What’s included in my delegate pass?
A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.
Returning in March 2022, the Retail Leaders Forum arrives at a critical juncture for the nation’s Retail community.
The industry has responded emphatically to the unprecedented challenges arising from the COVID-19 pandemic. Now, as consumer confidence builds and our operating environment begins to correct, Retail executives are accountable for securing opportunities emerging from the upturn economy.
The Forum secures national and global speakers of immense authority to arm attendees to succeed in this undertaking.
Janet Menzies is an experienced senior executive and consultant who has spent decades leading and working with global organisations in Australia, Canada and the United States.
She currently leads Amazon’s retail business in Australia as Country Manager, supporting the company’s growing presence with Australian consumers. Before joining Amazon Australia, Janet led Cochlear’s Australian and New Zealand businesses as General Manager and spent more than 15 years as a consultant with McKinsey & Company where she advised global clients on strategy and transformation. Janet’s international retail experience is grounded in former sales, marketing, and operations management roles with Procter & Gamble and McDonald’s.
A passionate advocate for diversity, Janet is currently the Chair of Male Champions of Change and was the organisation’s CEO from 2011 to 2016. With founder Elizabeth Broderick AO, she helped build the group into an internationally-recognised movement, now working with more than 150 CEOs from ASX-listed, government, and community organisations to deliver meaningful advancements on gender equality. She is also the co-founder and former Chair of Heads Over Heels, an organisation helping female entrepreneurs to grow their businesses through greater access to influential business networks.
Janet has a Master of Business Administration (MBA) from the Kellogg School of Management and a Bachelor of Commerce from the University of British Columbia.
Hubert Joly is a senior lecturer at the Harvard Business School and the former Chairman and Chief Executive Officer of Best Buy.
He is also a member of the board of directors of Johnson & Johnson and Ralph Lauren Corporation, a member of the International Advisory Board of HEC Paris, and a Trustee of the Minneapolis Institute of Art.
Joly has been recognized as one of the top 100 CEOs in the world by the Harvard Business Review, one of the top 30 CEOs in the world by Barron’s and one of the top 10 CEOs in the U.S. by Glassdoor.
He is the author of the best-selling and highly acclaimed book “The Heart of Business – Leadership Principles for the Next Era of Capitalism.”
Ian was appointed Managing Director, Kmart Australia in February 2016 and assumed the responsibility for leading the Kmart Group division (encompassing the Kmart Australia, Target Australia and Catch Group businesses) in November 2018. Prior to this, Ian was Kmart’s Chief Operating Officer where he was instrumental in Kmart’s turnaround.
Ian’s experience, both national and international, covers a number of industries including retail, professional services, consulting, technology and healthcare in positions that include general management, sales, business development and project management.
Ian holds a Bachelor of Science degree in Civil Engineering and has completed the Advanced Management Program at Harvard Business School.
Tennealle joined as CEO of Adore Beauty in August 2020 has over 20 years of professional experience, including nine years with SEEK as Managing Director – Americas. Tennealle also held a number of strategy focused positions at SEEK including the start-up and scale of Online Education Services, which was awarded the 2015 BRW Fast 100 winner.
At the age of 16, Daniel Agostinelli launched his career working in a music store as a casual employee.
At aged 20 he progressed by buying his own music store in Sydney with his business partner Brett Blundy and together they established Sanity Music, creating their first store in Daniel’s mother’s rumpus room.
In 1997 after Sanity Music was publicly listed on the stock exchange, Daniel sold his shareholding of the business. Then at the age of 29 he travelled to London in the hopes of finding something new. It was there that he noticed how popular ‘trainers’ were and believed that he could bring this trend back to Australia where he felt it would commercialise. He then went back to Australia and bought a business of five stores known as “Ghetto Shoes” which he then rebranded and expanded the business from five stores to forty-two stores in two years which he went on to sell.
In 2006, a wholesale supplier to Ghetto Shoes named Accent Group desired to grow within the bricks and mortar retail industry, Daniel at this time became an equity shareholder. Accent Group purchased x7 retail stores named Platypus Shoes, this business was remodelled to become a sneaker business of which it is today with over 160 stores trading in the market.
