Firmly established as the singular Retail event of the Asia-Pacific region, the Retail Leaders Forum is returning in 2020 with a refreshed format to guide you through the year ahead.

2019 welcomed industry game changers including the Country Manager of Amazon, the Chairman of Macy’s and the CTO of Ocado. Next year, over 400 of your industry peers and an unrivalled selection of C-Suite speakers will make the ICC their home for two days on 8 & 9 April.

Together we will interrogate the forces affecting the retail landscape, from the skyrocketing attention being paid to CX, to overdue scrutiny on sustainability, supply, and everything in between.

Why Attend?

  • For nine years we have secured the involvement of the highest calibre speakers from Australia and around the world. We have tools that make audience engagement seamless so you can ask the questions that matter.
  • Every session is independently moderated and closed to the media to facilitate candid discussion and debate.
  • Your experience is at the heart of the Forum. Our audience is screened for seniority, so you’ll be networking in a five-star environment with the minds shaping business.
  • We respect the seniority of our delegates by diving deeper into technical subject matter with four highly curated content streams.

Gain Access

// 16 Keynotes
// 2 Powerful days
// Executive learning agenda
// 50+ Industry speakers
// 400+ Executives
// 5 Star networking environment

Past Speakers

Ron Johnson
Apple Store
Sharon Price John
Chief Executive Officer
Build-A-Bear (USA)
Terry J Lundgren
Fmr Chairman & Chief Executive Officer
Macy’s (USA)
Susie McCabe
Senior Vice President of Global Retail
Under Armor (USA)
Lord Stuart Rose
Marks and Spencer (UK)
Deborah Nicodemus
Chief Executive Officer
Moda Operandi (USA)
Justin King CBE
Former Chief Executive Officer
Sainsbury’s (UK)
Andrea Thomas
Senior Vice President
Walmart (USA)
Lord Mark Price
Fmr Managing Director
Waitrose (UK)
Gwen Morrison
Chief Executive Officer
The Store (USA)
Babak Parviz
Vice President
Amazon (USA)
Lana Hopkins
Founder & Chief Executive Officer
Michael Burgess
HBC Digital (USA)
Kate Morris
Founder & Chief Executive Officer
Adore Beauty
Redmond Yeung
Gap Inc. (China)
Kylie Watson-Wheeler
Managing Director
The Walt Disney Company
John Koryl
Neiman Marcus Direct (USA)
Antonia Jermendy
Head of Retail Innovation & Test
Swarovski (CHE)
Ian McLeod
Chief Executive Officer
Ian Moir
Chief Executive Officer
Woolworths (ZAF)
David L. Bunch
Global Vice-President
Shell Brands International (UK)
Eric Petersen
Senior Vice President Global Brand
Lululemon (CA)
Simon Thompson
Chief Product Officer & Non-Executive Director
Ocado (UK)
Henrik Amsinck
Senior Vice President, Business Technology
Lego (DNK)
Ken Murphy
President of Global Brands
Walgreens Boots Alliance (USA)
Bob Neville
Global Retail Creative Director & Head of Retail
New Balance (HK)
Peter Ruis
Chief Executive Officer
Jigsaw (UK)
Dr Gordon Campbell
Chief Executive Officer
SPAR International (NED)
Jeffrey Sampson
Group Senior Vice President
Fast Retailing (JPN)
Ravi Saligram
Chief Executive Officer
Officemax (USA)
Rocco Braeuniger
Country Manager
John Durkan
Managing Director
Richard Murray
Chief Executive Officer
JB Hi Fi
John Gillam
Managing Director
Gordon Cairns
Michael O’Keeffe
Chief Executive Officer
Richard Goyder AO
Managing Director & Chief Executive Officer
Patrick Noone
Managing Director
Costco Wholesale


2020 Vision: Demystifying the Retail Horizon

Pathing the Way: Rising to the Transformation Challenge

The State of Competition: Winning the War for Talent

Recasting Brick and Mortar: Creating an Interconnected Shopping Experience

Visibility Over Supply: Transparency, Traceability, and Security

World Building in Retail: Mastering Consumer Ecosystems

The Digital Gateway: Transforming Customer Experience

Cause for Change: Ushering in a New Era of Sustainability

Evolving with the Times: The Technologies Augmenting Retail

The New Retail Armory: Empowering Your People

The Creativity of Connection: Rewriting Customer Journeys

New Product Pathways: Getting Closer to the Consumer

Data and Analytics: Unlocking the Value in Your Customer Science





Mastercard Australasia is an innovative, technology and services provider focused on broader payment opportunities in the retail, government and finance industries. In 2019, Mastercard will continue to put tech and innovation front and centre, with Sydney becoming one of Mastercard’s five global centres for innovation with the opening of the Mastercard Global Tech Hub and Innovation Centre.


Google’s mission is to organize the world’s information and make it universally accessible and useful.

Through products and platforms like Search, Maps, Gmail, Android, Google Play, Chrome and YouTube, Google plays a meaningful role in the daily lives of billions of people and has become one of the most widely-known companies in the world.

Google is a subsidiary of Alphabet Inc.


eStar is Australasia’s leading specialist eCommerce solutions provider, delivering outstanding experiences with some of the region’s best brands, through a combination of thought leadership, user experience, development, design and partners.


As the market leader in business software, SAP helps organisations predict, anticipate, and deliver engaging customer experiences – preparing them to win in a digital world where technology is rewriting the rules of retail.


Infor Retail is deploying and continuing to evolve the next generation of retail software through beautiful design, engaging experiences, the power of science, smart data and predictive analytics built on a scalable and secure SaaS platform. 


Oliver Wyman is a global leader in management consulting. With offices in 50+ cities across nearly 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.

The firm has more than 5,000 professionals around the world who help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC], the world’s leading professional services firm in the areas of risk, strategy and people.


Kepler is the world’s 1st Intelligent Sales Improvement and Conversion Optimisation system for retailers managing brick-and-mortar stores.

Kepler provides a real time view of retail sales drivers using our unique traffic monitoring technology integrated with sales, rosters and other store operational data.

Retailers in ten countries managing 1,600+ stores using Kepler have achieved improved sales growth, reduced wages and lower occupancy cost across their store network within 12 months.


Facebook was built to bring people closer together and form communities. Our advertising business is an extension of this, striving to create meaningful connections between the 16 million people and 350,000 businesses in Australia who use our platforms. Each year, we continue to invest in building new products and solutions across our family of apps and services to help brands connect with their customers and drive business results.


Established in 2012, Marketplacer offers a global, leading technology and business platform to help businesses create scalable and successful online marketplaces. Since releasing a plug & play’ SaaS solution to market in 2016, Marketplacer has secured key global customers including Myer, Jayco, Bob Jane T-Marts, PetStock and Verizon.


Kronos is the global leader in delivering workforce management solutions in the cloud. Kronos for Retail is the most widely adopted and deployed workforce solution available. We’ve designed our solutions to meet the unique needs and challenges of retail organizations.

More than 1,000 retail organizations use Kronos to empower employees and promote continuous improvement. Because in today’s fiercely competitive market, your success depends on your ability to remain flexible while providing impeccable customer service to gain market share and increase your brand loyalty.


Criteo (NASDAQ: CRTO) is the advertising platform of choice of the open Internet, rated the #1 ad tech player by IDC in 2018. Criteo applies advanced machine learning to deliver  full funnel advertising targeting 1.4Bn shoppers worldwide to achieve marketing performance for 19,000+ customers.

In APAC, Criteo has offices in Singapore, Australia, India, China, Japan and Korea.


GOC Retail delivers unified retail solutions which seamlessly merge the digital and physical worlds.  As Gold channel partner of Cegid, the world’s largest provider of retail solutions in the specialty sector, we are the leading provider of shopping and clienteling solutions for specialty retailers in Australia.

Our experience and knowledge gained internationally through working with luxury brands like RM Williams, Gant and Sheike, prepares retailers for what comes next, whether a rapidly changing market or international expansion.


Capability Group combines neuroscience, design thinking, and extraordinary technology platforms like Axonify to create and deliver cutting-edge blended learning programmes that increase knowledge retention and directly impact business results.


The WorkJam Digital Workplace unleashes the potential of your enterprise workforce through agile scheduling, transformative communication, experiential learning, and tailored recognition.

WorkJam increases sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more motivated and engaged workforce.

For employees, WorkJam delivers more control over their schedule, providing work-life balance, as well as the opportunity to develop skills, improve sales acumen, and maximize their earnings to advance their economic well-being.


Dropbox is a leading global collaboration platform that’s transforming the way people and teams work together. With more than 500 million registered users across 180 countries, we’re on a mission to unleash the world’s creative energy by designing a more enlightened way of working.


MessageMedia is a mobile messaging solution that helps businesses better connect with customers. With 90 percent of messages read within 90 seconds, MessageMedia drives business success by creating engaging mobile experiences that customers love. With offices across Australia, United States, United Kingdom, and New Zealand, MessageMedia is the number one choice of over 40,000 customers for easy and engaging global business messaging.


