23-24 March 2022
Pullman, Melbourne
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Welcome

RESILIENCE IN RETAIL

Returning in March 2022, the Retail Leaders Forum arrives at a critical juncture for the nation’s Retail community.

The industry has responded emphatically to the unprecedented challenges arising from the COVID-19 pandemic. Now, as consumer confidence builds and our operating environment begins to correct, Retail executives are accountable for securing opportunities emerging from the upturn economy.

The Forum secures national and global speakers of immense authority to arm attendees to succeed in this undertaking.

Why Attend

  • The Retail Leaders Forum secures national and global speakers of unmatched quality and immense authority. Our attendees are charged with shaping the conversation, armed with an array of real-time engagement tools.
  • Every session is independently moderated to facilitate candid discussion and debate, and the programme is designed to provide attendees with valuable opportunities to connect in-person on the business that matters.

Gain Access

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50+ Industry Speakers
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2 Powerful Days
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Executive Learning Agenda
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45+ Insightful Sessions
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400+ Executives
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5-Star Networking Environment
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2022 Speakers

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Professor
Hubert Joly
Former Chairman and CEO

Best Buy (USA)
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Professor
Hubert Joly
Former Chairman and CEO

Best Buy (USA)

Hubert Joly is a senior lecturer at the Harvard Business School and the former Chairman and Chief Executive Officer of Best Buy.

He is also a member of the board of directors of Johnson & Johnson and Ralph Lauren Corporation, a member of the International Advisory Board of HEC Paris, and a Trustee of the Minneapolis Institute of Art.

Joly has been recognized as one of the top 100 CEOs in the world by the Harvard Business Review, one of the top 30 CEOs in the world by Barron’s and one of the top 10 CEOs in the U.S. by Glassdoor.

He is the author of the best-selling and highly acclaimed book “The Heart of Business – Leadership Principles for the Next Era of Capitalism.”

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Stan Swinton
President of Global Care and Customer Experience

Deliveroo (UK)
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Stan Swinton
President of Global Care and Customer Experience

Deliveroo (UK)
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Tanya Malan
Director of UX and E-commerce

Bonobos (USA)
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Tanya Malan
Director of UX and E-commerce

Bonobos (USA)
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Ian Bailey
Managing Director

Kmart Australia
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Ian Bailey
Managing Director

Kmart Australia

Ian was appointed Managing Director, Kmart Australia in February 2016 and assumed the responsibility for leading the Kmart Group division (encompassing the Kmart Australia, Target Australia and Catch Group businesses) in November 2018. Prior to this, Ian was Kmart’s Chief Operating Officer where he was instrumental in Kmart’s turnaround.

Ian’s experience, both national and international, covers a number of industries including retail, professional services, consulting, technology and healthcare in positions that include general management, sales, business development and project management.

Ian holds a Bachelor of Science degree in Civil Engineering and has completed the Advanced Management Program at Harvard Business School.

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Tennealle O'Shannessy
Chief Executive Officer

Adore Beauty
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Tennealle O'Shannessy
Chief Executive Officer

Adore Beauty
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Virginia Wheway
Vice President Data & Analytics

Koala
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Virginia Wheway
Vice President Data & Analytics

Koala
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Christelle Young
Chief Strategy and Analytics Officer

L'Oreal Australia
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Christelle Young
Chief Strategy and Analytics Officer

L'Oreal Australia

Christelle Young is currently the Chief Strategy & Analytics Officer for L’Oréal Australia & New Zealand.
She is an experienced Analytics executive with extensive experience in both industry and consulting, creating and developing
world class teams to add value through analytics. She had more than 7 years’ experience in industry before moving into
management consulting within the data analytics specialist team at Kearney. Post Kearney she was the General Manager for
Transformation & Analytics at Toll Group.
For 2 consecutive years she co-lead the Global Analytics Impact Index with Kearney & Melbourne Business School which is
now widely adopted globally.
She has consulted with numerous local and global corporations across a variety of industries implementing analytics solutions
to create further value. She has a Bachelor degree of Information Technology majoring in Information Systems (Monash
University) and a Master of Business Analytics scholar (Melbourne Business School).

sessions


  • 9:00 am
    Registration, Refreshments & Networking
  • 9:25 am
    Opening Remarks from the Chairman
  • 9:30 am
    Minister Address
  • 9:40 am
    Keynote
  • 10:00 am
    Outlook Session

    Resilience in Retail: Adapting to Change with Confidence

    The world we inhabit is in a constant state of change, as consumers and business adapt to variant environments and circumstances. We have learned that businesses across all sectors of the economy must be armed to respond to these changing conditions with pace and precision. In the opening Session for the Forum, we will cast a wide lens on the broader social and economic forces that are informing consumer behaviour and defining Retail responses. We will explore the mindsets and methodologies leading Retailers are adopting to navigate the uncertainty circling the economy, with a view that attendees can consolidate or pivot their own approaches based on the shared experience of their peers.

  • 10:40 am
    Keynote
  • 11:00 am
    Morning Refreshments & Networking
  • 11:20 am
    Partner Keynote
  • 11:50 am
    Leadership Session

    Leading Change: Embracing New Business Models and Ways of Working

    Last year, the world changed beyond what we could have previously imagined possible. The past eighteen months have demonstrated that the Retail community is capable of large-scale transformation. And while the pandemic is an ongoing crisis of health, it is also an opportunity for business revival; a chance to revise operating models and ways of working for a more flexible and resilient future. In this Session, we will explore how leaders in the Retail community are approaching the future of work, and the deep business model revisions that are evolving in response to customer and employee experience.

  • 12:30 pm
    Keynote
  • 12:50 pm
    Lunch Welcome Remarks
  • 12:50 pm
    Lunch & Networking
  • 2:00 pm

    People and Operations Sponsor Keynote

    Commerce and Payments Sponsor Keynote

    Data and Experience Sponsor Keynote

  • 2:25 pm

    People and Operations Discussion

    Consolidating a Connected and Augmented Workforces

    The Retail sector has experienced physical dislocation on an unprecedented scale. As we accelerate into a new operating environment, it is essential that businesses are equipped to connect, engage, and support their employees. Our conversation will explore the bridge between employee wellbeing and experience, and performance and profitability. Attendees for this Stream will be equipped to curate authentic, value-driven cultures; advance wellbeing and experiential practices; and rethink internal communications to create more resilient and rewarding businesses.

    Commerce and Payments Discussion

    Embracing the Evolution of the Payments Landscape

    Seismic change is erupting across the payments landscape. Together, we will explore the consequential developments unfolding in this space, with a view to harnessing the untapped power of payments experiences to enhance the customer journey. Attendees for this stream will be armed to embark on their own payments transformation with greater confidence and clarity, steering consumers down the last mile of the conversion funnel.

    Data and Experience Discussion

    The Unstoppable Rise of Integrated Retail

    Compelling and cohesive cross-channel experiences are the hallmark of today’s omnichannel world. By de-siloing digital and physical sites into one interconnected, cross-channel strategy, Retailers can drive increased convenience for, and resonance with, merchants and customers alike. Attendees for this stream will be armed with practical strategies for improving the underlying architecture and resilience of their Retail operations.

  • 3:05 pm

    People and Operations Keynote

    Commerce and Payments Keynote

    Data and Experience Keynote

  • 3:30 pm
    Afternoon Refreshments & Networking
  • 3:50 pm
    Platinum Keynote
  • 4:10 pm
    Transformation Session

    Business Model Innovation: The Experiences Renewing Retail

    As we emerge through the pandemic, a renewed readiness for business growth is taking hold in the Retail sector. Retail executives are shaping a vision for growth that aligns evolving technology capabilities with the consumer-led challenges defining the sector. In this Session, we will explore emerging business models that give full credence to consumer experiential demands, as well as the technologies that are shaping an ambitious, unified vision of online and offline Retail.

  • 4:50 pm
    Keynote
  • 5:10 pm
    Closing Remarks from the Chairman
  • 5:15 pm
    Networking Drinks Remarks
  • 5:20 pm
    Networking Drinks Reception
  • 6:00 pm
    Close of Day One
  • 9:15 am
    Registration, Refreshments & Networking
  • 9:30 am
    Opening Remarks from the Chairman
  • 9:35 am
    Keynote
  • 10:00 am
    Sustainability Session

    Building Retail as an Exemplar of Sustainable Transformation

    The rise of climate-related financial risks, increased wariness from investors, and mounting pressure from consumers have propelled environmental, social, and governance issues to the top of the corporate agenda. Together, we will explore how Retailers can transform vulnerabilities into opportunities by infusing sustainability at the heart of their operations. In this Session, we will hear how leading Retailers have adopted sustainability as a guiding principle, and outline steps that can be taken to accelerate your sustainability transformation, no matter the stage your business is at.

  • 10:40 am
    Keynote
  • 11:00 am
    Morning Refreshments & Networking
  • 11:20 am
    Diamond Keynote
  • 11:50 am
    Supply and Fulfilment Session

    Closing the Distance: Delivering Responsive Supply Chain Experiences

    In a highly-saturated digital environment, renewed emphasis is being placed on last-mile delivery and the experiential advantage it yields. Retailers that empower their customers to define their delivery experience are emerging ahead of the competition. This Session unpacks how Retailers can improve the responsiveness of their supply networks, and progress down the path from reaction to anticipation. Attendees will be exposed to the latest systems and methodologies that are defining supply chain design, and gain practical insights for closing the distance between customers and themselves.

  • 12:30 pm
    Keynote
  • 12:50 pm
    Lunch Welcome Remarks
  • 12:55 pm
    Lunch and Networking
  • 2:00 pm

    People and Operations Sponsor Keynote

    Commerce and Payments Sponsor Keynote

    Data and Experience Sponsor Keynote

  • 2:25 pm

    People and Operations Discussion

    People and the Power of Brick-and-Mortar

    Brick-and-mortar continues to hold immense sway in the world of Retail. Much of this influence can be attributed to frontline workers, where displays of passion, empathy, and technical authority leave a lasting impression on customers. This Stream explores the steps businesses are taking to connect employees with customers and each other, as part of a broader conversation on the evolving potential of brick-and-mortar. Attendees will be armed with new strategies for connecting and empowering Retail workers, and be challenged to rethink long-hold ideas of the role of the store in their Retail footprint.

    Commerce and Payments Discussion

    The Collision of Commerce and Social Ecosystems

    The boundaries between brands and consumers are collapsing. Convenience is colliding with entertainment as Retail and social platforms become more closely intertwined. This Stream explores the precise ways in which platform experiences are moulding consumer habits and redefining value propositions.  Attendees for this stream will gain a deeper understanding of how the retail experience is evolving in these digital spaces, to better resonate with consumers in the ecosystems where they reside.

    Data and Experience Discussion

    Consolidating Complexity: A Unified View of Customers

    Retailers are in the eye of a storm of customer data. In this Stream, we will consider how Retailers are taming this front, leveraging a unified view of data to securely and responsibly tailor personalised customer journeys. Attendees for this stream will be empowered with practical strategies for consolidating consumer touchpoints across their Retail ecosystem for greater precision and engagement.

  • 3:05 pm

    People and Operations Keynote

    Commerce and Payments Keynote

    Data and Experience Keynote

  • 3:30 pm
    Afternoon Refreshments & Networking
  • 3:50 pm
    Platinum Keynote

      

  • 4:10 pm
    Keynote
  • 4:35 pm
    Closing Remarks from the Chairman
  • 4:40 pm
    Close of Event
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SPONSORS

sponsor
Silver Sponsor | www.fisglobal.com
sponsor

Worldpay from FIS (NYSE:FIS) is a leading payments technology company that powers global commerce for merchants, banks, and capital markets. Processing 79 billion transactions topping $10T for 20,000+ clients annually, Worldpay lifts economies and communities by advancing the way the world pays, banks, and invests.

We create secure and scalable innovations that connect commerce across all geographies and sales channels. The company’s integrated technology platform offers a unified and comprehensive solution set to help clients run, grow, and achieve more for their business.

With a 50+ year history in financial services, we remain ahead of the curve to outpace today’s competitive economic landscape. By delivering simple, streamlined, and secure experiences for all of our clients and their customers, we embody commitment to every aspect of the financial services industry.

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Why Get Involved

Celebrating its 11th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.

The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business.

Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community.

Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience.

As a marketing platform to demonstrate expertise, credibility and grow your business with the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

This event was sold out in 2021

 

Austrade Approved Business Event

Claim 50% of Sponsorship Costs. Please click here to find out more information.

 

Venue/Accommodation Details

  • Venue
place

Pullman Albert Park

65 Queens Rd, Albert Park VIC 3004

Click here for more venue details

Pricing and Discounts

Early Bird Registration
(until 10/12/2021)
$1,195 + GST
$3,585 + GST
Standard Registration
(from 11/12/2021)
$1,395 + GST
$4,185 + GST

If you are a Vendor or Service Provider to retail professionals, please email angelg@connectmedia.com to register.

COVID 19 ADDITIONAL INFORMATION

Secure your place with confidence.

We are continuously following the advice of the Australian Department of Health. The health and safety of our delegates, partners and staff remains our number one priority.

Health and Safety Measures in place include:

  • No International attendees. International Keynote Addresses conducted remotely via live-link as indicated in the programme.
  • Total attendance capped with strict adherence to physical distancing measures, including traffic management and spaced seating configurations within the venue
  • As an invitation-only event, delegate contact details are acquired prior to commencement, and on-site attendance is recorded. Delegates are encouraged to download the COVIDSafe App
  • Event located at an industry-leading venue with precautionary sanitation measures, including regular cleaning of all surfaces; increased awareness and provision of sanitiser; and continued rigorous adherence to ISO and HACCP food safety management standards within all culinary services

For any other questions, please contact team@connectmedia.com.

We look forward to delivering this event for you.

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