In May 2015, the business merged with RCG Group and is now trading as Accent Group Limited (AX1)
Today, Daniel is currently the Group CEO of Accent Group
The business has 13 retail divisions, 11 wholesale divisions and very advanced digital omni channel capability. Accent Group now have 700 free standing stores trading in Australia & New Zealand. It is a publicly listed company (AX1) with sales advancing to $1.3 billion and a market cap of
Anthony is a highly experienced retail executive with a strong digital and marketing pedigree and a track record of growing businesses. He joined Super Retail Group as a member of the Group Leadership Team in April 2015 and was appointed the Group Managing Director and Chief Executive Officer in February 2019.
Super Retail Group is ASX-listed, one of Australia and New Zealand’s largest retailers and the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac. Comprising more than 14,000 team members, their vision is to inspire their customers to live their leisure passion – whether that’s proudly looking after their car, running a marathon, catching a ‘barra’ or reaching a mountain summit.
Before Super Retail Group, Anthony held a number of senior management roles at Pacific Brands Limited, most recently as Group General Manager of Underwear, responsible for the flagship Bonds underwear business. In this role, he led the transition of the business model from a wholesale operation to a direct-to-consumer business and expanded the network of retail stores from one to 75.
Anthony was previously Global Marketing Director for Foster’s Group Limited, at the time one of the largest executive marketing roles in Australia. This role followed more than a decade at advertising agencies George Patterson and McCann-Erickson, where he served as Managing Director.
Alice Barbery joined Universal Store in 2009 and was promoted to CEO in 2017. In that time, she led the management buyout from the original owners and successfully listed the business in November 2020. Universal Store has grown into Australia’s trusted destination for the latest fashion trends, curating a selection of the best styles from world-class brands to meet customers’ desires.
Working in youth fashion it is all too clear that today’s employees demand more from the workplace than ever before, and the traditional leadership paradigm just doesn’t achieve the connections required to achieve long-term success in the modern workplace. Today’s omni-channel, digital savvy customer is also looking for exceptional products and services. To compete strongly in today’s market, it is up to the retailer to ensure every encounter is both valuable and memorable.
As CEO, Alice strives to align operational and technological advancements with progress in human connection, creating a sense of spectacle for customers every time they enter the theatre of retail.
Anna Farberov leads PepsiCo’s engagement with cutting-edge technology solutions Globally. As part of PepsiCo’s Tech Venturing & Innovation team, Anna identifies, tests and scales advanced solutions that drive growth and efficiency for PepsiCo. In her role, Anna partners with multiple functions inside PepsiCo including Data, Advance Analytics, Manufacturing, Supply Chain, Agro and Commercial teams.
Prior to joining PepsiCo, Anna was a senior executive in Israel’s largest Holdings company. Anna led the company’s emerging growth engine as head of corporate strategy, investments and planning.
Anna launched her career at Procter & Gamble. At P&G, Anna worked across multiple Finance disciplines including operations, commerce, design of growth strategies and new product launches.
Anna holds an MBA in Business Administration from IDC Herzliya and a BA in Philosophy, Politics and Economics from Hebrew University.
Sumit Mitra is a multinational senior executive and board member with expertise in strategizing and executing global business services model for FTSE top 20 organization.
A strategic thinker experienced in leading organizations to achieve business turnaround by executing complex strategic plans across multiple geographies through his unique ability to join the dots in a multinational environment. Sumit has excelled in leading diverse and global workforce across multiple geographies and managing P&L in excess of £0.5bn.
Sumit is currently the Chief executive officer for Tesco PLC’s Global Business Services division and CEO of Tesco Bengaluru entity. He is also board member of Tesco’s joint venture (Trent Hypermarkets) with the Tata Group.
Prior to joining Tesco, Sumit was the Managing Director of British Telecom (BT), where he conceptualized and executed BT’s global business services (GBS) model with direct responsibility for 10,000 plus employees across 9 countries and several 3rd party vendors. Sumit led BT GBS to one of the top 25 best employers in India and Budapest as the best shared service centre in Europe. Before this role Sumit was the Director Strategy & Transformation and led the turnaround of the Global Services division.
Sumit is passionate about employer branding, people and helping teams succeed by leading and creating a culture that inspires people to strive for excellence. He believes in taking people along and creating an environment that delivers measurable business outcomes which generates shareholder value. Sumit studied in Scotland and has a Bachelor of medical science degree and a Master’s in Business Administration. He has completed the Global Strategic Management programme from Harvard Business School in Boston and has received an honorary doctorate (Honoris Causa) in management excellence. Sumit loves sports. He holds a cricket coaching diploma from the England & Wales Cricket Board and is an expert in martial arts. He is a passionate Manchester United supporter, loves traveling and enjoys spending time with his two daughters.
