What’s included in my delegate pass?
A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.
15-16 MARCH 2023
CROWN MELBOURNE
CROWN MELBOURNE
Returning in March 2023, the Retail Leaders Forum arrives at a critical juncture for the nation’s Retail community.
For years, the Retail industry has been focused on resilience. Now, with transformed, innovation-ready businesses and rejuvenated consumer confidence driving the market, Retail executives have a rare opportunity of an upturn economy to embrace growth and scale rapidly in the years ahead.
The Forum secures national and global speakers of immense authority to drive powerful, case-based discussion and insight. Together, we will interrogate the challenges and opportunities underpinning the industry, arming attendees with the tools to lead as a forward-thinking business.
David Boynton is Chief Executive of iconic British brand The Body Shop, where he has responsibility for shaping and delivering the company’s triple bottom line growth plans across more than 80 markets around the world. He took the role in December 2017 following the acquisition of the company by Brazil’s best known beauty brand and sustainability leader, Natura Cosmetics. Over the last four years he has been leading the transformation of The Body Shop as it rediscovers its purpose and reconnects with the legacy of its founder, Anita Roddick.
He previously held executive positions at a number of international companies including L’Occitane en Provence; where he was part of the leadership team that drove the brand’s global growth; Charles Tyrwhitt, the premium British menswear brand, and Watson’s The Chemist; Asia’s leading drug store company and part of the Hutchison Whampoa group. He began his career in grocery, holding senior positions at Safeway PLC in the UK and has lived and worked in the USA, Taiwan and Hong Kong.
David’s signature is the building of creative, purpose-led international organisations focussed on impact across the triple bottom line. His specific expertise is in leadership, culture building and all aspects of brand marketing and operating retail businesses.
David is married with 4 children and spends his time between London and the Suffolk coast in East England.
Jenny joined Oroton as Chief Executive Officer in October 2021. She brings extensive global experience working with high profile consumer retail brands, following 16 years at McKinsey & Co.
In her role as partner at McKinsey & Co, Jenny led the firm’s consumer and retail work across Australia and New Zealand, working with CEOs and industry leaders to grow their business through customer-centricity, agile working and reshaping culture.
She is passionate about driving retail transformation, understanding emerging trends in consumer behaviour in today’s disruptive world, and the clever use of data and technology to accelerate business growth.
As Chief Executive Officer of Oroton, Jenny is responsible for leading a team of 350 employees across Australia to drive the iconic fashion brand’s next chapter of growth.
Her areas of expertise span developing multi-channel go-to-market strategies, digital strategies, sales-force effectiveness programs, frontline capability-building programs and culture-shaping initiatives.
Jenny holds a Bachelor of Arts from Northwestern University, Illinois and a Master of Business Administration from the Fuqua School of Business at Duke University, North Carolina.
Karen is a senior retail and consumer executive who has worked in some of Australia’s most iconic retail brands: Woolworths, BIG W, Caltex (now Ampol) and Rebel Sport. Karen has been a CFO, COO, GM of Strategy, Transformation and Replenishment and is now the Group CEO of Australia’s largest born and bred quick service restaurant group, Craveable Brands, who operate 570 Red Rooster, Oporto and Chicken Treat restaurants. Karen is a CEW and ARA member, and is passionate about retail, people and diversity.
David started at Officeworks in September 2013 as General Manager Customer Experience & eCommerce, before becoming General Manager Strategy & Innovation in June 2020. In July 2021 he was seconded to Wesfarmers to play a critical role in creating a significant digital & data business unit. In March 2022, David returned to Officeworks as General Manager Geeks2U.
David has almost 30 years’ experience delivering customer-focused solutions across a variety of industries including Retail, Automotive, Tourism, Real estate, FMCG, and Wagering. After cutting his teeth at McKinsey & Company, David worked agency side running Tribal DDB, NetX, and IE as well as holding various senior management roles both locally and overseas.
Fiona Walmsley joined Woolworths Group in April 2016 as the Head of Sustainability Governance before becoming General Manager of Climate & Environment in 2020. Fiona oversees the Group’s response to climate change and environmental issues such as sustainable sourcing and regenerative agriculture. Holding both undergraduate and postgraduate qualifications in engineering, Fiona has more than twenty years’ experience as a sustainability professional. She has spent much of her career in professional-services roles, including as a Director in the Deloitte Sustainability and Climate Change practice in Sydney.
Emily Paladino is the Head of Customer Insights at Country Road Group. She is responsible for feeding into the business, brand and customer strategy across the five brands (Country Road, Trenery, Witchery, Politix and Mimco) and manages the team delivering insights and analytics for the group, ensuring all insights shared are business relevant and outcomes focused.
Emily’s experience oscillates between insights, strategy & planning and creative development & execution, so is as adept at exploring long-term strategy as she is providing short-term tactics. Emily excels in the development of strong stakeholder relationships to drive business transformation.
Untapped Potential: Navigating the New Retail Landscape
Asserting Influence: Driving Authentic Differentiation
Inspiring a Culture of Resilience in Retail
Enriching Your Retail Ecosystem
Visibility and Value in Your Retail Network
Sustainability in Retail: Harnessing Corporate Capabilities
Mapping the Blueprint for Growth
Tomorrow, Today: Embracing the Challenges of Digital Change
Recapturing the Spirit of Retail
Embracing the Collision of Finance and Technology
Delivering Experiences that Capture and Hold Customers
Personalised retail experiences win
Retail isn’t just about buying. It’s about building emotional connections. That’s why successful retailers create personalised experiences that stand out — experiences that are in sync with the customer at every moment on any channel. And they do it with data, content and AI — all focused on the customer.
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Shopify is a leading provider of essential internet infrastructure for commerce, offering trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Proudly founded in Ottawa, Shopify powers over 1 million businesses in more than 175 countries and is trusted by brands such as JB Hifi, Culture Kings, Jenny Craig, Rollie Nation and many more. For more information, visit shopify.com.au
Marketplacer is an Australian-based SaaS business which provides market-leading online marketplace platforms to clients wanting to build scalable and innovative online solutions. Since launching Marketplacer in 2016, we have connected 11,000 businesses with platforms generating a combined annual audience of 50-million+ users.
RELEX Solutions is a leading provider of cutting-edge retail optimization software that’s built for the age of Living Retail, where change is the only constant. We help retailers adapt to every future, faster.
Our cloud-native Living Retail Platform delivers AI across all retail functions and at retail scale, eradicating siloes, rigidities and inefficiencies along the way. We offer a fast lane to value that builds from a foundation of radically improved demand forecasting and supply chain optimization. Our customers leverage this enhanced supply chain visibility into exponential benefits — optimizing their space, allocation, workforce, promotion, and markdown strategies, all within our unified platform.
Today, RELEX is a hyper-growth company with 350+ customers who love us — ask any of them for a frank and independent assessment of our team and solutions. RELEX is trusted by leading brands including Coles, Baby Bunting, Sephora, Delivery Hero, and Bed Bath & Beyond, and has offices across North America, Europe, and the Asia Pacific region.
Google’s mission is to organise the world’s information and make it universally accessible and useful. For businesses, digital innovation continues to propel the marketing industry forward at a mind-blowing pace. And marketers rely on data, analysis, and insights to stay informed and inspired. Think with Google is Google’s way to share all of this and more with you.
Our mission is to accelerate client success and growth across all channels, leveraging our expertise, insights and digital-first principles, to deliver compelling experiences that delight and engage your customers.
With offices in offices in London, Melbourne, Sydney, Sofia and Trivandrum, we have partnered with some of the world’s most successful retailers and brand owners including Cotton On Group, Treasury Wine Estates, Showpo, R.M.Williams, and Liberty London to provide beginning to end services that help to grow their businesses and provide the best customer experiences.
Infor is a global leader in business cloud software specialised by industry. We understand that one size fits all software doesn’t meet your business requirements. That’s why we focus on building software for key verticals that have specialised needs. Our CloudSuite™ enterprise software solutions are industry specialised to help overcome business challenges that are unique to your industry. Having invested heavily in specific industries to power our clients’ success, we are known for our best-in-class solutions across Retail, Manufacturing, Distribution, Supply Chain and Public Sector. We provide mission-critical enterprise end-to-end applications to over 67,000 customers in more than 175 countries. Infor software is designed to deliver more value and less risk, with more sustainable operational advantages.
We empower our 17,000 employees to leverage their deep industry expertise and use data-driven insights, AI & ML to create, learn and adapt quickly to solve emerging business and industry challenges. Infor is committed to providing our customers with modern tools to transform their business and accelerate their own path to innovation. To learn more, please visit
At Microsoft we help you connect your customers, your people, and your data to accelerate your digital transformation journey.
Mirakl offers the industry’s first and most advanced enterprise marketplace SaaS platform. With Mirakl, organisations across B2B and B2C industries can launch marketplaces faster, grow bigger, and operate with confidence as they exceed rising customer expectations. Marketplace platforms offer an unparalleled competitive advantage in eCommerce, which is why the world’s most trusted brands choose Mirakl for its comprehensive solution combining leading-edge technology, expertise and the exclusive “Mirakl Connect” ecosystem which unlocks the power of the platform business model.
Shippit is a cloud-based multi-carrier shipping software for retailers that takes the guesswork out of shipping decisions and turns deliveries into your competitive advantage. Shippit’s powerful shipping engine saves retailers time, money and provides better experiences for delivery recipients. By simplifying shipping, Shippit enables retailers to own their entire customer journey, from purchase through to delivery. From humble beginnings in Sydney, Shippit now powers deliveries for over 3500 retailers across APAC, including some of Australia’s biggest eCommerce players such as Target, Cotton On, Big W, Sephora and Temple & Webster.
GOC Retail delivers end-to-end technology solutions to retailers.
We help retailers transform through our deep understanding of the entire technology ecosystem, expertise in seamless integration and our offering of modern end-to-end retail technology.
Schneider’s purpose is to empower all to make the most of our energy and resources, bridging progress and sustainability for all. We call this Life Is On.
Our mission is to be your digital partner for Sustainability and Efficiency.
We drive digital transformation by integrating world-leading process and energy technologies, end-point to cloud connecting products, controls, software and services, across the entire lifecycle, enabling integrated company management, for homes, buildings, data centers, infrastructure and industries.
We are the most local of global companies. We are advocates of open standards and partnership ecosystems that are passionate about our shared Meaningful Purpose, Inclusive and Empowered values.
Enablo helps organisations deliver the ultimate employee experience using digital workplace technology. As an Elite Workplace from Meta Partner, we help customers of all shapes and sizes implement and deploy Workplace, offering personalised solutions for every business.
Today, more than ever, Australia Post is at the heart of Australian communities, connecting them to each other and the world. During a time that has been the most challenging in Australia Post’s more than 200-year history, as Australia’s leading logistics and integrated services business, our objective has nevertheless remained the same: to support our customers to grow and communities to thrive, to create products that people value and trust, and to always deliver great service and value to our customers and the community.
As a Government Business Enterprise (GBE) that operates under the Australian Postal Corporation Act 1989 (APC Act), Australia Post is a completely self-funded business with both commercial and community service obligations.
Worldpay from FIS (NYSE:FIS) is a leading payments technology company that powers global commerce for merchants, banks, and capital markets. Processing 106 billion transactions and moving $13T annually, Worldpay gives over 1 million merchants over 300 ways to take & accept payments. Worldpay lifts economies and communities by advancing the way the world pays, banks, and invests.
We create secure and scalable innovations that connect commerce across all geographies and sales channels. The company’s integrated technology platform offers a unified and comprehensive solution set to help clients run, grow, and achieve more for their business.
With a 50+ year history in financial services, we remain ahead of the curve to outpace today’s competitive economic landscape. By delivering simple, streamlined, and secure experiences for all of our clients and their customers, we embody commitment to every aspect of the financial services industry.
Latitude has been a leader in interest free instalment plans for 30 years, with over 2.8M customers across Australia and NZ. Our customer base are proven to spend up to 30% more than other BNPL providers & will drive a whole new demographic of customers to you, growing your business!
LatitudePay covers all your customers’ needs for purchases from $20 to $10,000, providing maximum flexibility to both businesses & customers. It takes just 3 minutes for customers to sign up to LatitudePay & customers can choose to pay in 10 weekly instalments for purchases up to $1,500, or opt for 6–24 month plans for purchases up to $10,000.
The WorkJam Digital Workplace unleashes the potential of your enterprise workforce through agile scheduling, transformative communication, experiential learning, and tailored recognition.
WorkJam increases sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more motivated and engaged workforce.
For employees, WorkJam delivers more control over their schedule, providing work-life balance, as well as the opportunity to develop skills, improve sales acumen, and maximize their earnings to advance their economic well-being.
Cashrewards is Australia’s leading cashback ecosystem. It provides over one million shoppers with cashback offers via its thousands of partner brands including Apple, Myer, Liquorland, Booking.com and The Iconic. It has driven more than $2.7 billion for brands, translating into more than $120 million in cashback for shoppers. Cashrewards has donated more than $900,000 to The Starlight Foundation, helping more than 23,000 sick children and their families.
monday.com is a work operating system (Work OS) where organizations of any size can create the tools and processes they need to manage every aspect of their work. By combining building blocks, like apps automations and integrations, teams can build or customize the workflows of their dreams.
Esendex has been delivering mobile-led solutions to businesses globally for twenty-one years. With the humble beginnings of Business SMS, we now offer a wide array of solutions, including WhatsApp for business, customisable Mobile Journeys, Mobile Payments, SMS Surveys and fully integrated Omni-Chat and conversational marketing. We make mobile messaging brilliant.
Founded in 2016, Radaro is the Australian market leader in the evolution of shipper controlled, digital last mile across major retail brands and OEM’s.
Both traditional and online only leaders such as JB HiFi, The Good Guys, Kogan, PetStock, IKEA, Miele and Electrolux all partner with Radaro to ensure world class digital CX and an optimized last mile supply chain.
A Radaro implementation enables a fully integrated, end-to-end control platform for configurable digital customer experience, whilst also generating real-time supply chain data and insights for day of delivery resolutions, network performance management and supply chain design and strategy.
Radaro’s technology is deployed, at scale, to solve both today’s supply chain challenges, whilst also enabling future state for progressive retailers looking for a competitive supply chain edge: on-demand, same day / next day, dark stores, micro DC’s, central DC’s and 3PL control.
Radaro: Last.Mile Solved
As a leader in analytic process automation (APA), Alteryx unifies analytics, data science and business process automation in one, end-to-end platform. The Alteryx APA Platform™ converges three key pillars of automation and digital transformation —data, processes and people— to enable the democratization of data, automation of business processes and the upskilling of people for quick wins and transformative outcomes. Alteryx unleashes the power of data analytics to help people everywhere solve business and societal problems. Thousands of organizations globally use Alteryx to deliver high-impact business outcomes and the rapid upskilling of their modern workforce.
Australasia’s premier Health, Safety & Risk Management Software, ecoPortal, is dedicated to transforming the way businesses manage health and safety. ecoPortal is trusted and respected within the HSE arena, having built relationships with a variety of businesses across manufacturing, retail, agriculture, finance and many more industries. The single most important reason Health & Safety professionals and Senior Leaders love ecoPortal is its simplicity, closely followed by its configurability, which is tailored to fit your business needs. ecoPortal also offers organisations full transparency with beautiful and interactive reports that capture key metrics required by legislation. Ultimately, however, leading brands love how ecoPortal had a hand in the positive transformation of their culture; driving increased performance, reducing risk, and most importantly taking their safety culture from compliance to caring.
SAP
As a market leader in enterprise software, SAP turns businesses into intelligent, sustainable enterprises. Our applications and services enable business and public customers across 25 industries globally to operate profitably and adapt continuously. With a global network of customers, partners, and employees, SAP helps the world run better and improvepeople’s lives. For more information, SAP.
Enterprise Wide is a retail technology specialist and the leading SAP partner for retail and wholesale services. We help brands and businesses advance their interaction with their customers across every touchpoint and every channel.
Enterprise Wide’s deep understanding of end-to-end business processes (ERP through to CX) helps drive superior ROI, lower risk, and optimal customer experience for our clients.
Dashing is a leader in delivering retail campaigns: offering design, technology & production services.
With thirty years of experience, we have a growing team of over 100 Dashers, based across three sites in Sydney, Melbourne, and Shanghai.
We deliver premium services to many of Australasia’s leading retailers, partnering with our clients to design and deliver the ultimate customer experience, specialising in multi-outlet retail.
By influencing both the design together with the execution, we work alongside our clients to disrupt customer behaviours, drive sales and build brand advocacy.
Retail Leaders Forum
Celebrating its 12th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts. The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business.
Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community. Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience. As a marketing platform to demonstrate expertise, credibility and grow your business with the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.
This event was sold out in 2022
Retail Leadership Series
Designed to connect senior industry executives, the Retail Leadership Series unearths critical thought leadership and empowers brands to navigate uncertainty with greater confidence and resilience. Featuring highly contextual content from CEOs of the industry’s most iconic brands, the Series is the perfect platform to drive intimate discussion with key clients and prospects around their most pressing challenges. Dynamic media creation and distribution campaigns are available in connection with the Series.
Crown Melbourne: Crown Melbourne, 8 Whiteman Street, Southbank VIC, 3006, Australia.
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If you are a Vendor or Service Provider to retail professionals, please email jessicaef@connectmedia.com to register.
CONTACT INFORMATION
Email: team@connectmedia.com
Tel: 61 2 8004 8590
HEALTH & SAFETY INFORMATION
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We are continuously following the advice of the Australian Department of Health. The health and safety of our delegates, partners and staff remains our priority. Please click here to find out more.
We look forward to delivering this event for you.
Frequently Asked Questions (FAQ)
What’s included in my delegate pass?
A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.
Is there a group booking discount?
Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact team@connectmedia.com
Can I transfer my pass?
A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to team@connectmedia.com
How do I receive my delegate pass?
Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.
Is media registration available?
No, this is a closed and confidential event. Media registrations are not available.
Cancellation Policy:
A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.
What is a Service Provider?
A service provider refers to an individual or organisation who supplies products and/or services to the primary audience of retail industry.
Service providers may only have one representative at the event. A delegate pass is entry for one person only, passes cannot be shared. All service providers who apply for a pass will be reviewed internally before a registration is completed.
Will there be a delegate list available?
No, Connect Media does not provide delegate lists to attendees
Delegate Pass:
Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to approved speaker presentations/on demand content. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. One delegate ticket is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.
Digital Pass (only applicable for digital events):
A digital pass is valid for the use of 1 user and provides access to live content, inclusive of all keynotes, and sessions. The pass also includes access to approved speaker presentations/on demand content; this will be available to you via email in the week following the event. Please note: Sharing of speaker presentation’s is subject to approval from the guest speaker. Access must not be shared by multiple user’s or redistributed in any way. Organiser’s reserve the right to deny access to anyone who is found violating the above terms.
Payment & Discounts:
Only one promotional discount code can be applied per registrant. All prices and promotions are valid at the time of purchase only and may not be redeemed after the point of purchase.
Organiser’s Rights:
Connect Media and Communications Group Pty Ltd endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communications Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone the event. Where Connect Media is unable to run the event in the next 12 months (from the date of the event), you will be entitled to a full refund. In the unlikely event that it is cancelled or postponed, no compensation will be provided for cancelled/amended travel arrangements.
Connect Media and Communications Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.
In registering for this event, delegates grant permission to Connect Media and Communications Group Pty Ltd to take and to have full and free use of video/photographs containing their image/likeness for promotional use. Should a delegate not agree to the above image release, they must advise team@connectmedia.com.
Cancellation Policy:
A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration. Where Connect Media is required to reschedule the event in the interest of the event partner’s and guests, your pass will be automatically transferred to the rescheduled dates. Should you be provided with a credit note at the discretion of the event organisers, this credit is valid for the specified amount of passes, and not the monetary value. Should Connect Media be unable to offer, deliver or fulfil any engagement within 12 months, you will be entitled to a full refund.
Event Delivery:
In case of a change in government restrictions and advice, Connect Media reserves the right to make the decision to deliver the event completely digital, or completely in person. Should you hold a different pass, you are entitled to move your registration to digital/in person, or receive a credit for the following edition of the event.
Privacy Disclosure:
We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email team@connectmedia.com. To view our full privacy policy please visit: https://connectmedia.com/privacy-policy/.
Connect Media COVID Safe: