Welcome

Firmly established as the singular Retail event of the Asia-Pacific region, the Retail Leaders Forum is returning in 2020 with a refreshed format to guide you through the year ahead.

2019 welcomed industry game changers including the Country Manager of Amazon, the Chairman of Macy’s and the CTO of Ocado. Next year, over 400 of your industry peers and an unrivalled selection of C-Suite speakers will make the ICC their home for two days on 8 & 9 April.

Together we will interrogate the forces affecting the retail landscape, from the skyrocketing attention being paid to CX, to overdue scrutiny on sustainability, supply, and everything in between.

Why Attend?

  • For nine years we have secured the involvement of the highest calibre speakers from Australia and around the world. We have tools that make audience engagement seamless so you can ask the questions that matter.
  • Every session is independently moderated to facilitate candid discussion and debate.
  • Your experience is at the heart of the Forum. Our audience is screened for seniority, so you’ll be networking in a five-star environment with the minds shaping business.
  • We respect the seniority of our delegates by diving deeper into technical subject matter with four highly curated content streams.
REGISTER NOW

Gain Access

// 16 Keynotes
// 2 Powerful days
// Executive learning agenda
// 50+ Industry speakers
// 400+ Executives
// 5 Star networking environment

Speakers


speaker
Steven Cain
Managing Director
Coles
speaker
Angela Cearns
Chief Ecommerce and General Manager
Pizza Hut International (UK)
speaker
Julia Kern
Managing Director
Kaufland
speaker
Michael Schneider
Managing Director
Bunnings Group
speaker
Dustin Jones
Managing Director
Fung Retailing Limited (HK)
speaker
Katharina Kuehn
Group Chief Strategy Officer - Neurostrategy & Innovation
Winning Group
speaker
Arti Zeighami
Global Head of Advanced Analytics and AI
H&M (UK)
speaker
Nicole Sparshott
Chief Executive Officer
T2
speaker
Don Meij
Group Chief Executive Officer & Managing Director
Domino’s Pizza Enterprises Ltd
speaker
Karen Lawson
Managing Director
Spotify
speaker
Anthony Hegarty
Group Managing Director and Chief Executive Officer
Super Retail Group
speaker
Bob Neville
Global Retail Creative Director & Head of Retail
New Balance (HK)
speaker
Sacha Laing
Chief Executive Officer
General Pants Group
speaker
Peta Granger
Director
Lush Australia
speaker
Mark Teperson
Chief Digital Officer
Accent Group
speaker
Danny Celoni
Chief Executive Officer
PepsiCo Australia New Zealand
speaker
Ciara McGoohan
General Manager, Insights and Analytics
David Jones and Country Road Group
speaker
David Anderson
Group Chief Executive Officer
Big Red Group
speaker
Ravi Kumar Buragapu
Director of Development and Operations Engineering
Kohl’s (USA)
speaker
Peter Birtles
Non-Executive Director
Metcash, APG & Co, Apparel Group
speaker
Jonathan Waecker
Chief Marketing Officer
The Warehouse Group
speaker
Vanessa Rowed
Head of Marketing
BWS
speaker
Tim MacKinnon
Managing Director & Vice President
eBay Australia & NZ
speaker
Steve Cox
Managing Director
Dymocks
speaker
John Batistich
Non-Executive Director
Zip Co, Food Co, HRI & General Pants Group
speaker
Mark Powell
Non-Executive Director
JB HiFi
speaker
Kobie Taylor
Head of People & Culture
Metcash
speaker
Gaurav Ahuja
Head of Digital Analytics
Big W
speaker
Kshira Saagar
Director of Science and Analytics
Global Fashion Group
speaker
Matthew Croasdaile
Chief Financial Officer
R.M. Williams
speaker
Dr David Black
Chief Data Scientist
Vicinity Centres
speaker
Chris Locke
Chief Information Officer Australia & New Zealand
Flight Centre
speaker
Karen Bozic
Former General Manager Retail Operations
Caltex Australia
speaker
Jeremy Birt
General Manager Operations
Nick Scalli
speaker
Jonathan Weavers
Customer Marketing Manager
Moet Hennessy
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Sessions

Wednesday, 8th April 2020
  • 08:00Registration, Refreshments & Networking

  • 08:30Opening Remarks from the Chairman

  • 08:35Ministerial Welcome Address

  • 08:45Keynote

  • 09:10Outlook Session

    2020 Vision: Demystifying the Retail Horizon

    From creeping isolationism to the paradigm-shifting potential of artificial intelligence, uncertainty lies around every corner on the global retail circuit. But where risk abounds, so too does opportunity. In this session, we’ll break down the changing macroeconomic and socio-political environments that we inhabit; interrogate how regulators are responding to the overwhelming influence of social media titans; and see what it takes to become a truly responsive retailer in today’s highly interconnected world.