Co-founder of trailblazing bed linen label The Sheet Society, Hayley Worley has combined a tactile passion for working with fabric, colours and trends, and a desire to craft a universally ‘wanted’ product with flair. After identifying that bedding was a category in need of (desperate) innovation, she began to grapple with the idea of revolutionising the way consumers shop for their sheets. Born from her frustration with myriad flaws in the linen market, Hayley envisioned a label in which shoppers could ‘see’ what they were buying properly, rather than touring packets of folded linen in department stores. In 2017, The Sheet Society stripped the beds of Australians clean and refashioned them with considered, indulgent, playful ensembles. Since then, Hayley and partner Andy have forged a feel-good, expertly sophisticated and unbeatably spunky linen line that has grown into a household name in just four years.
Elise is a successful retail executive with extensive experience in opening/operating businesses throughout Australia and North America.
As the daughter of Bakers Delight founders, Roger and Lesley Gillespie, Elise was ‘born to bake’ and quickly adopted her parents’ passion for delighting each and every customer with great quality bread.
Elise spent the first nine years of her career in North America working in a series of operational roles for COBS Bread, a subsidiary of Bakers Delight. She played a key role in the rapid growth of the COBS Bread business in North America and quickly rose through the ranks to become Vice President – a role she held from 2009 to 2012.
In 2012, Elise returned home to Australia to form part of the Bakers Delight Executive Team and worked across multiple areas of the business to develop and implement a range of successful growth strategies.
In January 2017, Elise and her husband, David Christie were appointed Joint CEOs of Bakers Delight in Australia and New Zealand when founders, Roger and Lesley Gillespie chose to step down after 37 years at the helm. The vision for Bakers Delight, since 2017 has been focussed on, regaining brand relevance for today and tomorrow’s consumers, through innovation, product development and greater convenience.
James Bartle is the founding CEO of Outland Denim, the Australian denim brand known for their revolutionary approach to social and environmental sustainability. Driven to create social change, Bartle created Outland Denim as an avenue of opportunity for women from backgrounds of modern slavery and those vulnerable to exploitation and abuse. Outland Denim's unique business model developed by Bartle has been proven to provide a 'freedom dividend', benefiting not only the brand's team, but their family and community too. In 2019 and 2020 Bartle was named one of Rivet Magazine's 50 Most Influential People in Denim.Since launching in Australia four years ago, Outland Denim has launched in retail powerhouses like Nordstrom, Bloomingdales, and David Jones, and has been worn by the likes of Meghan Markle and Leonardo DiCaprio. Outland Denim is Australia's first B Corp Certified denim brand, in 2020 the brand was named the winner of the Thomson Reuters Stop Slavery Award, and was the only company to receive the inaugural Global SDG award in more than one category.
Steve began his retail career at Myer/Grace Bros on the Management Development Program, where he held various roles from Stores Management to Buying during his twelve years with the company.
He then joined Nike Australia where he took on the role of Retail Director. Shortly after, Steve was offered the opportunity to move to NIKE’s world headquarters in the U.S. to head up the retail division for North America, including the iconic NIKETOWN flagship stores.
After seven years with Nike, Steve moved to eyewear giant Luxottica in Sydney to head up the Sunglass Hut brand and lead the entry of the Brand into Asia.
Steve then moved to Melbourne three years later to take on the role of CEO for denim specialist Jeanswest, which was positioned as a key player in the Jeanswear market. He held that position for four years.
Steve is currently the Co-founder and CEO of Retail Prodigy Group, which represents Brands such as NIKE, SAMSUNG & TOMS via a direct to consumer Retail channel across Australia and New Zealand. RPG has been operating now for ten years.
Steve was recently appointed as a board member for the Australian Retailers Association as VP and is looking forward to continuing to contribute to the growth of the Retail Industry.
Angus is the Chief Executive Officer at Barbeques Galore, a retailer of Barbeques and Outdoor products with a network of over 85 stores across Australia. Since joining Barbeques Galore in 2019, Angus has led the development of new store formats, acceleration of new product development, and investment in brand and omnichannel capability. During this time, Barbeques Galore has been recognised as one of Inside Retail’s 20 coolest retailers in 2020, and has also been a finalist in the NRA National Retail Awards, and the 2021 Australian Retail Innovators Awards.
Prior to joining Barbeques Galore, Angus was a senior executive at ASX- listed Super Retail Group, and was included on Internet Retailing’s 2018 list of the top 50 people in ecommerce. Angus is also a member of the Advisory Board for the National Online Retail Association and the Retail Doctor Group, holds a Master of Business Administration, and is a Graduate of the Australian Institute of Company Directors.
Luka has been leading Marketing and CX teams across Mining, Automotive and Quick Restaurant industries for 15 years. His focus is on deeply listening to his customers and to those who serve them. Taking a customer-lead approach to growing businesses, he has consistently identified opportunities to do more with less, innovate to drive change and to rally teams to achieve new heights. He is passionate about the CX profession and is excited about the impact it can have on businesses, their customers and society at large.
Christelle Young is currently the Chief Strategy & Analytics Officer for L’Oréal Australia & New Zealand.
She is an experienced Analytics executive with extensive experience in both industry and consulting, creating and developing
world class teams to add value through analytics. She had more than 7 years’ experience in industry before moving into
management consulting within the data analytics specialist team at Kearney. Post Kearney she was the General Manager for
Transformation & Analytics at Toll Group.
For 2 consecutive years she co-lead the Global Analytics Impact Index with Kearney & Melbourne Business School which is
now widely adopted globally.
She has consulted with numerous local and global corporations across a variety of industries implementing analytics solutions
to create further value. She has a Bachelor degree of Information Technology majoring in Information Systems (Monash
University) and a Master of Business Analytics scholar (Melbourne Business School).
Wayne Baskin started as Booktopia’s first developer in 2008, having spent 4 years at GE Commercial Finance. In his first 5 years he built the company’s bespoke website, their custom Warehouse Management System and was responsible for the implementation of the business’s pricing and inventory algorithms. Today in his position as Deputy CEO, Wayne is responsible for the overall business strategy, vision and customer experience while also overseeing logistics and the businesses pricing and inventory strategy. In his role as Chief Technology Officer, Wayne oversees all R&D for both Booktopia and Angus & Robertson which includes all system development and the business’s integrations into external systems and third-party channels. Wayne recently co-founded the fintech startup Superhero. Superhero is an online trading platform giving people access to trade on the ASX with a clean and easy user interface with all the functionality of, at a much lower cost than, the current players in the market. The business grew to 10,000 members within the first 3 weeks of launching, blowing away the 12 month goal and continues to be a runaway success. Wayne continues to work in both businesses full-time. In 2017 and 2018, Wayne was a finalist for the Online Retail Industry Recognition Award, taking out the award in 2019. He has also been named in Inside Retail’s Top 50 People in E-Commerce for five years, in 2019 and 2020 being awarded Number 8 on the list, as well as being a finalist for the BRW’s Best Rising Star Award. Wayne sits on the board of Booktopia, an advisor to a number of other businesses and is a Director of Car Next Door.
Darren is currently the Chief Supply Chain Officer for Super Retail Group, a position he has held since January 2019. His main focus has been in transforming the supply chain to be fit for future. Darren’s responsibilities extend from the sourcing of private brand product all the way through international shipping and the logistics of store replenishment and online fulfilment. Darren enjoys running including the occasional marathon.
Martin Matthews is the CEO of APG&Co, owner of iconic Australian fashion brands Sportscraft, SABA and JAG. Martin is a creative and transformational leader who believes in the power and potential of brands to survive and thrive in a changing retail landscape. He has over 15 years’ experience in retail and consumer goods brands, having most recently been the CEO of Brand Collective, owner of Volley, Shoes & Sox, Hush Puppies and Superdry. Prior to this Martin was a strategy consultant advising market leading brands including Foster’s Group, Cadbury Schweppes and Campbell Arnott’s.
Jo made the move from London to join the Cotton On Group in a phase of major global growth in 2014. 7 years on and the evolution from operational recruitment into ‘Talent Management’ has been a key shift in enabling the aggressive commercial goals across the group.
COG is deliberately different, they have a unique approach to most things and the culture at COG is no exception. In her role as Head of Talent Jo spends her days ensuring the group has a robust talent strategy and delivers it in the famously uneventful COG style. A true commercial minded Talent leader, delivering 80% internal fill rates and zero external agency spend whilst navigating the everchanging global retail landscape. With diverse teams operating across 19 countries and 8 brands Jo is focused on building a global army of talent to fuel the business growth…and having fun along the way.
Jonathan Reeve leads the APAC operations of Eagle Eye, a Software as a Service personalised promotions and loyalty platform. Eagle Eye’s customers include Asda, Diageo, JD Sports, Loblaw, Sainsbury's, Staples, The Warehouse Group and Woolworths.
Jonathan has worked in retail businesses on three continents for over 20 years and was part of the team that developed the operating model for Tesco.com, a global pioneer of online grocery retail. Jonathan is also the author of Retail's Last Mile: Why Online Shopping Will Exceed Our Wildest Predictions, a book which explores the disruption of store retail by online shopping.
As General Manager of Winning Services, Mick Bunt is responsible for the end mile customer experience for the Winning Group’s businesses and for our third party partners, in Australia and New Zealand.
Mick is an experienced logistics professional, who first joined the business in 2003 as a delivery offsider. With almost two decades of experience in supply chain management holding positions of DC Manager, National Distribution Manager and Head of Logistics, Mick has excelled and helped lead Winning Group’s expansion around the country and overseas.
Mick is a well respected member of the Winning Group, for his dedication to go above and beyond for customers and for other team members and to continue to innovate the customer experience.
Alberto is a passionate researcher; the son of a Market Researcher he learnt quite early about the art of asking the right questions and the reward coming from untangling complicated problems. While solving problems has always been a passion of his creating successful stories is what really makes him get up in the morning. Alberto has worked in a healthy mix of small, medium and large size companies, across several countries (Spain, UK and Australia). In his most recent role, at Latitude Financial, he leads the Insights team, providing the organisation with direction for decision making.
Resilience in Retail: Adapting to Change with Confidence
The world we inhabit is in a constant state of change, as consumers and business adapt to variant environments and circumstances. We have learned that businesses across all sectors of the economy must be armed to respond to these changing conditions with pace and precision. In the opening Session for the Forum, we will cast a wide lens on the broader social and economic forces that are informing consumer behaviour and defining Retail responses. We will explore the mindsets and methodologies leading Retailers are adopting to navigate the uncertainty circling the economy, with a view that attendees can consolidate or pivot their own approaches based on the shared experience of their peers.
The Architecture of a Retail Transformation
Leading Change: Embracing New Business Models and Ways of Working
Last year, the world changed beyond what we could have previously imagined possible. The past eighteen months have demonstrated that the Retail community is capable of large-scale transformation. And while the pandemic is an ongoing crisis of health, it is also an opportunity for business revival; a chance to revise operating models and ways of working for a more flexible and resilient future. In this Session, we will explore how leaders in the Retail community are approaching the future of work, and the deep business model revisions that are evolving in response to customer and employee experience.
Innovating with Amazon: A New Experience for A New Era
People and Operations Sponsor Keynote
Commerce and Payments Sponsor Keynote
Data and Experience Sponsor Keynote
People and Operations Discussion
Consolidating a Connected and Augmented Workforces
The Retail sector has experienced physical dislocation on an unprecedented scale. As we accelerate into a new operating environment, it is essential that businesses are equipped to connect, engage, and support their employees. Our conversation will explore the bridge between employee wellbeing and experience, and performance and profitability. Attendees for this Stream will be equipped to curate authentic, value-driven cultures; advance wellbeing and experiential practices; and rethink internal communications to create more resilient and rewarding businesses.
Commerce and Payments Discussion
Embracing the Evolution of the Payments Landscape
Seismic change is erupting across the payments landscape. Together, we will explore the consequential developments unfolding in this space, with a view to harnessing the untapped power of payments experiences to enhance the customer journey. Attendees for this stream will be armed to embark on their own payments transformation with greater confidence and clarity, steering consumers down the last mile of the conversion funnel.
Data and Experience Discussion
The Unstoppable Rise of Integrated Retail
Compelling and cohesive cross-channel experiences are the hallmark of today’s omnichannel world. By de-siloing digital and physical sites into one interconnected, cross-channel strategy, Retailers can drive increased convenience for, and resonance with, merchants and customers alike. Attendees for this stream will be armed with practical strategies for improving the underlying architecture and resilience of their Retail operations.
People and Operations Keynote
Getting the Mix Right: Challenging the Traditional Role of Store and Digital in Retail
Commerce and Payments Keynote
Maximising the Impact of your Product – Management with Digital Product Operations
Data and Experience Keynote
Unlocking the Power of Unused Data
Business Model Innovation: The Experiences Renewing Retail
As we emerge through the pandemic, a renewed readiness for business growth is taking hold in the Retail sector. Retail executives are shaping a vision for growth that aligns evolving technology capabilities with the consumer-led challenges defining the sector. In this Session, we will explore emerging business models that give full credence to consumer experiential demands, as well as the technologies that are shaping an ambitious, unified vision of online and offline Retail.
Accelerating Retail Strategy to Meet the Demands of the Post-Pandemic Customer
Strategy and Leadership in a Changed Retail World
Building Retail as an Exemplar of Sustainable Transformation
The rise of climate-related financial risks, increased wariness from investors, and mounting pressure from consumers have propelled environmental, social, and governance issues to the top of the corporate agenda. Together, we will explore how Retailers can transform vulnerabilities into opportunities by infusing sustainability at the heart of their operations. In this Session, we will hear how leading Retailers have adopted sustainability as a guiding principle, and outline steps that can be taken to accelerate your sustainability transformation, no matter the stage your business is at.
Simple Steps to Supercharge your Ecommerce Store
Closing the Distance: Delivering Responsive Supply Chain Experiences
In a highly-saturated digital environment, renewed emphasis is being placed on last-mile delivery and the experiential advantage it yields. Retailers that empower their customers to define their delivery experience are emerging ahead of the competition. This Session unpacks how Retailers can improve the responsiveness of their supply networks, and progress down the path from reaction to anticipation. Attendees will be exposed to the latest systems and methodologies that are defining supply chain design, and gain practical insights for closing the distance between customers and themselves.
People and Operations Sponsor Keynote
Commerce and Payments Sponsor Keynote
Putting customer’s long term needs first to create stickiness
Chaired by Jonathan Reeve - Data and Experience Sponsor Keynote
People and Operations Discussion
People and the Power of Brick-and-Mortar
Brick-and-mortar continues to hold immense sway in the world of Retail. Much of this influence can be attributed to frontline workers, where displays of passion, empathy, and technical authority leave a lasting impression on customers. This Stream explores the steps businesses are taking to connect employees with customers and each other, as part of a broader conversation on the evolving potential of brick-and-mortar. Attendees will be armed with new strategies for connecting and empowering Retail workers, and be challenged to rethink long-hold ideas of the role of the store in their Retail footprint.
Commerce and Payments Discussion
The Collision of Commerce and Social Ecosystems
The boundaries between brands and consumers are collapsing. Convenience is colliding with entertainment as Retail and social platforms become more closely intertwined. This Stream explores the precise ways in which platform experiences are moulding consumer habits and redefining value propositions. Attendees for this stream will gain a deeper understanding of how the retail experience is evolving in these digital spaces, to better resonate with consumers in the ecosystems where they reside.
Data and Experience Discussion
Consolidating Complexity: A Unified View of Customers
Retailers are in the eye of a storm of customer data. In this Stream, we will consider how Retailers are taming this front, leveraging a unified view of data to securely and responsibly tailor personalised customer journeys. Attendees for this stream will be empowered with practical strategies for consolidating consumer touchpoints across their Retail ecosystem for greater precision and engagement.
People and Operations Keynote
Connecting Brand and Employee Experiences with Customer Experiences
Commerce and Payments Keynote
Data and Experience Keynote
Reviving Traditional Brands with Breakthrough Technology
Shopify is a leading provider of essential internet infrastructure for commerce, offering trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Proudly founded in Ottawa, Shopify powers over 1.7 million businesses in more than 175 countries and is trusted by brands such as JB Hifi, Culture Kings, Jenny Craig, Rollie Nation and many more. For more information, visit shopify.com.au
Marketplacer is an Australian-based SaaS business which provides market-leading online marketplace platforms to clients wanting to build scalable and innovative online solutions. Since launching Marketplacer in 2016, we have connected 11,000 businesses with platforms generating a combined annual audience of 50-million+ users.
RELEX Solutions is a leading provider of cutting-edge retail optimization software that’s built for the age of Living Retail, where change is the only constant. We help retailers adapt to every future, faster.
Our cloud-native Living Retail Platform delivers AI across all retail functions and at retail scale, eradicating siloes, rigidities and inefficiencies along the way. We offer a fast lane to value that builds from a foundation of radically improved demand forecasting and supply chain optimization. Our customers leverage this enhanced supply chain visibility into exponential benefits — optimizing their space, allocation, workforce, promotion, and markdown strategies, all within our unified platform.
Today, RELEX is a hyper-growth company with 350+ customers who love us — ask any of them for a frank and independent assessment of our team and solutions. RELEX is trusted by leading brands including Coles, Baby Bunting, Sephora, Delivery Hero, and Bed Bath & Beyond, and has offices across North America, Europe, and the Asia Pacific region.
At Microsoft we help you connect your customers, your people, and your data to accelerate your digital transformation journey.
Mirakl offers the industry’s first and most advanced enterprise marketplace SaaS platform. With Mirakl, organisations across B2B and B2C industries can launch marketplaces faster, grow bigger, and operate with confidence as they exceed rising customer expectations. Marketplace platforms offer an unparalleled competitive advantage in eCommerce, which is why the world’s most trusted brands choose Mirakl for its comprehensive solution combining leading-edge technology, expertise and the exclusive “Mirakl Connect” ecosystem which unlocks the power of the platform business model.
Shippit is a cloud-based multi-carrier shipping software for retailers that takes the guesswork out of shipping decisions and turns deliveries into your competitive advantage. Shippit’s powerful shipping engine saves retailers time, money and provides better experiences for delivery recipients. By simplifying shipping, Shippit enables retailers to own their entire customer journey, from purchase through to delivery. From humble beginnings in Sydney, Shippit now powers deliveries for over 3500 retailers across APAC, including some of Australia’s biggest eCommerce players such as Target, Cotton On, Big W, Sephora and Temple & Webster.
GOC Retail delivers unified retail solutions which seamlessly merge the digital and physical worlds. As Gold channel partner of Cegid, the world’s largest provider of retail solutions in the specialty sector, we are the leading provider of shopping and clienteling solutions for specialty retailers in Australia.
Our experience and knowledge gained internationally through working with luxury brands like RM Williams, Gant and Sheike, prepares retailers for what comes next, whether a rapidly changing market or international expansion.
Today, more than ever, Australia Post is at the heart of Australian communities, connecting them to each other and the world. During a time that has been the most challenging in Australia Post’s more than 200-year history, as Australia’s leading logistics and integrated services business, our objective has nevertheless remained the same: to support our customers to grow and communities to thrive, to create products that people value and trust, and to always deliver great service and value to our customers and the community.
As a Government Business Enterprise (GBE) that operates under the Australian Postal Corporation Act 1989 (APC Act), Australia Post is a completely self-funded business with both commercial and community service obligations.
Worldpay from FIS (NYSE:FIS) is a leading payments technology company that powers global commerce for merchants, banks, and capital markets. Processing 79 billion transactions topping $10T for 20,000+ clients annually, Worldpay lifts economies and communities by advancing the way the world pays, banks, and invests.
We create secure and scalable innovations that connect commerce across all geographies and sales channels. The company’s integrated technology platform offers a unified and comprehensive solution set to help clients run, grow, and achieve more for their business.
With a 50+ year history in financial services, we remain ahead of the curve to outpace today’s competitive economic landscape. By delivering simple, streamlined, and secure experiences for all of our clients and their customers, we embody commitment to every aspect of the financial services industry.
Latitude has been a leader in interest free instalment plans for 30 years, with over 2.8M customers across Australia and NZ. Our customer base are proven to spend up to 30% more than other BNPL providers & will drive a whole new demographic of customers to you, growing your business!
LatitudePay covers all your customers’ needs for purchases from $20 to $10,000, providing maximum flexibility to both businesses & customers. It takes just 3 minutes for customers to sign up to LatitudePay & customers can choose to pay in 10 weekly instalments for purchases up to $1,500, or opt for 6–24 month plans for purchases up to $10,000.
The WorkJam Digital Workplace unleashes the potential of your enterprise workforce through agile scheduling, transformative communication, experiential learning, and tailored recognition.
WorkJam increases sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more motivated and engaged workforce.
For employees, WorkJam delivers more control over their schedule, providing work-life balance, as well as the opportunity to develop skills, improve sales acumen, and maximize their earnings to advance their economic well-being.
As a leader in analytic process automation (APA), Alteryx unifies analytics, data science and business process automation in one, end-to-end platform. The Alteryx APA Platform™ converges three key pillars of automation and digital transformation —data, processes and people— to enable the democratization of data, automation of business processes and the upskilling of people for quick wins and transformative outcomes. Alteryx unleashes the power of data analytics to help people everywhere solve business and societal problems. Thousands of organizations globally use Alteryx to deliver high-impact business outcomes and the rapid upskilling of their modern workforce.
Tryzens is an international digital commerce consultancy that takes a holistic approach to growing your business, no matter how or where your customers choose to buy.
Dashing is a leader in delivering retail campaigns: offering design, technology & production services.
With thirty years of experience, we have a growing team of over 100 Dashers, based across three sites in Sydney, Melbourne, and Shanghai.
We deliver premium services to many of Australasia’s leading retailers, partnering with our clients to design and deliver the ultimate customer experience, specialising in multi-outlet retail.
By influencing both the design together with the execution, we work alongside our clients to disrupt customer behaviours, drive sales and build brand advocacy.
Retail Leaders Forum
Celebrating its 11th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.
The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business.
Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community.
Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience.
Retail Leadership Series
Designed to connect senior industry executives, the Retail Leadership Series unearths critical thought leadership and empowers brands to navigate uncertainty with greater confidence and resilience. Featuring highly contextual content from CEOs of the industry’s most iconic brands, the Series is the perfect platform to drive intimate discussion with key clients and prospects around their most pressing challenges. Dynamic media creation and distribution campaigns are available in connection with the Series.
If you are a Vendor or Service Provider to retail professionals, please email [email protected] to register.
COVID ADDITIONAL INFORMATION
Secure your place with confidence.
We are continuously following the advice of the Australian Department of Health. The health and safety of our delegates, partners and staff remains our priority.
Please do not attend a venue for any Connect Media event if you:
Health and Safety Measures in place include:
Connect Media reserves the right to deny entry to any person who is unwilling or unable to comply with the above terms.
For any other questions, please contact [email protected]
We look forward to delivering this event for you.
Frequently Asked Questions (FAQ)
What’s included in my delegate pass?
A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.
Is there a group booking discount?
Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact [email protected]
Can I transfer my pass?
A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to [email protected]
How do I receive my delegate pass?
Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.
Is media registration available?
No, this is a closed and confidential event. Media registrations are not available.
A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.
What is a Service Provider?
A service provider refers to an individual or organisation who supplies products and/or services to the primary audience of retail industry.
Service providers may only have one representative at the event. A delegate pass is entry for one person only, passes cannot be shared. All service providers who apply for a pass will be reviewed internally before a registration is completed.
Will there be a delegate list available?
No, Connect Media does not provide delegate lists to attendees
Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to approved speaker presentations/on demand content. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. One delegate ticket is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.
Digital Pass (only applicable for digital events):
A digital pass is valid for the use of 1 user and provides access to live content, inclusive of all keynotes, and sessions. The pass also includes access to approved speaker presentations/on demand content; this will be available to you via email in the week following the event. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. Access must not be shared by multiple user’s or redistributed in any way. Organiser’s reserve the right to deny access to anyone who is found violating the above terms.
Payment & Discounts:
Only one promotional discount code can be applied per registrant. All prices and promotions are valid at the time of purchase only and may not be redeemed after the point of purchase.
Connect Media and Communications Group Pty Ltd endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communications Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone the event. Where Connect Media is unable to run the event in the next 12 months (from the date of the event), you will be entitled to a full refund. In the unlikely event that it is cancelled or postponed, no compensation will be provided for cancelled/amended travel arrangements.
Connect Media and Communications Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.
In registering for this event, delegates grant permission to Connect Media and Communications Group Pty Ltd to take and to have full and free use of video/photographs containing their image/likeness for promotional use. Should a delegate not agree to the above image release, they must advise [email protected].
A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should you be provided with a credit note at the discretion of the event organisers, this credit is valid for the specified amount of passes, and not the monetary value. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.
In case of a change in government restrictions and advice, Connect Media reserves the right to make the decision to deliver the event completely digital, or completely in person. Should you hold a different pass, you are entitled to move your registration to digital/in person, or receive a credit for the following edition of the event.
Connect Media COVID Safe: