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BEGINS THIS MONTH - REGISTER NOW CLICK HERE TO VIEW THE AGENDA CLICK HERE TO VIEW THE FULL SPEAKER LINE-UP CLICK HERE TO VIEW THE FULL SPEAKER LINE-UP

Welcome

Resilience in Retail

Firmly established as the nation’s singular Retail event, the Retail Leaders Forum is returning in September with a renewed agenda to build business resilience. As our operating environment corrects and the sector unlocks, the Forum presents an enviable opportunity for the nation’s Retail leaders to connect, combat shared challenges, and leverage opportunities emerging from the upturn economy.

Together, we will interrogate the forces shaping the sector, from the en-masse consumer migration towards digital channels to new behavioural precedents and CX ambitions, all with the intent of charting a new path to progress.

Why Attend?

  • Our hybrid event model provides delegates with flexibility without sacrificing interactivity. Our engagement tools ensure that you are joining the event, not just spectating – raise your questions with speakers in real-time, and gain access to ongoing on-demand video content.
  • For nine years we have secured the involvement of the highest calibre speakers from Australia and around the world. We have tools that make audience engagement seamless so you can ask the questions that matter.
  • Every session is independently moderated to facilitate candid discussion and debate.
  • Your experience is at the heart of the Forum. Our audience is screened for seniority, so you’ll be networking in a five-star environment with the minds shaping business.
  • We respect the seniority of our delegates by diving deeper into technical subject matter with four highly curated content streams.
REGISTER NOW

Gain Access

// 16 Keynotes
// 2 Powerful days
// Executive learning agenda
// 50+ Industry speakers
// 400+ Executives
// 5 Star networking environment

