26-27 MARCH 2025 | MELBOURNE | SOFITEL ON COLLINS

Igniting Innovation in Retail

2025 is set to bring about a transformative shift in the retail landscape. As customer behaviours and expectations continue to shift across an increasingly digitised world, leaders must adapt rapidly to sustain growing demands. But how can brands maintain the edge amongst such uncertainty for the future?

Join The Retail Leaders Forum 2025 to debate, discuss and tackle the most pressing challenges facing the industry today. Designed with strategy and tactics at its core, the event will equip leaders with the tools, skills and connections needed to drive growth, navigate complexity and ignite the innovation needed for tomorrow’s evolving retail landscape.

2025 Speakers

Theresa Austin

Global Consumer Engagement Director

Moët Hennessy (FR)
INTERNATIONAL
Known for her creative approach and human-centred design advocacy, Theresa has held key growth and innovation positions at prestigious companies such as LVMH, Burberry, and Net-A-Porter. She has a proven track record of launching successful new business units and teams, creating exceptional customer experiences that drive lifetime value whilst building share and profitability in highly competitive markets.
Currently, Theresa leads LVMH’s global Consumer Engagement strategy across the Wines and Spirits division. She also supports marketing transformation on DTC, Marketing Effectiveness and Sustainability topics.

Dr Oliver Vogt

Chief Executive Officer Transcend Retail Solutions

Tesco (UK)
INTERNATIONAL

Before being named CEO and launching Transcend, Oliver was the Strategy and Transformation Director at Tesco, one of the largest retailers in the world, recently reporting sales of £61.5bn, employing over 330,000 people and trading in five countries.

Oliver has many years of experience in the Fulfilment, Distribution and Supply Chain space and his passion lies in the eCommerce aspect of customer fulfilment and in grocery more specifically – known for its huge complexities.  His customer first approach focusses on creating future-proof businesses, which balance automation with humans, and efficiency with safety and sustainability, and puts the customer experience ahead of everything.  Oliver played a leading role in Tesco’s Covid response, in which Tesco were able to double the size of their online business in just six weeks, responding to the crisis at pace, ensuring Tesco’s customers, especially their most vulnerable had access to groceries.

Oliver has previously held several leadership roles in Amazon in Fulfilment, Operations and Supply Chain.  He studied Economics and Business in Germany, his home country, and holds a PhD in Statistics.

Michael Schneider

Managing Director

Bunnings Group

Mike Schneider was appointed MD of Bunnings ANZ in February 2016 & the wider Bunnings Group in May 2017. After joining Bunnings in 2005, Mike previously led various operational teams across ANZ. Building on Bunnings’ proud history as a pure home improvement & outdoor living retailer, Mike is evolving the business into an integrated group that spans the full needs of
consumer DIY customers through to end-to-end solutions for trade & commercial customers. The group employs more than 50,000 team members & generated revenues in excess of $18.9bn & earnings of $2.2bn in financial year 2024. Key to this business evolution is driving a diverse Bunnings’ offering including Bunnings Warehouse, Trade Centres, Bunnings Frame & Truss sites along with standalone brands Tool Kit Depot & Beaumont Tiles. This deep transformation has also seen the evolution of the group’s online & marketplace offers as well as significant enhancements to technology & the digitisation of the business to boost customer experience. Mike’s overarching priority as the organisation grows & evolves continues to be preserving & enhancing the unique
Bunnings culture which plays such a vital role in the organisation’s success. Prior to Bunnings, Mike had a diverse career across retail & financial services holding senior roles in operations, human resources & strategy.

Mirja Viinanen

Chief Executive Officer & Chief Sustainability Officer

IKEA

With over 20 years’ experience in the home furnishing retail sector, Mirja’s journey at IKEA began in 2011 in Germany.

She relocated to Asia in 2014 to take up a management opportunity with IKEA Japan, before returning to Germany as Country Deputy Retail Manager, while also leading the transformation process of Service Office corporate services for IKEA Germany.

Moving to Australia to step into the role of CEO in September 2021, with leadership experience from the biggest IKEA retail market globally, Mirja’s focus has been on accelerating the transition as an omni-channel retailer and increasing accessibility for more Australians, and now New Zealanders, to shop with IKEA, wherever and however they choose.

Mirja also leads the integration of the sustainability agenda into the core of the IKEA business in Australia and New Zealand.

Paul Tinkler

Former Vice President ANZ

lululemon

Daniel Agostinelli

Group Chief Executive Officer

Accent Group

Daniel oversees the day to day operations of Accent Group. He has over 30 years of retail experience and was formerly the CEO of Sanity Music and part-owner of the Ghetto Shoes sneaker business. Daniel has been with Accent Group since 2006 and CEO of Accent Group since March 2015.

Richard Pearson

Director of Retail

Wesfarmers Health Division

With more than 20 years of retail and consumer goods executive experience, Richard is recognised for leading complex transformations driven by a new consumer purpose. Richard joined Wesfarmers Health in 2023 and oversees the Retail division, including Priceline Pharmacy, Priceline corporate stores, eCommerce and Sister Club. Prior to this, Richard was the Managing Director of Target Australia and has worked at other Australian retailers including Coles, Caltex and Mecca.

