What’s included in my delegate pass?
A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.
27-28 April 2021
ICC Sydney
ICC Sydney
Returning in April, the Retail Leaders Forum arrives at a critical juncture for the nation’s Retail community.
The industry has responded emphatically to the unprecedented challenges arising from the COVID-19 pandemic. Now, as consumer confidence builds and our operating environment begins to correct, Retail executives are accountable for securing opportunities emerging from the upturn economy.
The Forum secures national and global speakers of immense authority to arm attendees to succeed in this undertaking.
Stuart Rose has worked in retail since 1971 when he joined Marks & Spencer as a management trainee.
After holding a number of senior positions he then moved to the Burton Group in 1989 becoming Chief Executive of the Multiples Division in 1997. He was subsequently CEO of Argos plc and Booker plc, returning to M&S as CEO in 2004. He became Chairman and CEO in 2006 before leaving the group in 2010.
He is currently Chairman of Ocado plc, Zenith Automotive, and MAF Retail in Dubai.
He was Chairman of the British Fashion Council from 2004 – 2008 and Business in the Community from 2008 – 2010.
He was knighted for services to the retail industry and corporate social
responsibility in 2008 and created a life peer in 2014.
Katie Hunt is the Co-Founder and Chief Revenue Officer of SHOWFIELDS, The Most Interesting Store in The World. She began her career as the third employee of Warby Parker, served as Chief Brand Officer for Hinge, where she led the charge for their relaunch and rebrand, and has worked extensively with startups in branding, product development, marketing, operations and fundraising. Additionally, Katie is the Co-Founder of The Fund, which is a VC fund made up of a community of founders and operators that invests and mentors early stage companies in NYC, LA and London.
Michael Schneider was appointed Managing Director Bunnings Australia and New Zealand in March 2016.
Prior to this Michael led Store Operations teams across Australia and New Zealand after joining Bunnings in 2005. Before joining Bunnings, Michael held a range of senior operational, commercial and human resources roles across regional and national markets, both in retail and financial services businesses.
Michael is committed to developing diverse teams that challenge the status quo and embrace innovation to drive high performance which is critical in today’s competitive retail environment. As a leader, he is known for his collaborative, genuine and honest style and for having a real passion and energy for the Bunnings business.
This has fostered Bunnings’ supportive culture which empowers team members to take responsibility and have ownership in how the business delivers its customers’ a unique and compelling proposition.
Michael believes that team members’ ability to connect with customers and the local community is key to the business’ success and that this requires an ongoing investment in building the best team as well as creating a culture that builds trust, inspires action, develops people and drives performance.
He is a strong advocate for emerging talent and believes in giving young leaders every opportunity to realise their full potential and develop their careers across a range of disciplines within the business.
Michael holds a Bachelor of Arts degree from the University of NSW and has completed the Advanced Management Program at INSEAD, and the Advanced Strategic Management Program at IMD.
Elle Roseby is the Managing Director of Country Road. Named the most influential retailer in Ragtrader’s Power 30, she is regarded as an authority in strategic brand development and retail management.
Elle has forged a remarkable career through fostering positive, results-driven cultures with a focus on innovation and collaboration. Over 30 years, she has risen through the ranks of some of Australia’s most respected retailers, including Myer, Sportsgirl and Supré, her tenures at the latter two cementing her reputation as someone who can orchestrate a rapid brand turnaround.
Known for her ability to redefine and reposition retail brands, Elle is regularly called upon to share her expertise and insight with audiences across Australia including Inside Retail events, WGSN, Melbourne Fashion Week, women’s leadership panels and private mentoring sessions.
At Country Road, Elle has been influential in repositioning the brand as a leader in sustainable design, both in fashion and retail environments. Her guidance in this area has led to brand partnerships with Oritain and Landcare in recent months, as well as the launch of Our World, a dedicated platform for Country Road to share its sustainability journey with the wider community. Under Elle’s leadership, the brand’s Chadstone flagship became the first fashion retailer in Australia to achieve a 5 Star Green Star Design Review rating with the Green Building Council of Australia.
The mother of two is passionate about community enterprises and has spearheaded initiatives through The Butterfly Foundation and collaborated with charities like Redkite, Headspace, Dignity Dreams and the Graeme Dingle Foundation. An advocate for local talent, Elle has been involved in the RMIT TRI Project and remains a committee member of the RMIT School of Fashion Industry Advisory Group. Her support for community-based projects has led to an ongoing partnership between Country Road and the Darwin Aboriginal Art Fair Foundation.
Alongside these projects, Elle is busy reinvigorating the lifestyle brand famous for its quality, design and effortless style. She has embedded a fresh leadership team and delivered a clear brand vision, which aims to inspire modern Australian living every day.
At the age of 16, Daniel Agostinelli launched his career working in a music store.
From there he progressed by buying his own music store in Sydney with his business partner Brett Blundy and together they established Sanity Music, creating their first store in Daniel’s mother’s rumpus room.
In 1997 after Sanity Music was publicly listed on the stock exchange, Daniel sold his business. Then at the age of 29 he travelled to London in the hopes of finding something new. It was there that he noticed how popular ‘trainers’ were and believed that he could bring this trend back to Australia where it would thrive. He then went back to Australia and bought a business of five stores known as “Ghetto Shoes” which he then rebranded and expanded the business from only five stores to a phenomenal forty-two stores in only two years which he went on to sell.
In 2006, a wholesale supplier to Ghetto Shoes called Accent Group yearned to be apart of the retail industry and were able to obtain Daniel to be an equity partner. The Accent Group went ahead and bought eight retail stores known as Platypus to commence their business and not long after, Accent then rebranded and the business only grew. In May 2015 the business merged with RCG Group and later in March 2016, Hype DC was also purchased.
Today, Daniel is the Group CEO of Accent Group that proudly has over 500 stores.
The business has 13 retail divisions, 1wholesale divisions and 506 stores under 13 banners.
It is a publicly listed company (AX1) with sales advancing to $1 billion and a market cap of $1 billion.
Steve began his retail career at Myer/Grace Bros on the Management Development Program, where he held various roles from Stores Management to Buying during his twelve years with the company.
He then joined Nike Australia where he took on the role of Retail Director. Shortly after, Steve was offered the opportunity to move to NIKE’s world headquarters in the U.S. to head up the retail division for North America, including the iconic NIKETOWN flagship stores.
After seven years with Nike, Steve moved to eyewear giant Luxottica in Sydney to head up the Sunglass Hut brand and led the entry of the Brand into Asia.
Steve then moved to Melbourne three years later to take on the role of CEO for denim specialist Jeanswest, which was positioned as a key player in the Jeanswear market. He held that position for four years.
For the past ten years Steve has held the role of Co-founder and CEO of Retail Prodigy Group, which holds the master retail franchise for NIKE Stores across Australia and New Zealand together with the distribution rights for U.S. Brand TOMS.
Steve more recently was elected as a council member for the Australian Retailers Association and is looking forward to contributing to the growth of the Retail Industry.
Reuben was appointed CEO of the Outdoor division of the Kathmandu Group (global responsibility for Kathmandu and Oboz brands) in October 2019 following the Groups acquisition of Rip Curl.
Prior to this Reuben had been the Group COO and Group CFO after joining Kathmandu in 2010 as Group Financial Controller. Before joining Kathmandu, Reuben held a range of senior financial management roles including Taylormade Adidas Golf, Meridian Energy and KPMG.
Reuben has a Bachelor of Commerce, a Bachelor of Arts from the University of Canterbury and has completed the Advanced Management Programme at INSEAD.
Anna is the COO for Australia & NZ’s leading online fashion and sports retailer, THE ICONIC. She joined in 2014 as CFO, a role she held for three years. Anna started her career journey over 24 years ago and has since paved a successful career. From ‘Big 4’ to high-growth corporate environments across Australia, NZ and APAC, Anna has focused on building best practice finance and operational functions by establishing, leading and developing high performing teams. Anna has sat on Executive teams for over 16 years managing broad remits including Supply Chain, Customer Service, Finance, People & Culture, Legal, Risk and Compliance, IT and Office Management functions.
Anna was the finalist for the Thomson Reuters Accounting Excellence Awards for both CFO of the Year and Finance Team of the Year in 2015. She contributes to the industry as brand ambassador for causes for which she is passionate including the CA (Chartered Accountants) Program and Dress for Success. She is a mentor as part of the CA ANZ Mentor Exchange Program, and the NORA Talent Network.
Pamela is a senior executive with over 20 years’ experience in retail across Ireland and Australia, primarily working across retail pharmacy operations, merchandise, and marcomms. As the CMO at Blooms The Chemist, she leads brand strategy, corporate social responsibility, events, and all aspects of marketing and communications. Pamela is known for her work ethic and her ability to stay true to a greater vision. She thrives when collaborating and implementing change.
Pamela has travelled extensively studying best in class retail and views travel as a wonderful learning opportunity to discover different markets, retail trends, businesses, and cultures. She mentors in her spare time, is an avid supporter of female empowerment, and is passionate about responsible business. Pamela is backed by an EMBA and is a Graduate of the Australian Institute of Company Directors.
Outside of work, Pamela loves to travel. When she’s not globe-trotting, she can be found enjoying quality time with her family and friends.
Adrian Pidgeon is an experienced logistics and operations manager who has been with IKEA for a little over 22 years. He started his career in the UK in a retail store back in 1998. He has contributed in countries in the UK, namely England and Wales in different roles, and he has spent the rest of his career in Australia for the last 15 years. Adrian has had held many senior roles over the past years leading the fulfilment agenda for the country. His most recent assignment sees him leading the fulfilment operation for all units in Australia. This includes both the retail stores and various distribution centres across the country. Adrian’s experience across the business has seen him lead at a senior level for many years from both a commercial and fulfilment standpoint supporting ongoing business and people growth. Adrian has a real passion for people and continues to lead many ongoing initiatives in the business around people growth. He continues to mentor and coach many leaders across the organization to support their aspirations. He believes in freedom with responsibility, allowing those around him to take decisions and push the business forward without fear of making mistakes. His leadership is known to be open, transparent and straightforward, with a willingness to innovate and learn. His ongoing ability to challenge and drive solid KPI performance has led to sustained business results year on year. Adrian holds a Bachelor of Arts degree in Archaeology and Geography from the UK.
Aaron is currently the AI & Advanced Analytics Manager at Country Road Group and David Jones. He loves to uncover what it is that makes customers tick, and strives to use his data science expertise to provide the best possible customer experience to them. Having started his career life as a Games Designer with very strong mathematical prowess in the Gaming Industry, he quickly came up with a range of creative ideas based on a range of statistical models. This has led to a variety of AI use-cases, from facial recognition time-carding to fraud detection to omni-channel personalization, now implemented throughout a number of different retailers.
Frances is the VP of Operations and Enablement for Consumer Optus Pty Ltd. She is responsible for the overall, distribution, design, operational support, compliance, communications and importantly the development and capability of the Sales Channels.
Frances has been with Optus for 8 years and has spent over 20 years in the telecommunications industry, holding roles across all sales channels, sales management, transformation and customer experience, as well as holding Board positions on industry forums. Prior to Optus, she worked with Vodafone for 15 years with several Senior Management Roles.
She is passionate about the customer experience and how we redefine our engagement via new innovation that excites and inspires and the ongoing development for employees and their personal growth.
James Bartle is the founding CEO of Outland Denim, the denim brand making jeans differently and setting a new standard in fashion manufacturing. Driven by the desire to curb the trafficking of young girls into the $99 billion illicit commercial sex industry, Bartle created Outland to generate training and employment opportunities for women vulnerable to exploitation and abuse. Over six years Bartle developed a unique business model that would enable each of his seamstresses to gain a covetable sJames Bartle is the founding CEO of Outland Denim, the denim brand making jeans differently and setting a new standard in fashion manufacturing. Driven by the desire to curb the trafficking of young girls into the $99 billion illicit commercial sex industry, Bartle created Outland to generate training and employment opportunities for women vulnerable to exploitation and abuse. Over six years Bartle developed a unique business model that would enable each of his seamstresses to gain a covetable skill set in tailoring while earning a living wage, receiving ongoing support and life-enhancing education, and crafting artisan quality jeans to compete in the global premium marketplace. In 2016, he took Outland to scale, securing international investment and distribution to further the company's mission to employ more young women while concurrently investing heavily in supply chain and environmental stewardship. With a background in manufacturing and start-up ventures, Bartle has taken a hands-on approach to developing Outland's signature jean styles, eschewing automation in favour of craftsmanship.
Timothy De Coster is currently the Group Supply Chain Design & Planning Manager for Asahi. To inform his strategies, Timothy conducts capacity and capability assessments for Asahi's vast supply chain network, taking into consideration the different economic, political and social challenges each jurisdiction brings. Timothy has 5 years’ experience in manufacturing, logistics and supply chain management in operational, tactical and strategic roles. In these roles, Timothy has been recognised for his skills in future proofing and leading continuous improvement projects for multi-echelon supply chains. Having started his career in Belgium in Europe’s largest brewery, Timothy has taken on roles in Prague and Amsterdam before joining Carlton United Breweries in Melbourne in 2017. Timothy has a Master’s Degree in Business Engineering from the University of Ghent (High Distinction) and has obtained his Green Belt in Lean Six Sigma Methodology. Outside of the office, Timothy can be found rock climbing or training for obstacle races.