  • 10:00Keynote

  • 10:25Morning Refreshments & Networking

  • 10:55Partner Keynote

  • 11:25Transformation Session

    Pathing the Way: Rising to the Transformation Challenge

    We are in the midst of a shift away from ownership – the service economy is gathering real momentum; power is being redistributed among consumers. Implementing systematic and structural changes in response to these changing power dynamics can be daunting, especially when existing methods have been historically successful. In this session, we’ll strip retailers down to the bones to see how leading organisations are structured to adapt. And, as new retail firms emerge, some in entirely new industries, we’ll discuss why the traditional, binary ‘compete or collaborate’ dilemma should be seen as a continuum rather than a fixed position – does it make business sense to partner with today’s rivals to create tomorrow’s leaders?

  • 12:15Keynote

  • 12:40Lunch Welcome Remarks

  • 12:45Lunch & Networking

  • 13:45 STREAM 1
    STREAM 2
    STREAM 3
    STREAM 4

    People and Empowerment Stream
    The State of Competition: Winning the War for Talent

    AI is forecast to create more jobs than it displaces, leaving room for a deeper focus on uniquely human abilities. Securing these contested pockets of creative talent is a non-negotiable priority for retailers who want to shape, rather than react to, a new age of industry. In this session, we’ll break down where organisation are investing to attract, empower, and retain their most valuable resource – their people. We’ll discuss the skills your future workforce will require in a rapidly changing retail environment, how to master talent identification to fuel firm growth, and the practical steps that will actively empower your organisation’s people.

    Marketing Stream
    Recasting Brick and Mortar: Creating an Interconnected Shopping Experience

    While consumers are never truly lost, dissonance between physical and digital experiences is a cardinal sin in today’s experiential landscape. By de-siloing digital and physical sites into one interconnected, cross-channel strategy, retailers can present a seamless, creative front that resonates with consumers. In this session, we’ll discuss the tangible and practical methods retailers can adopt to ensure the way consumers see them – as one unified entity, not as separate physical and online presences – is an accurate reflection of their business model.

    Fulfilment Stream
    Visibility Over Supply: Transparency, Traceability, and Security

    Deepening fissures in globalisation, meteoric advancements in blockchain technology, and a threatening cyber landscape – all signs of a global paradigm shift impacting the movement of goods. In this session we’ll discuss how retailers are grappling with these geopolitical and technical developments to achieve security, traceability, and transparency over supply; and what steps you can take to absorb rapid, consumer driven change with certainty.

    Consumer Insights Stream
    World Building in Retail: Mastering Consumer Ecosystems

    Territory, shared sentiment, group identity – these are all signs of traditional community that have translated to digital spaces. For retailers, these hyper-specialised and engaged online communities are a highly attractive proposition. But engaging these tribes authentically and earning and rewarding their loyalty is a complex undertaking. Today, we’ll unpack the evolution of online communities and the opportunity they present to your brand, discuss successful examples of retail ‘world building’ inside consumer ecosystems, and provide insights into how you can build out a personalised online presence in order to earn the loyalty of consumers in the habitats they have built for themselves.

  • 14:35 STREAM 1
    STREAM 2
    STREAM 3
    STREAM 4

    People and Empowerment Keynote
    Marketing Keynote
    Fulfilment Keynote
    Consumer Insights Keynote
  • 15:00Afternoon Refreshments & Networking

  • 15:30Platinum Keynote

  • 15:45Customer Session

    The Digital Gateway: Transforming Customer Experience

    The age of mass production – creating a standardised product for a faceless market – is over; at least from a consumer’s perspective. Increasingly, customers demand uniqueness, personalisation, and a level of customisation that requires attentiveness and responsiveness from retailers. The retailers that provide a digital gateway for consumers to curate products that capture this spirit of individuality will have a competitive advantage over those who insist on serving customers on the firm’s terms. In this session, we’ll look at the opportunities created by the digitisation of retail; the methods by which your organisation can create a truly custom CX; and the practical steps you can take to establish and improve your integration of digital technology into your everyday store experience.

  • 16:35Keynote

  • 17:00Closing Remarks from the Chairman

  • 17:05Networking Drinks Remarks

  • 17:10Networking Drinks Reception

  • 18:30Close of Day One

Thursday, 9th April 2020
  • 08:20Registration, Refreshments & Networking

  • 08:40Opening Remarks from the Chairman

  • 08:45Keynote

  • 09:10Sustainability Session

    Cause for Change: Ushering in a New Era of Sustainability

    Sustainability has outgrown its roots as a pure play for consumer allegiances. As the dimensions of sustainability shift, from environmental concerns to broader social and economic cases, retailers are untangling the complex business case behind being a sustainable enterprise to see where their priorities lie. In this session we’ll unpack the evolving sustainability agenda, from consumer activism and corporate reputation to operating in a heightened regulatory and litigious environment, so that you can better define and pursue a sustainable vision for your business.

  • 10:00Diamond Keynote

  • 10:25Morning Refreshments & Networking

  • 11:00Platinum Keynote

  • 11:15Opportunity Session

    Evolving with the Times: The Technologies Augmenting Retail

    From momentous strides in artificial intelligence to consequential developments in payments and augmented reality, technology is changing the very fabric of retail. In this session, we’ll examine the possibilities enabled by AI for large and small retailers alike; examine how augmented reality will shape the changerooms and aisles of tomorrow; and explain why understanding your customers’ preferred payment methods – and implementing the technology required to support them – is crucial in order to foster loyalty and drive new business through your doors.

  • 12:05Keynote

  • 12:30Lunch Welcome Remarks

  • 12:35Lunch & Networking

  • 13:30 STREAM 1
    STREAM 2
    STREAM 3
    STREAM 4

    People and Empowerment Stream
    The New Retail Armory: Empowering Your People

    A genuine, articulate and aspirational purpose is not just for the benefit of consumers. Retailers are crossing the bridge from employee experience to performance and profitability, investing steadily in internal systems and structures in the process. In this session we’ll break down what value-based leadership looks like on the retail frontline, discuss the tools being deployed to align employees across the entire business hierarchy, and see how leading retailers are curating authentic, value-driven cultures.

    Marketing Stream
    The Creativity of Connection: Rewriting Customer Journeys

    Customers are fundamentally changing. They are shopping in the moment, and that moment has become ubiquitous. From conversion and attribution to segmentation and dissemination, there is no doubt that the data-infused web that is modern retail can entangle brands. In this session we’ll untangle customer journeys; and examine how leading retailers are leveraging sources of influence close to consumers to build brand advocacy and drive the path to purchase.

    Fulfilment Stream
    New Product Pathways: Getting Closer to the Consumer

    Retailers are running out of both time and room to manoeuvre. Soaring customer expectations for the almost instantaneous post-purchase provision of goods and services will not be tempered by congested cities or vast distances. In response, retailers are creating new product pathways to bring themselves closer to the consumer. From warehouse-roaming robots to drone delivery and autonomous vehicles, this session will discuss the precise new technologies that retailers are adopting to get one step closer to consumers.

    Consumer Insights Stream
    Data and Analytics: Unlocking the Value in Your Customer Science

    Retailers have a wealth of customer data at their disposal, and now that the barriers to hyper-personalisation are rescinding, customers expect to be understood. In this session we’ll discuss how retailers are reconciling disparate data sources to map customer journeys and master consumer ecosystems, understand individuals at scale, and ultimately, convert customer knowledge into profit.

  • 14:20 STREAM 1
    STREAM 2
    STREAM 3
    STREAM 4

    People and Empowerment Keynote
    Marketing Keynote
    Fulfilment Keynote
    Consumer Insights Keynote
  • 14:55Afternoon Refreshments & Networking

  • 15:20Keynote

  • 15:45Keynote

  • 16:10Closing Remarks from the Chairman

  • 16:15Close of Summit

REGISTER NOW
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Sponsorship

www.kepleranalytics.com.au

Kepler is the world’s 1st Intelligent Sales Improvement and Conversion Optimisation system for retailers managing brick-and-mortar stores.

Kepler provides a real time view of retail sales drivers using our unique traffic monitoring technology integrated with sales, rosters and other store operational data.

Retailers in ten countries managing 1,600+ stores using Kepler have achieved improved sales growth, reduced wages and lower occupancy cost across their store network within 12 months.

www.dunnhumby.com

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. For 30 years, we’ve partnered with businesses around the world to use Customer Data Science to increase revenue and profits by delivering exceptional experiences for their Customer.

www.kronos.com.au

Kronos is the global leader in delivering workforce management solutions in the cloud. Kronos for Retail is the most widely adopted and deployed workforce solution available. We’ve designed our solutions to meet the unique needs and challenges of retail organisations.

More than 1,000 retail organisations use Kronos to empower employees and promote continuous improvement. Because in today’s fiercely competitive market, your success depends on your ability to remain flexible while providing impeccable customer service to gain market share and increase your brand loyalty.

www.kepleranalytics.com.au

Kepler is the world’s 1st Intelligent Sales Improvement and Conversion Optimisation system for retailers managing brick-and-mortar stores.

Kepler provides a real time view of retail sales drivers using our unique traffic monitoring technology integrated with sales, rosters and other store operational data.

Retailers in ten countries managing 1,600+ stores using Kepler have achieved improved sales growth, reduced wages and lower occupancy cost across their store network within 12 months.

www.gs1au.org

Your partners in Supply Chain.

We do our thing, so you can do great things.

www.workjam.com

The WorkJam Digital Workplace unleashes the potential of your enterprise workforce through agile scheduling, transformative communication, experiential learning, and tailored recognition.

WorkJam increases sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more motivated and engaged workforce.

For employees, WorkJam delivers more control over their schedule, providing work-life balance, as well as the opportunity to develop skills, improve sales acumen, and maximize their earnings to advance their economic well-being.

www.wearesonder.com

Sonder are the global authority on owned media. They provide independent valuations on undervalued media assets and have a SaaS tool to improve media operations performance. They have unlocked over $4B in media value for retailers like Coles, Myer, KFC, Stockland and Telstra.

Celebrating its 9th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.

The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business. Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community. Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience.

As a marketing platform to demonstrate expertise, credibility and grow your business with the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

This event was sold out in 2019

Angel Gomez – Commercial Director
Tel: 02 8090 4363
Email: [email protected]

Register Here


Pricing and Discounts Launch Registration
Per Delegate
(until 15/11/2019)

Per Delegate
Early Registration
Per Delegate
(until 7/02/2020)

Per Delegate
Standard Registration
Per Delegate
(from 8/02/2020)

Per Delegate
1 Delegate $1,195 + GST $1,495 + GST $1,795 + GST
4 Delegates (includes 1 Free) $1,195 + GST $1,495 + GST $1,795 + GST
8 Delegates (includes 2 Free) $1,195 + GST $1,495 + GST $1,795 + GST
12 Delegates (includes 3 Free) $1,195 + GST $1,495 + GST $1,795 + GST

Please note if you are a Service Provider to retail professionals, email [email protected] to register.

  • Terms & Conditions

    Delegate Package:

    Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to speaker presentations. Please note: not all speakers choose to provide presentation papers. One delegate pass is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

    Payment & Discounts:

    Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. All prices quoted are inclusive of GST. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card.

    Organiser’s Rights:

    Connect Media and Communications Group Pty Ltd endeavors to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communications Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone the event when full refunds will be issued. In the unlikely event that it is cancelled or postponed, no compensation will be provided for cancelled/amended travel arrangements. Connect Media and Communications Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.

    Photography and Video:

    Connect Media and Communications Group Pty Ltd may take photographs and/or video of the event you are attending and in doing so your image may be included in the photographs and videos reproduced and distributed by Connect Media and Communications Group Pty Ltd in any medium to any part of the world. By attending the event you irrevocably agree to submit your image for reproduction by Connect Media and Communications Group Pty Ltd in distributing marketing material and/or video footage of the events. Should a delegate not agree to the above image release, they must advise [email protected].

    Cancellation Policy:

    A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Full payment is required within 7 days of registration – if payment is not received in this time and cancellation is requested more than 10 days after registration – payment is to be honoured.

    Privacy Disclosure:

    We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email [email protected]. To view our full privacy policy please visit: www.connectmedia.com/privacy-policy/.

  • FAQ

    Frequently Asked Questions (FAQ)

    What’s included in my delegate pass?

    A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.

    Is there a group booking discount?

    Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact [email protected]

    Can I transfer my pass?

    A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to [email protected]

    How do I receive my delegate pass?

    Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.

    Is media registration available?

    No, this is a closed and confidential event. Media registrations are not available.

    Cancellation Policy:

    A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    What is a Service Provider?

    A service provider refers to an individual or organisation who supplies products and/or services to the primary audience of retail industry.

    Service providers may only have one representative at the event. A delegate pass is entry for one person only, passes cannot be shared. All service providers who apply for a pass will be reviewed internally before a registration is completed.

    Will there be a delegate list available?

    No, Connect Media does not provide delegate lists to attendees