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    How million-dollar 'secret warehouse' retailer Hussh is beating the #retail blues - SmartCompany https://t.co/dtvnARTQ30

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Welcome

Celebrating its 8th year, the Retail Leaders Forum is the most senior and significant gathering of Retail executives in Australia.

The retail landscape is gripped by seismic change. The last barriers to personalisation are rescinding, the online offline retail loop is closing, and retailers are now empowered to traverse traditional industry lines. To remain competitive in today’s consumer-led world, retailers are seeking comprehensive strategies and adopting digital solutions to deliver a global retail experience.

Bringing together the nation’s leading Retail executives in an exclusive retailer-only event, the Retail Leaders Forum is the ideal platform from which to formulate strategies to successfully overcome the challenges of the future and enhance business performance today.

Why attend?

This event features an ambitious, business-focussed retail agenda with over 40 C-Suite perspectives from the highest levels of retail in Australia. In a closed, invitation-only format, delegates will benefit by interacting and learning directly from local and international retailers.

  • Learn the latest thinking on the economic and consumer landscape for Retailers in 2019
  • Discover first hand experiences on new approaches, differentiators and concepts from industry leading retail businesses
  • Acquire actionable insights for your retail business in a changed & consumer-led world
  • Gain forward insight on consumer trends and retailing imperatives
  • Network with a premium audience of retailers, where CEOs talk to CEOs in a five star environment
  • Determine the year ahead in Retail

Gain access

// 12 Keynotes
// 2 Powerful days
// Executive learning agenda
// 50+ Industry speakers
// 450+ Executives
// 5 Star networking environment

Speakers


speaker
Rocco Braeuniger
Country Manager
Amazon
speaker
Simon Thompson
Chief Product Officer
Ocado Group (UK)
speaker
Terry J. Lundgren
Fmr Chairman and Chief Executive Officer
Macy's (USA)
speaker
Launa Inman
Non-Executive Director,
Precinct Properties NZ & Super Retail Group
speaker
Lord Mark Price
Fmr Managing Director
Waitrose
Fmr Deputy Chairman
John Lewis Partnership (UK)
speaker
Dr Keyu Jin
Professor of Economics
London School of Economics (UK)
speaker
Henrik Amsinck
Senior Vice President, Business Technology
LEGO (DNK)
speaker
Gwen Morrison
Chief Executive Officer
The Store (USA)
speaker
Sean Coxall
President of Supply Chain Solutions
Li & Fung (HK)
speaker
Holly Kramer
Non-Executive Director
Woolworths
speaker
Jack Gance
Chairman
Chemist Warehouse Group
speaker
Amanda Banfield
Area Vice President Australia, New Zealand & Japan
Mondelēz
speaker
Erica Berchtold
Managing Director
Rebel
speaker
Debra Singh
Group CEO Household Goods
Greenlit Brand
speaker
Alice Barbery
Chief Executive Officer
Universal Store
speaker
Akash Jha
Director, Store Planning- Asia, Middle East and Africa
Levi Strauss Asia Pacific Division (SGP)
speaker
The Hon. Dominic Perrottet MP
NSW Treasurer and Minister for Industrial Relations
speaker
Guy Brent
Director & Chief Executive Officer
BWS
speaker
Wai Tang
Non-Executive Director
PMP, JB Hi-Fi, Visit Victoria and the Melbourne Festival
speaker
Kathryn Carter
General Manager, APAC
Snapchat
speaker
David Smith
Managing Director Australia & New Zealand
Diageo
speaker
Jacquie Fegent-McGeachie
Fmr Global Director- Sustainability & Corporate Social Responsibility
Kimberly-Clark
speaker
Michael Ford
Chief Executive Officer
Greenlit Brands
speaker
Nicole Sheffield
Executive General Manager, Community and Consumer
Australia Post
speaker
Fiona Moylan
Global Director, Digital and Ecommerce
Jurlique
speaker
Nishad Alani
Chief Executive Officer
Retail Zoo
speaker
Chris Garlick
Chief Executive Officer
Starbucks Coffee Australia
speaker
Susie Sugden
Chief Commercial Officer & Chief Marketing Officer
Temple & Webster
speaker
Steve Cox
Managing Director
Dymocks
speaker
Kerry Miller
Vice President Customer ANZ
Unilever
speaker
Tim Trumper
Chair
NRMA
speaker
Anna Lee
Chief Operating Officer
THE ICONIC
speaker
Jane Kelly
Chief Human Resources Officer
Super Retail Group
speaker
James Spenceley
Chairman
Airtasker
speaker
Jo Devery
Chief Operating Officer
Winning Group
speaker
Alexander Meyer
Chief Marketing Officer
THE ICONIC
speaker
Christine Corbett
Special Advisor
PwC
Non-Executive Director
The Royal Children's Hospital
speaker
Stijn Demeersseman
General Manager Australia Consumer Product Division
L'Oréal Australia
speaker
Levi Aron
Country Manager
Deliveroo
speaker
Shalabh Atray
Chief Marketing Officer
Kraft-Heinz
speaker
Dr Violet Lazarevic
Head of Customer Behaviour and Data
Endeavour Drinks Group
speaker
Nicholas Criticos
Head of Store Design
David Jones
speaker
Angus Jones
Chief Marketing Director
LG Electronics
speaker
John Batistich
Non-Executive Director
Zip Co, FoodCo, HRI & General Pants Group
speaker
Bernard Wilson
Fmr General Manager Loyalty, Data and Myer Media
Myer
speaker
Susan Macdonald
Head of Retail
Mirvac
speaker
Richard Pearson
Executive General Manager, Convenience Retail
Caltex
speaker
Mark Teperson
Chief Digital Officer
Accent Group
speaker
Brett Houldin
Chief Executive Officer
Craveable Brands (Oporto, Red Rooster)
speaker
Melissa Reynolds
Chief Customer Officer
AGL Energy
speaker
Christopher Mills
Director of Loyalty and Digital Commerce
Accor Hotels
speaker
Jonathan Reeve
Author & Advisor on Retail Strategy
speaker
Izabela Taseki
Brand and Partnerships
Lululemon Australia & New Zealand
speaker
Donna Pidduck
Chief Marketing Officer
Origin Energy
speaker
Fiona Murphy
General Manager Human Resources
Kmart Tyre & Auto Service
speaker
Karen Matthews
Fmr Retail Director
Freedom Furniture
speaker
Luke Wheatley
Head of Creative, Content and Digital Marketing
Flight Centre Travel Group
speaker
Julie Nestor
Chief Marketing Officer
Ebay
speaker
Erick Rowe
VP Retail Strategy
Infor
speaker
Andrew Buxton
Chief Executive Officer
eStar
speaker
Angus Frazer
Founding Partner
Sonder
speaker
Ronan Gilhawley
Partner
Oliver Wyman
speaker
JD Dillon
Chief Learning Architect
Axonify
speaker
Senior Representative
SAP
speaker
Senior Representative
Criteo
speaker
Senior Representative
Kepler Analytics
speaker
Senior Representative
GOC Retail
header_at_a_glance

Sessions

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Tuesday 5th March 2019
  • 08:05Registration, Refreshments & Networking

  • 08:35Opening Remarks from the Chairman

  • 08:40Opening Keynote

  • 09:10Outlook Session

    Seismic Change: Fortifying Australian Retail on the World Stage

    Economic, social and political forces are colliding to provoke change in Australian retail. Consumers are shackled by weak household income growth, global price transparency is undermining traditional business models, and the onslaught of international market entrants shows no signs of slowing. Low wage growth, high household debt, and declining consumer sentiment – how are retailers adapting their consumer value proposition to the current economic climate? What regulatory stance can the Federal Government take to support Australian retailers? And how can retailers position themselves to account for political volatility?

    Holly Kramer
    Non-Executive Director
    Woolworths
    Wai Tang
    Non-Executive Director
    PMP, JB Hi-Fi, Visit Victoria and the Melbourne Festival
    Michael Ford
    Chief Executive Officer
    Greenlit Brands
    Erick Rowe
    VP Retail Strategy
    Infor
  • 10:00Global Keynote

    Dr Keyu Jin
    Professor of Economics
    London School of Economics (UK)
  • 10:25Morning Refreshments & Networking

  • 11:00Partner Keynote

  • 11:30Plan Session

    Out of Time: The Relentless Pace of Retail Planning

    Retail planning has a new-found velocity. Tasked with maintaining relevance in the era of instant fulfilment, retailers have an ever-diminishing window to convert consumer interest into profit. How are retailers reengineering the supply chain to support reigned-in strategic timelines? From blockchain remodelling to the Internet of Things, how are retailers accounting for experimental and consequential technological advancements? And how are real-time customer experience insights being channelled into responsive, dynamic strategies? How can retailers accelerate their journey to becoming an Intelligent Enterprise?

    Senior Representative

    SAP
    Jack Gance
    Chairman
    Chemist Warehouse Group
    David Smith
    Managing Director Australia & New Zealand
    Diageo
  • 12:15Visionary Keynote

    Reinventing the Retail Model – The Ocado Experience
    Simon Thompson
    Chief Product Officer
    Ocado Group (UK)
  • 12:40Lunch Welcome Remarks

    Angus Frazer
    Founding Partner
    Sonder
  • 12:50Lunch & Networking

    Lunch & Networking sponsored by Sonder

  • 13:45

    MARKETING STREAM chaired by John Batistich
    Marketing Renaissance: Reclaiming the Art of the Approach

    Marketers hold dominion over consumer touchpoints. With a near omniscient view of the customer journey, the art of engagement has become masterful. As the barriers to hyper-personalisation rescind, how are marketers striking a balance between persuasive and over-intrusive product offerings? How are metrics advancing to measure previous intangibles in marketing? And how are marketers reframing their approach to audience segmentation? Conversational home interfaces are shrinking the space brands have to operate in, so how are marketers responding? In what ways are marketers identifying and exploiting new sources of influence close to the consumer?

    Donna Pidduck
    Chief Marketing Officer
    Origin Energy
    Susie Sugden
    Chief Commercial Officer & Chief Marketing Officer
    Temple & Webster
    Shalabh Atray
    Chief Marketing Officer
    Kraft-Heinz
    Senior Representative

    Criteo

    TECH & DATA STREAM chaired by Jonathan Reeve
    Learning from the Machine: The Gears of Retail Overdrive

    The case for advanced analytics is made often, but rarely overstated. Consumer touchpoints are exploding across the retail landscape, and to absorb the blast retailers must harmonise disparate data sources and drive frontline differentiation. What are the business impediments to fully pursuing advanced analytics in retail and how can they be overcome? How are retailers deploying artificial intelligence to absorb rapid consumer driven change? And what technologies, with data at the core, are prime for experimentation in retail? How are retailers responding to amplified consumer calls for data controls?

    Mark Teperson
    Chief Digital Officer
    Accent Group
    Luke Wheatley
    Head of Creative, Content and Digital Marketing
    Flight Centre Travel Group
    Dr Violet Lazarevic
    Head of Customer Behaviour and Data
    Endeavour Drinks Group
    Senior Representative

    Kepler Analytics

    PEOPLE STREAM chaired by Karen Matthews
    People at the Core: Fuelling the Heart of Retail

    Any revolution in retail will be borne by the frontline. While technology threatens fundamentals across the entire value chain, retailers that are able to garner reciprocal respect between informed consumers and dedicated, knowledgeable staff are set for success in any retail reality.  How are brands feeding an aspirational culture throughout the business hierarchy? And how are retailers converting frontline staff into genuine brand ambassadors? From accessing data assets to clear career track visibility, how much control should be vested in frontline staff?

    Fiona Murphy
    General Manager Human Resources
    Kmart Tyre & Auto Service
    Jane Kelly
    Chief Human Resources Officer
    Super Retail Group
    Alice Barbery
    Chief Executive Officer
    Universal Store
  • 14:35

    Marketing Keynote
    Another Shot - Revitalising Starbucks in Australia
    Chris Garlick
    Chief Executive Officer
    Starbucks Coffee Australia
    Senior Representative

    Criteo

    Tech & Data Keynote
    Digitising Supply: Unlocking the Future of Retail
    Sean Coxall
    President of Supply Chain Solutions
    Li & Fung (HK)

    People Keynote
    People on the Frontline: The Human Touch in the Digital Age
    Richard Pearson
    Executive General Manager, Convenience Retail
    Caltex
  • 15:00Afternoon Refreshments & Networking

  • 15:30Global Keynote

    Tech and Commerce: Unlocking Growth in the New Retail
    Gwen Morrison
    Chief Executive Officer
    The Store (USA)
  • 15:55Customer Session

    Power in Balance: Reflecting the Complexity of Consumers

    The convergence of consumer driven technologies has yielded an arsenal of data for retailers to wield. But retailers are not disproportionately empowered; the industry standard has lifted, consumer expectations will not be tempered, and disruptions to user-flow are no longer tolerated. How are retailers resonating with the complex desires, motivations and attitudes held by different consumer demographics? And how are retailers quantifying and consolidating consumer touchpoints to enrich customer profiles? When confronted by experimental or immature technology, how are retailers uncloaking false promises and delivering real value to consumers and the business?

    Melissa Reynolds
    Chief Customer Officer
    AGL Energy
    Christine Corbett
    Special Advisor
    PwC Non-Executive Director
    The Royal Children's Hospital
    Levi Aron
    Country Manager
    Deliveroo
    Julie Nestor
    Chief Marketing Officer
    Ebay
    Senior Representative

    Kepler Analytics
  • 16:45Headline Keynote

    Lessons From The Supermarket Revolution
    Lord Mark Price
    Fmr Managing Director
    Waitrose Fmr Deputy Chairman
    John Lewis Partnership (UK)
  • 17:20Closing Remarks from the Chairman

  • 17:25Networking Drinks Welcome Remarks

  • 17:30Networking Drinks Reception

  • 18:30Close of Day One

Wednesday 6th March 2019
  • 08:15Registration, Refreshments & Networking

  • 08:30Opening Remarks from the Chairman

    Launa Inman
    Non-Executive Director,
    Precinct Properties NZ & Super Retail Group
  • 08:35NSW Ministerial Welcome

    The Hon. Dominic Perrottet MP
    NSW Treasurer and Minister for Industrial Relations

  • 08:45Visionary Keynote

    Brick by Brick: Rebuilding Retail for the Digital World
    Henrik Amsinck
    Senior Vice President, Business Technology
    LEGO (DNK)
  • 09:15Opportunity Session

    Opportunities in the Fog: Casting a Light on Retail Expansion

    Consumers traverse industry lines without flinching, and now retailers are following. Retailers are breaking out of their traditional habitats and tracking consumers through their own diverse ecosystems, seeking avenues for expansion and securing new opportunities for revenue generation. How are partnerships reshaping the local retail landscape? Given immense competitive pressure on the local market, do Australian retailers have the resources to pursue global initiatives? How should retailers respond to the fragmentation of payment technology? From hungering for scale to refining core activities, how are Australian retailers identifying and accelerating their market advantage?

    Tim Trumper
    Chair
    NRMA
    Nishad Alani
    Chief Executive Officer
    Retail Zoo
    Steve Cox
    Managing Director
    Dymocks
    Nicole Sheffield
    Executive General Manager, Community and Consumer
    Australia Post
    Ronan Gilhawley
    Partner
    Oliver Wyman
  • 10:05Trailblazer Keynote

    Anna Lee
    Chief Operating Officer
    THE ICONIC
    Alexander Meyer
    Chief Marketing Officer
    THE ICONIC
  • 10:30Morning Refreshments & Networking

  • 11:00Platinum Keynote

  • 11:25Future Session

    Miracle or Mirage? Demystifying the Retail Horizon

    Retail needs profits not prophets. Inundated with technological choice and tasked with discerning returns from rhetoric, leaders are scanning for advantage while keeping one eye trained on the bottom line. From augmented reality to facial recognition software, how are retailers discerning realistic applications for hype-cycle technologies? What current solutions are undervalued on the retail circuit? And how are retailers forecasting the profitability of technological investments? Are accountability mechanisms for AI informed decision making adequate? How are world-leading retailers structured to absorb rapid, unexpected change?

    Fiona Moylan
    Global Director, Digital and Ecommerce
    Jurlique
    Kathryn Carter
    General Manager, APAC
    Snapchat
    James Spenceley
    Chairman
    Airtasker
    Andrew Buxton
    Chief Executive Officer
    eStar
  • 12:15Industry Keynote

    Tailored to Your Tribe? How to Grow Your Brand in the Era of Data-Driven Retail
    Amanda Banfield
    Area Vice President Australia, New Zealand & Japan
    Mondelēz
  • 12:40Lunch Welcome Remarks

  • 12:45Lunch & Networking

  • 13:45

    LOYALTY STREAM chaired by Jonathan Reeve
    Allied for Advantage: Reclaiming Loyalty in the World of Choice

    Loyalty can turn the tide in the war for market share, and a deep knowledge of consumer motivations is critical for outflanking competitors. But securing consumer allegiances in a world of near limitless choice is a daunting proposition. How are retailers unleashing the creative power of consumers to forge authentic brand connections? Where has personalisation revealed greater opportunities for influence across the customer journey? How are traditional loyalty programs evolving to reflect the individual dynamism of consumers? And how are brands partnering to create collaborative, responsive rewards systems?