Lee is currently leading the development of the IGA Online Shop for Metcash, a role that comes with great complexity with over 1400 independently owned and managed stores across Australia, each with their own local ranges and offering. But, with great complexity comes great opportunity and Lee loves working with independent retailers who give back to their communities and in many cases stand out from the crowd in a way chains never do. With a CV spanning marketing, loyalty, store-operations, customer service and digital transformation across Retail, Telco and Insurance on three continents Lee’s core focus always comes back to creating customer experiences that deliver on business goals.
Fresh Terrain: Surveying the New World of Retail
While the national economy continues to endure seismic shocks resonating from the COVID-19 pandemic, the ongoing response from the nation’s Retail community has been remarkably energetic. Retailers have reacted swiftly to paradigmatic shifts in consumer behaviour; physical environments have adapted, digital ecosystems have flourished, supply networks have been revised, and loyal customers have been rewarded. This Session serves as a contextual platform for the Forum; we will break down the changing macro-economic and socio-political environments we inhabit to frame the progress that has been made against the challenges and opportunities facing responsive Retailers in the world today.
Connection and Consideration: The Mantle of Modern Leaders
Devastating bushfires, a relentless pandemic, a global reckoning on race, and the continuing, systematic erosion of facts on the world stage – the calendar year to date has not shied from issuing historic challenges to our shared social fabric. And while much has and will continue to be said of the unprecedented challenges facing businesses on a structural level, close attention must be paid to the personal toll of crisis and our shifting responsibilities as leaders in this chaotic environment. This Session will explore the strategies and structures that Retail leaders have adopted to connect and protect their people, reigniting purpose and inspiring allegiance in the age of compassion fatigue.
Bridging Artificial Boundaries: The New Identity of Retail
For years, the continued relevance of brick-and-mortar was under question – but no longer. As foot traffic suffers, it is becoming abundantly clear that the store is a vital space of experience and experimentation, of identity and differentiation. The new challenge for retailers is giving expression to digital interfaces, of fostering loyalty and aligning with consumers without the human touch. Our conversation will challenge attendees to reconsider the limitations of digital channels, to think more deeply on how commerce and UX can be leveraged to inspire and ignite the imagination of online customers.
New Product Pathways: Remobilising the Retail Sector
Flexibility had been gathering momentum as a critical factor in supply chain design well before the advent of COVID-19. Unfortunately, it has taken a global pandemic for this argument to mature. Retailers around the world are confronting their supply chain dependencies now that the vulnerability of existing models has been unceremoniously exposed. It is now clear that individual component costs are a shadow of end-to-end value optimisation. Our conversation will delve into this shift in perspective, as we advance the argument for resilience, efficiency and flexibility to become the new foundations of supply chain design.
Measured Acceleration: Unlocking Growth in the New Retail
The time has come to consider what lies beyond preparedness. As our operating environment corrects, Retailers will have a fleeting opportunity to harness the upswing in the consumer economy before rivals capitalise on the restored confidence of consumers. This Stream unites financial leaders that are leading through the crisis for the insider’s insight on accelerating from crisis management to secure growth ambitions.
The Physical Edge: Reclaiming the Store Front
Retailers and consumers have been tirelessly co-creating an experiential landscape that stretches from the physical world to the digital realm. But this exercise has assumed new meaning in the current climate. With foot traffic slowing to a halt while consumers steer towards digital channels, there is new pressure to radically accelerate in-store omnichannel integration and adapt physical environments to online drivers. Our conversation will begin with imperatives for the recovery of the physical shopfront, before diving deeper into the recalibration of brick-and-mortar operating models and the revolution of the role of the store.
Retail Refocussed: Realigning Your Consumer Compass
In climates defined by uncertainty, dynamic consumer insight informs an organisation’s capability to deliver across the entire value chain. Information is the foundation for action, and the ability to make early, informed decisions based on actionable consumer intelligence will be a competitive differentiator as our operating environment corrects. Our conversation will unearth the insider’s insight on consumer behaviour, unpacking the systems and structures that empower Retailers to look through the fog of crisis towards a new vision for their businesses.
Digitisation Destinations: Navigating Change at Pace
Many brands demonstrated enviable reflexes by adapting to the rapid state of digitally-driven Retail. Now, as our operating environment corrects and businesses begin to stabilise, stakeholder attention is returning from crisis management to strategic planning and growth ambition. This Session will interrogate how Retailers, acting on a bedrock of consumer intelligence, are consolidating end-to-end value chain digitisation, staring through the fog of crisis to secure lasting value.
Aligning Sustainability and Business Objectives
Climate’s primacy as a mainstream political and socio-economic issue is challenging businesses to reconceive established operating models. Parallels between the pandemic and extreme climate events have become too stark to ignore as revised risk aversion principles scale the corporate agenda. Our conversation will explore how Retailers are approaching the disruption riffling through the sector as an opportunity to align sustainability and business objectives at the core of the organisation. We will hear how – in a global business environment that values resilience – sustainability and climate management are fast-becoming essential corporate capabilities.
Future Frameworks: A Blueprint for Technological Advancement
From momentous strides in machine learning to consequential developments in cloud architecture and augmented reality, the technologies that underpin Retail are evolving to change the sector in unexpected and even surreal ways. While not every company has the resources to innovate and extend the frontiers of retail experience, every executive has a responsibility to position their company for the early adoption of game-changing technologies. This Stream looks at the underlying architecture Retail firms can put in place that will serve as a platform for technological competitiveness in the years that follow.
The Consumer Shadow: Brands that Move with Customers
The boundaries between brands and consumers are collapsing. It is no longer enough for brands to have curated independent digital ecosystems, to expect consumers to find them. The customer journey from discovery to conversion has been condensed into sharp, one-click moments of instinct and influence on digital channels, and brands must be tactically present in these instances. Our conversation will extend beyond the bare skeleton of effective e-commerce models to confront the complexity of sustaining growth and remaining ahead of the competition in highly saturated online spaces. We will consider how businesses can embed responsive, dynamic methodologies into their e-commerce engine to ensure they never run out of fuel.
The Art of Motion: Recalibrating Product Pathways
Reliable and rapid fulfilment is crucial for elevating consumer experiences in the Retail domain. From prescriptive analytics to warehouse automation, distribution pathways are becoming incredibly responsive to true demand. This Stream unpacks the technologies and processes that are bringing products closer to consumers, and consumers closer to brands. We will track the customer’s journey through digital corridors and physical aisles to better understand how Retailers are moving products from suppliers to shelves and from carts to checkouts.
Transforming Payments: Lifting the Veil on Commerce as a Creative Differentiator
When we speak of friction in e-commerce, we are speaking of affording the customer cause for hesitation, of opening an exit on the path to purchase. Historically, payments have fallen into this faction of friction, and so every effort has been made to integrate – to clear this hurdle with a single click of conviction. But what if we inverted our thinking, and framed payments not as an obstacle, but as an opportunity to deliver novel and personalised consumer experiences, both in-store and online? Our conversation will challenge the audience to reconceive of payments, not as the enemy, but as an ally in a retail arena increasingly defined by flexibility, security, personality, and identity.
The New Retail Armory: Empowering Your People
The Retail industry has experienced physical dislocation on an unprecedented scale. As businesses accelerate into a new operating environment, it is essential that employees are brought along for the ride. Our conversation will explore the bridge between employee wellbeing and experience, and performance and profitability. Together, we will consider how Retailers are curating authentic, value-driven cultures; advancing wellbeing and experiential practices; and repaving communication highways on the path to more resilient and rewarding businesses.
Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.
Marketplacer is an Australian-based SaaS business which provides market-leading online marketplace platforms to clients wanting to build scalable and innovative online solutions. Since launching Marketplacer in 2016, we have connected 11,000 businesses with platforms generating a combined annual audience of 50-million+ users.
At Australia Post we proudly provide trusted ways for people, businesses and communities to connect with each other and the world. As our world changes, so too does our business. While we deliver over three billion articles a year, the mix is shifting dramatically to parcels as the community embraces eCommerce and new forms of digital communication.
Today, Australia Post facilitates 82 per cent of the nation’s eCommerce, while new financial and identity services are changing the role of our post offices.
Kepler is the world’s 1st Intelligent Sales Improvement and Conversion Optimisation system for retailers managing brick-and-mortar stores.
Kepler provides a real time view of retail sales drivers using our unique traffic monitoring technology integrated with sales, rosters and other store operational data.
Retailers in ten countries managing 1,600+ stores using Kepler have achieved improved sales growth, reduced wages and lower occupancy cost across their store network within 12 months.
Infor Retail’s next-generation enterprise software helps retailers and fashion brands deliver better shopping experiences and run more efficient, data-driven businesses. Leveraging the power of science, user-centred design, machine learning and AI, we’re ushering our customers and today’s consumers into the future of retail. More than 2,500 customers worldwide are already seeing results.
Established in 1988, Rest is amongst the largest funds by membership, with around 1.7 million members and around $60 billion in funds under management (as at December 2019).
Tryzens is an international digital commerce consultancy that takes a holistic approach to growing your business, no matter how or where your customers choose to buy.
GOC Retail delivers unified retail solutions which seamlessly merge the digital and physical worlds. As Gold channel partner of Cegid, the world’s largest provider of retail solutions in the specialty sector, we are the leading provider of shopping and clienteling solutions for specialty retailers in Australia.
Our experience and knowledge gained internationally through working with luxury brands like RM Williams, Gant and Sheike, prepares retailers for what comes next, whether a rapidly changing market or international expansion.
Sonder are the global authority on owned media.
They provide independent valuations on undervalued media assets and have a SaaS tool to improve media operations performance. They have unlocked over $4B in media value for retailers like Coles, Myer, KFC, Stockland and Telstra.
Axis enables a smarter and safer world by creating network solutions that provide insights for improving security and new ways of doing business. As the industry leader in network video, Axis offers products and services for video surveillance and analytics, access control, intercom and audio systems.
Axis has more than 3,800 dedicated employees in over 50 countries and collaborates with partners worldwide to deliver customer solutions. Axis was founded in 1984 and has its headquarters in Lund, Sweden.
Celebrating its 10th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.
The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business.
Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community.
Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience.
As a marketing platform to demonstrate expertise, credibility and grow your business with the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.
This event was sold out in 2020
ICC SYDNEY
14 Darling Drive, Sydney
New South Wales 2000, Australia
If you are a Vendor or Service Provider to retail professionals, please email [email protected] to register.
COVID 19 ADDITIONAL INFORMATION
Secure your place with confidence.
We are continuously following the advice of the Australian Department of Health and the ICC Sydney. The health and safety of our delegates, partners and staff remains our number one priority.
Health and Safety Measures in place include:
For any other questions, please contact [email protected]
We look forward to delivering this event for you.
Frequently Asked Questions (FAQ)
What’s included in my delegate pass?
A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.
Is there a group booking discount?
Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact [email protected]
Can I transfer my pass?
A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to [email protected]
How do I receive my delegate pass?
Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.
Is media registration available?
No, this is a closed and confidential event. Media registrations are not available.
Cancellation Policy:
A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.
What is a Service Provider?
A service provider refers to an individual or organisation who supplies products and/or services to the primary audience of retail industry.
Service providers may only have one representative at the event. A delegate pass is entry for one person only, passes cannot be shared. All service providers who apply for a pass will be reviewed internally before a registration is completed.
Will there be a delegate list available?
No, Connect Media does not provide delegate lists to attendees
Delegate Pass:
Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to approved speaker presentations/on demand content. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. One delegate ticket is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.
Payment & Discounts:
Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card. All prices and promotions are valid at the time of purchase only and may not be redeemed after the point of purchase.
Organiser’s Rights:
Connect Media and Communications Group Pty Ltd endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communications Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone the event. Where Connect Media is unable to run the event in the next 12 months (from the date of the event), you will be entitled to a full refund. In the unlikely event that it is cancelled or postponed, no compensation will be provided for cancelled/amended travel arrangements.
Connect Media and Communications Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.
In registering for this event, delegates grant permission to Connect Media and Communications Group Pty Ltd to take and to have full and free use of video/photographs containing their image/likeness for promotional use. Should a delegate not agree to the above image release, they must advise [email protected].
Cancellation Policy:
A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should you be provided with a credit note at the discretion of the event organisers, this credit is valid for the specified amount of passes, and not the monetary value. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.
Event Delivery:
In case of a change in government restrictions and advice, Connect Media reserves the right to make the decision to deliver the event completely digital, or completely in person. Should you hold a different pass, you are entitled to move your registration to digital/in person, or receive a credit for the following edition of the event.
Privacy Disclosure:
We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email [email protected]. To view our full privacy policy please visit: https://connectmedia.com/privacy-policy/.