Speakers


speaker
Janine Allis
Founder
Boost Juice
speaker
David Boynton
Chief Executive
The Body Shop (UK)
speaker
Senator the Hon Michaelia Cash
Minister for Employment, Skills, Small and Family Business
speaker
Alex Genov
Head of Customer Research
Zappos (USA)
speaker
Katharina Sutch
Global Shopper & OmniChannel Activation Director
LEGO Group (GER)
speaker
Ian Bailey
Managing Director
Kmart Australia
speaker
Guy Russo
Chairman
Guzman y Gomez
speaker
Megan Quinn
Co-Founder
NET-A-PORTER
speaker
Don Meij
Group Chief Executive Officer & Managing Director
Domino’s Pizza Enterprises
speaker
Craig Woolford
Head of Consumer Research
Citi Research
speaker
Alan Lowthorpe
General Manager Advanced Analytics
Wesfarmers
speaker
Bob Neville
Former Global Retail Creative Director and Head of Retail
New Balance (HK)
speaker
Anthony Heraghty
Group Managing Director and Chief Executive Officer
Super Retail Group
speaker
Nick Molnar
Co-Founder & U.S. Chief Executive Officer
Afterpay
speaker
Pippa Hallas
Chief Executive Officer
Ella Bache
speaker
Rolf Weber
Chief Executive Officer
Marley Spoon
speaker
Danny Celoni
Chief Executive Officer
PepsiCo Australia New Zealand
speaker
Goran Stefkovski
Chief Technology Officer
Kogan
speaker
Shane Lenton
Chief Information Officer
Cue Clothing Co.
speaker
Wayne Baskin
Deputy Chief Executive Officer, Chief Technology Officer
Booktopia
speaker
Mark Baartse
Former Chief Marketing Officer
Showpo
speaker
Vanessa Brennan
Chief Brand and Strategy Officer
Michael Hill
speaker
Angus McDonald
Chief Executive Officer
Barbeques Galore
speaker
Brett Spinks
Managing Director
Swarovski
speaker
Gwen Morrison
Former Chief Executive Officer & Member
The Store (USA) & Candezent Advisory
speaker
Julie Laycock
Chief Marketing Officer
7-Eleven Stores
speaker
Rodney Orrock
Chief Executive Officer
Best&Less
speaker
Jaana Quaintance-James
Chief Sustainability Officer
Global Fashion Group
speaker
Peter Knock
Non-Executive Director & Retail Advisor
speaker
Mozi Zhang
Ecommerce Merchandising Manager
Temple & Webster
speaker
Matt Cavalier
Chief Growth Officer
Big Red Group
speaker
Richard Facioni
Chairman
Mosaic Brands
speaker
Steffen Daleng
Chief Marketing Officer
Booktopia
speaker
Vanessa Rowed
Head of Marketing
BWS
speaker
John Batistich
Non-Executive Director
Zip Co, Food Co, HRI & General Pants Group
speaker
Kristy Minter
Head of People & Culture - Food
Metcash
speaker
Nicole McInnes
Director, Marketing & Commercial ANZ
WW (Formerly Weight Watchers)
speaker
Kshira Saagar
Director of Data Science and Analytics
Global Fashion Group
speaker
Rebecca Hanley
Head of Human Resources, ANZ
Aesop
speaker
Lee Stewart
Head of Corporate Sustainability
Fonterra
speaker
Ryan Swenson
Head of Sustainable Development
Officeworks
speaker
Amy Lynes
General Manager, Retail
Lush Australia
speaker
Sally Townsend
Head of Sustainability
Blackmores
speaker
Karen Bozic
Group Chief Executive Officer
Craveable Brands
speaker
Bernard Wilson
Chief Executive Officer
Cashrewards
speaker
Darren Gunton
General Manager, Marketing
Total Tools
speaker
Damian Madden
General Manager, Digital
The Woolmark Company
speaker
Renee Gamble
Industry Director - Retail, Technology & Telecommunications
Google Australia and New Zealand
speaker
Stacey Dowdell
GM, People and Culture
kikki.K
speaker
Tom Hunt
Head of Data Analytics
Koala.com
speaker
Dean Salakas
Chief Party Dude
The Party People
speaker
Amy Smith
Global Brand Director
T2
speaker
Ciara McGoohan
Director, Merchant Data and Insights
Afterpay
speaker
Lenore Harris
Group Human Resources Manager
Beacon Lighting
speaker
David Ramadge
Senior Director, Product and Shipping
eBay Australia
speaker
Innes Willox
Chief Executive
Ai Group
speaker
Diana Amado
Procurement Manager - Supply Chain
David Jones
speaker
Sophie Renton
Research Director
McCrindle
speaker
Paul Zahra
Chief Executive Officer
Australian Retailers Association
speaker
Andrew Myers
Vice President APAC & Global Digital Strategy
WorkJam
speaker
Kate Box
Head of Retail, Australia & New Zealand
Facebook
speaker
Charles DeWitt
Managing Director
Kronos ANZSEA
speaker
Maria Palazzolo
Executive Director & Chief Executive Officer
GS1
speaker
Alex Tweddle
Head of Sales, Australia and New Zealand
WingArc Australia
speaker
Kylie Gleeson-Long
General Manager, Australia and New Zealand
dunnhumby
speaker
Aarron Spinley
Growth and Innovation Evangelist
SAP APJ
speaker
Michelle Grujin
Retail Lead
Accenture
speaker
Shelby Ferson
Senior Manager, Sales, ANZ
Databricks Australia and New Zealand
speaker
Ann Burns
Client Group Lead Products - Australia & New Zealand
Accenture
speaker
Livia Wang
Chief Brand Officer
Access Corporate Group
header_at_a_glance

Sessions

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Tuesday, 22nd September 2020
  • 08:30Online Event Platform Open

  • 08:40Opening Remarks from the Chair

    John Batistich
    Non-Executive Director
    Zip Co, Food Co, HRI & General Pants Group
  • 08:50Ministerial Welcome

    The Challenges & Opportunities Reshaping Retail
    Senator the Hon Michaelia Cash
    Minister for Employment, Skills, Small and Family Business

  • 08:55 - 09:15Opening Economic Overview

    The Retail Economy: Now and Next
    Craig Woolford
    Head of Consumer Research
    Citi Research
  • 09:20 - 10:05Outlook Session

    2020 Vision: Demystifying the Retail Horizon

    From creeping isolationism to the paradigm-shifting potential of artificial intelligence, uncertainty lies around every corner on the global retail circuit. But where risk abounds, so too does opportunity. In this session, we’ll break down the changing macroeconomic and socio-political environments that we inhabit; interrogate how regulators are responding to the overwhelming influence of social media titans; and see what it takes to become a truly responsive retailer in today’s highly interconnected world.

