26-27 MARCH 2025 | MELBOURNE | SOFITEL ON COLLINS
TRANSFORMATION NEXT:
PEOPLE | CUSTOMER | GROWTH
Michael Schneider
Managing Director
Theresa Austin
Global Consumer Engagement Director
Paul Tinkler
Former Vice President ANZ
Mirja Viinanen
Chief Executive Officer & Chief Sustainability Officer
Igniting Innovation in Retail
2025 is set to bring about a transformative shift in the retail landscape. As customer behaviours and expectations continue to shift across an increasingly digitised world, leaders must adapt rapidly to sustain growing demands. But how can brands maintain the edge amongst such uncertainty for the future?
Join The Retail Leaders Forum 2025 to debate, discuss and tackle the most pressing challenges facing the industry today. Designed with strategy and tactics at its core, the event will equip leaders with the tools, skills and connections needed to drive growth, navigate complexity and ignite the innovation needed for tomorrow’s evolving retail landscape.
Why Attend
- 1Unrivaled Expertise
- 2High-Calibre Content
- 3Invaluable Networking Opportunities
Unrivaled Expertise
Hear exclusively from the industry’s leading experts delivering transformative innovations and solutions. These speakers will share their insights and delve into the subject matter for shaping a business-first, outcomes driven agenda of the future.

High-Calibre Content
Leave equipped with the knowledge needed for tomorrow’s most pressing challenges. Our content is carefully researched and produced with the support of Connect Media’s vast network of industry experts.

Invaluable Networking Opportunities
Build valuable connections with C-Suite leaders, VPs and other key figures actively transforming the industry. Specifically designed for Australia’s leading industry experts and decision makers, the event will ensure that every conversation and connection delivers value with impact.

2025 Speakers


Michael Schneider
Managing Director
Mike Schneider was appointed MD of Bunnings ANZ in February 2016 & the wider Bunnings Group in May 2017. After joining Bunnings in 2005, Mike previously led various operational teams across ANZ. Building on Bunnings’ proud history as a pure home improvement & outdoor living retailer, Mike is evolving the business into an integrated group that spans the full needs of
consumer DIY customers through to end-to-end solutions for trade & commercial customers. The group employs more than 50,000 team members & generated revenues in excess of $18.9bn & earnings of $2.2bn in financial year 2024. Key to this business evolution is driving a diverse Bunnings’ offering including Bunnings Warehouse, Trade Centres, Bunnings Frame & Truss sites along with standalone brands Tool Kit Depot & Beaumont Tiles. This deep transformation has also seen the evolution of the group’s online & marketplace offers as well as significant enhancements to technology & the digitisation of the business to boost customer experience. Mike’s overarching priority as the organisation grows & evolves continues to be preserving & enhancing the unique
Bunnings culture which plays such a vital role in the organisation’s success. Prior to Bunnings, Mike had a diverse career across retail & financial services holding senior roles in operations, human resources & strategy.


Mirja Viinanen
Chief Executive Officer & Chief Sustainability Officer
With over 20 years’ experience in the home furnishing retail sector, Mirja’s journey at IKEA began in 2011 in Germany.
She relocated to Asia in 2014 to take up a management opportunity with IKEA Japan, before returning to Germany as Country Deputy Retail Manager, while also leading the transformation process of Service Office corporate services for IKEA Germany.
Moving to Australia to step into the role of CEO in September 2021, with leadership experience from the biggest IKEA retail market globally, Mirja’s focus has been on accelerating the transition as an omni-channel retailer and increasing accessibility for more Australians, and now New Zealanders, to shop with IKEA, wherever and however they choose.
Mirja also leads the integration of the sustainability agenda into the core of the IKEA business in Australia and New Zealand.


Paul Tinkler
Former Vice President ANZ


Theresa Austin
Global Consumer Engagement Director


Dr Oliver Vogt
Chief Executive Officer Transcend Retail Solutions
Before being named CEO and launching Transcend, Oliver was the Strategy and Transformation Director at Tesco, one of the largest retailers in the world, recently reporting sales of £61.5bn, employing over 330,000 people and trading in five countries.
Oliver has many years of experience in the Fulfilment, Distribution and Supply Chain space and his passion lies in the eCommerce aspect of customer fulfilment and in grocery more specifically – known for its huge complexities. His customer first approach focusses on creating future-proof businesses, which balance automation with humans, and efficiency with safety and sustainability, and puts the customer experience ahead of everything. Oliver played a leading role in Tesco’s Covid response, in which Tesco were able to double the size of their online business in just six weeks, responding to the crisis at pace, ensuring Tesco’s customers, especially their most vulnerable had access to groceries.
Oliver has previously held several leadership roles in Amazon in Fulfilment, Operations and Supply Chain. He studied Economics and Business in Germany, his home country, and holds a PhD in Statistics.


Daniel Agostinelli
Group Chief Executive Officer
Daniel oversees the day to day operations of Accent Group. He has over 30 years of retail experience and was formerly the CEO of Sanity Music and part-owner of the Ghetto Shoes sneaker business. Daniel has been with Accent Group since 2006 and CEO of Accent Group since March 2015.


Christelle Young
Managing Director

Brooke Rodgers
Chief Operating Officer


Frank De Sa
Chief Information Officer


Danny Celoni
Chief Executive Officer


Rebecca Honeysett
Head of Sustainability ANZ


Daniel “Pancho” Gutstein
Chief Executive Officer
Daniel “Pancho” Gutstein has worked in consumer products across strategy, brand, digital, product and commercial leadership for more than 20 years. Born in the United States, Pancho studied at Princeton University and upon graduation, with no clear career ambitions, moved to New York City to pursue acting, at which he failed miserably. Pancho then joined Doublespace, a NYC boutique brand and digital agency and began his career in brand and consumer marketing. He has held senior roles at Graco Children’s Products (A Newell Rubbermaid Company) and PUMA, where most recently he was the General Manager of PUMA Oceania. He left PUMA to join Forty Winks as their CEO in January of 2024. Driven by learning and problem solving, Pancho enjoys working with others to help them in their pursuit of better. In 2025 he has committed to his two young daughters, Isla and Flo, not to eat sweets and to his wife Kay to improve his active listening. Both will be challenging.


Anna Baird
Founder & Director


Kyle Faulconer
Chief Executive Officer ANZ
Kyle is the CEO of the PepsiCo ANZ BU leading the strategic agenda across both the food & beverage businesses, & the CEO of the PepsiCo Indochina Foods BU. He is passionate about developing teams, driving transformation for positive purpose & winning in the market.
Kyle has a wealth of experience in the FMCG industry. He joined PepsiCo in 2007 & has a variety of end to end experiences of increasing responsibility across field operations, strategic account leadership, field GM, go to market design, sales strategy & enterprise customer leadership.
With a keen focus on the customer and the consumer, Kyle’s previous position as VP & GM for Frito Lay–Walmart (a $4 billion annual business), led to his appointment as PepsiCo ANZ CEO in January 2022. In this role he established an Omni-Channel team, creating breakthrough innovative solutions for the retailer & their consumers to strengthen PepsiCo’s position as Walmart’s leading supplier, which led to the team being awarded Walmart’s prestigious Supplier of The Year award in 2021.
Kyle is passionate about driving sustainable growth & steering PepsiCo toward its vision to: ‘Be the Global Leader in Convenient Foods & Beverages by Winning with PepsiCo Positive’. He believes a strong customer & human-centric strategy that executes innovative solutions will position the ANZ & Indochina businesses as indispensable in the marketplace.
Kyle is a purposeful leader who intrinsically fosters a people-first culture to inspire both joy & professional fulfillment in the workplace. He sees diversity as a competitive advantage & is inspired by his ANZ executive leadership team who come from a range of backgrounds, nationalities & are 60% female.
Originally from Missouri, USA, Kyle & his husband currently live in Sydney. Fans of travel, being outdoors & on water, they enjoy spending time traveling & experiencing the amazing sights of Australia & New Zealand.

Chris Wilesmith
Former Group Chief Executive Officer & Managing Director
Chris is a CEO/C-suite Omni Business Leader. He brings 40 years of retail experience across both mass and specialist retail sectors. An eCommerce expert, Chris excels at creating positive, high-performance cultural environments and building highly engaged teams. He is adept at growing sustainable businesses, delivering commercial outcomes, and generating stakeholder value. His leadership philosophy is rooted in passion, drive, and commitment. Chris believes that a leader’s primary responsibility is to connect with and build high-performing teams that consistently deliver strategic and commercial outcomes.


Briony Kennedy
Chief Executive Officer & Founder


Richard Pearson
Director of Retail
With more than 20 years of retail and consumer goods executive experience, Richard is recognised for leading complex transformations driven by a new consumer purpose. Richard joined Wesfarmers Health in 2023 and oversees the Retail division, including Priceline Pharmacy, Priceline corporate stores, eCommerce and Sister Club. Prior to this, Richard was the Managing Director of Target Australia and has worked at other Australian retailers including Coles, Caltex and Mecca.


Dan Hamilton
Managing Director Australia


Vibhu Tandon
Former Global Head – Data, Analytics & Insights


Andrew Stein
Chief Customer Officer


Kerri Wane
Chief Executive Officer


Matthew Horn
General Manager – Customer & Digital


Chantelle Williams
Head of People & Culture


Rob Rand
Founder & Chief Executive Officer


John Batistich
Non-Executive Director


Francine Ereira
Non-Executive Director


Tom Gleeson
Chief Executive Officer
Tom Gleeson is an experienced global executive with a proven track record in technology sales, business transformation, and strategic leadership. Currently serving as the CEO of Kepler Analytics since March 2023, Tom leads the company’s mission to empower retailers with cutting-edge analytics and insights that optimize performance and enhance customer experiences.
Tom began his career in the Royal Australian Air Force, where he served as a fighter pilot, flying instructor, and executive, including several operational deployments. After leaving the Air Force in 2005, he completed an MBA from the Australian Graduate School of Management (AGSM) before joining McKinsey & Company as a management consultant. At McKinsey, Tom gained diverse experience across industries and functions, laying the foundation for his leadership in complex global environments.
Since 2009, Tom has held senior executive roles in global organizations, including General Electric, where he contributed to their Aerospace and Additive Manufacturing divisions. Additionally, he has successfully led multiple tech startups in renewable energy and software, demonstrating his expertise in innovation and business growth.
Tom’s leadership at Kepler Analytics reflects his commitment to driving data-driven transformation in the retail sector, combining his rich background in technology, strategy, and operational excellence.


Damien Ballesty
Head of Retail and CPG Go to Market (APJ
Damien is the Snowflake Retail and CPG Industry Principal supporting the Asia Pacific and Japan (APJ) market. He is part of a global industry team who work with Snowflake customers and prospective customers, partners and the Snowflake product teams to get meaningful business value from data.
Damien brings a blend of consulting, technology and industry experience having recently been the Group CIO of the Chemist Warehouse discount pharmacy group, Australia’s largest pharmacy retailer which now operates in five countries and has group revenues in excess of $9bn.
Damien has extensive retail and CPG experience from strategy development to transformation delivery in a number of markets; notably the UK, Europe, Canada and Australia. He established the Javelin Group in Australia (the digital retail strategy consultancy acquired by Accenture) where he led the practice. Prior to Javelin, he was the retail technology lead for Deloitte in Australia and previously for Deloitte in the UK. He is the former Group IT Director of the Selfridges Department Store Group and the former Head of Technology for Digital, Data and Marketing at Coles and brings a balanced perspective of consulting and line roles. He was the CIO for Officeworks, Australia’s largest office supplies retailer, part of the wider Wesfarmers group.
He loves the pace and ever-changing nature of retail and CPG and has been instrumental in using digital, data and technology to disrupt businesses and gain competitive advantage. His consulting work has been with SABMiller, Unilever, J&J as well as leading the digital and technology strategy for Sainsbury’s, John Lewis and Waitrose in the UK.


Andrea Morgan-Vandome
Chief Innovation Officer
Andrea Morgan-Vandome is Chief Innovation Officer of Blue Yonder. In this role she is responsible for industry strategy, product strategy, roadmap direction and acquisition strategy, go-to-market packaging and messaging, and new product introduction. Andrea will also partner with Blue Yonder’s product management team on innovation development and adoption in market.
Andrea has more than 25 years of leadership experience in the enterprise software, supply chain and the retail industry. She previously held executive roles at Nike, IBM Watson, Celect, Oracle, and Retek. Prior to joining Blue Yonder, Andrea was the Vice President of Product Management, Portfolio and Program at Nike, where she was responsible for the digital transformation across all technical products including planning, manufacturing, supply chain, and AI. Prior to Nike, Andrea served Chief Marketing and Product Officer at Celect (an AI/ML supply chain software company), which was acquired by Nike. She also served as Vice President of Product and Design for IBM Watson where was responsible for product strategy, product management, user experience/ visual design, and go to market approach for all Watson solutions. She has also held strategy, product management, consulting, and engineering positions at Oracle and Retek.
Andrea holds a degree in Astrophysics from the University of Cape Town. She lives in New Hampshire with her husband Steven and two crazy border collies, Dax and Jessie. In her free time, she enjoys running, traveling and spending time with family and friends.


Oceane R Meyer
Senior Account Executive
Oceane R Meyer is a Senior Account Executive at Intel, spearheading the Retail industry vertical for the APJ region. With over a decade of sales expertise in enterprise technology, she has refined her specialisation in edge computing and computer vision. Collaborating with a global network of partners, Oceane drives impactful, sustainable innovation at scale, helping her customer transform through the adoption of cutting-edge solutions.


Sara Henshall
Head of Technology Services
Sara is a seasoned technology leader, bringing 20+ years of experience spanning Retail, Tech and Marketing. She joined Bunnings in 2014, assuming the Head of Technology Services role in 2019. Prior to Bunnings, Sara spent 16 years at Marketforce (Clemenger BBDO), where she spearheaded tech-driven business transformations, streamlined processes, and IT operations. In her current role, Sara is an energetic people leader with a team in excess of 140 across AU/NZ, delivering EUC and Support Services. Her strategic mindset, focus on high-value outcomes, and commitment to simplicity drive success in the evolving tech landscape.


Jamie Cormack
Chief Executive Officer
Co-founder and Director at Quantiful, Jamie brings 20 years of experience managing enterprise products and supply chains worldwide. From Telstra in Australia to VF in New Zealand and Brightstar in Southeast Asia, he has tackled the growing challenges of understanding volatile and shifting consumer demands.
In collaboration with Alan Gourdie, Jamie has invented, built, and deployed one of the world’s most innovative platforms to help retailers optimize resource utilization while adapting to changing consumer needs. Quantiful is redefining the role of supply chains in long-term enterprise planning.


Andy Nicholas
Vice President of Sales, APAC
Andy Nicholas is the Vice President of Sales, APAC at WorkJam, stepping into this role after seven years of driving success as a senior leader within the company. A key architect of WorkJam’s global expansion, Andy has played a pivotal role in helping the world’s largest brands enhance productivity, increase engagement and drive operational efficiency. With deep expertise in the Asian and Australian markets, he is now leading WorkJam’s APAC strategy, strengthening relationships with enterprises across the region.
Backed by more than 20 years of global experience at IBM, hybris, SAP, and Sterling Commerce, Andy is an experienced leader in product management, sales, and market strategy. His proven ability to break into new markets and build strategic partnerships continues to fuel WorkJam’s global growth.
Attendees
Speakers
& Networking
Days
Content by leaders, for leaders
Our content is expertly researched and curated with insights from Connect Media’s network of industry specialists. Timely and tailored, it sparks innovation, tackles key industry challenges, and provides the skills and tools for future business success.
Agenda


John Batistich
Non-Executive Director


Michael Schneider
Managing Director
Partnered with Blue Yonder
Building Momentum: Setting a New Tone for Growth in Retail
- How are current social, cultural and economic environments shaping retail’s growth trajectory?
- How are retail leaders leveraging innovation to redefine opportunity in the midst of ongoing operational uncertainty?
- What does it look like to empower your people as core drivers of transformation?


Andrea Morgan-Vandome
Chief Innovation Officer


Daniel “Pancho” Gutstein
Chief Executive Officer


Danny Celoni
Chief Executive Officer


Paul Tinkler
Former Vice President ANZ
The Digital Advantage: Pepsi Co’s Digital Evolution Towards Retail Excellence


Kyle Faulconer
Chief Executive Officer ANZ


Mirja Viinanen
Chief Executive Officer & Chief Sustainability Officer
SUPPLY + FULFILLMENT

Chris Wilesmith
Former Group Chief Executive Officer & Managing Director
DATA + INSIGHTS


Vibhu Tandon
Former Global Head – Data, Analytics & Insights


Jamie Cormack
Chief Executive Officer
Accelerating our Momentum Towards a Sustainable Future
- How are internal leaders furthering conversations and driving core competencies around sustainability across the board?
- Are we dealing with retail’s waste problem fast enough? Is a more circular economy within reach?
- How are retailers strengthening their ESG frameworks in line with evolving regulations?


Briony Kennedy
Chief Executive Officer & Founder


Rebecca Honeysett
Head of Sustainability ANZ
Exploring the Shifting Dimensions of Loyalty in an Uncertain World
- What are the core mechanisms driving loyalty across both brick & mortar and e-commerce ecosystems?
- How are retailers anticipating customer need without compromising digital and data-based trust?
- How do you navigate the potential for tainted industry perception brought on by a competitor?


Anna Baird
Founder & Director


Matthew Horn
General Manager – Customer & Digital


Andrew Stein
Chief Customer Officer


Andy Nicholas
Vice President of Sales, APAC
Retail Transformation: Building a Values Driven, People-First Culture for Success


Chantelle Williams
Head of People & Culture


Tom Gleeson
Chief Executive Officer
Just Enough Technology


Frank De Sa
Chief Information Officer


Damien Ballesty
Head of Retail and CPG Go to Market (APJ


Dr Oliver Vogt
Chief Executive Officer Transcend Retail Solutions


John Batistich
Non-Executive Director


John Batistich
Non-Executive Director
Innovation Meets Human Connection: Crafting Authentic Consumer Experiences


Theresa Austin
Global Consumer Engagement Director
Unravelling Complexity: Shifting Obstacle into Opportunity with Confidence
- How has AI matured through retail operations and processes? Where do leaders currently stand with the technology?
- How are leaders balancing the need for internal change management alongside keeping pace with evolving consumer behaviour?
- What is the most impactful approach to the challenges that accompany leaning into new opportunities growth?


Rob Rand
Founder & Chief Executive Officer


Kerri Wane
Chief Executive Officer


Dan Hamilton
Managing Director Australia
Accelerating Retail Resilience: How Bunnings leveraged Intel vPro and EMA to improve IT Operations and Risk Management


Oceane R Meyer
Senior Account Executive


Sara Henshall
Head of Technology Services


Daniel Agostinelli
Group Chief Executive Officer


Richard Pearson
Director of Retail
Winning Hearts & Tastebuds: Yochi’s Journey from Cult-Following to Iconic National Brand

Brooke Rodgers
Chief Operating Officer


John Batistich
Non-Executive Director
What’s included in my delegate pass
Access to Full Event Program
Exclusive Networking Opportunities
Executive Insights & Event Content
Delegate registration is strictly for professionals from retailers or consumer brands. Service providers, vendors and consultants within the retail industry are not permitted to register as delegates. If you are a service provider, vendor or consultant, please reach out to lachlanw@connectmedia.com to discuss your involvement.
Registrations will be reviewed for the correct rate, Connect Media reserves the right to refuse entry to anyone not paying the correct rate. Furthermore, we will not be responsible for travel costs if you do not pay the correct rate.
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Our Partners

Boston Consulting Group is a global consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities

Mastercard Services encompasses Mastercard‘s (NYSE: MA) offerings beyond the transaction. It is our mission to drive smarter decisions with better outcomes.

Snowflake makes enterprise AI easy, efficient, and trusted. Thousands of companies around the globe, including hundreds of the world’s largest, use Snowflake’s Data Cloud to share data, build AI and machine learning applications, and power their business. The era of enterprise AI is here.

Kepler is a leading foot traffic technology provider with 20,000+ sensors across 35 countries. Kepler empowers over 400 leading retailers to transform foot traffic into actionable insights, driving smarter decisions and stronger business growth.


Corporate message here: Intel is an industry leader, creating world-changing technology that enables global progress and enriches lives. Accelerate and simplify your retail digital transformation with our comprehensive technology portfolio and partner solutions.

Blue Yonder’s AI-driven supply chain platform and multi-enterprise, multi-tier network help businesses navigate modern supply chain complexity and volatility with more resilient, sustainable supply chains to delight customers, scale profitably, and run flawlessly.

Trusted by leading retail and ecommerce brands, Vimeo’s end-to-end platform helps your brand to create and share interactive and dynamic videos that drive conversion, boost sales and engage employees.

Epsilon provides data, technology and services that enable marketers to harmonize their voice across paid, owned and earned channels. This allows them to better understand consumers, engage with them and learn from each interaction—all at an individual level

Verkada is a pioneer in cloud-based physical security solutions by enabling over 26,000+ organisations in over 70 countries to protect their people and property in a way that respects individuals’ privacy.

Quantiful is the leader in AI-powered demand planning for Australasian retailers. Leveraging the latest models, Quantiful is proven to improve retail planning accuracy by as much as 35%.

WorkJam is the leading digital frontline workplace, streamlining operations and boosting productivity with scalable modules for task management, communication, learning, wage access, and flexible scheduling. One app. Frontline Success.

Stibo Systems is a leading enabler of trustworthy data through AI-powered master data management. Built on a robust and flexible platform, our SaaS solutions empower enterprises around the globe to deliver superior customer and product experiences. Our trusted data foundation enhances operational efficiency, drives growth and transformation, supports sustainability initiatives and bolsters AI success. Headquartered in Aarhus, Denmark, Stibo Systems is a privately held subsidiary of Stibo Software Group, which guarantees the long-term perspective of the business through foundational ownership. More at https://www.stibosystems.com.

As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For more than 50 years, organisations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

LeaseInfo empowers tenants and landlords with retail and fuel leasing data. Negotiate better, optimise locations, and thrive in a changing market. Your data advantage starts here.

Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. For more information, visit www.contentful.com.
















Become A Partner
The Retail Leaders Forum is Australia’s premier event for professionals from retailers or consumer brands. We focus on actionable insights and real-world solutions by bringing together the leading voices shaping the sector. Every year we refine our event model to unlock greater value for our partners and to ensure that our delegation’s expectations are exceeded.
Whether you’re looking for brand visibility, lead generation or exclusive event networking opportunities, our sponsorship packages are tailor made and designed to maximise your ROI.
Please get in touch if you’d like to discuss what these opportunities could look like for you and your brand.
PARTNERSHIP OPPORTUNITIES
Lachlan Watts
Partnership Executive
Tel: +61 420 973 613
Email: lachlanw@connectmedia.com
GENERAL ENQUIRIES
Tel: +61 2 8004 8590
Email: team@connectmedia.com
Connect with these companies attending
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Venue & Accomodation
SOFITEL ON COLLINS
25 Collins St, Melbourne VIC 3000.
Frequently Asked Questions
Frequently Asked Questions (FAQ)
What’s included in my delegate pass?
A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. One delegate ticket is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.
Is there a group booking discount?
Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact team@connectmedia.com
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Following the completion of your registration, you will receive an email confirmation. We will contact you via email the day prior to the event with a QR code, to make your arrival as seamless as possible have your QR e-ticket ready and visible on your device.
Is media registration available?
No, this is a closed and confidential event. Media registrations are not available.
Cancellation Policy:
A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.
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Terms and Conditions
Delegate Pass:
Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to approved speaker presentations/on demand content. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. One delegate ticket is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.
Digital Pass (only applicable for digital events):
A digital pass is valid for the use of 1 user and provides access to live content, inclusive of all keynotes, and sessions. The pass also includes access to approved speaker presentations/on demand content; this will be available to you via email in the week following the event. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. Access must not be shared by multiple user’s or redistributed in any way. Organiser’s reserve the right to deny access to anyone who is found violating the above terms.
Payment & Discounts:
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Organiser’s Rights:
Connect Media and Communications Group Pty Ltd endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communications Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone the event. Where Connect Media is unable to run the event in the next 12 months (from the date of the event), you will be entitled to a full refund. In the unlikely event that it is cancelled or postponed, no compensation will be provided for cancelled/amended travel arrangements.
Connect Media and Communications Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.
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Cancellation Policy:
A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should you be provided with a credit note at the discretion of the event organisers, this credit is valid for the specified amount of passes, and not the monetary value. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.
Event Delivery:
In case of a change in government restrictions and advice, Connect Media reserves the right to make the decision to deliver the event completely digital, or completely in person. Should you hold a different pass, you are entitled to move your registration to digital/in person, or receive a credit for the following edition of the event.
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