Welcome

Celebrating its 8th year, the Retail Leaders Forum is the most senior and significant gathering of Retail executives in this region.

The retail landscape is gripped by seismic change. The last barriers to personalisation are rescinding, the online offline retail loop is closing, and retailers are now empowered to traverse traditional industry lines. To remain competitive in today’s consumer-led world, retailers are seeking comprehensive strategies and adopting digital solutions to deliver a global retail experience.

Bringing together the nation’s leading Retail executives in an exclusive retailer-only event, the Retail Leaders Forum is the ideal platform from which to formulate strategies to successfully overcome the challenges of the future and enhance business performance today.

Why attend?

This event features an ambitious, business-focussed retail agenda with over 40 C-Suite perspectives from the highest levels of retail in Australia. In a closed, invitation-only format, delegates will benefit by interacting and learning directly from local and international retailers.

  • Learn the latest thinking on the economic and consumer landscape for Retailers in 2019
  • Discover first hand experiences on new approaches, differentiators and concepts from industry leading retail businesses
  • Acquire actionable insights for your retail business in a changed & consumer-led world
  • Gain forward insight on consumer trends and retailing imperatives
  • Network with a premium audience of retailers, where CEOs talk to CEOs in a five star environment
  • Determine the year ahead in Retail

Gain access

// 12 Keynotes
// 2 Powerful days
// Executive learning agenda
// 50+ Industry speakers
// 450+ Executives
// 5 Star networking environment

Speakers


speaker
Rocco Braeuniger
Country Manager
Amazon Australia
speaker
Gwen Morrison
Chief Executive Officer
The Store (USA)
speaker
Terry J. Lundgren
Fmr Chairman and Chief Executive Officer
Macy's (USA)
speaker
Simon Thompson
Chief Product Officer and Non-Executive Director
Ocado (UK)
speaker
Launa Inman
Non-Executive Director,
Precinct Properties NZ & Super Retail Group
speaker
Lord Mark Price
Fmr Managing Director
Waitrose
Fmr Deputy Chairman
John Lewis Partnership (UK)
speaker
Henrik Amsinck
Senior Vice President, Business Technology
LEGO (DNK)
speaker
Erica Berchtold
Managing Director
Rebel
speaker
Don Meij
Group Chief Executive Officer and Managing Director
Domino's
speaker
Holly Kramer
Non-Executive Director
Woolworths
speaker
Debra Singh
Chief Executive Officer
Fantastic Furniture
speaker
Akash Jha
Director, Store Planning- Asia, Middle East and Africa
Levi Strauss Asia Pacific Division (SGP)
speaker
Guy Brent
Director & Chief Executive Officer
BWS
speaker
Wai Tang
Non-Executive Director
PMP, JB Hi-Fi, Visit Victoria and the Melbourne Festival
speaker
Kathryn Carter
General Manager, APAC
Snapchat
speaker
Tim Trumper
Chair
NRMA
speaker
Jacquie Fegent-McGeachie
Global Director- Sustainability & Corporate Social Responsibility
Kimberly-Clark
speaker
Michael Ford
Chief Executive Officer
Steinhoff Asia Pacific
speaker
James Spenceley
Chairman
Airtasker
speaker
Chris Garlick
Chief Executive Officer
Starbucks Coffee Australia
speaker
Jo Devery
Chief Operating Officer
Winning Group
speaker
Christine Corbett
Non- Executive Director
The Royal Children's Hospital
speaker
Stijn Demeersseman
General Manager Australia Consumer Product Division
L'Oréal Australia
speaker
Fiona Moylan
Global Director, Digital and Ecommerce
Jurlique
speaker
Michael Donath
Chief Digital Officer
IKEA
speaker
John Batistich
Non-Executive Director
Foodco
Advisor
Zip.co
speaker
Bernard Wilson
General Manager Loyalty, Data and Myer Media
Myer
speaker
Susan Macdonald
Head of Retail
Mirvac
speaker
Mark Baartse
Chief Marketing Officer
Showpo
speaker
Mark Teperson
Chief Digital Officer
Accent Group
speaker
Brett Houldin
Chief Executive Officer
Craveable Brands (Oporto, Red Rooster)
speaker
Simon Davenport
National Advertising & Communications Manager
Officeworks Australia
speaker
Luke Wheatley
Head of Creative, Content and Digital Marketing
Flight Centre Travel Group
speaker
Melissa Reynolds
Chief Customer Officer
AGL Energy
speaker
Jane Kelly
Chief Human Resources Officer
Super Retail Group
speaker
Chris Mills
Director of Loyalty and Digital Commerce
Accor Hotels
speaker
Karen Matthews
Former Retail Director
Freedom Furniture
speaker
Izabela Taseki
Brand and Partnerships
Lululemon Australia & New Zealand
speaker
Fiona Murphy
General Manager Human Resources
Kmart Tyre & Auto Service
speaker
Angus Jones
Chief Marketing Director
LG Electronics
speaker
Donna Pidduck
Chief Marketing Officer
Origin Energy
speaker
Lucas Delucyk
Head of Leadership and Team Experience
Woolworths Group
header_at_a_glance

Sessions

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Tuesday 5th March 2019
  • 08:10Registration, Refreshments & Networking

  • 08:45Opening Remarks from the Chairman

    Launa Inman
    Non-Executive Director,
    Precinct Properties NZ & Super Retail Group
  • 08:50Opening Keynote

  • 09:25Outlook Session

    Seismic Change: Fortifying Australian Retail on the World Stage

    Economic, social and political forces are colliding to provoke change in Australian retail. Consumers are shackled by weak household income growth, global price transparency is undermining traditional business models, and the onslaught of international market entrants shows no signs of slowing. Low wage growth, high household debt, and declining consumer sentiment – how are retailers adapting their consumer value proposition to the current economic climate? What regulatory stance can the Federal Government take to support Australian retailers? And how can retailers position themselves to account for political volatility?

    Holly Kramer
    Non-Executive Director
    Woolworths
    Wai Tang
    Non-Executive Director
    PMP, JB Hi-Fi, Visit Victoria and the Melbourne Festival
    Michael Ford
    Chief Executive Officer
    Steinhoff Asia Pacific
  • 10:15Morning Refreshments & Networking

  • 10:55Partner Keynote

  • 11:25Plan Session

    Out of Time: The Relentless Pace of Retail Planning

    Retail planning has a new-found velocity. Tasked with maintaining relevance in the era of instant fulfilment, retailers have an ever-diminishing window to convert consumer interest into profit. How are retailers reengineering the supply chain to support reigned-in strategic timelines? From blockchain remodelling to the Internet of Things, how are retailers accounting for experimental and consequential technological advancements? And how are real-time customer experience insights being channelled into responsive, dynamic strategies? How can retailers accelerate their journey to becoming an Intelligent Enterprise?

    Susan Macdonald
    Head of Retail
    Mirvac
  • 12:15Visionary Keynote

    Reinventing the Retail Model – The Ocado Experience
    Simon Thompson
    Chief Product Officer and Non-Executive Director
    Ocado (UK)
  • 12:40Lunch Welcome Remarks

  • 12:45Lunch & Networking

  • 13:45

    Marketing Stream
    Marketing Renaissance: Reclaiming the Art of the Approach

    Marketers hold dominion over consumer touchpoints. With a near omniscient view of the customer journey, the art of engagement has become masterful. As the barriers to hyper-personalisation rescind, how are marketers striking a balance between persuasive and over-intrusive product offerings? How are metrics advancing to measure previous intangibles in marketing? And how are marketers reframing their approach to audience segmentation? Conversational home interfaces are shrinking the space brands have to operate in, so how are marketers responding? In what ways are marketers identifying and exploiting new sources of influence close to the consumer?

    Mark Baartse
    Chief Marketing Officer
    Showpo
    Izabela Taseki
    Brand and Partnerships
    Lululemon Australia & New Zealand
    Simon Davenport
    National Advertising & Communications Manager
    Officeworks Australia
    Donna Pidduck
    Chief Marketing Officer
    Origin Energy

    Tech & Data Stream
    Learning from the Machine: The Gears of Retail Overdrive

    The case for advanced analytics is made often, but rarely overstated. Consumer touchpoints are exploding across the retail landscape, and to absorb the blast retailers must harmonise disparate data sources and drive frontline differentiation. What are the business impediments to fully pursuing advanced analytics in retail and how can they be overcome? How are retailers deploying artificial intelligence to absorb rapid consumer driven change? And what technologies, with data at the core, are prime for experimentation in retail? How are retailers responding to amplified consumer calls for data controls?

    Michael Donath
    Chief Digital Officer
    IKEA
    Mark Teperson
    Chief Digital Officer
    Accent Group
    Luke Wheatley
    Head of Creative, Content and Digital Marketing
    Flight Centre Travel Group

    People Stream
    People at the Core: Fuelling the Heart of Retail

    Any revolution in retail will be borne by the frontline. While technology threatens fundamentals across the entire value chain, retailers that are able to garner reciprocal respect between informed consumers and dedicated, knowledgeable staff are set for success in any retail reality.  How are brands feeding an aspirational culture throughout the business hierarchy? And how are retailers converting frontline staff into genuine brand ambassadors? From accessing data assets to clear career track visibility, how much control should be vested in frontline staff?

    Christine Corbett
    Non- Executive Director
    The Royal Children's Hospital
    Fiona Murphy
    General Manager Human Resources
    Kmart Tyre & Auto Service
    Jane Kelly
    Chief Human Resources Officer
    Super Retail Group
    Lucas Delucyk
    Head of Leadership and Team Experience
    Woolworths Group
  • 14:35

    Marketing Keynote
    Erica Berchtold
    Managing Director
    Rebel

    Tech & Data Keynote
    People Keynote
  • 15:30Afternoon Refreshments & Networking

  • 15:30Keynote

    The Next Big Thing: Innovation and the Future of Retail/Tech and Commerce: The New Retail
    Gwen Morrison
    Chief Executive Officer
    The Store (USA)
  • 15:55Customer Session

    Power in Balance: Reflecting the Complexity of Consumers

    The convergence of consumer driven technologies has yielded an arsenal of data for retailers to wield. But retailers are not disproportionately empowered; the industry standard has lifted, consumer expectations will not be tempered, and disruptions to user-flow are no longer tolerated. How are retailers resonating with the complex desires, motivations and attitudes held by different consumer demographics? And how are retailers quantifying and consolidating consumer touchpoints to enrich customer profiles? When confronted by experimental or immature technology, how are retailers uncloaking false promises and delivering real value to consumers and the business?

    Melissa Reynolds
    Chief Customer Officer
    AGL Energy
  • 16:45Headline Keynote

    The State of Retail
    Lord Mark Price
    Fmr Managing Director
    Waitrose Fmr Deputy Chairman
    John Lewis Partnership (UK)
  • 17:20Closing Remarks from the Chairman

    Launa Inman
    Non-Executive Director,
    Precinct Properties NZ & Super Retail Group
  • 17:25Networking Drinks Welcome Remarks

  • 17:30Networking Drinks Reception

  • 18:30Close of Day One

Wednesday 6th March 2019
  • 08:35Registration, Refreshments & Networking

  • 08:55Opening Remarks from the Chairman

    Launa Inman
    Non-Executive Director,
    Precinct Properties NZ & Super Retail Group
  • 09:00Trailblazer Keynote

    Brick by Brick: Rebuilding Retail for the Digital World
    Henrik Amsinck
    Senior Vice President, Business Technology
    LEGO (DNK)
  • 09:35Opportunity Session

    Opportunities in the Fog: Casting a Light on Retail Expansion

    Consumers traverse industry lines without flinching, and now retailers are following. Retailers are breaking out of their traditional habitats and tracking consumers through their own diverse ecosystems, seeking avenues for expansion and securing new opportunities for revenue generation. How are partnerships reshaping the local retail landscape? Given immense competitive pressure on the local market, do Australian retailers have the resources to pursue global initiatives? How should retailers respond to the fragmentation of payment technology? From hungering for scale to refining core activities, how are Australian retailers identifying and accelerating their market advantage?

    Tim Trumper
    Chair
    NRMA
  • 11:00Platinum Keynote

  • 11:25Future Session

    Miracle or Mirage? Demystifying the Retail Horizon

    Retail needs profits not prophets. Inundated with technological choice and tasked with discerning returns from rhetoric, leaders are scanning for advantage while keeping one eye trained on the bottom line. From augmented reality to facial recognition software, how are retailers discerning realistic applications for hype-cycle technologies? What current solutions are undervalued on the retail circuit? And how are retailers forecasting the profitability of technological investments? Are accountability mechanisms for AI informed decision making adequate? How are world-leading retailers structured to absorb rapid, unexpected change?

    Fiona Moylan
    Global Director, Digital and Ecommerce
    Jurlique
    Kathryn Carter
    General Manager, APAC
    Snapchat
    James Spenceley
    Chairman
    Airtasker
  • 12:15In conversation with Don Meij

    From Dial-a-Pizza to Drone Deliveries - Harnessing Innovation to Build a Global Business
    Don Meij
    Group Chief Executive Officer and Managing Director
    Domino's
  • 12:40Lunch Welcome Remarks

  • 13:45

    Loyalty Stream
    Allied for Advantage: Reclaiming Loyalty in the World of Choice

    Loyalty can turn the tide in the war for market share, and a deep knowledge of consumer motivations is critical for outflanking competitors. But securing consumer allegiances in a world of near limitless choice is a daunting proposition. How are retailers unleashing the creative power of consumers to forge authentic brand connections? Where has personalisation revealed greater opportunities for influence across the customer journey? How are traditional loyalty programs evolving to reflect the individual dynamism of consumers? And how are brands partnering to create collaborative, responsive rewards systems?

    Bernard Wilson
    General Manager Loyalty, Data and Myer Media
    Myer
    Guy Brent
    Director & Chief Executive Officer
    BWS

    Store Stream
    The Physical Edge: Recasting Brick and Mortar Stores

    The retail loop is closing. Committed to the pursuit of seamless experiences, the physical site is being reimagined as a destination – an ecosystem where consumers can thrive, plugged in and empowered. How are retailers re-engineering the shop floor to recreate consumer ecosystems and lift credibility? From heat mapping to geo-tracking, how are retailers throttling productivity out of every square inch of floor space? A home of expertise, a centre for aftermarket support, and a site for hosting experiences – how are brick-and-mortar stores accommodating customers at different stages of their journey?

    Debra Singh
    Chief Executive Officer
    Fantastic Furniture
    Jo Devery
    Chief Operating Officer
    Winning Group

    Product Stream
    Pressure on Products: Colliding with Customisation

    Consumers approach products as an extension of themselves. Traditional purchase motivators persist in an elevated state, while personalisation demands require a retailers full logistical attention. Do retailers need to overhaul long-standing distribution pathways to place the product in closer proximity to the purchaser? And how is merchandising strategy adapting to the established reality of product customisation? How are retailers accounting for mass discounting events in their pricing strategy? How are retailers approaching dialogue through design to engage consumers from concept to launch? From holographic displays to immersive AR experiences, how are retailers creating a sense of ownership and changing consumer perspectives of products?

    Stijn Demeersseman
    General Manager Australia Consumer Product Division
    L'Oréal Australia
    Jacquie Fegent-McGeachie
    Global Director- Sustainability & Corporate Social Responsibility
    Kimberly-Clark
    Brett Houldin
    Chief Executive Officer
    Craveable Brands (Oporto, Red Rooster)
    Angus Jones
    Chief Marketing Director
    LG Electronics
  • 14:35

    Loyalty Keynote
    Store Keynote
    Akash Jha
    Director, Store Planning- Asia, Middle East and Africa
    Levi Strauss Asia Pacific Division (SGP)

    Product Keynote
  • 15:00Afternoon Refreshments & Networking

  • 15:30Mastermind Keynote

    Strategy and Leadership in a Changed Retail World
    Terry J. Lundgren
    Fmr Chairman and Chief Executive Officer
    Macy's (USA)
  • 16:05Closing Remarks from the Chairman

    Launa Inman
    Non-Executive Director,
    Precinct Properties NZ & Super Retail Group
  • 16:10Close of Forum

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Sponsorship

www.mastercard.com.au

Mastercard Australasia is an innovative, technology and services provider focused on broader payment opportunities in the retail, government and finance industries. In 2018 Mastercard will continue to put tech and innovation front and centre, with Sydney becoming one of Mastercard’s five global centres for innovation with the opening of the Mastercard Global Tech Hub and Innovation Centre.

www.estaronline.com

eStar is Australasia’s leading specialist eCommerce solutions provider, delivering outstanding experiences with some of the region’s best brands, through a combination of thought leadership, user experience, development, design and partners.

www.sap.com/australia/industries/retail

As the market leader in business software, SAP helps organisations predict, anticipate, and deliver engaging customer experiences – preparing them to win in a digital world where technology is rewriting the rules of retail.

Celebrating its 8th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts. A strict screening process and strong delegate focus ensures a senior executive only event to discuss the future of retail in Australia

A unique sponsor format will position you and your brand as a thought leader amongst the decision makers in Retail. From knowledge sharing, to brand exposure and lead generation, sponsors have an effective platform to engage this audience, before, during and after the event.

As a marketing platform to demonstrate expertise, credibility and grow your business within the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

This event was sold out in 2018

Angel Gomez – Commercial Manager
Tel: 02 8090 4363
Email: angelg@cmgroup.com.au

Packages Early Bird Price Per Delegate (ends 7 Dec) Standard Price Per Delegate
Retailer - 1-2 Delegates $1800 + GST $2200 + GST
Retailer - 3-5 Delegates $1620 + GST $1980 + GST
Retailer - 6-9 Delegates $1440 + GST $1760 + GST
Retailer - 10+ Delegates $1260 + GST $1540 + GST

Please note if you are a Service Provider to retail professionals, email angelg@cmgroup.com.au to register.

Need to convince the boss? Download the Approval Form
  • Terms & Conditions

    Connect Events is part of Connect Media Group Pty Ltd

    Delegate Package:

    Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to speaker presentations. Please note: not all speakers choose to provide presentation papers. One delegate pass is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

    Payment & Discounts:

    All prices quoted are in AUD. Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. Group discounts will only be applied on the original order – added delegates will not receive a discount once registration in processed. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card.

    Organiser’s Rights:

    Connect Media Group endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media Group reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone this event when full refunds will be issued. Connect Media Group reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.

    Photography and Video

    Connect Media Group may take photographs and/or video of the event you are attending and in doing so your image may be included in the photographs and videos reproduced and distributed by Connect Media Group in any medium to any part of the world.  By attending the event you irrevocably agree to submit your image for reproduction by Connect Media Group in distributing marketing material and/or video footage of the events. Should a delegate not agree to the above image release, they must advise team@cmgroup.com.au

    Cancellation Policy:
    A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Full payment is required within 7 days of registration – if payment is not received in this time and cancellation is requested more than 10 days after registration – payment is to be honoured.

    Privacy Disclosure:

    We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email team@cmgroup.com.au To view our full privacy policy please visit: http://www.connectmediagroup.com.au/privacy-policy/

  • FAQ

    What’s included in my delegate pass?
    A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to provided speaker presentations.

    Is there a group booking discount?
    Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact team@cmgroup.com.au

    Can I transfer my pass?
    A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to team@cmgroup.com.au

    How do I receive my delegate pass?
    Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.

    Is media registration available?
    No, this is a closed and confidential event. Media registrations are not available.

    Cancellation Policy
    A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Will there be a delegate list available?
    No, Connect Events does not provide delegate lists to attendees.