Sonder are the global authority on owned media. They provide independent valuations on undervalued media assets and have a SaaS tool to improve media operations performance. They have unlocked over $4B in media value for retailers like Coles, Myer, KFC, Stockland and Telstra.


YouGov Galaxy is an international, full-service market research agency. A pioneer of online market research, YouGov Galaxy employs sophisticated technology to ensure the collection of high quality, in-depth and continuous data for the world’s leading businesses and institutions.


Pitcher Partners is an independent association of national firms offering a range of contemporary business solutions to middle-market businesses.

Pitcher Partners’ traditional accounting, taxation and audit services are complemented by a range of offerings including cyber-security, business analytics, mergers and acquisitions and family wealth management.

Pitcher Partners is present in Melbourne, Sydney, Newcastle, Adelaide, Perth and Brisbane, and is considered a leader in servicing the middle market.


Established in 2004, Tryzens is an international digital commerce consultancy that takes a holistic approach to growing your business, no matter how or where your customers choose to buy. Our team of trading specialists, strategists and technology experts are passionate about growing your business by implementing solutions that optimise performance across all channels.

With offices in offices in London, Melbourne, Sofia and Trivandrum, we have partnered with some of the world’s most successful retailers and brand owners including Sweaty Betty, Cotton On Group, Fisher & Paykel and Liberty London to provide beginning to end services that help to grow their businesses and provide the best customer experiences.

Celebrating its 9th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts. A strict screening process and strong delegate focus ensures a senior executive only event to discuss the future of retail in Australia

A unique sponsor format will position you and your brand as a thought leader amongst the decision makers in Retail. From knowledge sharing, to brand exposure and lead generation, sponsors have an effective platform to engage this audience, before, during and after the event.

As a marketing platform to demonstrate expertise, credibility and grow your business within the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

This event was sold out in 2019

Angel Gomez – Commercial Director
Tel: 02 8090 4363
Email: [email protected]

Register Here

Pricing and Discounts Early Registration
Per Delegate
(until 01/11/2019)
Standard Registration
Per Delegate
(from 02/11/2019)
1 Delegate $1,195 + GST $1,495 + GST
4 Delegates (includes 1 Free) $1,195 + GST $1,495 + GST
8 Delegates (includes 2 Free) $1,195 + GST $1,495 + GST
12 Delegates (includes 3 Free) $1,195 + GST $1,495 + GST

Please note if you are a Service Provider to retail professionals, email [email protected] to register.

  • Terms & Conditions

    Delegate Package:

    Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to speaker presentations. Please note: not all speakers choose to provide presentation papers. One delegate pass is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

    Payment & Discounts:

    Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. All prices quoted are inclusive of GST. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card.

    Organiser’s Rights:

    Connect Media and Communications Group Pty Ltd endeavors to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communications Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone this event when full refunds will be issued. Connect Media and Communications Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.

    Photography and Video:

    Connect Media and Communications Group Pty Ltd may take photographs and/or video of the event you are attending and in doing so your image may be included in the photographs and videos reproduced and distributed by Connect Media and Communications Group Pty Ltd in any medium to any part of the world. By attending the event you irrevocably agree to submit your image for reproduction by Connect Media and Communications Group Pty Ltd in distributing marketing material and/or video footage of the events. Should a delegate not agree to the above image release, they must advise [email protected].

    Cancellation Policy:

    A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Full payment is required within 7 days of registration – if payment is not received in this time and cancellation is requested more than 10 days after registration – payment is to be honoured.

    Privacy Disclosure:

    We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email [email protected]. To view our full privacy policy please visit: www.connectmedia.com/privacy-policy/.

  • FAQ

    Frequently Asked Questions (FAQ)

    What’s included in my delegate pass?

    A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.

    Is there a group booking discount?

    Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact [email protected]

    Can I transfer my pass?

    A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to [email protected]

    How do I receive my delegate pass?

    Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.

    Is media registration available?

    No, this is a closed and confidential event. Media registrations are not available.

    Cancellation Policy:

    A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    What is a Service Provider?

    A service provider refers to an individual or organisation who supplies products and/or services to the primary audience of retail industry.

    Service providers may only have one representative at the event. A delegate pass is entry for one person only, passes cannot be shared. All service providers who apply for a pass will be reviewed internally before a registration is completed.

    Will there be a delegate list available?

    No, Connect Media does not provide delegate lists to attendees