27-28 April 2021
ICC Sydney
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Welcome

RESILIENCE IN RETAIL

Returning in April, the Retail Leaders Forum arrives at a critical juncture for the nation’s Retail community.

The industry has responded emphatically to the unprecedented challenges arising from the COVID-19 pandemic. Now, as consumer confidence builds and our operating environment begins to correct, Retail executives are accountable for securing opportunities emerging from the upturn economy.

The Forum secures national and global speakers of immense authority to arm attendees to succeed in this undertaking. Delivered as a hybrid event, delegates will have the option of interfacing digitally or attending the ICC in-person for two-powerful days of case-based exploration.

Why Attend

  • Our hybrid event model provides delegates with flexibility without sacrificing interactivity. Our engagement tools empower digital participants to raise questions with speakers in real-time, shaping the conversation rather than just spectating.
  • We respect the seniority of our delegates by diving deeper into technical subject matter with ten, highly curated content streams, designed to drive outcomes pertinent to your expertise.
  • Every session is independently moderated to facilitate candid discussion and debate.
  • Your experience is at the heart of the Forum. Whether attending in-person or digitally, we have curated an environment to facilitate meaningful discussion between the minds shaping business.

Gain Access

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50+ Industry speakers
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2 Powerful days
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Executive learning agenda
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16 Keynotes
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400+ Executives
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5 Star networking environment
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2021 Speakers

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Lord Stuart Rose
Chairman, Ocado (UK)
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Lord Stuart Rose
Chairman, Ocado (UK)

Stuart Rose has worked in retail since 1971 when he joined Marks & Spencer as a management trainee. After holding a number of senior positions he then moved to the Burton Group in 1989 becoming Chief Executive of the Multiples Division in 1997. He was subsequently CEO of Argos plc and Booker plc, returning to M&S as CEO in 2004. He became Chairman and CEO in 2006 before leaving the group in 2010. He is currently Chairman of Ocado plc, Zenith Automotive, and MAF Retail in Dubai. He was Chairman of the British Fashion Council from 2004 – 2008 and Business in the Community from 2008 – 2010. He was knighted for services to the retail industry and corporate social responsibility in 2008 and created a life peer in 2014.

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Michael Schneider
Managing Director, Bunnings
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Michael Schneider
Managing Director, Bunnings

Michael Schneider was appointed Managing Director Bunnings Australia and New Zealand in March 2016. Prior to this Michael led Store Operations teams across Australia and New Zealand after joining Bunnings in 2005. Before joining Bunnings, Michael held a range of senior operational, commercial and human resources roles across regional and national markets, both in retail and financial services businesses. Michael is committed to developing diverse teams that challenge the status quo and embrace innovation to drive high performance which is critical in today’s competitive retail environment. As a leader, he is known for his collaborative, genuine and honest style and for having a real passion and energy for the Bunnings business. This has fostered Bunnings’ supportive culture which empowers team members to take responsibility and have ownership in how the business delivers its customers’ a unique and compelling proposition. Michael believes that team members’ ability to connect with customers and the local community is key to the business’ success and that this requires an ongoing investment in building the best team as well as creating a culture that builds trust, inspires action, develops people and drives performance. He is a strong advocate for emerging talent and believes in giving young leaders every opportunity to realise their full potential and develop their careers across a range of disciplines within the business. Michael holds a Bachelor of Arts degree from the University of NSW and has completed the Advanced Management Program at INSEAD, and the Advanced Strategic Management Program at IMD.

