What’s included in my delegate pass?
A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.
What’s included in my digital pass?
Returning in April, the Retail Leaders Forum arrives at a critical juncture for the nation’s Retail community.
The industry has responded emphatically to the unprecedented challenges arising from the COVID-19 pandemic. Now, as consumer confidence builds and our operating environment begins to correct, Retail executives are accountable for securing opportunities emerging from the upturn economy.
The Forum secures national and global speakers of immense authority to arm attendees to succeed in this undertaking. Delivered as a hybrid event, delegates will have the option of interfacing digitally or attending the ICC in-person for two-powerful days of case-based exploration.
Stuart Rose has worked in retail since 1971 when he joined Marks & Spencer as a management trainee.
After holding a number of senior positions he then moved to the Burton Group in 1989 becoming Chief Executive of the Multiples Division in 1997. He was subsequently CEO of Argos plc and Booker plc, returning to M&S as CEO in 2004. He became Chairman and CEO in 2006 before leaving the group in 2010.
He is currently Chairman of Ocado plc, Zenith Automotive, and MAF Retail in Dubai.
He was Chairman of the British Fashion Council from 2004 – 2008 and Business in the Community from 2008 – 2010.
He was knighted for services to the retail industry and corporate social
responsibility in 2008 and created a life peer in 2014.
Katie Hunt is the Co-Founder and Chief Revenue Officer of SHOWFIELDS, The Most Interesting Store in The World. She began her career as the third employee of Warby Parker, served as Chief Brand Officer for Hinge, where she led the charge for their relaunch and rebrand, and has worked extensively with startups in branding, product development, marketing, operations and fundraising. Additionally, Katie is the Co-Founder of The Fund, which is a VC fund made up of a community of founders and operators that invests and mentors early stage companies in NYC, LA and London.
Michael Schneider was appointed Managing Director Bunnings Australia and New Zealand in March 2016.
Prior to this Michael led Store Operations teams across Australia and New Zealand after joining Bunnings in 2005. Before joining Bunnings, Michael held a range of senior operational, commercial and human resources roles across regional and national markets, both in retail and financial services businesses.
Michael is committed to developing diverse teams that challenge the status quo and embrace innovation to drive high performance which is critical in today’s competitive retail environment. As a leader, he is known for his collaborative, genuine and honest style and for having a real passion and energy for the Bunnings business.
This has fostered Bunnings’ supportive culture which empowers team members to take responsibility and have ownership in how the business delivers its customers’ a unique and compelling proposition.
Michael believes that team members’ ability to connect with customers and the local community is key to the business’ success and that this requires an ongoing investment in building the best team as well as creating a culture that builds trust, inspires action, develops people and drives performance.
He is a strong advocate for emerging talent and believes in giving young leaders every opportunity to realise their full potential and develop their careers across a range of disciplines within the business.
Michael holds a Bachelor of Arts degree from the University of NSW and has completed the Advanced Management Program at INSEAD, and the Advanced Strategic Management Program at IMD.
Antreas Athanassopoulos joined Dixons Carphone Group in the UK as Chief Customer Officer and CEO Financial Services in May 2018 after having served as Vice President and CEO of the Greek operation since July 2013. In the Greek operation he led a major business transformation with significant achievements in terms of profitability, market share, net promoter score and employee engagement scores. All these achievements were based on ways to improve organic growth and sales conversion increase from 23% to 34% during these years. Under his tenure he was awarded Manager of the Year prize in 2016 and 2017 by INFOCOM and by the Hellenic Management Association respectively.
Antreas was General manager of Retail Banking at the National Bank of Greece from 2008 to 2013. He also carries over 15 years of CEO experience in retail banking at Eurobank and Piraeus bank in Greece. He has also worked as Senior Lecturer at Warwick Business School in the UK (1992-1997) and he also is a visiting professor at Nottingham Business School.
Under his academic activities he has published research in scholarly refereed journals including Management Science, Journal of Money and Credit Banking, Production and Operations Management, Journal of Operational Research Society, European Journal of Operational Research, Interfaces, Journal of Regional Science, International Journal of Production Economics, Journal of Productivity Analysis, Journal of Business Research, Journal of Management Studies, and European Journal of Marketing.
He has a diploma in Mathematics from Patras University, an MSc in Statistics and Operational Research from Essex University and PhD in Operational Research from Warwick Business School and Post-Doc from London Business School.
Aaron is currently the AI & Advanced Analytics Manager at Country Road Group and David Jones. He loves to uncover what it is that makes customers tick, and strives to use his data science expertise to provide the best possible customer experience to them. Having started his career life as a Games Designer with very strong mathematical prowess in the Gaming Industry, he quickly came up with a range of creative ideas based on a range of statistical models. This has led to a variety of AI use-cases, from facial recognition time-carding to fraud detection to omni-channel personalization, now implemented throughout a number of different retailers.
Fresh Terrain: Surveying the New World of Retail
While the national economy continues to endure seismic shocks resonating from the COVID-19 pandemic, the ongoing response from the nation’s Retail community has been remarkably energetic. Retailers have reacted swiftly to paradigmatic shifts in consumer behaviour; physical environments have adapted, digital ecosystems have flourished, supply networks have been revised, and loyal customers have been rewarded. This Session serves as a contextual platform for the Forum; we will break down the changing macro-economic and socio-political environments we inhabit to frame the progress that has been made against the challenges and opportunities facing responsive Retailers in the world today.
Connection and Consideration: The Mantle of Modern Leaders
Devastating bushfires, a relentless pandemic, a global reckoning on race, and the continuing, systematic erosion of facts on the world stage – the calendar year to date has not shied from issuing historic challenges to our shared social fabric. And while much has and will continue to be said of the unprecedented challenges facing businesses on a structural level, close attention must be paid to the personal toll of crisis and our shifting responsibilities as leaders in this chaotic environment. This Session will explore the strategies and structures that Retail leaders have adopted to connect and protect their people, reigniting purpose and inspiring allegiance in the age of compassion fatigue.
Bridging Artificial Boundaries: The New Identity of Retail
For years, the continued relevance of brick-and-mortar was under question – but no longer. As foot traffic suffers, it is becoming abundantly clear that the store is a vital space of experience and experimentation, of identity and differentiation. The new challenge for retailers is giving expression to digital interfaces, of fostering loyalty and aligning with consumers without the human touch. Our conversation will challenge attendees to reconsider the limitations of digital channels, to think more deeply on how commerce and UX can be leveraged to inspire and ignite the imagination of online customers.
New Product Pathways: Remobilising the Retail Sector
Flexibility had been gathering momentum as a critical factor in supply chain design well before the advent of COVID-19. Unfortunately, it has taken a global pandemic for this argument to mature. Retailers around the world are confronting their supply chain dependencies now that the vulnerability of existing models has been unceremoniously exposed. It is now clear that individual component costs are a shadow of end-to-end value optimisation. Our conversation will delve into this shift in perspective, as we advance the argument for resilience, efficiency and flexibility to become the new foundations of supply chain design.
Measured Acceleration: Unlocking Growth in the New Retail
The time has come to consider what lies beyond preparedness. As our operating environment corrects, Retailers will have a fleeting opportunity to harness the upswing in the consumer economy before rivals capitalise on the restored confidence of consumers. This Stream unites financial leaders that are leading through the crisis for the insider’s insight on accelerating from crisis management to secure growth ambitions.
The Physical Edge: Reclaiming the Store Front
Retailers and consumers have been tirelessly co-creating an experiential landscape that stretches from the physical world to the digital realm. But this exercise has assumed new meaning in the current climate. With foot traffic slowing to a halt while consumers steer towards digital channels, there is new pressure to radically accelerate in-store omnichannel integration and adapt physical environments to online drivers. Our conversation will begin with imperatives for the recovery of the physical shopfront, before diving deeper into the recalibration of brick-and-mortar operating models and the revolution of the role of the store.
Retail Refocussed: Realigning Your Consumer Compass
In climates defined by uncertainty, dynamic consumer insight informs an organisation’s capability to deliver across the entire value chain. Information is the foundation for action, and the ability to make early, informed decisions based on actionable consumer intelligence will be a competitive differentiator as our operating environment corrects. Our conversation will unearth the insider’s insight on consumer behaviour, unpacking the systems and structures that empower Retailers to look through the fog of crisis towards a new vision for their businesses.
Digitisation Destinations: Navigating Change at Pace
Many brands demonstrated enviable reflexes by adapting to the rapid state of digitally-driven Retail. Now, as our operating environment corrects and businesses begin to stabilise, stakeholder attention is returning from crisis management to strategic planning and growth ambition. This Session will interrogate how Retailers, acting on a bedrock of consumer intelligence, are consolidating end-to-end value chain digitisation, staring through the fog of crisis to secure lasting value.
Aligning Sustainability and Business Objectives
Climate’s primacy as a mainstream political and socio-economic issue is challenging businesses to reconceive established operating models. Parallels between the pandemic and extreme climate events have become too stark to ignore as revised risk aversion principles scale the corporate agenda. Our conversation will explore how Retailers are approaching the disruption riffling through the sector as an opportunity to align sustainability and business objectives at the core of the organisation. We will hear how – in a global business environment that values resilience – sustainability and climate management are fast-becoming essential corporate capabilities.
Future Frameworks: A Blueprint for Technological Advancement
From momentous strides in machine learning to consequential developments in cloud architecture and augmented reality, the technologies that underpin Retail are evolving to change the sector in unexpected and even surreal ways. While not every company has the resources to innovate and extend the frontiers of retail experience, every executive has a responsibility to position their company for the early adoption of game-changing technologies. This Stream looks at the underlying architecture Retail firms can put in place that will serve as a platform for technological competitiveness in the years that follow.
The Consumer Shadow: Brands that Move with Customers
The boundaries between brands and consumers are collapsing. It is no longer enough for brands to have curated independent digital ecosystems, to expect consumers to find them. The customer journey from discovery to conversion has been condensed into sharp, one-click moments of instinct and influence on digital channels, and brands must be tactically present in these instances. Our conversation will extend beyond the bare skeleton of effective e-commerce models to confront the complexity of sustaining growth and remaining ahead of the competition in highly saturated online spaces. We will consider how businesses can embed responsive, dynamic methodologies into their e-commerce engine to ensure they never run out of fuel.
The Art of Motion: Recalibrating Product Pathways
Reliable and rapid fulfilment is crucial for elevating consumer experiences in the Retail domain. From prescriptive analytics to warehouse automation, distribution pathways are becoming incredibly responsive to true demand. This Stream unpacks the technologies and processes that are bringing products closer to consumers, and consumers closer to brands. We will track the customer’s journey through digital corridors and physical aisles to better understand how Retailers are moving products from suppliers to shelves and from carts to checkouts.
Transforming Payments: Lifting the Veil on Commerce as a Creative Differentiator
When we speak of friction in e-commerce, we are speaking of affording the customer cause for hesitation, of opening an exit on the path to purchase. Historically, payments have fallen into this faction of friction, and so every effort has been made to integrate – to clear this hurdle with a single click of conviction. But what if we inverted our thinking, and framed payments not as an obstacle, but as an opportunity to deliver novel and personalised consumer experiences, both in-store and online? Our conversation will challenge the audience to reconceive of payments, not as the enemy, but as an ally in a retail arena increasingly defined by flexibility, security, personality, and identity.
The New Retail Armory: Empowering Your People
The Retail industry has experienced physical dislocation on an unprecedented scale. As businesses accelerate into a new operating environment, it is essential that employees are brought along for the ride. Our conversation will explore the bridge between employee wellbeing and experience, and performance and profitability. Together, we will consider how Retailers are curating authentic, value-driven cultures; advancing wellbeing and experiential practices; and repaving communication highways on the path to more resilient and rewarding businesses.
Marketplacer is an Australian-based SaaS business which provides market-leading online marketplace platforms to clients wanting to build scalable and innovative online solutions. Since launching Marketplacer in 2016, we have connected 11,000 businesses with platforms generating a combined annual audience of 50-million+ users.
At Australia Post we proudly provide trusted ways for people, businesses and communities to connect with each other and the world. As our world changes, so too does our business. While we deliver over three billion articles a year, the mix is shifting dramatically to parcels as the community embraces eCommerce and new forms of digital communication.
Today, Australia Post facilitates 82 per cent of the nation’s eCommerce, while new financial and identity services are changing the role of our post offices.
Kepler is the world’s 1st Intelligent Sales Improvement and Conversion Optimisation system for retailers managing brick-and-mortar stores.
Kepler provides a real time view of retail sales drivers using our unique traffic monitoring technology integrated with sales, rosters and other store operational data.