    Richard Facioni
    Chairman
    Mosaic Brands
    Innes Willox
    Chief Executive
    Ai Group
    Kylie Gleeson-Long
    General Manager, Australia and New Zealand
    dunnhumby
  • 10:10 - 10:30Keynote Interview

    A New Perspective on the Business of Retail
    Megan Quinn
    Co-Founder
    NET-A-PORTER
  • 10:35 - 11:00Visionary Keynote

    Getting to know Customers as People in the Age of Big Data and Customer Service
    Alex Genov
    Head of Customer Research
    Zappos (USA)
  • 11:00 - 11:25Programme Break

  • 11:25 - 11:55Partner Keynote

    How Retailers Who Bring Science to the Art of Experience will Thrive in the Post Pandemic Renaissance
    Michelle Grujin
    Retail Lead
    Accenture
  • 12:00 - 12:45Transformation Session

    Pathing the Way: Rising to the Transformation Challenge

    We are in the midst of a shift away from ownership – the service economy is gathering real momentum; power is being redistributed among consumers. Implementing systematic and structural changes in response to these changing power dynamics can be daunting, especially when existing methods have been historically successful. In this session, we’ll strip retailers down to the bones to see how leading organisations are structured to adapt. And, as new retail firms emerge, some in entirely new industries, we’ll discuss why the traditional, binary ‘compete or collaborate’ dilemma should be seen as a continuum rather than a fixed position – does it make business sense to partner with today’s rivals to create tomorrow’s leaders?

    Anthony Heraghty
    Group Managing Director and Chief Executive Officer
    Super Retail Group
    Rolf Weber
    Chief Executive Officer
    Marley Spoon
    Rodney Orrock
    Chief Executive Officer
    Best&Less
    Pippa Hallas
    Chief Executive Officer
    Ella Bache
    Livia Wang
    Chief Brand Officer
    Access Corporate Group
  • 12:55 - 13:15Diamond Keynote

    Personalisation is Dead. Long Live Personalisation.

    In our pursuit of customers through personalisation, we broke all kinds of social contracts; which had the opposite of its intended effect. Welcome to the era of partnership-based personalisation.

    Aarron Spinley
    Growth and Innovation Evangelist
    SAP APJ
  • 13:15 - 14:00Programme Break

  • 14:00 - 14:45 STREAM 1
    STREAM 2
    STREAM 3

    People and Empowerment Stream
    The State of Competition: Winning the War for Talent

    AI is forecast to create more jobs than it displaces, leaving room for a deeper focus on uniquely human abilities. Securing these contested pockets of creative talent is a non-negotiable priority for retailers who want to shape, rather than react to, a new age of industry. In this session, we’ll break down where organisation are investing to attract, empower, and retain their most valuable resource – their people. We’ll discuss the skills your future workforce will require in a rapidly changing retail environment, how to master talent identification to fuel firm growth, and the practical steps that will actively empower your organisation’s people.

    Kristy Minter
    Head of People & Culture - Food
    Metcash
    Dean Salakas
    Chief Party Dude
    The Party People
    Lenore Harris
    Group Human Resources Manager
    Beacon Lighting
    Charles DeWitt
    Managing Director
    Kronos ANZSEA
    Fulfilment Stream
    Visibility Over Supply: Transparency, Traceability, and Security

    Deepening fissures in globalisation, meteoric advancements in blockchain technology, and a threatening cyber landscape – all signs of a global paradigm shift impacting the movement of goods. In this session we’ll discuss how retailers are grappling with these geopolitical and technical developments to achieve security, traceability, and transparency over supply; and what steps you can take to absorb rapid, consumer driven change with certainty.

    Jaana Quaintance-James
    Chief Sustainability Officer
    Global Fashion Group
    Angus McDonald
    Chief Executive Officer
    Barbeques Galore
    Maria Palazzolo
    Executive Director & Chief Executive Officer
    GS1
    Diana Amado
    Procurement Manager - Supply Chain
    David Jones
    Consumer Insights Stream
    World Building in Retail: Mastering Consumer Ecosystems

    Territory, shared sentiment, group identity – these are all signs of traditional community that have translated to digital spaces. For retailers, these hyper-specialised and engaged online communities are a highly attractive proposition. But engaging these tribes authentically and earning and rewarding their loyalty is a complex undertaking. Today, we’ll unpack the evolution of online communities and the opportunity they present to your brand, discuss successful examples of retail ‘world building’ inside consumer ecosystems, and provide insights into how you can build out a personalised online presence in order to earn the loyalty of consumers in the habitats they have built for themselves.

    Damian Madden
    General Manager, Digital
    The Woolmark Company
    Matt Cavalier
    Chief Growth Officer
    Big Red Group
    Mozi Zhang
    Ecommerce Merchandising Manager
    Temple & Webster
  • 14:50 - 15:15 STREAM 1
    STREAM 2
    STREAM 3

    People and Empowerment Keynote
    Empowerment: Finding the Right Balance
    Amy Lynes
    General Manager, Retail
    Lush Australia
    Fulfilment Keynote
    Sustainability: From Seed to Packet
    Danny Celoni
    Chief Executive Officer
    PepsiCo Australia New Zealand
    Consumer Insights Keynote
    What Your Customer Isn't Telling You
    Sophie Renton
    Research Director
    McCrindle
  • 15:15 - 15:35Programme Break

  • 15:35 - 15:55National Keynote

    Building a Sustainable Retail Future
    Ian Bailey
    Managing Director
    Kmart Australia
  • 16:00 - 16:20Diamond Keynote

    The Retail Brand: During COVID and Beyond
    Nick Molnar
    Co-Founder & U.S. Chief Executive Officer
    Afterpay
    Paul Zahra
    Chief Executive Officer
    Australian Retailers Association
  • 16:25 - 17:10Customer Session

    The Digital Gateway: Transforming Customer Experience

    The age of mass production – creating a standardised product for a faceless market – is over; at least from a consumer’s perspective. Increasingly, customers demand uniqueness, personalisation, and a level of customisation that requires attentiveness and responsiveness from retailers. The retailers that provide a digital gateway for consumers to curate products that capture this spirit of individuality will have a competitive advantage over those who insist on serving customers on the firm’s terms. In this session, we’ll look at the opportunities created by the digitisation of retail; the methods by which your organisation can create a truly custom CX; and the practical steps you can take to establish and improve your integration of digital technology into your everyday store experience.

    David Ramadge
    Senior Director, Product and Shipping
    eBay Australia
    Wayne Baskin
    Deputy Chief Executive Officer, Chief Technology Officer
    Booktopia
    Vanessa Brennan
    Chief Brand and Strategy Officer
    Michael Hill
    Amy Smith
    Global Brand Director
    T2
  • 17:15 - 17:40Keynote Interview

    Bringing the Dough: Building an ASX 100 Brand
    Don Meij
    Group Chief Executive Officer & Managing Director
    Domino’s Pizza Enterprises
  • 17:40Closing Remarks from the Chair

    John Batistich
    Non-Executive Director
    Zip Co, Food Co, HRI & General Pants Group
  • 17:45Close of Day One

Wednesday, 23rd September 2020
  • 08:40Online Event Platform Open

  • 08:50Opening Remarks from the Chair

    John Batistich
    Non-Executive Director
    Zip Co, Food Co, HRI & General Pants Group
  • 08:55 - 09:15Global Keynote

    Retailing on the Edge: Delivering Experience in the New Reality
    Gwen Morrison
    Former Chief Executive Officer & Member
    The Store (USA) & Candezent Advisory
  • 09:20 - 10:00Sustainability Session

    Cause for Change: Ushering in a New Era of Sustainability

    Sustainability has outgrown its roots as a pure play for consumer allegiances. As the dimensions of sustainability shift, from environmental concerns to broader social and economic cases, retailers are untangling the complex business case behind being a sustainable enterprise to see where their priorities lie. In this session we’ll unpack the evolving sustainability agenda, from consumer activism and corporate reputation to operating in a heightened regulatory and litigious environment, so that you can better define and pursue a sustainable vision for your business.

    Sally Townsend
    Head of Sustainability
    Blackmores
    Lee Stewart
    Head of Corporate Sustainability
    Fonterra
    Ryan Swenson
    Head of Sustainable Development
    Officeworks
    Ann Burns
    Client Group Lead Products - Australia & New Zealand
    Accenture
  • 10:10 - 10:35Mastermind Keynote

    Kmart Turnaround
    Guy Russo
    Chairman
    Guzman y Gomez
  • 10:40 - 11:00Platinum Keynote

    Flexibility as Usual: Finding the Right Marketing Mindset

    Facebook’s Head of Retail ANZ, Kate Box, thinks we need to accelerate our retail transformation thinking and fast. In this session, she outlines why giving marketers a meaningful voice in the C-suite and building for flexibility is the best way for businesses to thrive in today’s uncertain retail environment.

    Kate Box
    Head of Retail, Australia & New Zealand
    Facebook
  • 11:00 - 11:20Programme Break

  • 11:20 - 11:45Platinum Keynote

    It’s Complicated: Navigating Shopper Journeys in 2020

    Complexity is the new constant when it comes to the shopper journey. Leveraging local and global research, Renee Gamble, Google Director of Retail, will surface key consumer truths enabling retailers and brands to engage effectively with customers in the moments that matter.

    Renee Gamble
    Industry Director - Retail, Technology & Telecommunications
    Google Australia and New Zealand
  • 11:50 - 12:35Opportunity Session

    Evolving with the Times: The Technologies Augmenting Retail

    From momentous strides in artificial intelligence to consequential developments in payments and augmented reality, technology is changing the very fabric of retail. In this session, we’ll examine the possibilities enabled by AI for large and small retailers alike; examine how augmented reality will shape the changerooms and aisles of tomorrow; and explain why understanding your customers’ preferred payment methods – and implementing the technology required to support them – is crucial in order to foster loyalty and drive new business through your doors.

    Shane Lenton
    Chief Information Officer
    Cue Clothing Co.
    Goran Stefkovski
    Chief Technology Officer
    Kogan
    Bernard Wilson
    Chief Executive Officer
    Cashrewards
    Shelby Ferson
    Senior Manager, Sales, ANZ
    Databricks Australia and New Zealand
  • 12:45 - 13:15Global Keynote

    Getting the Creative Balance Right in Retail
    Bob Neville
    Former Global Retail Creative Director and Head of Retail
    New Balance (HK)
  • 13:15 - 14:10Programme Break

  • 14:10 - 14:55 STREAM 1
    STREAM 2
    STREAM 3

    People and Empowerment Stream
    The New Retail Armory: Empowering Your People

    A genuine, articulate and aspirational purpose is not just for the benefit of consumers. Retailers are crossing the bridge from employee experience to performance and profitability, investing steadily in internal systems and structures in the process. In this session we’ll break down what value-based leadership looks like on the retail frontline, discuss the tools being deployed to align employees across the entire business hierarchy, and see how leading retailers are curating authentic, value-driven cultures.

    Stacey Dowdell
    GM, People and Culture
    kikki.K
    Vanessa Rowed
    Head of Marketing
    BWS
    Rebecca Hanley
    Head of Human Resources, ANZ
    Aesop
    Andrew Myers
    Vice President APAC & Global Digital Strategy
    WorkJam
    Marketing Stream
    The Creativity of Connection: Rewriting Customer Journeys

    Customers are fundamentally changing. They are shopping in the moment, and that moment has become ubiquitous. From conversion and attribution to segmentation and dissemination, there is no doubt that the data-infused web that is modern retail can entangle brands. In this session we’ll untangle customer journeys; and examine how leading retailers are leveraging sources of influence close to consumers to build brand advocacy and drive the path to purchase.

    Nicole McInnes
    Director, Marketing & Commercial ANZ
    WW (Formerly Weight Watchers)
    Steffen Daleng
    Chief Marketing Officer
    Booktopia
    Julie Laycock
    Chief Marketing Officer
    7-Eleven Stores
    Darren Gunton
    General Manager, Marketing
    Total Tools
    Consumer Insights Stream
    Data and Analytics: Unlocking the Value in Your Customer Science

    Retailers have a wealth of customer data at their disposal, and now that the barriers to hyper-personalisation are rescinding, customers expect to be understood. In this session we’ll discuss how retailers are reconciling disparate data sources to map customer journeys and master consumer ecosystems, understand individuals at scale, and ultimately, convert customer knowledge into profit.

    Kshira Saagar
    Director of Data Science and Analytics
    Global Fashion Group
    Ciara McGoohan
    Director, Merchant Data and Insights
    Afterpay
    Mark Baartse
    Former Chief Marketing Officer
    Showpo
    Alex Tweddle
    Head of Sales, Australia and New Zealand
    WingArc Australia
  • 15:00 - 15:25 STREAM 1
    STREAM 2
    STREAM 3

    People and Empowerment Keynote
    Retail Adaptation: Maintaining Business Momentum
    Brett Spinks
    Managing Director
    Swarovski
    Marketing and Activism Keynote
    Taking a Stand: Activism at the Heart of Strategy
    David Boynton
    Chief Executive
    The Body Shop (UK)
    Consumer Insights Keynote
    The Power of Data: How Analytics is Changing the Retail Game
    Alan Lowthorpe
    General Manager Advanced Analytics
    Wesfarmers
  • 15:25 - 15:45Programme Break

  • 15:45 - 16:10Global Keynote

    Personalising the Retail Experience: Maximising the Power of Customer Insight
    Katharina Sutch
    Global Shopper & OmniChannel Activation Director
    LEGO Group (GER)
  • 16:15 - 17:00Headline Keynote

    Leading in Retail
    Janine Allis
    Founder
    Boost Juice
  • 17:00Closing Remarks from the Chair

    John Batistich
    Non-Executive Director
    Zip Co, Food Co, HRI & General Pants Group
  • 17:05Close of Forum

REGISTER NOW
header_sessions

Sponsorship

www.accenture.com

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises. Visit us at www.accenture.com.

www.sap.com/australia/retail

As the market leader in business software, SAP helps organisations predict, anticipate, and deliver engaging customer experiences – preparing them to win in a digital world where technology is rewriting the rules of retail.

thinkwithgoogle.com/intl/en-aunz

Google’s mission is to organize the world’s information and make it universally accessible and useful.

Through products and platforms like Search, Maps, Gmail, Android, Google Play, Chrome and YouTube, Google plays a meaningful role in the daily lives of billions of people and has become one of the most widely-known companies in the world.

Google is a subsidiary of Alphabet Inc.

www.facebook.com/business

Facebook company builds technologies that give people the power to connect with friends and family, find communities and grow businesses.

www.afterpay.com/en-AU/business

Afterpay is a technology-driven retail payments company founded in Australia that facilitates commerce between retail merchants and their end customers by offering a “buy now, pay later” service that does not require customers to enter into a traditional loan or pay any upfront fees or interest. Afterpay has developed an end-to-end digital platform and transaction integrity engine that performs real-time fraud and repayment capability assessments. Afterpay is currently integrated with 55,000+ retailers in Australia, New Zealand, UK. and the US.

www.dunnhumby.com

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy.

We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.

For 30 years, we’ve partnered with businesses around the world to use Customer Data Science to increase revenue and profits by delivering exceptional experiences for their Customer.

www.databricks.com

As the leader in Unified Data Analytics, Databricks helps companies make all their data ready for analytics, empower data-driven decisions across the organisation, and rapidly adopt machine learning to deliver value and drive growth into the future.

Leading consumer brands including Coles Group, Columbia Sportswear, H&M, Nike & Starbucks, use Databricks to innovate faster, manage their businesses & deliver more personal experiences.

With Databricks, retailers and consumer brands can truly support a 360 understanding of their customers and have a real-time view of their supply chain.

www.kronos.com.au

Kronos is the global leader in delivering workforce management solutions in the cloud. Kronos for Retail is the most widely adopted and deployed workforce solution available. We’ve designed our solutions to meet the unique needs and challenges of retail organisations.

More than 1,000 retail organisations use Kronos to empower employees and promote continuous improvement. Because in today’s fiercely competitive market, your success depends on your ability to remain flexible while providing impeccable customer service to gain market share and increase your brand loyalty.

www.gs1au.org

Your partners in Supply Chain.

We do our thing, so you can do great things.

www.workjam.com

The WorkJam Digital Workplace unleashes the potential of your enterprise workforce through agile scheduling, transformative communication, experiential learning, and tailored recognition.

WorkJam increases sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more motivated and engaged workforce.

For employees, WorkJam delivers more control over their schedule, providing work-life balance, as well as the opportunity to develop skills, improve sales acumen, and maximize their earnings to advance their economic well-being.

www.wingarc.com.au/retail

WingArc Retail Video Analytics helps you understand in-store customer behaviour and reduce costs while increasing sales and revenue.

www.accesscorporate.com

Access Corporate Group is a global innovative brand management corporation originated from Sydney, Australia. Founded in 2017, the company has grown exponentially through the marketing, distribution and investment in its premium beauty, wellness and lifestyle brands, delivering its promise of ‘Everyday Better Life’ to consumers around the globe.

Celebrating its 9th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.

The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business. Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community. Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience.

As a marketing platform to demonstrate expertise, credibility and grow your business with the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

This event was sold out in 2019

Angel Gomez – Commercial Director
Tel: 02 8090 4363
Email: [email protected]

Pricing and Discounts Standard Registration
1 Digital Pass $995 + GST
5 Digital Passes (save $1,975) $3,000 + GST
10 Digital Passes (save $4,950) $5,000 + GST

Please note if you are a Service Provider to retail professionals, email [email protected] to register.

  • Terms & Conditions

    Delegate Package:

    Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to speaker presentations. Please note: not all speakers choose to provide presentation papers. One delegate pass is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

    Digital Pass:

    A digital pass is valid for the use of 1 user and provides access to live content, inclusive of all keynotes, and sessions. The pass also provides access to this content and speaker presentations, on demand, for 1 week from the event date. Access must not be shared by multiple user’s or redistributed in any way. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. Organiser’s reserve the right to deny access to anyone who is found violating the above terms.

    Payment & Discounts:

    Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. All prices quoted are inclusive of GST. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card.

    Organiser’s Rights:

    Connect Media and Communications Group Pty Ltd endeavors to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communications Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone the event. Where Connect Media is unable to run the event in the next 12 months (from the date of the event), you will be entitled to a full refund. In the unlikely event that it is cancelled or postponed, no compensation will be provided for cancelled/amended travel arrangements. Connect Media and Communications Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.

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    Connect Media and Communications Group Pty Ltd may take photographs and/or video of the event you are attending and in doing so your image may be included in the photographs and videos reproduced and distributed by Connect Media and Communications Group Pty Ltd in any medium to any part of the world. By attending the event you irrevocably agree to submit your image for reproduction by Connect Media and Communications Group Pty Ltd in distributing marketing material and/or video footage of the events. Should a delegate not agree to the above image release, they must advise [email protected].

    Cancellation Policy:

    A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Full payment is required within 7 days of registration – if payment is not received in this time and cancellation is requested more than 10 days after registration – payment is to be honoured.

    Privacy Disclosure:

    We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email [email protected]. To view our full privacy policy please visit: https://connectmedia.com/privacy-policy/.

     

  • FAQ

    Frequently Asked Questions (FAQ)

    What’s included in my delegate pass?

    A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.

    What’s included in my digital pass?

    A digital pass is valid for the use of 1 user and provides access to live content, inclusive of all keynotes, and sessions. The pass also provides access to this content and speaker presentations, on demand, for 1 week from the event date.

    Is there a group booking discount?

    Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact [email protected]

    Can I transfer my pass?

    A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to [email protected]

    How do I receive my delegate pass?

    Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.

    Is media registration available?

    No, this is a closed and confidential event. Media registrations are not available.

    Cancellation Policy:

    A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    What is a Service Provider?

    A service provider refers to an individual or organisation who supplies products and/or services to the primary audience of retail industry.

    Service providers may only have one representative at the event. A delegate pass is entry for one person only, passes cannot be shared. All service providers who apply for a pass will be reviewed internally before a registration is completed.

    Will there be a delegate list available?

    No, Connect Media does not provide delegate lists to attendees