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Sarah Hunter
Managing Director, Officeworks
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Sarah Hunter
Managing Director, Officeworks

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Juergen Kohnen
Director, Retail Innovation, Procter & Gamble (GER)
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Juergen Kohnen
Director, Retail Innovation, Procter & Gamble (GER)

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Alan Wizemann
Chief Digital Officer, Dollar Shave Club (USA)
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Alan Wizemann
Chief Digital Officer, Dollar Shave Club (USA)

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Antreas Athanassopoulos
Chief Customer Officer & CEO Financial Services, DixonsCarphone (UK)
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Antreas Athanassopoulos
Chief Customer Officer & CEO Financial Services, DixonsCarphone (UK)

Antreas Athanassopoulos joined Dixons Carphone Group in the UK as Chief Customer Officer and CEO Financial Services in May 2018 after having served as Vice President and CEO of the Greek operation since July 2013. In the Greek operation he led a major business transformation with significant achievements in terms of profitability, market share, net promoter score and employee engagement scores. All these achievements were based on ways to improve organic growth and sales conversion increase from 23% to 34% during these years. Under his tenure he was awarded Manager of the Year prize in 2016 and 2017 by INFOCOM and by the Hellenic Management Association respectively. Antreas was General manager of Retail Banking at the National Bank of Greece from 2008 to 2013. He also carries over 15 years of CEO experience in retail banking at Eurobank and Piraeus bank in Greece. He has also worked as Senior Lecturer at Warwick Business School in the UK (1992-1997) and he also is a visiting professor at Nottingham Business School. Under his academic activities he has published research in scholarly refereed journals including Management Science, Journal of Money and Credit Banking, Production and Operations Management, Journal of Operational Research Society, European Journal of Operational Research, Interfaces, Journal of Regional Science, International Journal of Production Economics, Journal of Productivity Analysis, Journal of Business Research, Journal of Management Studies, and European Journal of Marketing. He has a diploma in Mathematics from Patras University, an MSc in Statistics and Operational Research from Essex University and PhD in Operational Research from Warwick Business School and Post-Doc from London Business School.

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Elle Roseby
Managing Director, Country Road
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Elle Roseby
Managing Director, Country Road

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Andrea Farris
VP Development, Head of Solution Planning & Partnerships, Walgreens (USA)
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Andrea Farris
VP Development, Head of Solution Planning & Partnerships, Walgreens (USA)

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Daniel Agostinelli
Chief Executive Officer, Accent Group
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Daniel Agostinelli
Chief Executive Officer, Accent Group

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Stephen Younane
CEO/Co-Founder, Retail Prodigy Group (Nike Retail)
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Stephen Younane
CEO/Co-Founder, Retail Prodigy Group (Nike Retail)

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Kiri Hannifin
General Manager Corporate Affairs, Quality, Safety and Sustainability, Countdown Supermarkets
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Kiri Hannifin
General Manager Corporate Affairs, Quality, Safety and Sustainability, Countdown Supermarkets

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Anna Lee
Chief Operating Officer, The Iconic
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Anna Lee
Chief Operating Officer, The Iconic

At a Glance

Fresh Terrain: Surveying the New World of Retail

While the national economy continues to endure seismic shocks resonating from the COVID-19 pandemic, the ongoing response from the nation’s Retail community has been remarkably energetic. Retailers have reacted swiftly to paradigmatic shifts in consumer behaviour; physical environments have adapted, digital ecosystems have flourished, supply networks have been revised, and loyal customers have been rewarded. This Session serves as a contextual platform for the Forum; we will break down the changing macro-economic and socio-political environments we inhabit to frame the progress that has been made against the challenges and opportunities facing responsive Retailers in the world today.

 

Connection and Consideration: The Mantle of Modern Leaders

Devastating bushfires, a relentless pandemic, a global reckoning on race, and the continuing, systematic erosion of facts on the world stage – the calendar year to date has not shied from issuing historic challenges to our shared social fabric. And while much has and will continue to be said of the unprecedented challenges facing businesses on a structural level, close attention must be paid to the personal toll of crisis and our shifting responsibilities as leaders in this chaotic environment. This Session will explore the strategies and structures that Retail leaders have adopted to connect and protect their people, reigniting purpose and inspiring allegiance in the age of compassion fatigue.

 

Bridging Artificial Boundaries: The New Identity of Retail

For years, the continued relevance of brick-and-mortar was under question – but no longer. As foot traffic suffers, it is becoming abundantly clear that the store is a vital space of experience and experimentation, of identity and differentiation. The new challenge for retailers is giving expression to digital interfaces, of fostering loyalty and aligning with consumers without the human touch. Our conversation will challenge attendees to reconsider the limitations of digital channels, to think more deeply on how commerce and UX can be leveraged to inspire and ignite the imagination of online customers.

 

New Product Pathways: Remobilising the Retail Sector

Flexibility had been gathering momentum as a critical factor in supply chain design well before the advent of COVID-19. Unfortunately, it has taken a global pandemic for this argument to mature. Retailers around the world are confronting their supply chain dependencies now that the vulnerability of existing models has been unceremoniously exposed. It is now clear that individual component costs are a shadow of end-to-end value optimisation. Our conversation will delve into this shift in perspective, as we advance the argument for resilience, efficiency and flexibility to become the new foundations of supply chain design.

 

Measured Acceleration: Unlocking Growth in the New Retail

The time has come to consider what lies beyond preparedness. As our operating environment corrects, Retailers will have a fleeting opportunity to harness the upswing in the consumer economy before rivals capitalise on the restored confidence of consumers. This Stream unites financial leaders that are leading through the crisis for the insider’s insight on accelerating from crisis management to secure growth ambitions.

 

The Physical Edge: Reclaiming the Store Front

Retailers and consumers have been tirelessly co-creating an experiential landscape that stretches from the physical world to the digital realm.  But this exercise has assumed new meaning in the current climate. With foot traffic slowing to a halt while consumers steer towards digital channels, there is new pressure to radically accelerate in-store omnichannel integration and adapt physical environments to online drivers. Our conversation will begin with imperatives for the recovery of the physical shopfront, before diving deeper into the recalibration of brick-and-mortar operating models and the revolution of the role of the store.

 

Retail Refocussed: Realigning Your Consumer Compass

In climates defined by uncertainty, dynamic consumer insight informs an organisation’s capability to deliver across the entire value chain. Information is the foundation for action, and the ability to make early, informed decisions based on actionable consumer intelligence will be a competitive differentiator as our operating environment corrects. Our conversation will unearth the insider’s insight on consumer behaviour, unpacking the systems and structures that empower Retailers to look through the fog of crisis towards a new vision for their businesses.

 

Digitisation Destinations: Navigating Change at Pace

Many brands demonstrated enviable reflexes by adapting to the rapid state of digitally-driven Retail. Now, as our operating environment corrects and businesses begin to stabilise, stakeholder attention is returning from crisis management to strategic planning and growth ambition.  This Session will interrogate how Retailers, acting on a bedrock of consumer intelligence, are consolidating end-to-end value chain digitisation, staring through the fog of crisis to secure lasting value.

 

Aligning Sustainability and Business Objectives

Climate’s primacy as a mainstream political and socio-economic issue is challenging businesses to reconceive established operating models. Parallels between the pandemic and extreme climate events have become too stark to ignore as revised risk aversion principles scale the corporate agenda. Our conversation will explore how Retailers are approaching the disruption riffling through the sector as an opportunity to align sustainability and business objectives at the core of the organisation. We will hear how – in a global business environment that values resilience – sustainability and climate management are fast-becoming essential corporate capabilities.

 

Future Frameworks: A Blueprint for Technological Advancement

From momentous strides in machine learning to consequential developments in cloud architecture and augmented reality, the technologies that underpin Retail are evolving to change the sector in unexpected and even surreal ways. While not every company has the resources to innovate and extend the frontiers of retail experience, every executive has a responsibility to position their company for the early adoption of game-changing technologies. This Stream looks at the underlying architecture Retail firms can put in place that will serve as a platform for technological competitiveness in the years that follow.

 

The Consumer Shadow: Brands that Move with Customers

The boundaries between brands and consumers are collapsing. It is no longer enough for brands to have curated independent digital ecosystems, to expect consumers to find them. The customer journey from discovery to conversion has been condensed into sharp, one-click moments of instinct and influence on digital channels, and brands must be tactically present in these instances. Our conversation will extend beyond the bare skeleton of effective e-commerce models to confront the complexity of sustaining growth and remaining ahead of the competition in highly saturated online spaces. We will consider how businesses can embed responsive, dynamic methodologies into their e-commerce engine to ensure they never run out of fuel.

 

The Art of Motion: Recalibrating Product Pathways

Reliable and rapid fulfilment is crucial for elevating consumer experiences in the Retail domain. From prescriptive analytics to warehouse automation, distribution pathways are becoming incredibly responsive to true demand. This Stream unpacks the technologies and processes that are bringing products closer to consumers, and consumers closer to brands. We will track the customer’s journey through digital corridors and physical aisles to better understand how Retailers are moving products from suppliers to shelves and from carts to checkouts.

 

Transforming Payments: Lifting the Veil on Commerce as a Creative Differentiator

When we speak of friction in e-commerce, we are speaking of affording the customer cause for hesitation, of opening an exit on the path to purchase. Historically, payments have fallen into this faction of friction, and so every effort has been made to integrate – to clear this hurdle with a single click of conviction. But what if we inverted our thinking, and framed payments not as an obstacle, but as an opportunity to deliver novel and personalised consumer experiences, both in-store and online? Our conversation will challenge the audience to reconceive of payments, not as the enemy, but as an ally in a retail arena increasingly defined by flexibility, security, personality, and identity.

 

The New Retail Armory: Empowering Your People

The Retail industry has experienced physical dislocation on an unprecedented scale. As businesses accelerate into a new operating environment, it is essential that employees are brought along for the ride. Our conversation will explore the bridge between employee wellbeing and experience, and performance and profitability. Together, we will consider how Retailers are curating authentic, value-driven cultures; advancing wellbeing and experiential practices; and repaving communication highways on the path to more resilient and rewarding businesses.

 

SPONSORS

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2020 Event Partner | www.accenture.com
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2020 Diamond Sponsor | www.sap.com/australia/retail
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2020 Platinum Sponsor | www.thinkwithgoogle.com/intl/en-aunz
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2020 Platinum Sponsor | www.facebook.com/business
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2020 Payment Innovation Partner | www.afterpay.com/en-AU/business
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2020 Gold Sponsor | www.dunnhumby.com
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Gold Sponsor 2020 | www.databricks.com
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2020 Silver Sponsor | www.kronos.com.au
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2020 Silver Sponsor | www.workjam.com
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2020 Silver Sponsor | www.gs1au.org
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2020 Silver Sponsor | www.wingarc.com.au/retail
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2020 Silver Sponsor | www.accesscorporate.com
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Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services.

We combine unmatched experience and specialized capabilities across more than 40 industries — powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. With 513,000 people serving clients in more than 120 countries, Accenture brings continuous innovation to help clients improve their performance and create lasting value across their enterprises.

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As the market leader in business software, SAP helps organisations predict, anticipate, and deliver engaging customer experiences – preparing them to win in a digital world where technology is rewriting the rules of retail.

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Google’s mission is to organize the world’s information and make it universally accessible and useful.

Through products and platforms like Search, Maps, Gmail, Android, Google Play, Chrome and YouTube, Google plays a meaningful role in the daily lives of billions of people and has become one of the most widely-known companies in the world.

Google is a subsidiary of Alphabet Inc.

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Facebook company builds technologies that give people the power to connect with friends and family, find communities and grow businesses.

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Afterpay is a technology-driven retail payments company founded in Australia that facilitates commerce between retail merchants and their end customers by offering a “buy now, pay later” service that does not require customers to enter into a traditional loan or pay any upfront fees or interest.

Afterpay has developed an end-to-end digital platform and transaction integrity engine that performs real-time fraud and repayment capability assessments. Afterpay is currently integrated with 55,000+ retailers in Australia, New Zealand, UK. and the US.

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dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy.

We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers.

For 30 years, we’ve partnered with businesses around the world to use Customer Data Science to increase revenue and profits by delivering exceptional experiences for their Customer.

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As the leader in Unified Data Analytics, Databricks helps companies make all their data ready for analytics, empower data-driven decisions across the organisation, and rapidly adopt machine learning to deliver value and drive growth into the future.

Leading consumer brands including Coles Group, Columbia Sportswear, H&M, Nike & Starbucks, use Databricks to innovate faster, manage their businesses & deliver more personal experiences.

With Databricks, retailers and consumer brands can truly support a 360 understanding of their customers and have a real-time view of their supply chain.

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Kronos is the global leader in delivering workforce management solutions in the cloud. Kronos for Retail is the most widely adopted and deployed workforce solution available. We’ve designed our solutions to meet the unique needs and challenges of retail organisations.

More than 1,000 retail organisations use Kronos to empower employees and promote continuous improvement. Because in today’s fiercely competitive market, your success depends on your ability to remain flexible while providing impeccable customer service to gain market share and increase your brand loyalty.

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The WorkJam Digital Workplace unleashes the potential of your enterprise workforce through agile scheduling, transformative communication, experiential learning, and tailored recognition.

WorkJam increases sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more motivated and engaged workforce.

For employees, WorkJam delivers more control over their schedule, providing work-life balance, as well as the opportunity to develop skills, improve sales acumen, and maximize their earnings to advance their economic well-being.

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Your partners in Supply Chain.

We do our thing, so you can do great things.

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WingArc Retail Video Analytics helps you understand in-store customer behaviour and reduce costs while increasing sales and revenue.

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Access Corporate Group is a global innovative brand management corporation originated from Sydney, Australia. Founded in 2017, the company has grown exponentially through the marketing, distribution and investment in its premium beauty, wellness and lifestyle brands, delivering its promise of ‘Everyday Better Life’ to consumers around the globe.

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Why Get Involved

Celebrating its 10th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.

The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business. Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community. Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience.

As a marketing platform to demonstrate expertise, credibility and grow your business with the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

This event was sold out in 2020

Venue Details

  • Venue
place

ICC SYDNEY

14 Darling Drive, Sydney
New South Wales 2000, Australia

Click HERE for more venue details

Pricing and Discounts

Early Bird Registration
(until 12/02/2021)
$1,195 + GST
$3,585 + GST
$995 + GST
$3,000 + GST
Standard Registration
(from 13/02/2021)
$1,395 + GST
$4,185 + GST
$1,195 + GST
$4,000 + GST

Please note if you are a Service Provider to retail professionals, email [email protected] to register.

COVID 19 ADDITIONAL INFORMATION

SECURE YOUR PLACE WITH CONFIDENCE

We are continuously following the advice of the Australian Department of Health and the ICC Sydney. The health and safety of our delegates, partners and staff remains our number one priority.

Health and Safety Measures in place include:

  • No International attendees. International Keynote Addresses conducted remotely via live-link as indicated in the programme.
  • Total attendance capped with strict adherence to physical distancing measures, including traffic management and spaced seating configurations within the venue
  • As an invitation-only event, delegate contact details are acquired prior to commencement, and on-site attendance is recorded. Delegates are encouraged to download the COVIDSafe App
  • Event located at an industry-leading venue with precautionary sanitation measures, including regular cleaning of all surfaces; increased awareness and provision of sanitiser; and continued rigorous adherence to ISO and HACCP food safety management standards within all culinary services

For any other questions, please contact [email protected]

We look forward to delivering this event for you.

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