    Bernard Wilson
    Fmr General Manager Loyalty, Data and Myer Media
    Myer
    Guy Brent
    Director & Chief Executive Officer
    BWS
    Christopher Mills
    Director of Loyalty and Digital Commerce
    Accor Hotels
    Izabela Taseki
    Brand and Partnerships
    Lululemon Australia & New Zealand
    Senior Representative

    GOC Retail

    STORE STREAM chaired by John Batistich
    The Physical Edge: Recasting Brick and Mortar Stores

    The retail loop is closing. Committed to the pursuit of seamless experiences, the physical site is being reimagined as a destination – an ecosystem where consumers can thrive, plugged in and empowered. How are retailers re-engineering the shop floor to recreate consumer ecosystems and lift credibility? From heat mapping to geo-tracking, how are retailers throttling productivity out of every square inch of floor space? A home of expertise, a centre for aftermarket support, and a site for hosting experiences – how are brick-and-mortar stores accommodating customers at different stages of their journey?

    Debra Singh
    Group CEO Household Goods
    Greenlit Brand
    Jo Devery
    Chief Operating Officer
    Winning Group
    Nicholas Criticos
    Head of Store Design
    David Jones
    Susan Macdonald
    Head of Retail
    Mirvac
    JD Dillon
    Chief Learning Architect
    Axonify

    PRODUCT STREAM chaired by Karen Matthews
    Pressure on Products: Colliding with Customisation

    Consumers approach products as an extension of themselves. Traditional purchase motivators persist in an elevated state, while personalisation demands require a retailers full logistical attention. Do retailers need to overhaul long-standing distribution pathways to place the product in closer proximity to the purchaser? And how is merchandising strategy adapting to the established reality of product customisation? How are retailers accounting for mass discounting events in their pricing strategy? How are retailers approaching dialogue through design to engage consumers from concept to launch? From holographic displays to immersive AR experiences, how are retailers creating a sense of ownership and changing consumer perspectives of products?

    Stijn Demeersseman
    General Manager Australia Consumer Product Division
    L'Oréal Australia
    Jacquie Fegent-McGeachie
    Fmr Global Director- Sustainability & Corporate Social Responsibility
    Kimberly-Clark
    Brett Houldin
    Chief Executive Officer
    Craveable Brands (Oporto, Red Rooster)
    Angus Jones
    Chief Marketing Director
    LG Electronics
  • 14:35

    Loyalty Keynote
    Bernard Wilson
    Fmr General Manager Loyalty, Data and Myer Media
    Myer

    Store Keynote
    Reimagining the Store in the New Retail World 
    Akash Jha
    Director, Store Planning- Asia, Middle East and Africa
    Levi Strauss Asia Pacific Division (SGP)

    Product Keynote
    Driving Value from Values
    Kerry Miller
    Vice President Customer ANZ
    Unilever
  • 15:00Afternoon Refreshments & Networking

  • 15:30Mastermind Keynote

    Strategy and Leadership in a Changed Retail World
    Terry J. Lundgren
    Fmr Chairman and Chief Executive Officer
    Macy's (USA)
  • 16:05Closing Remarks from the Chairman

    Launa Inman
    Non-Executive Director,
    Precinct Properties NZ & Super Retail Group
  • 16:10Close of Forum

header_sessions

Sponsorship

www.mastercard.com.au

Mastercard Australasia is an innovative, technology and services provider focused on broader payment opportunities in the retail, government and finance industries. In 2018 Mastercard will continue to put tech and innovation front and centre, with Sydney becoming one of Mastercard’s five global centres for innovation with the opening of the Mastercard Global Tech Hub and Innovation Centre.

www.estaronline.com

eStar is Australasia’s leading specialist eCommerce solutions provider, delivering outstanding experiences with some of the region’s best brands, through a combination of thought leadership, user experience, development, design and partners.

www.sap.com/australia/industries/retail

As the market leader in business software, SAP helps organisations predict, anticipate, and deliver engaging customer experiences – preparing them to win in a digital world where technology is rewriting the rules of retail.

www.infor.com/retail

Infor Retail is deploying and continuing to evolve the next generation of retail software through beautiful design, engaging experiences, the power of science, smart data and predictive analytics built on a scalable and secure SaaS platform. 

www.oliverwyman.com

Oliver Wyman is a global leader in management consulting. With offices in 50+ cities across nearly 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation.

The firm has more than 5,000 professionals around the world who help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies [NYSE: MMC], the world’s leading professional services firm in the areas of risk, strategy and people.

www.kronos.com.au

Kronos is the global leader in delivering workforce management solutions in the cloud. Kronos for Retail is the most widely adopted and deployed workforce solution available. We’ve designed our solutions to meet the unique needs and challenges of retail organizations.

More than 1,000 retail organizations use Kronos to empower employees and promote continuous improvement. Because in today’s fiercely competitive market, your success depends on your ability to remain flexible while providing impeccable customer service to gain market share and increase your brand loyalty.

www.gocretail.com

GOC Retail delivers unified retail solutions which seamlessly merge the digital and physical worlds.  As Gold channel partner of Cegid, the world’s largest provider of retail solutions in the specialty sector, we are the leading provider of shopping and clienteling solutions for specialty retailers in Australia.

Our experience and knowledge gained internationally through working with luxury brands like RM Williams, Gant and Sheike, prepares retailers for what comes next, whether a rapidly changing market or international expansion.

www.wearesonder.com

Sonder are the global authority on owned media. They provide independent valuations on undervalued media assets and have a SaaS tool to improve media operations performance. They have unlocked over $4B in media value for retailers like Coles, Myer, KFC, Stockland and Telstra.

Celebrating its 8th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts. A strict screening process and strong delegate focus ensures a senior executive only event to discuss the future of retail in Australia

A unique sponsor format will position you and your brand as a thought leader amongst the decision makers in Retail. From knowledge sharing, to brand exposure and lead generation, sponsors have an effective platform to engage this audience, before, during and after the event.

As a marketing platform to demonstrate expertise, credibility and grow your business within the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

This event was sold out in 2018

Angel Gomez – Commercial Manager
Tel: 02 8090 4363
Email: [email protected]

Venue

Sofitel Wentworth Hotel
61-101 Phillip Street,
Sydney NSW 2000, Australia.

Accommodation

To receive a discount on accommodation, please contact the reservations team on 02 9228 9188 or   [email protected]   and quote CON050319.

Click here to view full map

 

Packages Price Per Delegate
Retailer - 1-2 Delegates $2200 + GST
Retailer - 3-5 Delegates $1980 + GST
Retailer - 6-9 Delegates $1760 + GST
Retailer - 10+ Delegates $1540 + GST

Please note if you are a Service Provider to retail professionals, email [email protected] to register.

Need to convince the boss? Download the Approval Form
  • Terms & Conditions

    Delegate Package:

    Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to speaker presentations. Please note: not all speakers choose to provide presentation papers. One delegate pass is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

     

    Payment & Discounts:

    Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. All prices quoted are inclusive of GST. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card.

     

    Organiser’s Rights:

    Connect Media and Communication Group Pty Ltd endeavors to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communication Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone this event when full refunds will be issued. Connect Media and Communication Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.

     

    Photography and Video

    Connect Media and Communication Group Pty Ltd may take photographs and/or video of the event you are attending and in doing so your image may be included in the photographs and videos reproduced and distributed by Connect Media and Communication Group Pty Ltd in any medium to any part of the world.  By attending the event you irrevocably agree to submit your image for reproduction by Connect Media and Communication Group Pty Ltd in distributing marketing material and/or video footage of the events. Should a delegate not agree to the above image release, they must advise [email protected]

     

    Cancellation Policy:
    A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Full payment is required within 7 days of registration – if payment is not received in this time and cancellation is requested more than 10 days after registration – payment is to be honoured.

     

    Privacy Disclosure:

    We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please  email [email protected] To view our full privacy policy please visit: http://www.connectmediagroup.com.au/privacy-policy/

  • FAQ

    Frequently Asked Questions (FAQ)

    What’s included in my delegate pass?

    A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.

    Is there a group booking discount?

    Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact [email protected]

    Can I transfer my pass?

    A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to [email protected]

    How do I receive my delegate pass?

    Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.

    Is media registration available?

    No, this is a closed and confidential event. Media registrations are not available.

    Cancellation Policy:

    A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    What is a Service Provider?

    A service provider refers to an individual or organisation who supplies products and/or services to the primary audience of retail industry.

    Service providers may only have one representative at the event. A delegate pass is entry for one person only, passes cannot be shared. All service providers who apply for a pass will be reviewed internally before a registration is completed.

    Will there be a delegate list available?

    No, Connect Media does not provide delegate lists to attendees