Retailers in ten countries managing 1,600+ stores using Kepler have achieved improved sales growth, reduced wages and lower occupancy cost across their store network within 12 months.
Infor Retail’s next-generation enterprise software helps retailers and fashion brands deliver better shopping experiences and run more efficient, data-driven businesses. Leveraging the power of science, user-centred design, machine learning and AI, we’re ushering our customers and today’s consumers into the future of retail. More than 2,500 customers worldwide are already seeing results.
Established in 1988, Rest is amongst the largest funds by membership, with around 1.7 million members and around $60 billion in funds under management (as at December 2019).
Tryzens is an international digital commerce consultancy that takes a holistic approach to growing your business, no matter how or where your customers choose to buy.
GOC Retail delivers unified retail solutions which seamlessly merge the digital and physical worlds. As Gold channel partner of Cegid, the world’s largest provider of retail solutions in the specialty sector, we are the leading provider of shopping and clienteling solutions for specialty retailers in Australia.
Our experience and knowledge gained internationally through working with luxury brands like RM Williams, Gant and Sheike, prepares retailers for what comes next, whether a rapidly changing market or international expansion.
Sonder are the global authority on owned media.
They provide independent valuations on undervalued media assets and have a SaaS tool to improve media operations performance. They have unlocked over $4B in media value for retailers like Coles, Myer, KFC, Stockland and Telstra.
Celebrating its 10th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.
The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business.
Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community.
Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience.
As a marketing platform to demonstrate expertise, credibility and grow your business with the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.
This event was sold out in 2020
If you are a Vendor or Service Provider to retail professionals, please email [email protected] to register.
LIMITED TIME OFFER
Buy one pass, get one FREE. Offer ends 11/12/2020 & is strictly limited to the first 200 Live Event Passes. Discount will be applied at check-out. Not applicable to Digital Event Passes.
COVID 19 ADDITIONAL INFORMATION
Secure your place with confidence.
Health and Safety Measures in place include:
For any other questions, please contact [email protected]
We look forward to delivering this event for you.
Frequently Asked Questions (FAQ)
What’s included in my delegate pass?
A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.
What’s included in my digital pass?
A digital pass is valid for the use of 1 user and provides access to live content, inclusive of all keynotes, and sessions. The pass also includes access to post event content and select speaker presentations, this will be available to you via email in the week following the event. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. Access must not be shared by multiple user’s or redistributed in any way. Organiser’s reserve the right to deny access to anyone who is found violating the above terms.
Is there a group booking discount?
Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact [email protected]
Can I transfer my pass?
A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to [email protected]
How do I receive my delegate pass?
Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.
Is media registration available?
No, this is a closed and confidential event. Media registrations are not available.
A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.
What is a Service Provider?
A service provider refers to an individual or organisation who supplies products and/or services to the primary audience of retail industry.
Service providers may only have one representative at the event. A delegate pass is entry for one person only, passes cannot be shared. All service providers who apply for a pass will be reviewed internally before a registration is completed.
Will there be a delegate list available?
No, Connect Media does not provide delegate lists to attendees
Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to approved speaker presentations/on demand content. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. One delegate ticket is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.
A digital pass is valid for the use of 1 user and provides access to live content, inclusive of all keynotes, and sessions. The pass also includes access to approved speaker presentations/on demand content; this will be available to you via email in the week following the event. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. Access must not be shared by multiple user’s or redistributed in any way. Organiser’s reserve the right to deny access to anyone who is found violating the above terms.
Payment & Discounts:
Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card. All prices and promotions are valid at the time of purchase only and may not be redeemed after the point of purchase.
Connect Media and Communications Group Pty Ltd endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communications Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone the event. Where Connect Media is unable to run the event in the next 12 months (from the date of the event), you will be entitled to a full refund. In the unlikely event that it is cancelled or postponed, no compensation will be provided for cancelled/amended travel arrangements.
Connect Media and Communications Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.
In registering for this event, delegates grant permission to Connect Media and Communications Group Pty Ltd to take and to have full and free use of video/photographs containing their image/likeness for promotional use. Should a delegate not agree to the above image release, they must advise [email protected].
A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.
In case of a change in government restrictions and advice, Connect Media reserves the right to make the decision to deliver the event completely digital, or completely in person. Should you hold a different pass, you are entitled to move your registration to digital/in person, or receive a credit for the following edition of the event.