27-28 April 2021
ICC Sydney
menu
register now

Click here to register Click here to secure your place today Click here to view the agenda Click here to view the full speaker line-up
scroll

Welcome

RESILIENCE IN RETAIL

Returning in April, the Retail Leaders Forum arrives at a critical juncture for the nation’s Retail community.

The industry has responded emphatically to the unprecedented challenges arising from the COVID-19 pandemic. Now, as consumer confidence builds and our operating environment begins to correct, Retail executives are accountable for securing opportunities emerging from the upturn economy.

The Forum secures national and global speakers of immense authority to arm attendees to succeed in this undertaking. Delivered as a hybrid event, delegates will have the option of interfacing digitally or attending the ICC in-person for two-powerful days of case-based exploration.

Why Attend

  • Our hybrid event model provides delegates with flexibility without sacrificing interactivity. Our engagement tools empower digital participants to raise questions with speakers in real-time, shaping the conversation rather than just spectating.
  • We respect the seniority of our delegates by diving deeper into technical subject matter with ten, highly curated content streams, designed to drive outcomes pertinent to your expertise.
  • Every session is independently moderated to facilitate candid discussion and debate.
  • Your experience is at the heart of the Forum. Whether attending in-person or digitally, we have curated an environment to facilitate meaningful discussion between the minds shaping business.

Gain Access

1
50+ Industry Speakers
2
2 Powerful Days
3
Executive Learning Agenda
4
16 Keynotes
5
400+ Executives
6
5-Star Networking Environment
img
img
img
img
img
img

2021 Speakers

speaker

Read
Bio
brand
Lord Stuart Rose
Chairman, Ocado (UK)
speaker brand
Lord Stuart Rose
Chairman, Ocado (UK)

Stuart Rose has worked in retail since 1971 when he joined Marks & Spencer as a management trainee.

After holding a number of senior positions he then moved to the Burton Group in 1989 becoming Chief Executive of the Multiples Division in 1997. He was subsequently CEO of Argos plc and Booker plc, returning to M&S as CEO in 2004. He became Chairman and CEO in 2006 before leaving the group in 2010.

He is currently Chairman of Ocado plc, Zenith Automotive, and MAF Retail in Dubai.

He was Chairman of the British Fashion Council from 2004 – 2008 and Business in the Community from 2008 – 2010.

He was knighted for services to the retail industry and corporate social
responsibility in 2008 and created a life peer in 2014.

speaker

Read
Bio
brand
Sarah Hunter
Managing Director, Officeworks
speaker brand
Sarah Hunter
Managing Director, Officeworks
speaker

Read
Bio
brand
Juergen Kohnen
Director, Retail Innovation, Procter & Gamble (GER)
speaker brand
Juergen Kohnen
Director, Retail Innovation, Procter & Gamble (GER)
speaker

Read
Bio
brand
Katie Hunt
Co-Founder and Chief Revenue Officer, SHOWFIELDS (USA)
speaker brand
Katie Hunt
Co-Founder and Chief Revenue Officer, SHOWFIELDS (USA)

Katie Hunt is the Co-Founder and Chief Revenue Officer of SHOWFIELDS, The Most Interesting Store in The World. She began her career as the third employee of Warby Parker, served as Chief Brand Officer for Hinge, where she led the charge for their relaunch and rebrand, and has worked extensively with startups in branding, product development, marketing, operations and fundraising. Additionally, Katie is the Co-Founder of The Fund, which is a VC fund made up of a community of founders and operators that invests and mentors early stage companies in NYC, LA and London.

speaker

Read
Bio
brand
Michael Schneider
Managing Director, Bunnings
speaker brand
Michael Schneider
Managing Director, Bunnings

Michael Schneider was appointed Managing Director Bunnings Australia and New Zealand in March 2016.

Prior to this Michael led Store Operations teams across Australia and New Zealand after joining Bunnings in 2005. Before joining Bunnings, Michael held a range of senior operational, commercial and human resources roles across regional and national markets, both in retail and financial services businesses.

Michael is committed to developing diverse teams that challenge the status quo and embrace innovation to drive high performance which is critical in today’s competitive retail environment. As a leader, he is known for his collaborative, genuine and honest style and for having a real passion and energy for the Bunnings business.

This has fostered Bunnings’ supportive culture which empowers team members to take responsibility and have ownership in how the business delivers its customers’ a unique and compelling proposition.

Michael believes that team members’ ability to connect with customers and the local community is key to the business’ success and that this requires an ongoing investment in building the best team as well as creating a culture that builds trust, inspires action, develops people and drives performance.

He is a strong advocate for emerging talent and believes in giving young leaders every opportunity to realise their full potential and develop their careers across a range of disciplines within the business.

Michael holds a Bachelor of Arts degree from the University of NSW and has completed the Advanced Management Program at INSEAD, and the Advanced Strategic Management Program at IMD.

speaker

Read
Bio
brand
Andrea Farris
VP Development, Head of Solution Planning & Partnerships, Walgreens (USA)
speaker brand
Andrea Farris
VP Development, Head of Solution Planning & Partnerships, Walgreens (USA)
speaker

Read
Bio
brand
Elle Roseby
Managing Director, Country Road
speaker brand
Elle Roseby
Managing Director, Country Road
speaker

Read
Bio
brand
Antreas Athanassopoulos
Chief Customer Officer & CEO Financial Services, DixonsCarphone (UK)
speaker brand
Antreas Athanassopoulos
Chief Customer Officer & CEO Financial Services, DixonsCarphone (UK)

Antreas Athanassopoulos joined Dixons Carphone Group in the UK as Chief Customer Officer and CEO Financial Services in May 2018 after having served as Vice President and CEO of the Greek operation since July 2013. In the Greek operation he led a major business transformation with significant achievements in terms of profitability, market share, net promoter score and employee engagement scores. All these achievements were based on ways to improve organic growth and sales conversion increase from 23% to 34% during these years. Under his tenure he was awarded Manager of the Year prize in 2016 and 2017 by INFOCOM and by the Hellenic Management Association respectively.

Antreas was General manager of Retail Banking at the National Bank of Greece from 2008 to 2013. He also carries over 15 years of CEO experience in retail banking at Eurobank and Piraeus bank in Greece. He has also worked as Senior Lecturer at Warwick Business School in the UK (1992-1997) and he also is a visiting professor at Nottingham Business School.

Under his academic activities he has published research in scholarly refereed journals including Management Science, Journal of Money and Credit Banking, Production and Operations Management, Journal of Operational Research Society, European Journal of Operational Research, Interfaces, Journal of Regional Science, International Journal of Production Economics, Journal of Productivity Analysis, Journal of Business Research, Journal of Management Studies, and European Journal of Marketing.

He has a diploma in Mathematics from Patras University, an MSc in Statistics and Operational Research from Essex University and PhD in Operational Research from Warwick Business School and Post-Doc from London Business School.

speaker

Read
Bio
brand
Daniel Agostinelli
Chief Executive Officer, Accent Group
speaker brand
Daniel Agostinelli
Chief Executive Officer, Accent Group
speaker

Read
Bio
Paul Tinkler
Managing Director, Australia & New Zealand, Lululemon
speaker
Paul Tinkler
Managing Director, Australia & New Zealand, Lululemon
speaker

Read
Bio
brand
Stephen Younane
CEO/Co-Founder, Retail Prodigy Group (Nike Retail)
speaker brand
Stephen Younane
CEO/Co-Founder, Retail Prodigy Group (Nike Retail)
speaker

Read
Bio
brand
Anna Lee
Chief Operating Officer, The Iconic
speaker brand
Anna Lee
Chief Operating Officer, The Iconic
speaker

Read
Bio
Rick Lambell
Head of Sustainable Development, Kmart Group
speaker
Rick Lambell
Head of Sustainable Development, Kmart Group
speaker

Read
Bio
Jo Devery
Chief Executive Officer - Winning Retail, Winning Appliances
speaker
Jo Devery
Chief Executive Officer - Winning Retail, Winning Appliances
speaker

Read
Bio
Matthew Durbin
Group Chief Financial Officer, Accent Group
speaker
Matthew Durbin
Group Chief Financial Officer, Accent Group
speaker

Read
Bio
Adrian Pidgeon
Country Store & Central Fulfilment Operations Manager, IKEA Australia
speaker
Adrian Pidgeon
Country Store & Central Fulfilment Operations Manager, IKEA Australia
speaker

Read
Bio
Aaron Pratt
AI & Advanced Analytics Manager, David Jones & Country Road Group
speaker
Aaron Pratt
AI & Advanced Analytics Manager, David Jones & Country Road Group

Aaron is currently the AI & Advanced Analytics Manager at Country Road Group and David Jones. He loves to uncover what it is that makes customers tick, and strives to use his data science expertise to provide the best possible customer experience to them. Having started his career life as a Games Designer with very strong mathematical prowess in the Gaming Industry, he quickly came up with a range of creative ideas based on a range of statistical models. This has led to a variety of AI use-cases, from facial recognition time-carding to fraud detection to omni-channel personalization, now implemented throughout a number of different retailers.

speaker

Read
Bio
Frances Martin
Vice President, Operations & Enablement, Optus
speaker
Frances Martin
Vice President, Operations & Enablement, Optus

At a Glance

Fresh Terrain: Surveying the New World of Retail
While the national economy continues to endure seismic shocks resonating from the COVID-19 pandemic, the ongoing response from the nation’s Retail community has been remarkably energetic. Retailers have reacted swiftly to paradigmatic shifts in consumer behaviour; physical environments have adapted, digital ecosystems have flourished, supply networks have been revised, and loyal customers have been rewarded. This Session serves as a contextual platform for the Forum; we will break down the changing macro-economic and socio-political environments we inhabit to frame the progress that has been made against the challenges and opportunities facing responsive Retailers in the world today.
 
Connection and Consideration: The Mantle of Modern Leaders
Devastating bushfires, a relentless pandemic, a global reckoning on race, and the continuing, systematic erosion of facts on the world stage – the calendar year to date has not shied from issuing historic challenges to our shared social fabric. And while much has and will continue to be said of the unprecedented challenges facing businesses on a structural level, close attention must be paid to the personal toll of crisis and our shifting responsibilities as leaders in this chaotic environment. This Session will explore the strategies and structures that Retail leaders have adopted to connect and protect their people, reigniting purpose and inspiring allegiance in the age of compassion fatigue.
 
Bridging Artificial Boundaries: The New Identity of Retail
For years, the continued relevance of brick-and-mortar was under question – but no longer. As foot traffic suffers, it is becoming abundantly clear that the store is a vital space of experience and experimentation, of identity and differentiation. The new challenge for retailers is giving expression to digital interfaces, of fostering loyalty and aligning with consumers without the human touch. Our conversation will challenge attendees to reconsider the limitations of digital channels, to think more deeply on how commerce and UX can be leveraged to inspire and ignite the imagination of online customers.
 
New Product Pathways: Remobilising the Retail Sector
Flexibility had been gathering momentum as a critical factor in supply chain design well before the advent of COVID-19. Unfortunately, it has taken a global pandemic for this argument to mature. Retailers around the world are confronting their supply chain dependencies now that the vulnerability of existing models has been unceremoniously exposed. It is now clear that individual component costs are a shadow of end-to-end value optimisation. Our conversation will delve into this shift in perspective, as we advance the argument for resilience, efficiency and flexibility to become the new foundations of supply chain design.
 
Measured Acceleration: Unlocking Growth in the New Retail
The time has come to consider what lies beyond preparedness. As our operating environment corrects, Retailers will have a fleeting opportunity to harness the upswing in the consumer economy before rivals capitalise on the restored confidence of consumers. This Stream unites financial leaders that are leading through the crisis for the insider’s insight on accelerating from crisis management to secure growth ambitions.
 
The Physical Edge: Reclaiming the Store Front
Retailers and consumers have been tirelessly co-creating an experiential landscape that stretches from the physical world to the digital realm. But this exercise has assumed new meaning in the current climate. With foot traffic slowing to a halt while consumers steer towards digital channels, there is new pressure to radically accelerate in-store omnichannel integration and adapt physical environments to online drivers. Our conversation will begin with imperatives for the recovery of the physical shopfront, before diving deeper into the recalibration of brick-and-mortar operating models and the revolution of the role of the store.
 
Retail Refocussed: Realigning Your Consumer Compass
In climates defined by uncertainty, dynamic consumer insight informs an organisation’s capability to deliver across the entire value chain. Information is the foundation for action, and the ability to make early, informed decisions based on actionable consumer intelligence will be a competitive differentiator as our operating environment corrects. Our conversation will unearth the insider’s insight on consumer behaviour, unpacking the systems and structures that empower Retailers to look through the fog of crisis towards a new vision for their businesses.
 
Digitisation Destinations: Navigating Change at Pace
Many brands demonstrated enviable reflexes by adapting to the rapid state of digitally-driven Retail. Now, as our operating environment corrects and businesses begin to stabilise, stakeholder attention is returning from crisis management to strategic planning and growth ambition. This Session will interrogate how Retailers, acting on a bedrock of consumer intelligence, are consolidating end-to-end value chain digitisation, staring through the fog of crisis to secure lasting value.
 
Aligning Sustainability and Business Objectives
Climate’s primacy as a mainstream political and socio-economic issue is challenging businesses to reconceive established operating models. Parallels between the pandemic and extreme climate events have become too stark to ignore as revised risk aversion principles scale the corporate agenda. Our conversation will explore how Retailers are approaching the disruption riffling through the sector as an opportunity to align sustainability and business objectives at the core of the organisation. We will hear how – in a global business environment that values resilience – sustainability and climate management are fast-becoming essential corporate capabilities.
 
Future Frameworks: A Blueprint for Technological Advancement
From momentous strides in machine learning to consequential developments in cloud architecture and augmented reality, the technologies that underpin Retail are evolving to change the sector in unexpected and even surreal ways. While not every company has the resources to innovate and extend the frontiers of retail experience, every executive has a responsibility to position their company for the early adoption of game-changing technologies. This Stream looks at the underlying architecture Retail firms can put in place that will serve as a platform for technological competitiveness in the years that follow.
 
The Consumer Shadow: Brands that Move with Customers
The boundaries between brands and consumers are collapsing. It is no longer enough for brands to have curated independent digital ecosystems, to expect consumers to find them. The customer journey from discovery to conversion has been condensed into sharp, one-click moments of instinct and influence on digital channels, and brands must be tactically present in these instances. Our conversation will extend beyond the bare skeleton of effective e-commerce models to confront the complexity of sustaining growth and remaining ahead of the competition in highly saturated online spaces. We will consider how businesses can embed responsive, dynamic methodologies into their e-commerce engine to ensure they never run out of fuel.
 
The Art of Motion: Recalibrating Product Pathways
Reliable and rapid fulfilment is crucial for elevating consumer experiences in the Retail domain. From prescriptive analytics to warehouse automation, distribution pathways are becoming incredibly responsive to true demand. This Stream unpacks the technologies and processes that are bringing products closer to consumers, and consumers closer to brands. We will track the customer’s journey through digital corridors and physical aisles to better understand how Retailers are moving products from suppliers to shelves and from carts to checkouts.
 
Transforming Payments: Lifting the Veil on Commerce as a Creative Differentiator
When we speak of friction in e-commerce, we are speaking of affording the customer cause for hesitation, of opening an exit on the path to purchase. Historically, payments have fallen into this faction of friction, and so every effort has been made to integrate – to clear this hurdle with a single click of conviction. But what if we inverted our thinking, and framed payments not as an obstacle, but as an opportunity to deliver novel and personalised consumer experiences, both in-store and online? Our conversation will challenge the audience to reconceive of payments, not as the enemy, but as an ally in a retail arena increasingly defined by flexibility, security, personality, and identity.
 
The New Retail Armory: Empowering Your People
The Retail industry has experienced physical dislocation on an unprecedented scale. As businesses accelerate into a new operating environment, it is essential that employees are brought along for the ride. Our conversation will explore the bridge between employee wellbeing and experience, and performance and profitability. Together, we will consider how Retailers are curating authentic, value-driven cultures; advancing wellbeing and experiential practices; and repaving communication highways on the path to more resilient and rewarding businesses.

}

SPONSORS

sponsor
Platinum Sponsor | www.marketplacer.com
sponsor
Gold Sponsor | www.auspost.com.au
sponsor
Gold Sponsor | www.rest.com.au
sponsor
Gold Sponsor | www.tryzens.com
sponsor
Silver Sponsor | www.gocretail.com
sponsor
Lunch Day 1 Sponsor | www.wearesonder.com
sponsor

Marketplacer is an Australian-based SaaS business which provides market-leading online marketplace platforms to clients wanting to build scalable and innovative online solutions. Since launching Marketplacer in 2016, we have connected 11,000 businesses with platforms generating a combined annual audience of 50-million+ users.

sponsor

At Australia Post we proudly provide trusted ways for people, businesses and communities to connect with each other and the world. As our world changes, so too does our business. While we deliver over three billion articles a year, the mix is shifting dramatically to parcels as the community embraces eCommerce and new forms of digital communication.

Today, Australia Post facilitates 82 per cent of the nation’s eCommerce, while new financial and identity services are changing the role of our post offices.

sponsor

Kepler is the world’s 1st Intelligent Sales Improvement and Conversion Optimisation system for retailers managing brick-and-mortar stores.

Kepler provides a real time view of retail sales drivers using our unique traffic monitoring technology integrated with sales, rosters and other store operational data.

Retailers in ten countries managing 1,600+ stores using Kepler have achieved improved sales growth, reduced wages and lower occupancy cost across their store network within 12 months.

sponsor

Infor Retail’s next-generation enterprise software helps retailers and fashion brands deliver better shopping experiences and run more efficient, data-driven businesses. Leveraging the power of science, user-centred design, machine learning and AI, we’re ushering our customers and today’s consumers into the future of retail. More than 2,500 customers worldwide are already seeing results.

sponsor

Established in 1988, Rest is amongst the largest funds by membership, with around 1.7 million members and around $60 billion in funds under management (as at December 2019).

sponsor

Tryzens is an international digital commerce consultancy that takes a holistic approach to growing your business, no matter how or where your customers choose to buy.

sponsor

GOC Retail delivers unified retail solutions which seamlessly merge the digital and physical worlds. As Gold channel partner of Cegid, the world’s largest provider of retail solutions in the specialty sector, we are the leading provider of shopping and clienteling solutions for specialty retailers in Australia.

Our experience and knowledge gained internationally through working with luxury brands like RM Williams, Gant and Sheike, prepares retailers for what comes next, whether a rapidly changing market or international expansion.

sponsor

Sonder are the global authority on owned media.

They provide independent valuations on undervalued media assets and have a SaaS tool to improve media operations performance. They have unlocked over $4B in media value for retailers like Coles, Myer, KFC, Stockland and Telstra.

Request A Prospectus
banner

Why Get Involved

Celebrating its 10th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.

The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business.

Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community.

Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience.

As a marketing platform to demonstrate expertise, credibility and grow your business with the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

This event was sold out in 2020

Venue Details

  • Venue
place

ICC SYDNEY

14 Darling Drive, Sydney
New South Wales 2000, Australia

Click here for more venue details

Pricing and Discounts

Early Bird Registration
(until 26/02/2021)
$1,195 + GST
$3,585 + GST
$995 + GST
$3,000 + GST
Standard Registration
(from 27/02/2021)
$1,395 + GST
$4,185 + GST
$1,195 + GST
$4,000 + GST

If you are a Vendor or Service Provider to retail professionals, please email [email protected] to register.

LIMITED TIME OFFER

Buy one pass, get one FREE. Offer ends 11/12/2020 & is strictly limited to the first 200 Live Event Passes. Discount will be applied at check-out. Not applicable to Digital Event Passes.

 

COVID 19 ADDITIONAL INFORMATION

Secure your place with confidence.

We are continuously following the advice of the Australian Department of Health and the ICC Sydney. The health and safety of our delegates, partners and staff remains our number one priority.

Health and Safety Measures in place include:

  • No International attendees. International Keynote Addresses conducted remotely via live-link as indicated in the programme.
  • Total attendance capped with strict adherence to physical distancing measures, including traffic management and spaced seating configurations within the venue
  • As an invitation-only event, delegate contact details are acquired prior to commencement, and on-site attendance is recorded. Delegates are encouraged to download the COVIDSafe App
  • Event located at an industry-leading venue with precautionary sanitation measures, including regular cleaning of all surfaces; increased awareness and provision of sanitiser; and continued rigorous adherence to ISO and HACCP food safety management standards within all culinary services

For any other questions, please contact [email protected]

We look forward to delivering this event for you.

Register Now

banner

Select you registration type







Interested In: