Firmly established as the singular Retail event of the Asia-Pacific region, the Retail Leaders Forum is returning in 2020 with a refreshed format to guide you through the year ahead.
2019 welcomed industry game changers including the Country Manager of Amazon, the Chairman of Macy’s and the CTO of Ocado. Next year, over 400 of your industry peers and an unrivalled selection of C-Suite speakers will make the ICC their home for two days on 8 & 9 April.
Together we will interrogate the forces affecting the retail landscape, from the skyrocketing attention being paid to CX, to overdue scrutiny on sustainability, supply, and everything in between.
// 16 Keynotes
// 2 Powerful days
// Executive learning agenda
// 50+ Industry speakers
// 400+ Executives
// 5 Star networking environment
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Managing Director
Coles
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Chief Ecommerce and General Manager
Pizza Hut International (UK)
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Managing Director
Kaufland
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Julia Kern is the Managing Director of Kaufland Australia, set with the goal to provide Australians more choice of quality products, at a competitive price. She is responsible for building Kaufland Australia’s solid foundation, implementing strategies to achieve growth targets and overseeing all aspects to ensure sustainable and long-term success in the Australian retail sector. Julia joined the Schwarz Group in early 2013 as a Sales Operation Manager for Lidl in Germany. After gaining a breadth of experience across business operations, she became a Consultant for the Inhouse Consulting team of the Schwarz Group, before being sent to Italy as a Sales Director for Lidl in the region of Rome. Prior to her current role, she was responsible at Kaufland Germany for 57 stores across Northern Germany, overseeing sales, logistics, supply chain management, strategic expansion, human resources, as well as budget and investment planning. Before commencing with the Schwarz Group, Julia worked across various industries including Business Development at Ernst & Young, as well as Information Technology in the Digital Brand Management sector. She currently resides in Melbourne, Australia.
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Managing Director
Bunnings Group
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Michael Schneider was appointed Managing Director Bunnings Australia and New Zealand in March 2016. Prior to this Michael led Store Operations teams across Australia and New Zealand after joining Bunnings in 2005. Before joining Bunnings, Michael held a range of senior operational, commercial and human resources roles across regional and national markets, both in retail and financial services businesses. Michael is committed to developing diverse teams that challenge the status quo and embrace innovation to drive high performance which is critical in today’s competitive retail environment. As a leader, he is known for his collaborative, genuine and honest style and for having a real passion and energy for the Bunnings business. This has fostered Bunnings’ supportive culture which empowers team members to take responsibility and have ownership in how the business delivers its customers’ a unique and compelling proposition. Michael believes that team members’ ability to connect with customers and the local community is key to the business’ success and that this requires an ongoing investment in building the best team as well as creating a culture that builds trust, inspires action, develops people and drives performance. He is a strong advocate for emerging talent and believes in giving young leaders every opportunity to realise their full potential and develop their careers across a range of disciplines within the business. Michael holds a Bachelor of Arts degree from the University of NSW and has completed the Advanced Management Program at INSEAD, and the Advanced Strategic Management Program at IMD.
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Managing Director
Fung Retailing Limited (HK)
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Group Chief Strategy Officer - Neurostrategy & Innovation
Winning Group
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Why do we behave the way we do? In a rapidly changing world shaped by technology, the rise of tribalism and shifting demographics this question has never been more relevant. Katharina has worked with some of the world’s biggest brands to not just answer this question but to drive strategies that help positively influence their people, their customers and their broader role in society. She’s one of APAC’s leading neuroscientists, published author, keynote speaker and an expert in tapping into the non-conscious nature of human decision-making. Her mission is to create emotional connections and personalisation at an unprecedented, deeply human level. Her work as Chief Strategist of the Winning Group combines science, technology and strategy to drive the growth and development of the Group’s e-commerce, technology, logistics and retail brands. Most recently, Katharina has lead a transformation of Winning Group’s workplace culture and been selected as number #5 in Internet Retailing’s Top 50 People in E-Commerce for 2019.
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Global Head of Advanced Analytics and AI
H&M (UK)
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Chief Executive Officer
T2
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Group Chief Executive Officer & Managing Director
Domino’s Pizza Enterprises Ltd
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Managing Director
Spotify
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Group Managing Director and Chief Executive Officer
Super Retail Group
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Anthony is a highly experienced retail executive with a strong digital and marketing pedigree and a track record of growing businesses. He joined Super Retail Group as a member of the Group Leadership Team in April 2015 and was appointed the Group Managing Director and Chief Executive Officer in February 2019. Super Retail Group is ASX-listed, one of Australia and New Zealand’s largest retailers and the proud owner of four iconic brands: Supercheap Auto, Rebel, BCF and Macpac. Comprising more than 12,000 team members, their collective purpose is to inspire their customers to live their leisure passions – whether that’s proudly looking after their car, running a marathon, catching a ‘barra’ or reaching a mountain summit. In the 2019 financial year, Super Retail Group generated more than $2.7bn in sales. Across the four brands and an omni-retail offer including 690 stores, Click & Collect and home delivery, the Group handles more than 46 million customer transactions per year and has more than 6 million active club members. In his previous role as Managing Director – Outdoor Retailing, Anthony was responsible for the BCF, Rays and Macpac businesses. As part of the overhaul of Rays and BCF, he unveiled an innovative format and streamlined the store network. Anthony initiated and directed the April 2018 acquisition of Macpac, integrating the brand with the Rays business and spearheaded the plan to grow Macpac into the leading outdoor adventure retail specialist across Australia and New Zealand. Before Super Retail Group, Anthony held a number of senior management roles at Pacific Brands Limited, most recently as Group General Manager of Underwear, responsible for the flagship Bonds underwear business. In this role, he led the transition of the business model from a wholesale operation to a direct-to-consumer business and expanded the network of retail stores from one to 75. Anthony was previously Global Marketing Director for Foster’s Group Limited, at the time one of the largest executive marketing roles in Australia. This role followed more than a decade at advertising agencies George Patterson and McCann-Erickson, where he served as Managing Director.
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Global Retail Creative Director & Head of Retail
New Balance (HK)
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Chief Executive Officer
General Pants Group
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Director
Lush Australia
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Chief Digital Officer
Accent Group
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Chief Executive Officer
PepsiCo Australia New Zealand
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Danny Celoni is Chief Executive Officer of PepsiCo Australia and New Zealand. He has responsibility for PepsiCo’s snacks and beverages business and its portfolio of successful brands including Smith’s, Doritos, Red Rock Deli, Bluebird, Pepsi Max and Gatorade.
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General Manager, Insights and Analytics
David Jones and Country Road Group
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Group Chief Executive Officer
Big Red Group
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Director of Development and Operations Engineering
Kohl’s (USA)
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Strategic thinker and technology leader with a strong background in Artificial Intelligence, Machine Learning, Systems Engineering, Site Reliability Engineering, Infrastructure Architecture, and DevOps Engineering. Heading Kohls Engineering and Operations Excellence teams as a hands-on Engineering Director, in design, development and building cutting edge strategies for AI, Engineering Innovations and Operational excellence
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Non-Executive Director
Metcash, APG & Co, Apparel Group
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Peter Birtles was the CEO of Super Retail Group from 2006 until early 2019. During this time he oversaw the development of the Supercheap Auto and BCF businesses and the acquisition of the Rebel and Macpac businesses, increasing Group sales from $500 million to $2.7 billion. Peter was named 2013 CEO of the Year by The Australian Newspaper’s Deal Magazine and 2014 Retail CEO of the Year by the National Retail Association. In 2017, Peter was recognised for his outstanding contribution to the Retail Industry by the National Retail Association. Peter is now a non executive director of the publicly listed GWA Group and Metcash and the privately owned APG&Co (the owner of the Sportscraft, Saba and Jag businesses). He is also a non executive director of Good 360 a not for profit distributing excess inventory from retailers and consumer goods companies to charities.
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Chief Marketing Officer
The Warehouse Group
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Head of Marketing
BWS
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Managing Director & Vice President
eBay Australia & NZ
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Managing Director
Dymocks
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Non-Executive Director
Zip Co, Food Co, HRI & General Pants Group
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Non-Executive Director
JB HiFi
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After an initial management experience in underground coal mining, Mr. Powell has over 25 years’ executive experience in retail, logistics and wholesale distribution in the UK, Spain, North America, Australia and New Zealand. This includes being UK Logistics Operations Director for Tesco Plc, running Wal-Mart Canada’s logistics operations, CEO of Warehouse Stationery in NZ and five years as Group CEO for The Warehouse Group, a New Zealand listed retail group. This group includes Noel Leeming, NZ’s largest technology and appliances retailer. Mark was an advisor to the board of The Good Guys for 18 months prior to their acquisition by JB Hi-Fi. He is also currently on the board of NZX listed Kiwi Property Group, is an Adjunct Professor at Auckland University Business School and involved on a voluntary basis with several not-for-profit organisations.
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Head of People & Culture
Metcash
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Head of Digital Analytics
Big W
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Director of Science and Analytics
Global Fashion Group
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Kshira Saagar (Shee-Rah Sa-Ga) has been with the Analytics/Decision Sciences industry for almost a decade now having worked across Americas, Asia, Europe and more importantly Australia. The bulk of his work has been focussed on developing solutions for the Data Science and Analytics problem spaces of the Retail, Telecom and Insurance marketing departments at some of the leading Fortune 100 clients. In his other roles, he has also enabled decision making through data for clients from the Media, Healthcare, Aviation, Logistics and FMCG organisations. Kshira believes in making data everyone’s job at an organisation and not have it just as a specialty role. In his current role at Global Fashion Group (the parent company of THE ICONIC), as the Director of Analytics and Data Science, he’s responsible for enabling data driven smart-decision making across 14 different countries within the fashion e-commerce space. Previously at Datalicious & prior to that at Fairfax, he was responsible for institutionalising data-driven analytics across the company’s core competencies and building new-age analytical products for the organisation.
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Chief Financial Officer
R.M. Williams
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Chief Data Scientist
Vicinity Centres
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David Black is the Chief Data Scientist at Vicinity Centres. He leads a team responsible for delivering cutting-edge data science solutions that produce key metrics, actionable insights and support tools for Vicinity’s three strategic pillars—Consumers, retailers and business optimisation. David has extensive experience developing economic models, forecasts, behavioural models, predictive analytics, data visualisations, recommendation tools, decision engines and prescriptive algorithms. And he has experience working with data from a wide variety of sources, such as customer surveys, banking transactions, telecommunications networks, WiFi networks, website analytics, public transportation, superannuation funds, retail industry and government agencies. David has worked in data science—data, analytics and research—for over 15 years, with the last 6 years spent building and leading data science teams in large organisations. David holds a Bachelor of Commerce (Honours) degree and a PhD in Economics from The University of Melbourne.
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Chief Information Officer Australia & New Zealand
Flight Centre
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Former General Manager Retail Operations
Caltex Australia
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General Manager Operations
Nick Scalli
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Customer Marketing Manager
Moet Hennessy
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From creeping isolationism to the paradigm-shifting potential of artificial intelligence, uncertainty lies around every corner on the global retail circuit. But where risk abounds, so too does opportunity. In this session, we’ll break down the changing macroeconomic and socio-political environments that we inhabit; interrogate how regulators are responding to the overwhelming influence of social media titans; and see what it takes to become a truly responsive retailer in today’s highly interconnected world.
We are in the midst of a shift away from ownership – the service economy is gathering real momentum; power is being redistributed among consumers. Implementing systematic and structural changes in response to these changing power dynamics can be daunting, especially when existing methods have been historically successful. In this session, we’ll strip retailers down to the bones to see how leading organisations are structured to adapt. And, as new retail firms emerge, some in entirely new industries, we’ll discuss why the traditional, binary ‘compete or collaborate’ dilemma should be seen as a continuum rather than a fixed position – does it make business sense to partner with today’s rivals to create tomorrow’s leaders?
AI is forecast to create more jobs than it displaces, leaving room for a deeper focus on uniquely human abilities. Securing these contested pockets of creative talent is a non-negotiable priority for retailers who want to shape, rather than react to, a new age of industry. In this session, we’ll break down where organisation are investing to attract, empower, and retain their most valuable resource – their people. We’ll discuss the skills your future workforce will require in a rapidly changing retail environment, how to master talent identification to fuel firm growth, and the practical steps that will actively empower your organisation’s people.
While consumers are never truly lost, dissonance between physical and digital experiences is a cardinal sin in today’s experiential landscape. By de-siloing digital and physical sites into one interconnected, cross-channel strategy, retailers can present a seamless, creative front that resonates with consumers. In this session, we’ll discuss the tangible and practical methods retailers can adopt to ensure the way consumers see them – as one unified entity, not as separate physical and online presences – is an accurate reflection of their business model.
Deepening fissures in globalisation, meteoric advancements in blockchain technology, and a threatening cyber landscape – all signs of a global paradigm shift impacting the movement of goods. In this session we’ll discuss how retailers are grappling with these geopolitical and technical developments to achieve security, traceability, and transparency over supply; and what steps you can take to absorb rapid, consumer driven change with certainty.
Territory, shared sentiment, group identity – these are all signs of traditional community that have translated to digital spaces. For retailers, these hyper-specialised and engaged online communities are a highly attractive proposition. But engaging these tribes authentically and earning and rewarding their loyalty is a complex undertaking. Today, we’ll unpack the evolution of online communities and the opportunity they present to your brand, discuss successful examples of retail ‘world building’ inside consumer ecosystems, and provide insights into how you can build out a personalised online presence in order to earn the loyalty of consumers in the habitats they have built for themselves.
The age of mass production – creating a standardised product for a faceless market – is over; at least from a consumer’s perspective. Increasingly, customers demand uniqueness, personalisation, and a level of customisation that requires attentiveness and responsiveness from retailers. The retailers that provide a digital gateway for consumers to curate products that capture this spirit of individuality will have a competitive advantage over those who insist on serving customers on the firm’s terms. In this session, we’ll look at the opportunities created by the digitisation of retail; the methods by which your organisation can create a truly custom CX; and the practical steps you can take to establish and improve your integration of digital technology into your everyday store experience.
Sustainability has outgrown its roots as a pure play for consumer allegiances. As the dimensions of sustainability shift, from environmental concerns to broader social and economic cases, retailers are untangling the complex business case behind being a sustainable enterprise to see where their priorities lie. In this session we’ll unpack the evolving sustainability agenda, from consumer activism and corporate reputation to operating in a heightened regulatory and litigious environment, so that you can better define and pursue a sustainable vision for your business.
From momentous strides in artificial intelligence to consequential developments in payments and augmented reality, technology is changing the very fabric of retail. In this session, we’ll examine the possibilities enabled by AI for large and small retailers alike; examine how augmented reality will shape the changerooms and aisles of tomorrow; and explain why understanding your customers’ preferred payment methods – and implementing the technology required to support them – is crucial in order to foster loyalty and drive new business through your doors.
A genuine, articulate and aspirational purpose is not just for the benefit of consumers. Retailers are crossing the bridge from employee experience to performance and profitability, investing steadily in internal systems and structures in the process. In this session we’ll break down what value-based leadership looks like on the retail frontline, discuss the tools being deployed to align employees across the entire business hierarchy, and see how leading retailers are curating authentic, value-driven cultures.
Customers are fundamentally changing. They are shopping in the moment, and that moment has become ubiquitous. From conversion and attribution to segmentation and dissemination, there is no doubt that the data-infused web that is modern retail can entangle brands. In this session we’ll untangle customer journeys; and examine how leading retailers are leveraging sources of influence close to consumers to build brand advocacy and drive the path to purchase.
Retailers are running out of both time and room to manoeuvre. Soaring customer expectations for the almost instantaneous post-purchase provision of goods and services will not be tempered by congested cities or vast distances. In response, retailers are creating new product pathways to bring themselves closer to the consumer. From warehouse-roaming robots to drone delivery and autonomous vehicles, this session will discuss the precise new technologies that retailers are adopting to get one step closer to consumers.
Retailers have a wealth of customer data at their disposal, and now that the barriers to hyper-personalisation are rescinding, customers expect to be understood. In this session we’ll discuss how retailers are reconciling disparate data sources to map customer journeys and master consumer ecosystems, understand individuals at scale, and ultimately, convert customer knowledge into profit.
Kepler is the world’s 1st Intelligent Sales Improvement and Conversion Optimisation system for retailers managing brick-and-mortar stores.
Kepler provides a real time view of retail sales drivers using our unique traffic monitoring technology integrated with sales, rosters and other store operational data.
Retailers in ten countries managing 1,600+ stores using Kepler have achieved improved sales growth, reduced wages and lower occupancy cost across their store network within 12 months.
dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. For 30 years, we’ve partnered with businesses around the world to use Customer Data Science to increase revenue and profits by delivering exceptional experiences for their Customer.
Kronos is the global leader in delivering workforce management solutions in the cloud. Kronos for Retail is the most widely adopted and deployed workforce solution available. We’ve designed our solutions to meet the unique needs and challenges of retail organisations.
More than 1,000 retail organisations use Kronos to empower employees and promote continuous improvement. Because in today’s fiercely competitive market, your success depends on your ability to remain flexible while providing impeccable customer service to gain market share and increase your brand loyalty.
Kepler is the world’s 1st Intelligent Sales Improvement and Conversion Optimisation system for retailers managing brick-and-mortar stores.
Kepler provides a real time view of retail sales drivers using our unique traffic monitoring technology integrated with sales, rosters and other store operational data.
Retailers in ten countries managing 1,600+ stores using Kepler have achieved improved sales growth, reduced wages and lower occupancy cost across their store network within 12 months.
The WorkJam Digital Workplace unleashes the potential of your enterprise workforce through agile scheduling, transformative communication, experiential learning, and tailored recognition.
WorkJam increases sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more motivated and engaged workforce.
For employees, WorkJam delivers more control over their schedule, providing work-life balance, as well as the opportunity to develop skills, improve sales acumen, and maximize their earnings to advance their economic well-being.
Sonder are the global authority on owned media. They provide independent valuations on undervalued media assets and have a SaaS tool to improve media operations performance. They have unlocked over $4B in media value for retailers like Coles, Myer, KFC, Stockland and Telstra.
Celebrating its 9th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.
The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business. Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community. Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience.
As a marketing platform to demonstrate expertise, credibility and grow your business with the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.
This event was sold out in 2019
Angel Gomez – Commercial Director
Tel: 02 8090 4363
Email: [email protected]
| Pricing and Discounts | Launch Registration Per Delegate (until 15/11/2019) Per Delegate |
Early Registration Per Delegate (until 7/02/2020) Per Delegate |
Standard Registration Per Delegate (from 8/02/2020) Per Delegate |
| 1 Delegate | $1,195 + GST | $1,495 + GST | $1,795 + GST |
| 4 Delegates (includes 1 Free) | $1,195 + GST | $1,495 + GST | $1,795 + GST |
| 8 Delegates (includes 2 Free) | $1,195 + GST | $1,495 + GST | $1,795 + GST |
| 12 Delegates (includes 3 Free) | $1,195 + GST | $1,495 + GST | $1,795 + GST |
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Please note if you are a Service Provider to retail professionals, email [email protected] to register. |
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Delegate Package:
Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to speaker presentations. Please note: not all speakers choose to provide presentation papers. One delegate pass is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.
Payment & Discounts:
Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. All prices quoted are inclusive of GST. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card.
Organiser’s Rights:
Connect Media and Communications Group Pty Ltd endeavors to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communications Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone the event when full refunds will be issued. In the unlikely event that it is cancelled or postponed, no compensation will be provided for cancelled/amended travel arrangements. Connect Media and Communications Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.
Photography and Video:
Connect Media and Communications Group Pty Ltd may take photographs and/or video of the event you are attending and in doing so your image may be included in the photographs and videos reproduced and distributed by Connect Media and Communications Group Pty Ltd in any medium to any part of the world. By attending the event you irrevocably agree to submit your image for reproduction by Connect Media and Communications Group Pty Ltd in distributing marketing material and/or video footage of the events. Should a delegate not agree to the above image release, they must advise [email protected].
Cancellation Policy:
A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.
Full payment is required within 7 days of registration – if payment is not received in this time and cancellation is requested more than 10 days after registration – payment is to be honoured.
Privacy Disclosure:
We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email [email protected]. To view our full privacy policy please visit: www.connectmedia.com/privacy-policy/.
Frequently Asked Questions (FAQ)
What’s included in my delegate pass?
A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.
Is there a group booking discount?
Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact [email protected]
Can I transfer my pass?
A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to [email protected]
How do I receive my delegate pass?
Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.
Is media registration available?
No, this is a closed and confidential event. Media registrations are not available.
Cancellation Policy:
A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.
What is a Service Provider?
A service provider refers to an individual or organisation who supplies products and/or services to the primary audience of retail industry.
Service providers may only have one representative at the event. A delegate pass is entry for one person only, passes cannot be shared. All service providers who apply for a pass will be reviewed internally before a registration is completed.
Will there be a delegate list available?
No, Connect Media does not provide delegate lists to attendees
