand
Facebook
speaker
Charles DeWitt
Managing Director
Kronos ANZSEA
speaker
Maria Palazzolo
Executive Director & Chief Executive Officer
GS1
speaker
Steven Hulse
Chief Executive Officer
WingArc Australia
speaker
Matt Jones
Vice President, Retail Strategy
Infor
speaker
Kylie Gleeson-Long
General Manager, Australia and New Zealand
dunnhumby
speaker
Tyrone O’Neill
Group Executive of Member Engagement
Rest
speaker
David Gordon
Global Chief Executive Officer, Co-Founder, and Director
Kepler Analytics
speaker
Ciara McGoohan
Director, Merchant Data and Insights
Afterpay
speaker
David Mah
Managing Director and Co-Founder
Kepler Analytics
speaker
Aarron Spinley
Experience Anthropologist and Growth Futurist
SAP
speaker
Michelle Grujin
Retail Lead
Accenture
header_at_a_glance

Sessions

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Tuesday, 22nd September 2020
  • 08:00Registration, Refreshments & Networking

  • 08:30Opening Remarks from the Chair

    John Batistich
    Non-Executive Director
    Zip Co, Food Co, HRI & General Pants Group
  • 08:35Ministerial Welcome Address

  • 08:45Opening Keynote

  • 09:10Outlook Session

    2020 Vision: Demystifying the Retail Horizon

    From creeping isolationism to the paradigm-shifting potential of artificial intelligence, uncertainty lies around every corner on the global retail circuit. But where risk abounds, so too does opportunity. In this session, we’ll break down the changing macroeconomic and socio-political environments that we inhabit; interrogate how regulators are responding to the overwhelming influence of social media titans; and see what it takes to become a truly responsive retailer in today’s highly interconnected world.

    Pippa Hallas
    Chief Executive Officer
    Ella Bache
    Richard Facioni
    Chairman
    Mosaic Brands
    Drew Meads
    Chairman
    Forty Winks Group
    Innes Willox
    Chief Executive
    Ai Group
    Kylie Gleeson-Long
    General Manager, Australia and New Zealand
    dunnhumby
  • 10:00Keynote

    Carmel McQuaid
    Head of Sustainable Business
    Marks and Spencer (UK)
  • 10:25Morning Refreshments & Networking

  • 10:55Partner Keynote

    From Shopkeeper to Customer Keeper
    Michelle Grujin
    Retail Lead
    Accenture
  • 11:25Transformation Session

    Pathing the Way: Rising to the Transformation Challenge

    We are in the midst of a shift away from ownership – the service economy is gathering real momentum; power is being redistributed among consumers. Implementing systematic and structural changes in response to these changing power dynamics can be daunting, especially when existing methods have been historically successful. In this session, we’ll strip retailers down to the bones to see how leading organisations are structured to adapt. And, as new retail firms emerge, some in entirely new industries, we’ll discuss why the traditional, binary ‘compete or collaborate’ dilemma should be seen as a continuum rather than a fixed position – does it make business sense to partner with today’s rivals to create tomorrow’s leaders?

    Anthony Heraghty
    Group Managing Director and Chief Executive Officer
    Super Retail Group
    Rolf Weber
    Managing Director
    Marley Spoon
    David Gordon
    Global Chief Executive Officer, Co-Founder, and Director
    Kepler Analytics
  • 12:15Visionary Keynote

    Arti Zeighami
    Global Head of Advanced Analytics and AI
    H&M (UK)
  • 12:40Platinum Keynote

    The Connected Marketplace
    Chris Skelton
    Chief Customer Officer
    Marketplacer
  • 12:55Lunch Welcome Remarks

    Angus Frazer
    Co-Founder
    Sonder
  • 13:05Lunch & Networking

  • 14:00 STREAM 1
    STREAM 2
    STREAM 3
    STREAM 4

    People and Empowerment Stream
    The State of Competition: Winning the War for Talent

    AI is forecast to create more jobs than it displaces, leaving room for a deeper focus on uniquely human abilities. Securing these contested pockets of creative talent is a non-negotiable priority for retailers who want to shape, rather than react to, a new age of industry. In this session, we’ll break down where organisation are investing to attract, empower, and retain their most valuable resource – their people. We’ll discuss the skills your future workforce will require in a rapidly changing retail environment, how to master talent identification to fuel firm growth, and the practical steps that will actively empower your organisation’s people.

    Kobie Taylor
    Head of People & Culture - Supermarkets & Convenience
    Metcash
    Dean Salakas
    Chief Party Dude
    The Party People
    Lenore Harris
    Group Human Resources Manager
    Beacon Lighting
    Charles DeWitt
    Managing Director
    Kronos ANZSEA
    Marketing Stream
    Recasting Brick and Mortar: Creating an Interconnected Shopping Experience

    While consumers are never truly lost, dissonance between physical and digital experiences is a cardinal sin in today’s experiential landscape. By de-siloing digital and physical sites into one interconnected, cross-channel strategy, retailers can present a seamless, creative front that resonates with consumers. In this session, we’ll discuss the tangible and practical methods retailers can adopt to ensure the way consumers see them – as one unified entity, not as separate physical and online presences – is an accurate reflection of their business model.

    Dan Ferguson
    Chief Marketing Officer
    Adore Beauty
    David Anderson
    Group Chief Executive Officer
    Big Red Group
    Darren Gunton
    General Manager, Marketing
    Total Tools
    Fulfilment Stream
    Visibility Over Supply: Transparency, Traceability, and Security

    Deepening fissures in globalisation, meteoric advancements in blockchain technology, and a threatening cyber landscape – all signs of a global paradigm shift impacting the movement of goods. In this session we’ll discuss how retailers are grappling with these geopolitical and technical developments to achieve security, traceability, and transparency over supply; and what steps you can take to absorb rapid, consumer driven change with certainty.

    Jaana Quaintance-James
    Chief Sustainability Officer
    Global Fashion Group
    Angus McDonald
    Chief Executive Officer
    Barbeques Galore
    Maria Palazzolo
    Executive Director & Chief Executive Officer
    GS1
    Consumer Insights Stream
    World Building in Retail: Mastering Consumer Ecosystems

    Territory, shared sentiment, group identity – these are all signs of traditional community that have translated to digital spaces. For retailers, these hyper-specialised and engaged online communities are a highly attractive proposition. But engaging these tribes authentically and earning and rewarding their loyalty is a complex undertaking. Today, we’ll unpack the evolution of online communities and the opportunity they present to your brand, discuss successful examples of retail ‘world building’ inside consumer ecosystems, and provide insights into how you can build out a personalised online presence in order to earn the loyalty of consumers in the habitats they have built for themselves.

    Chris Locke
    Chief Information Officer Australia & New Zealand
    Flight Centre
    Damian Madden
    General Manager, Digital
    The Woolmark Company
    Vaughan Chandler
    Executive Manager Retail and Coalition Partnerships
    Qantas Loyalty
    David Mah
    Managing Director and Co-Founder
    Kepler Analytics
  • 14:50 STREAM 1
    STREAM 2
    STREAM 3
    STREAM 4

    People and Empowerment Keynote
    How Positive Leadership can Transform the Lives of your Team and the Performance of your Organization
    Sophie Firmager
    Director, Human Resources
    Tiffany & Co.
    Marketing Keynote
    The Value in Values: Embedding the Sustainability Agenda
    Peta Granger
    Director
    Lush Australia
    Fulfilment Keynote
    Sustainability: From Seed to Packet
    Danny Celoni
    Chief Executive Officer
    PepsiCo Australia New Zealand
    Consumer Insights Keynote
    What Your Customer Isn't Telling You
    Sophie Renton
    Research Director
    McCrindle
  • 15:15Afternoon Refreshments & Networking

  • 15:40Keynote Interview

    Strategy Uncovered: The Unique Business Matrix of Retail
    Rodrigo Pizarro
    Country Manager
    L’Oréal Australia & New Zealand
  • 16:05Diamond Keynote

    Nick Molnar
    Co-Founder & U.S. Chief Executive Officer
    Afterpay
  • 16:25Customer Session

    The Digital Gateway: Transforming Customer Experience

    The age of mass production – creating a standardised product for a faceless market – is over; at least from a consumer’s perspective. Increasingly, customers demand uniqueness, personalisation, and a level of customisation that requires attentiveness and responsiveness from retailers. The retailers that provide a digital gateway for consumers to curate products that capture this spirit of individuality will have a competitive advantage over those who insist on serving customers on the firm’s terms. In this session, we’ll look at the opportunities created by the digitisation of retail; the methods by which your organisation can create a truly custom CX; and the practical steps you can take to establish and improve your integration of digital technology into your everyday store experience.

    David Ramadge
    Senior Director, Product and Shipping
    eBay Australia
    Wayne Baskin
    Deputy Chief Executive Officer, Chief Technology Officer
    Booktopia
    Vanessa Brennan
    Chief Brand and Strategy Officer
    Michael Hill
    Tyrone O’Neill
    Group Executive of Member Engagement
    Rest
  • 17:15Keynote Interview

    Megan Quinn
    Co-Founder
    NET-A-PORTER
  • 17:40Closing Remarks from the Chair

    John Batistich
    Non-Executive Director
    Zip Co, Food Co, HRI & General Pants Group
  • 17:45Networking Drinks Remarks

    Andrew Myers
    Vice President APAC & Global Digital Strategy
    WorkJam
  • 17:50Networking Drinks Reception

  • 18:50Close of Day One

Wednesday, 23rd September 2020
  • 08:30Registration, Refreshments & Networking

  • 08:50Opening Remarks from the Chair

    John Batistich
    Non-Executive Director
    Zip Co, Food Co, HRI & General Pants Group
  • 08:55Keynote

    Retailing on the Edge: Managing through the Global Crisis
    Gwen Morrison
    Former Chief Executive Officer
    The Store (USA)
  • 09:20Sustainability Session

    Cause for Change: Ushering in a New Era of Sustainability

    Sustainability has outgrown its roots as a pure play for consumer allegiances. As the dimensions of sustainability shift, from environmental concerns to broader social and economic cases, retailers are untangling the complex business case behind being a sustainable enterprise to see where their priorities lie. In this session we’ll unpack the evolving sustainability agenda, from consumer activism and corporate reputation to operating in a heightened regulatory and litigious environment, so that you can better define and pursue a sustainable vision for your business.

    Matthew Croasdaile
    Chief Financial Officer
    R.M. Williams
    Sally Townsend
    Head of Sustainability
    Blackmores
    Melissa Miller
    Country Sustainability Manager
    IKEA Australia
  • 10:05Mastermind Keynote Interview

    Front Line Leadership: Inspiring Exemplary Customer Service from the Boardroom to the Shopfront
    Guy Russo
    Chairman
    Guzman y Gomez Fmr Chief Executive Officer
    Kmart
  • 10:30Platinum Keynote

    Kate Box
    Head of Retail, Australia & New Zealand
    Facebook
  • 10:50Morning Refreshments & Networking

  • 11:20Platinum Keynote

    It’s complicated: Navigating shopper journeys in 2020
    Renee Gamble
    Industry Director - Retail, Technology, Telecommunications and Energy
    Google
  • 11:45Opportunity Session

    Evolving with the Times: The Technologies Augmenting Retail

    From momentous strides in artificial intelligence to consequential developments in payments and augmented reality, technology is changing the very fabric of retail. In this session, we’ll examine the possibilities enabled by AI for large and small retailers alike; examine how augmented reality will shape the changerooms and aisles of tomorrow; and explain why understanding your customers’ preferred payment methods – and implementing the technology required to support them – is crucial in order to foster loyalty and drive new business through your doors.

    Shane Lenton
    Chief Information Officer
    Cue Clothing Co.
    Rolf Weber
    Managing Director
    Marley Spoon
    Matt Jones
    Vice President, Retail Strategy
    Infor
    Peter Ratcliffe
    Head of Digital Tech, Innovation & Risk
    Retail Apparel Group
  • 12:30Gold Keynote

    How and Why retail organizations are now embedding AI in their DNA culture
    Paul Winsor
    Retail General Manager
    DataRobot
  • 12:45Keynote

    Getting the Creative Balance Right in Retail
    Bob Neville
    Former Global Retail Creative Director and Head of Retail
    New Balance (HK)
  • 13:05Lunch Welcome Remarks

  • 13:10Lunch & Networking

  • 14:20 STREAM 1
    STREAM 2
    STREAM 3
    STREAM 4

    People and Empowerment Stream
    The New Retail Armory: Empowering Your People

    A genuine, articulate and aspirational purpose is not just for the benefit of consumers. Retailers are crossing the bridge from employee experience to performance and profitability, investing steadily in internal systems and structures in the process. In this session we’ll break down what value-based leadership looks like on the retail frontline, discuss the tools being deployed to align employees across the entire business hierarchy, and see how leading retailers are curating authentic, value-driven cultures.

    Stacey Dowdell
    Head of People and Culture
    kikki.K
    Vanessa Rowed
    Head of Marketing
    BWS
    Rebecca Hanley
    Head of Human Resources, ANZ
    Aesop
    Andrew Myers
    Vice President APAC & Global Digital Strategy
    WorkJam
    Marketing Stream
    The Creativity of Connection: Rewriting Customer Journeys

    Customers are fundamentally changing. They are shopping in the moment, and that moment has become ubiquitous. From conversion and attribution to segmentation and dissemination, there is no doubt that the data-infused web that is modern retail can entangle brands. In this session we’ll untangle customer journeys; and examine how leading retailers are leveraging sources of influence close to consumers to build brand advocacy and drive the path to purchase.

    Nicole McInnes
    Director, Marketing & Commercial ANZ
    WW (Formerly Weight Watchers)
    Steffen Daleng
    Chief Marketing Officer
    Booktopia
    Amy Smith
    Global Brand Director
    T2
    Fulfilment Stream
    New Product Pathways: Getting Closer to the Consumer

    Retailers are running out of both time and room to manoeuvre. Soaring customer expectations for the almost instantaneous post-purchase provision of goods and services will not be tempered by congested cities or vast distances. In response, retailers are creating new product pathways to bring themselves closer to the consumer. From warehouse-roaming robots to drone delivery and autonomous vehicles, this session will discuss the precise new technologies that retailers are adopting to get one step closer to consumers.

    Diana Amado
    Procurement Manager - Supply Chain
    David Jones
    Consumer Insights Stream
    Data and Analytics: Unlocking the Value in Your Customer Science

    Retailers have a wealth of customer data at their disposal, and now that the barriers to hyper-personalisation are rescinding, customers expect to be understood. In this session we’ll discuss how retailers are reconciling disparate data sources to map customer journeys and master consumer ecosystems, understand individuals at scale, and ultimately, convert customer knowledge into profit.

    Kshira Saagar
    Director of Data Science and Analytics
    Global Fashion Group
    Tom Hunt
    Head of Data Analytics
    Koala.com
    Ciara McGoohan
    Director, Merchant Data and Insights
    Afterpay
    Steven Hulse
    Chief Executive Officer
    WingArc Australia
  • 15:10 STREAM 1
    STREAM 2
    STREAM 3
    STREAM 4

    People and Empowerment Keynote
    People as a Driver of Retail Performance 
    Brett Spinks
    Managing Director
    Swarovski
    Marketing Keynote
    Total Retail: Strategy in the Consumer's World
    Jonathan Waecker
    Chief Marketing Officer
    The Warehouse Group
    Fulfilment Keynote
    Digital Trends and Opportunities Transforming Retail
    Mark Teperson
    Chief Digital Officer
    Accent Group
    Consumer Insights Keynote
    The Power of Data: How Analytics is Changing the Retail Game
    Alan Lowthorpe
    General Manager Advanced Analytics
    Wesfarmers
  • 15:35Afternoon Refreshments & Networking

  • 16:00Headline Keynote

    Leading in Retail
    Janine Allis
    Founder
    Boost Juice
  • 16:45Closing Remarks from the Chair

    John Batistich
    Non-Executive Director
    Zip Co, Food Co, HRI & General Pants Group
  • 16:50Close of Summit

REGISTER NOW
header_sessions

Sponsorship

www.accenture.com

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

www.sap.com/australia/retail

As the market leader in business software, SAP helps organisations predict, anticipate, and deliver engaging customer experiences – preparing them to win in a digital world where technology is rewriting the rules of retail.

thinkwithgoogle.com/intl/en-aunz

Google’s mission is to organize the world’s information and make it universally accessible and useful.

Through products and platforms like Search, Maps, Gmail, Android, Google Play, Chrome and YouTube, Google plays a meaningful role in the daily lives of billions of people and has become one of the most widely-known companies in the world.

Google is a subsidiary of Alphabet Inc.

www.marketplacer.com

Marketplacer is an Australian-based SaaS business which provides market-leading online marketplace platforms to clients wanting to build scalable and innovative online solutions. Since launching Marketplacer in 2016, we have connected 11,000 businesses with platforms generating a combined annual audience of 50-million+ users.

www.facebook.com/business

Facebook company builds technologies that give people the power to connect with friends and family, find communities and grow businesses.

www.kepleranalytics.com

Kepler is the world’s 1st Intelligent Sales Improvement and Conversion Optimisation system for retailers managing brick-and-mortar stores.

Kepler provides a real time view of retail sales drivers using our unique traffic monitoring technology integrated with sales, rosters and other store operational data.

Retailers in ten countries managing 1,600+ stores using Kepler have achieved improved sales growth, reduced wages and lower occupancy cost across their store network within 12 months.

www.dunnhumby.com

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy.

We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.

For 30 years, we’ve partnered with businesses around the world to use Customer Data Science to increase revenue and profits by delivering exceptional experiences for their Customer.

www.tryzens.com

Tryzens is an international digital commerce consultancy that takes a holistic approach to growing your business, no matter how or where your customers choose to buy.

www.datarobot.com/retail

DataRobot is the leader in enterprise AI and the category creator and leader in automated machine learning. Organizations worldwide use DataRobot to empower the teams they already have in place to rapidly build and deploy machine learning models and create advanced AI applications.

With a library of hundreds of the most powerful open source machine learning algorithms, the DataRobot platform encapsulates every best practice and safeguard to accelerate and scale data science capabilities while maximizing transparency, accuracy, and collaboration.

www.auspost.com.au

At Australia Post we proudly provide trusted ways for people, businesses and communities to connect with each other and the world. As our world changes, so too does our business.

While we deliver over three billion articles a year, the mix is shifting dramatically to parcels as the community embraces eCommerce and new forms of digital communication.

Today, Australia Post facilitates 82 per cent of the nation’s eCommerce, while new financial and identity services are changing the role of our post offices.

www.infor.com/en-au/industries/retail

Infor Retail’s next-generation enterprise software helps retailers and fashion brands deliver better shopping experiences and run more efficient, data-driven businesses.

Leveraging the power of science, user-centred design, machine learning and AI, we’re ushering our customers and today’s consumers into the future of retail. More than 2,500 customers worldwide are already seeing results.

www.rest.com.au

Established in 1988, Rest is amongst the largest funds by membership, with around 1.7 million members and around $60 billion in funds under management (as at December 2019).

www.kronos.com.au

Kronos is the global leader in delivering workforce management solutions in the cloud. Kronos for Retail is the most widely adopted and deployed workforce solution available. We’ve designed our solutions to meet the unique needs and challenges of retail organisations.

More than 1,000 retail organisations use Kronos to empower employees and promote continuous improvement. Because in today’s fiercely competitive market, your success depends on your ability to remain flexible while providing impeccable customer service to gain market share and increase your brand loyalty.

www.kepleranalytics.com

Kepler is the world’s 1st Intelligent Sales Improvement and Conversion Optimisation system for retailers managing brick-and-mortar stores.

Kepler provides a real time view of retail sales drivers using our unique traffic monitoring technology integrated with sales, rosters and other store operational data.

Retailers in ten countries managing 1,600+ stores using Kepler have achieved improved sales growth, reduced wages and lower occupancy cost across their store network within 12 months.

www.gs1au.org

Your partners in Supply Chain.

We do our thing, so you can do great things.

www.workjam.com

The WorkJam Digital Workplace unleashes the potential of your enterprise workforce through agile scheduling, transformative communication, experiential learning, and tailored recognition.

WorkJam increases sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more motivated and engaged workforce.

For employees, WorkJam delivers more control over their schedule, providing work-life balance, as well as the opportunity to develop skills, improve sales acumen, and maximize their earnings to advance their economic well-being.

www.wingarc.com.au/retail

WingArc Retail Video Analytics helps you understand in-store customer behaviour and reduce costs while increasing sales and revenue.

www.shippit.com

Shippit is a revolutionary shipping engine for modern retail that saves time, money and removes friction in the delivery process for retailers and their customers. Enabling multiple delivery options (standard, express or 3-hour), centralised tracking and email SMS notifications across carriers means you can put the power of simplified shipping into your store in minutes, not months.

www.wearesonder.com

Sonder are the global authority on owned media. They provide independent valuations on undervalued media assets and have a SaaS tool to improve media operations performance. They have unlocked over $4B in media value for retailers like Coles, Myer, KFC, Stockland and Telstra.

www.workjam.com

The WorkJam Digital Workplace unleashes the potential of your enterprise workforce through agile scheduling, transformative communication, experiential learning, and tailored recognition.

WorkJam increases sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more motivated and engaged workforce.

For employees, WorkJam delivers more control over their schedule, providing work-life balance, as well as the opportunity to develop skills, improve sales acumen, and maximize their earnings to advance their economic well-being.

Celebrating its 9th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.

The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business. Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community. Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience.

As a marketing platform to demonstrate expertise, credibility and grow your business with the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

This event was sold out in 2019

Angel Gomez – Commercial Director
Tel: 02 8090 4363
Email: [email protected]

Venue

 

ICC SYDNEY

14 Darling Drive, Sydney
New South Wales 2000, Australia

Click HERE for more venue details

 

Flights

 

Official Airline Partner

 

Qantas is delighted to be the exclusive airline partner for the 2020 Retail Leaders Forum, being held on the 22 & 23 September.

Qantas is offering registered delegates and travel partner’s special discounted airfares which are easily booked online via the dedicated booking portal below.

When booking, use the allocated code RLF20 to access these airfares. Please note: multiple stopover flights are excluded from this offer.

Qantas is Australia’s largest domestic and international airline and is widely regarded as the world’s leading long distance airline.

With a reputation for excellence in safety, operational reliability, and world-class customer service; Qantas offers a truly global network proposition for delegates travelling to Sydney, Australia for the Retail Leaders Forum in 2020.

BOOK NOW

ACCOMMODATION

Discounted Accommodation is available at the Novotel Sydney, Darling Square.

To receive a 10% discount on the best flexible rates, contact the Novotel and quote the code RLF20.

Email: [email protected]
Phone: (02) 8217 4000

Register Here


Online – Click Here
02 8004 8590
[email protected]

 


Pricing and Discounts Early Bird Registration
(until 31/07/2020)
Standard Registration
(from 1/08/2020)
1 Delegate $1,495 + GST $1,795 + GST
4 Delegates (includes 1 Free) $4,485 + GST $5,385 + GST
8 Delegates (includes 2 Free) $8,970 + GST $10,770 + GST

Please note if you are a Service Provider to retail professionals, email [email protected] to register.

Capacity for the Summit / Forum is strictly capped to 400 delegates. Register now to secure your place.

COVID 19 Additional Information – Secure your place with confidence

We are continuously following the advice of the Australian Department of Health and the ICC Sydney. The health and safety of our delegates, partners and staff remains our number one priority.

Health and Safety Measures in place include:

  • No International attendees. International Keynote Addresses conducted remotely via live-link as indicated in the programme.
  • Total attendance capped with strict adherence to physical distancing measures, including traffic management and spaced seating configurations within the venue
  • As an invitation-only event, delegate contact details are acquired prior to commencement, and on-site attendance is recorded. Delegates are encouraged to download the COVIDSafe App
  • Event located at an industry-leading venue with precautionary sanitation measures, including regular cleaning of all surfaces; increased awareness and provision of sanitiser; and continued rigorous adherence to ISO and HACCP food safety management standards within all culinary services

For any other questions, please contact [email protected].

We look forward to delivering this event for you.

  • Terms & Conditions

    Delegate Package:

    Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to speaker presentations. Please note: not all speakers choose to provide presentation papers. One delegate pass is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

    Payment & Discounts:

    Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. All prices quoted are inclusive of GST. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card.

    Organiser’s Rights:

    Connect Media and Communications Group Pty Ltd endeavors to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communications Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone the event. Where Connect Media is unable to run the event in the next 12 months (from the date of the event), you will be entitled to a full refund. In the unlikely event that it is cancelled or postponed, no compensation will be provided for cancelled/amended travel arrangements. Connect Media and Communications Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.

    Photography and Video:

    Connect Media and Communications Group Pty Ltd may take photographs and/or video of the event you are attending and in doing so your image may be included in the photographs and videos reproduced and distributed by Connect Media and Communications Group Pty Ltd in any medium to any part of the world. By attending the event you irrevocably agree to submit your image for reproduction by Connect Media and Communications Group Pty Ltd in distributing marketing material and/or video footage of the events. Should a delegate not agree to the above image release, they must advise [email protected].

    Cancellation Policy:

    A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Full payment is required within 7 days of registration – if payment is not received in this time and cancellation is requested more than 10 days after registration – payment is to be honoured.

    Privacy Disclosure:

    We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email [email protected]. To view our full privacy policy please visit: https://connectmedia.com/privacy-policy/.

     

  • FAQ

    Frequently Asked Questions (FAQ)

    What’s included in my delegate pass?

    A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.

    Is there a group booking discount?

    Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact [email protected]

    Can I transfer my pass?

    A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to [email protected]

    How do I receive my delegate pass?

    Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.

    Is media registration available?

    No, this is a closed and confidential event. Media registrations are not available.

    Cancellation Policy:

    A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    What is a Service Provider?

    A service provider refers to an individual or organisation who supplies products and/or services to the primary audience of retail industry.

    Service providers may only have one representative at the event. A delegate pass is entry for one person only, passes cannot be shared. All service providers who apply for a pass will be reviewed internally before a registration is completed.

    Will there be a delegate list available?

    No, Connect Media does not provide delegate lists to attendees