Daniel “Pancho” Gutstein

Chief Executive Officer

Forty Winks

Daniel “Pancho” Gutstein has worked in consumer products across strategy, brand, digital, product and commercial leadership for more than 20 years. Born in the United States, Pancho studied at Princeton University and upon graduation, with no clear career ambitions, moved to New York City to pursue acting, at which he failed miserably. Pancho then joined Doublespace, a NYC boutique brand and digital agency and began his career in brand and consumer marketing. He has held senior roles at Graco Children’s Products (A Newell Rubbermaid Company) and PUMA, where most recently he was the General Manager of PUMA Oceania. He left PUMA to join Forty Winks as their CEO in January of 2024. Driven by learning and problem solving, Pancho enjoys working with others to help them in their pursuit of better. In 2025 he has committed to his two young daughters, Isla and Flo, not to eat sweets and to his wife Kay to improve his active listening. Both will be challenging.

Kyle Faulconer

Chief Executive Officer ANZ

PepsiCo & Indochina Foods

Kyle is the CEO of the PepsiCo ANZ BU leading the strategic agenda across both the food & beverage businesses, & the CEO of the PepsiCo Indochina Foods BU. He is passionate about developing teams, driving transformation for positive purpose & winning in the market.

Kyle has a wealth of experience in the FMCG industry. He joined PepsiCo in 2007 & has a variety of end to end experiences of increasing responsibility across field operations, strategic account leadership, field GM, go to market design, sales strategy & enterprise customer leadership.

With a keen focus on the customer and the consumer, Kyle’s previous position as VP & GM for Frito Lay–Walmart (a $4 billion annual business), led to his appointment as PepsiCo ANZ CEO in January 2022. In this role he established an Omni-Channel team, creating breakthrough innovative solutions for the retailer & their consumers to strengthen PepsiCo’s position as Walmart’s leading supplier, which led to the team being awarded Walmart’s prestigious Supplier of The Year award in 2021.

Kyle is passionate about driving sustainable growth & steering PepsiCo toward its vision to: ‘Be the Global Leader in Convenient Foods & Beverages by Winning with PepsiCo Positive’. He believes a strong customer & human-centric strategy that executes innovative solutions will position the ANZ & Indochina businesses as indispensable in the marketplace.

Kyle is a purposeful leader who intrinsically fosters a people-first culture to inspire both joy & professional fulfillment in the workplace. He sees diversity as a competitive advantage & is inspired by his ANZ executive leadership team who come from a range of backgrounds, nationalities & are 60% female.

Originally from Missouri, USA, Kyle & his husband currently live in Sydney. Fans of travel, being outdoors & on water, they enjoy spending time traveling & experiencing the amazing sights of Australia & New Zealand.

Dan Hamilton

Managing Director Australia

Diageo

Christelle Young

Managing Director

T2 Tea
JUST ANNOUNCED
Christelle Young is a dynamic retail and transformation leader, currently the Managing Director of T2 Tea. With a career spanning global corporations, startups, and advisory boards, she has a proven track record of driving growth, innovation, and digital transformation in the retail and consumer goods sectors.
Previously, Christelle was the Chief Data & Analytics Officer for L’Oréal South Asia Pacific, Middle East & North Africa, where she led large-scale data and analytics strategies across 33 countries, delivering significant profitability growth. Her expertise in strategy, transformation, and governance has shaped businesses from Fortune 500 companies to government entities.
She is also an Advisory Board Member for the Centre for Business Analytics at Melbourne Business School, helping shape the future of data-driven decision-making. A recognized thought leader in analytics, economics, and retail innovation, Christelle’s insights have been featured in The Economist, Australian Financial Review, and Qantas Magazine.

Brooke Rodger

Chief Operating Officer

Yo-Chi
JUST ANNOUNCED

Brooke’s 20+ years of retail experience has included Aussie brands growing their footprint globally (read: Boost Juice), as well as global brands strengthening their position in the Australian market (read: Adidas). Her roles have taken her to various corners of the globe, from Chile to Estonia to Kuwait, as well as two years living in China while with Adidas.

Brooke loves working for brand-led businesses and has been fortunate to be mentored by some of the best brand brains in the country.

Over the last two years Yo-Chi has provided her with a playground of high-speed growth, a team of phenomenal people, and more frozen yogurt working lunches than would be deemed acceptable.

Ben Morawetz

General Manager, Enforcement Southern

ACCC

Ben Morawetz is the General Manager of Enforcement Southern in the Consumer and Fair Trading Division of the ACCC, where he leads the branch in investigations and litigation in relation to breaches of consumer laws. Prior to this, Ben was a solicitor in the litigation group at Freehills in Melbourne. Ben holds a Masters of Law (LLM) from the University of Melbourne and is currently an editor of the LexisNexis legal publication, In-House Counsel. Ben has published articles in leading Australian law journals including the Australian Business Law Review and Competition & Consumer Law Journal, and has represented the ACCC at network-wide meetings of the International Consumer Protection and Enforcement Network (ICPEN).

Gayle Burchell

Chief Commercial & Sustainability Officer

THE ICONIC

Frank De Sa

Chief Information Officer

Premier Retail
JUST ANNOUNCED

Fiona Lawrie

Head of Sustainability, Product Safety and Corporate Affairs

Officeworks

Andrew Stein

Chief Customer Officer

The Reject Shop

Anna Baird

Founder & Director

Bared Footwear

Chris Wilesmith

Former Group Chief Executive Officer & Managing Director

Jaycar ANZ

Chris is a CEO/C-suite Omni Business Leader. He brings 40 years of retail experience across both mass and specialist retail sectors. An eCommerce expert, Chris excels at creating positive, high-performance cultural environments and building highly engaged teams. He is adept at growing sustainable businesses, delivering commercial outcomes, and generating stakeholder value. His leadership philosophy is rooted in passion, drive, and commitment. Chris believes that a leader’s primary responsibility is to connect with and build high-performing teams that consistently deliver strategic and commercial outcomes.

Chris has held roles as Managing Director at Supercheapauto ANZ, Chief Executive Officer and Managing Director at Mitre10 New Zealand and Jaycar ANZ and is currently in the role as Non-executive Director at Penrite Oils.

Matthew Horn

General Manager – Customer & Digital

Country Road Group

Chantelle Williams

Head of People & Culture

LSKD

Rob Rand

Founder & Chief Executive Officer

KNOBBY

Briony Kennedy

Chief Executive Officer & Founder

Adorn Cosmetics

Kate Carroll

Head of Sustainability

Decjuba

John Batistich

Non-Executive Director

Foodco Group, Ksubi, Moose Toys & Sunnyfield Disability Services
EVENT CHAIR

Francine Ereira

Non-Executive Director

Baby Bunting | Shippit
BREAKOUT CHAIR

Abhay Varma

Managing Director & Partner, BCG and Head of Retail in APAC

BCG

Alan Wong

Partner

BCG

Suzanne D’Silva

Partner

BCG

Simon Murphy

Managing Director & Senior Partner

BCG

Elisse Zarimis

Partner

BCG

Xuanyi Zhou

Head of Sales, APAC at Dynamic Yield

Mastercard

Xuanyi (XY) looks after leading brands across APAC, helping them with their personalisation journey to optimise and create the best digital experience. As the Head of APAC, he supports Dynamic Yield’s team to deliver tailored expertise to Digital and Ecommerce leaders looking to foster stronger customer experience and drive revenue.

Tom Gleeson

Chief Executive Officer

Kepler Analytics

Tom Gleeson is an experienced global executive with a proven track record in technology sales, business transformation, and strategic leadership. Currently serving as the CEO of Kepler Analytics since March 2023, Tom leads the company’s mission to empower retailers with cutting-edge analytics and insights that optimize performance and enhance customer experiences.

Tom began his career in the Royal Australian Air Force, where he served as a fighter pilot, flying instructor, and executive, including several operational deployments. After leaving the Air Force in 2005, he completed an MBA from the Australian Graduate School of Management (AGSM) before joining McKinsey & Company as a management consultant. At McKinsey, Tom gained diverse experience across industries and functions, laying the foundation for his leadership in complex global environments.

Since 2009, Tom has held senior executive roles in global organizations, including General Electric, where he contributed to their Aerospace and Additive Manufacturing divisions. Additionally, he has successfully led multiple tech startups in renewable energy and software, demonstrating his expertise in innovation and business growth.

Tom’s leadership at Kepler Analytics reflects his commitment to driving data-driven transformation in the retail sector, combining his rich background in technology, strategy, and operational excellence.

David Cripps

Group Head of Retail

Brand Collective

Damien Ballesty

Head of Retail and CPG Go to Market, APJ

Snowflake

Damien is the Snowflake Retail and CPG Industry Principal supporting the Asia Pacific and Japan (APJ) market.  He is part of a global industry team who work with Snowflake customers and prospective customers, partners and the Snowflake product teams to get meaningful business value from data.

Damien brings a blend of consulting, technology and industry experience having recently been the Group CIO of the Chemist Warehouse discount pharmacy group, Australia’s largest pharmacy retailer which now operates in five countries and has group revenues in excess of $9bn.

Damien has extensive retail and CPG experience from strategy development to transformation delivery in a number of markets; notably the UK, Europe, Canada and Australia.  He established the Javelin Group in Australia (the digital retail strategy consultancy acquired by Accenture) where he led the practice.  Prior to Javelin, he was the retail technology lead for Deloitte in Australia and previously for Deloitte in the UK.  He is the former Group IT Director of the Selfridges Department Store Group and the former Head of Technology for Digital, Data and Marketing at Coles and brings a balanced perspective of consulting and line roles.  He was the CIO for Officeworks, Australia’s largest office supplies retailer, part of the wider Wesfarmers group.

He loves the pace and ever-changing nature of retail and CPG and has been instrumental in using digital, data and technology to disrupt businesses and gain competitive advantage.  His consulting work has been with SABMillerUnileverJ&J as well as leading the digital and technology strategy for Sainsbury’sJohn Lewis and Waitrose in the UK.

Hugh Fahy

Chief Technology Officer

David Jones

Leading the way for technological innovation at David Jones, Hugh is reshaping the omnichannel experience for our customers and team alike. Hugh has extensive experience in evolving digital-first companies from start-ups to multi-nationals across Australia, Africa, Europe and the Americas, with previous executive-level roles.

Andrea Morgan-Vandome

Chief Innovation Officer

Blue Yonder

Andrea Morgan-Vandome is Chief Innovation Officer of Blue Yonder. In this role she is responsible for industry strategy, product strategy, roadmap direction and acquisition strategy, go-to-market packaging and messaging, and new product introduction. Andrea will also partner with Blue Yonder’s product management team on innovation development and adoption in market.

Andrea has more than 25 years of leadership experience in the enterprise software, supply chain and the retail industry. She previously held executive roles at Nike, IBM Watson, Celect, Oracle, and Retek. Prior to joining Blue Yonder, Andrea was the Vice President of Product Management, Portfolio and Program at Nike, where she was responsible for the digital transformation across all technical products including planning, manufacturing, supply chain, and AI. Prior to Nike, Andrea served Chief Marketing and Product Officer at Celect (an AI/ML supply chain software company), which was acquired by Nike. She also served as Vice President of Product and Design for IBM Watson where was responsible for product strategy, product management, user experience/ visual design, and go to market approach for all Watson solutions. She has also held strategy, product management, consulting, and engineering positions at Oracle and Retek.

Andrea holds a degree in Astrophysics from the University of Cape Town. She lives in New Hampshire with her husband Steven and two crazy border collies, Dax and Jessie. In her free time, she enjoys running, traveling and spending time with family and friends.

Oceane R Meyer

Senior Account Executive

Intel

Oceane R Meyer is a Senior Account Executive at Intel, spearheading the Retail industry vertical for the APJ region. With over a decade of sales expertise in enterprise technology, she has refined her specialisation in edge computing and computer vision. Collaborating with a global network of partners, Oceane drives impactful, sustainable innovation at scale, helping her customer transform through the adoption of cutting-edge solutions.

Sara Henshall

Head of Technology Services

Bunnings

Sara is a seasoned technology leader, bringing 20+ years of experience spanning Retail, Tech and Marketing. She joined Bunnings in 2014, assuming the Head of Technology Services role in 2019. Prior to Bunnings, Sara spent 16 years at Marketforce (Clemenger BBDO), where she spearheaded tech-driven business transformations, streamlined processes, and IT operations. In her current role, Sara is an energetic people leader with a team in excess of 140 across AU/NZ, delivering EUC and Support Services. Her strategic mindset, focus on high-value outcomes, and commitment to simplicity drive success in the evolving tech landscape.

Kate Box

Director, Global Business Group, Retail ANZ

Meta

Kate Box is Industry Director for Retail at Meta.

She and her team partner with the industry to grow understanding of consumer insights and technical innovations that are fast evolving the shopping eco-system, and develop innovative strategies that grow business.

Kate has almost 30  years of experience working in marketing, media and finance and leading teams.

Prior to joining Facebook in 2011, Kate led the Social Media team at Microsoft Advertising UK and also worked client side for Sensis, McDonalds and Tabcorp.

Kate Blythe

Chief Marketing Officer

Mecca Brands

Kate Blythe joined MECCA in August 2020, braving two weeks of hotel quarantine with her family to migrate from the UK to Melbourne.

Kate was previously the Chief Content Officer at Matches Fashion and has held senior editorial roles at Net-a-Porter and ELLE Magazine. Kate currently serves as an advisor to The Yes.

Kate has a Bachelor of Arts in English from the University of Leeds.

Jamie Cormack

Chief Executive Officer

Quantiful

Co-founder and Director at Quantiful, Jamie brings 20 years of experience managing enterprise products and supply chains worldwide. From Telstra in Australia to VF in New Zealand and Brightstar in Southeast Asia, he has tackled the growing challenges of understanding volatile and shifting consumer demands.

In collaboration with Alan Gourdie, Jamie has invented, built, and deployed one of the world’s most innovative platforms to help retailers optimize resource utilization while adapting to changing consumer needs. Quantiful is redefining the role of supply chains in long-term enterprise planning.

Andy Nicholas

Vice President of Sales, APAC

WorkJam

Andy Nicholas is the Vice President of Sales, APAC at WorkJam, stepping into this role after seven years of driving success as a senior leader within the company. A key architect of WorkJam’s global expansion, Andy has played a pivotal role in helping the world’s largest brands enhance productivity, increase engagement and drive operational efficiency. With deep expertise in the Asian and Australian markets, he is now leading WorkJam’s APAC strategy, strengthening relationships with enterprises across the region.

Backed by more than 20 years of global experience at IBM, hybris, SAP, and Sterling Commerce, Andy is an experienced leader in product management, sales, and market strategy. His proven ability to break into new markets and build strategic partnerships continues to fuel WorkJam’s global growth.

Gill Smythe

Managing Director

Salsify

Gill is a seasoned leader with extensive experience supporting Australian businesses to power their digital strategies with high quality product data and images.

Christuraj Irudayasamy

National Manager - Product Information

Blackwoods

Christuraj Irudayasamy is an MDM professional with 19 years of experience working in data management, data quality, service delivery and business support across diversified industry sectors from Retail, Mining, Agri-business, Automotive and Industrial Supplies. In his current role as the National Manager – Product Information at Blackwoods, he is responsible for PIM Platform ownership and product master data management.

Rob Peterson

Global Head Value Engineering & GTM Strategy

Vimeo

Rob Peterson is the Co-Founder of XenonLab.ai, the community and collaboration site for XenonView, Outcome-Centric Guidance (OCG). OCG is the evolution of Marketing, DevOps and Product Management, helping businesses overcome the limitations of Marketing results and Observability leveraging AI.
In his “spare time” Rob also leads the Go-To-Market and Value Engineering responsibilities globally for Vimeo’s Enterprise Sales organization, developing business cases for their most strategic accounts. Early in his career he led the Global Resource Planning Group for eBay at the time the world’s largest eCommerce platform.

Martin Young

National Business Development Manager

ReadyTech

Martin Young has over 20 years of experience helping organisations solve HRIS challenges and implement the right technology to support their workforce.

As National Business Development Manager at ReadyTech, an ASX-listed leader in workforce management, Martin works with businesses across Australia and New Zealand to streamline HR, payroll, and workforce operations. Ready Workforce, ReadyTech’s next-generation platform, is built for industries with complex workforce needs and strict compliance requirements.

From payroll, time and attendance, and rostering to recruitment, talent management, and rewards, Ready Workforce provides end-to-end solutions to support organisations throughout the entire employee lifecycle

Number of
Attendees
0 +
Expert
Speakers
0 +
Hours of Learning
& Networking
0 +
Powerful
Days
0

Content by leaders, for leaders

Our content is expertly researched and curated with insights from Connect Media’s network of industry specialists. Timely and tailored, it sparks innovation, tackles key industry challenges, and provides the skills and tools for future business success.

Agenda

Day 1 Thursday, 27 March 2025
8:15 AM
Registration, Refreshments & Networking
8:50 AM
Opening Remarks from the Chair

John Batistich

Non-Executive Director

Foodco Group, Ksubi, Moose Toys & Sunnyfield Disability Services
9:00 AM
Opening Keynote

Constantly Evolving to Stay Relevant 

Michael Schneider

Managing Director

Bunnings Group
9:25 AM
Partner Keynote

Future of R.E.T.AI.L – What to Expect in the Next 3 Years 

Abhay Varma

Managing Director & Partner, BCG and Head of Retail in APAC

BCG

Alan Wong

Partner

BCG

Suzanne D’Silva

Partner

BCG
9:55 AM
Strategic Outlook Session

Partnered with Blue Yonder

Building Momentum: Setting a New Tone for Growth in Retail

  • How are current social, cultural and economic environments shaping retail’s growth trajectory?
  • How are retail leaders leveraging innovation to redefine opportunity in the midst of ongoing operational uncertainty?
  • What does it look like to empower your people as core drivers of transformation?

Andrea Morgan-Vandome

Chief Innovation Officer

Blue Yonder

Daniel “Pancho” Gutstein

Chief Executive Officer

Forty Winks

Paul Tinkler

Former Vice President ANZ

lululemon
10:35 AM
Morning Refreshments & Networking
11:05 AM
Diamond Keynote

Personalisation Unfiltered: What’s Actually Working in Retail (and What’s Not)

Xuanyi Zhou

Head of Sales, APAC at Dynamic Yield

Mastercard
11:30 AM
National Keynote

The Digital Advantage: Pepsi Co’s Digital Evolution Towards Retail Excellence 

Kyle Faulconer

Chief Executive Officer ANZ

PepsiCo & Indochina Foods
11:55 AM
Progress Fireside Chat

Unlocking Growth in the Most Complex and Costly Country in the World: The Multinational Perspective From IKEA 

Mirja Viinanen

Chief Executive Officer & Chief Sustainability Officer

IKEA
12:20 PM
Lunch & Networking
1:25 PM
Breakout 1

Chaired by Fran Ereira with speakers from LSKD, Blackwoods, Bared Footwear, Country Road Group, The Reject Shop & WorkJam

Francine Ereira

Non-Executive Director

Baby Bunting | Shippit
Breakout 2

Chaired by John Batistich with speakers from Jaycar ANZ, Quantiful, Adorn Cosmetics, Decjuba, Officeworks & Salsify

John Batistich

Non-Executive Director

Foodco Group, Ksubi, Moose Toys & Sunnyfield Disability Services
1:30 PM
Keynote

Retail Transformation: Building a Values Driven, People-First Culture for Success 

Chantelle Williams

Head of People & Culture

LSKD
Keynote

The Future of Retail: Is It as Bright as We Want It to Be? 

Chris Wilesmith

Former Group Chief Executive Officer & Managing Director

Jaycar ANZ
1:50 PM
Breakout Partner Keynote

From Data Chaos to Clarity: Blackwoods’ MDM Revolution 

Christuraj Irudayasamy

National Manager - Product Information

Blackwoods
Breakout Partner Keynote

AI and the Transformation of Retail Operations

Jamie Cormack

Chief Executive Officer

Quantiful
2:05 PM
Loyalty Session

Exploring the Shifting Dimensions of Loyalty in an Uncertain World

  • What are the core mechanisms driving loyalty across both brick & mortar and e-commerce ecosystems?
  • How are retailers anticipating customer need without compromising digital and data-based trust?
  • How do you navigate the potential for tainted industry perception brought on by a competitor?

Anna Baird

Founder & Director

Bared Footwear

Matthew Horn

General Manager – Customer & Digital

Country Road Group

Andrew Stein

Chief Customer Officer

The Reject Shop
Sustainability Session

Accelerating our Momentum Towards a Sustainable Future

  • How are internal leaders furthering conversations and driving core competencies around sustainability across the board?
  • Are we dealing with retail’s waste problem fast enough? Is a more circular economy within reach?
  • How are retailers strengthening their ESG frameworks in line with evolving regulations?

Briony Kennedy

Chief Executive Officer & Founder

Adorn Cosmetics

Kate Carroll

Head of Sustainability

Decjuba

Fiona Lawrie

Head of Sustainability, Product Safety and Corporate Affairs

Officeworks
2:45 PM
Breakout Partner Keynote

Turning Customer Feedback into Action: Driving Engagement & Delivering Exceptional In-Store Experiences

Andy Nicholas

Vice President of Sales, APAC

WorkJam
Breakout Partner Keynote

Succeeding on the Digital Shelf: How Global Leaders are Winning the Race for Revenue 

Gill Smythe

Managing Director

Salsify
3:00 PM
Afternoon Refereshments & Networking
3:40 PM
Platinum Fireside Chat

Turning Customer Feedback into Action: Driving Engagement & Delivering Exceptional In-Store Experiences 

Tom Gleeson

Chief Executive Officer

Kepler Analytics

David Cripps

Group Head of Retail

Brand Collective
4:00 PM
Innovation Keynote

Just Enough Technology 

Frank De Sa

Chief Information Officer

Premier Retail
4:25 PM
Platinum Fireside Chat

How David Jones is modernising a heritage retailer using the transformative power of Data and AI 

Damien Ballesty

Head of Retail and CPG Go to Market, APJ

Snowflake

Hugh Fahy

Chief Technology Officer

David Jones
4:45 PM
Closing Keynote

Meeting Shopper Demands For eCommerce Convenience, Speed and Value 

Dr Oliver Vogt

Chief Executive Officer Transcend Retail Solutions

Tesco (UK)
5:15 PM
Closing Remarks From The Chair

John Batistich

Non-Executive Director

Foodco Group, Ksubi, Moose Toys & Sunnyfield Disability Services
5:20 PM
Networking Drinks Remarks

Martin Young

National Business Development Manager

ReadyTech
5:30 PM
Networking Drinks Reception
6:30 PM
Close of Day One
Day 2 Thursday, 27 March 2025
7:00 AM
Executive Roundtable Breakfast with Contentful

Invite Only

8:45 AM
Registration, Refreshments & Networking
9:15 AM
Opening Remarks from the Chair

John Batistich

Non-Executive Director

Foodco Group, Ksubi, Moose Toys & Sunnyfield Disability Services
9:20 AM
Global Keynote

Innovation Meets Human Connection: Crafting Authentic Consumer Experiences 

Theresa Austin

Global Consumer Engagement Director

Moët Hennessy (FR)
9:45 AM
Diamond Keynote
10:10 AM
Leadership Session

Unravelling Complexity: Shifting Obstacle into Opportunity with Confidence

  • How has AI matured through retail operations and processes? Where do leaders currently stand with the technology?
  • How are leaders balancing the need for internal change management alongside keeping pace with evolving consumer behaviour?
  • What is the most impactful approach to the challenges that accompany leaning into new opportunities growth?

Rob Rand

Founder & Chief Executive Officer

KNOBBY

Dan Hamilton

Managing Director Australia

Diageo

Gayle Burchell

Chief Commercial & Sustainability Officer

THE ICONIC
10:50 AM
Gold Keynote

Retail Resilience: How Bunnings leveraged Intel Technologies, Team Collaboration, and Positive Culture in Managing Risk

Oceane R Meyer

Senior Account Executive

Intel

Sara Henshall

Head of Technology Services

Bunnings
11:10 AM
Morning Refreshments & Networking
11:45 AM
Gold Fireside Chat

Next Generation Marketing – The Art & Science of Building a World Class Business with Mecca

Kate Box

Director, Global Business Group, Retail ANZ

Meta

Kate Blythe

Chief Marketing Officer

Mecca Brands
12:05 AM
AI Transformation Keynote

AI Transformations in Retail

Christelle Young

Managing Director

T2 Tea
12:25 PM
Future Forward Keynote

Ben Morawetz

General Manager, Enforcement Southern

ACCC
12:45 PM
Table Talks
12:50 PM
Trailblazer Keynote

The Accent Journey: Following the Customer 

Daniel Agostinelli

Group Chief Executive Officer

Accent Group
1:15 PM
Lunch Welcome Remarks

Rob Peterson

Global Head Value Engineering & GTM Strategy

Vimeo
1:25 PM
Lunch & Networking
2:25 PM
National Keynote

Richard Pearson

Director of Retail

Wesfarmers Health Division
2:50 PM
Bronze Keynote

The Science of Matching Store Team Resourcing to Customer Outcomes 

Simon Murphy

Managing Director & Senior Partner

BCG

Elisse Zarimis

Partner

BCG
3:05 PM
Closing Keynote

Vibes, Tribes & Sharing the Chi 

Brooke Rodger

Chief Operating Officer

Yo-Chi
3:30 PM
Closing Remarks from the Chair

John Batistich

Non-Executive Director

Foodco Group, Ksubi, Moose Toys & Sunnyfield Disability Services
3:35 PM
Close of Forum

Event Pricing

SINGLE DELEGATE PASS

STANDARD

$1995 + GST

GROUP: 5 DELEGATE PASSES INCLUDES 2 FREE

STANDARD

$5985 + GST

What’s included in my delegate pass
Access to Full Event Program
Exclusive Networking Opportunities
Executive Insights & Event Content

Delegate registration is strictly for professionals from retailers or consumer brands. Service providers, vendors and consultants within the retail industry are not permitted to register as delegates. If you are a service provider, vendor or consultant, please reach out to lachlanw@connectmedia.com to discuss your involvement.

Registrations will be reviewed for the correct rate, Connect Media reserves the right to refuse entry to anyone not paying the correct rate. Furthermore, we will not be responsible for travel costs if you do not pay the correct rate.

Join Our Invitation List
Subscribe now and be the first to receive updates, special offers, and priority invitations to the Forum.

Our Partners

Boston Consulting Group is a global consulting firm that partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities

Mastercard Services encompasses Mastercard‘s (NYSE: MA) offerings beyond the transaction. It is our mission to drive smarter decisions with better outcomes.

Snowflake makes enterprise AI easy, efficient, and trusted. Thousands of companies around the globe, including hundreds of the world’s largest, use Snowflake’s Data Cloud to share data, build AI and machine learning applications, and power their business. The era of enterprise AI is here.

Kepler is a leading foot traffic technology provider with 20,000+ sensors across 35 countries. Kepler empowers over 400 leading retailers to transform foot traffic into actionable insights, driving smarter decisions and stronger business growth.

Intel is an industry leader, creating world-changing technology that enables global progress and enriches lives. Accelerate and simplify your retail digital transformation with our comprehensive technology portfolio and partner solutions.

Blue Yonder’s AI-driven supply chain platform and multi-enterprise, multi-tier network help businesses navigate modern supply chain complexity and volatility with more resilient, sustainable supply chains to delight customers, scale profitably, and run flawlessly.

Quantiful is the leader in AI-powered demand planning for Australasian retailers. Leveraging the latest models, Quantiful is proven to improve retail planning accuracy by as much as 35%.

WorkJam is the leading digital frontline workplace, streamlining operations and boosting productivity with scalable modules for task management, communication, learning, wage access, and flexible scheduling. One app. Frontline Success.

Stibo Systems is a leading enabler of trustworthy data through AI-powered master data management. Built on a robust and flexible platform, our SaaS solutions empower enterprises around the globe to deliver superior customer and product experiences. Our trusted data foundation enhances operational efficiency, drives growth and transformation, supports sustainability initiatives and bolsters AI success. Headquartered in Aarhus, Denmark, Stibo Systems is a privately held subsidiary of Stibo Software Group, which guarantees the long-term perspective of the business through foundational ownership. More at https://www.stibosystems.com.

A global leader in this space, Salsify empowers thousands of manufacturers, distributors and retailers across the globe to make every product experience matter

Trusted by leading retail and ecommerce brands, Vimeo’s end-to-end platform helps your brand to create and share interactive and dynamic videos that drive conversion, boost sales and engage employees.

ReadyTech delivers next-generation, end-to-end HR, payroll, and compliance solutions for the stand-up economy. Built for businesses that never stop, our technology simplifies workforce management, ensures compliance, and supports teams from hire to retire.

Verkada is a pioneer in cloud-based physical security solutions by enabling over 26,000+ organisations in over 70 countries to protect their people and property in a way that respects individuals’ privacy.

Epsilon provides data, technology and services that enable marketers to harmonize their voice across paid, owned and earned channels. This allows them to better understand consumers, engage with them and learn from each interaction—all at an individual level

LeaseInfo empowers tenants and landlords with retail and fuel leasing data. Negotiate better, optimise locations, and thrive in a changing market. Your data advantage starts here.

At Infios, formerly Körber Supply Chain Software, we unite warehousing, transportation and order management into a seamless, adaptable network. We help you stay ahead from promise to delivery—and every step in between. With us, you can tailor your supply chain execution strategy and choose the right solutions when you need them—turning your supply chain into a competitive advantage to future-proof your business.

Circana transforms complexity into clarity with the most complete view of the consumer, inspiring actions that unlock business growth.

As a global leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For more than 50 years, organisations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

Contentful is the intelligent composable content platform that unlocks all of an organization’s digital content to deliver impactful customer experiences, making content a strategic business asset. The Contentful Platform, Contentful Studio, and the Contentful Ecosystem combine the flexibility of composable content with the intelligence of AI, empowering digital teams to drive business momentum through collaboration, speed, and scale. Contentful powers innovative content experiences across brands, regions, and channels for organizations around the world, including nearly 30% of the Fortune 500. For more information, visit www.contentful.com.

Event Partner bcg.com
Diamond Partner mastercardservices.com
Platinum Partner snowflake.com
Platinum Partner kepleranalytics.com
Gold Partner meta.com/au
Gold Partner intel.com
Silver Partner blueyonder.com
Breakout Partner quantiful.ai
Breakout Partner workjam.com
Breakout Partner stibosystems.com
Breakout Partner salsify.com
Lunch Partner vimeo.com
Lunch Partner manh.com
Networking Drinks Partner readytech.io
Coffee Cart Partner verkada.com
Coffee Cart Partner epsilon.com
Exhibition Partner leaseinfo.digital
Associate Partner circana.com
Roundtable Partner sap.com
Roundtable Partner contentful.com

Become A Partner

The Retail Leaders Forum is Australia’s premier event for professionals from retailers or consumer brands. We focus on actionable insights and real-world solutions by bringing together the leading voices shaping the sector. Every year we refine our event model to unlock greater value for our partners and to ensure that our delegation’s expectations are exceeded. 

Whether you’re looking for brand visibility, lead generation or exclusive event networking opportunities, our sponsorship packages are tailor made and designed to maximise your ROI. 

Please get in touch if you’d like to discuss what these opportunities could look like for you and your brand. 

PARTNERSHIP OPPORTUNITIES

Lachlan Watts
Partnership Executive
Tel: +61 420 973 613
Email: lachlanw@connectmedia.com

GENERAL ENQUIRIES

Tel: +61 2 8004 8590
Email: team@connectmedia.com

Connect with these companies attending

Don’t miss the opportunity to connect with the industry’s most prominent brands at The Retail Leaders Forum. Explore the companies already confirmed and secure your chance to network with the best in the business.

Venue & Accomodation

SOFITEL ON COLLINS

25 Collins St, Melbourne VIC 3000.

Group Accommodation Special Offer at Sofitel Melbourne On Collins

Secure your stay at the Sofitel Melbourne On Collins with our special event rate. Superior Rooms from $379 per night.

Booking dates: 25–27 March 2025.

Frequently Asked Questions

What’s included in my delegate pass?

A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. One delegate ticket is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

 

Is there a group booking discount?

Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact team@connectmedia.com

 

Can I transfer my pass?

A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to team@connectmedia.com

 

How do I receive my delegate pass?

Following the completion of your registration, you will receive an email confirmation. We will contact you via email the day prior to the event with a QR code, to make your arrival as seamless as possible have your QR e-ticket ready and visible on your device.

 

Is media registration available?

No, this is a closed and confidential event. Media registrations are not available.

 

Cancellation Policy:

A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.

 

What is a Service Provider?

A service provider refers to an individual or organisation who supplies products and/or services to the primary audience of the event.

 

Will there be a delegate list available?

No, Connect Media does not provide delegate lists to attendees.

 

Fraudulent activities

We’ve been alerted to instances of companies proposing to purchase and sell lists of attendees for our events. Please be assured, we do not engage in the sale or distribution of event-related data. Such companies have no association with us, and we are actively working to halt these deceptive practices.

Regrettably, this type of scam is not uncommon in the media industry. Any information purported to originate from our events and offered by a third party would be completely fabricated. Should you have doubts about the legitimacy of a potential supplier, we urge you to contact us directly.

For any additional questions please contact us on 02 8004 8590 or team@connectmedia.com.

Delegate Pass:

Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to approved speaker presentations/on demand content. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. One delegate ticket is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

Digital Pass (only applicable for digital events):

A digital pass is valid for the use of 1 user and provides access to live content, inclusive of all keynotes, and sessions. The pass also includes access to approved speaker presentations/on demand content; this will be available to you via email in the week following the event. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. Access must not be shared by multiple user’s or redistributed in any way. Organiser’s reserve the right to deny access to anyone who is found violating the above terms.

Payment & Discounts:

Only one promotional discount code can be applied per registrant. All prices and promotions are valid at the time of purchase only and may not be redeemed after the point of purchase.

Registrations will be reviewed for the correct rate, Connect Media reserves the right to refuse entry to anyone not paying the correct rate. Furthermore, we will not be responsible for travel costs if you do not pay the correct rate.

Organiser’s Rights:

Connect Media and Communications Group Pty Ltd endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communications Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone the event. Where Connect Media is unable to run the event in the next 12 months (from the date of the event), you will be entitled to a full refund. In the unlikely event that it is cancelled or postponed, no compensation will be provided for cancelled/amended travel arrangements.

Connect Media and Communications Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.

In registering for this event, delegates grant permission to Connect Media and Communications Group Pty Ltd to take and to have full and free use of video/photographs containing their image/likeness for promotional use. Should a delegate not agree to the above image release, they must advise team@connectmedia.com.

Cancellation Policy:

A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should you be provided with a credit note at the discretion of the event organisers, this credit is valid for the specified amount of passes, and not the monetary value. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.

Event Delivery:

In case of a change in government restrictions and advice, Connect Media reserves the right to make the decision to deliver the event completely digital, or completely in person. Should you hold a different pass, you are entitled to move your registration to digital/in person, or receive a credit for the following edition of the event.

Privacy Disclosure:

We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email team@connectmedia.com. To view our full privacy policy please visit: https://dashboard.connectmedia.com/privacy-policy/.

Enquiry Form

Subscribe







Event of Interest - Please select: