RT @dominicpatters: Ocado have revolutionised grocery retailing and are settting a standard that others are struggling to follow - can’t wa…(about 1 week ago)
Celebrating its 8th year, the Retail Leaders Forum is the most senior and significant gathering of Retail executives in Australia.
The retail landscape is gripped by seismic change. The last barriers to personalisation are rescinding, the online offline retail loop is closing, and retailers are now empowered to traverse traditional industry lines. To remain competitive in today’s consumer-led world, retailers are seeking comprehensive strategies and adopting digital solutions to deliver a global retail experience.
Bringing together the nation’s leading Retail executives in an exclusive retailer-only event, the Retail Leaders Forum is the ideal platform from which to formulate strategies to successfully overcome the challenges of the future and enhance business performance today.
This event features an ambitious, business-focussed retail agenda with over 40 C-Suite perspectives from the highest levels of retail in Australia. In a closed, invitation-only format, delegates will benefit by interacting and learning directly from local and international retailers.
// 12 Keynotes
// 2 Powerful days
// Executive learning agenda
// 50+ Industry speakers
// 450+ Executives
// 5 Star networking environment
Rocco joined Amazon in early 2006 and held a variety of positions at the company before becoming the first Country Manager for Amazon Australia, ahead of the launch of amazon.com.au in December 2017. Since then, he has built and now leads a team focusing on growing the offering for Australian customers and businesses that sell on the Amazon marketplace, including launching products and services such as Prime, Alexa-enabled Echo Devices, Global Store, and Fulfilment By Amazon. Prior to his role in Australia, Rocco led the German Consumables team at Amazon which included responsibilities for FMCG product lines as well as programs such as Prime Family, Subscribe & Save, EU Prime Pantry and EU Dash. He also supported the India team subsequent to their launch.
Terry J. Lundgren|
Fmr Chairman and Chief Executive Officer
Terry Lundgren served for 14 years as CEO of Macy’s, Inc., operator of Macy’s, Bloomingdale’s, Bluemercury and one of the largest retail ecommerce businesses in America. He retired from Macy’s, Inc. in January 2018 after serving for 10 months as the company’s Executive Chairman. Prior to becoming CEO of the company in February 2003 and Chairman and CEO in January 2004, Lundgren had been President and Chief Merchandising Officer since May 1997. (The company’s name changed to Macy’s, Inc. from Federated Department Stores, Inc. in 2007.) As CEO, Lundgren led Federated’s acquisition of The May Department Stores Company in August 2005, nearly doubling the size of the company. One year later, he changed the name of more than 400 regional department stores across the country to the Macy’s name, creating a nationwide brand and the largest fashion retail company in America. In fiscal 2016, the final years of Lundgren’s tenure as CEO, Macy’s, Inc. sales approached $26 billion, with approximately 140,000 employees. The company operated approximately 575 department stores under the nameplates Macy’s and Bloomingdale’s, and approximately 150 specialty stores that include Bluemercury, Bloomingdale’s The Outlet and Macy’s Backstage, in 45 states, the District of Columbia, Guam and Puerto Rico, as well as macys.com, bloomingdales.com and bluemercury.com. Bloomingdale’s has store locations in the Middle East in partnership with the Al Tayer Group and Macy’s has an on-line presence in China on Alibaba’s TMall global e-commerce platform. Prior to joining Federated, Lundgren was Chairman, CEO of Neiman Marcus. Lundgren is a native of Long Beach, CA, a graduate of The University of Arizona, and an active supporter of The Terry J. Lundgren Center for Retailing at The University of Arizona. He has honorary doctorate degrees from The University of Arizona and Suffolk University, and serves as an Executive In Residence at Columbia Business School. Lundgren currently serves on the boards of The Procter & Gamble Company, Carnegie Hall and is chairman of the Economic Club of New York. He is a former board member of Kraft Foods Inc., the Federal Reserve Bank of New York and has participated in numerous charitable and civic efforts and has received numerous awards and recognitions for his leadership in the Fashion Retail industries as well as for his civic and charitable contributions. He has served as co-chairman of the Partnership for New York City and the American Heart Association CEO Roundtable, and chairman of the National Retail Federation (twice), National Minority Supplier Development Council, and the American Society of Corporate Executives.
Chief Product Officer
Ocado Group (UK)
Simon is the Chief Product Officer for Ocado Solutions, accountable for the vision and development of the Ocado Smart Platform, now powering a number of the worlds leading grocery brands. He is also a Non-Executive Director of Royal Mail PLC in the UK, and a founder member of the Digital Advisory Board for Coca Cola Enterprises in Europe. Simon’s background covers many categories and countries with leadership roles at Apple, Honda, HSBC, lastminute.com, Motorola & Wm Morrisons PLC. He was formerly educated in Computer Science and born in the North East of England.
Precinct Properties NZ & Super Retail Group
Launa Inman is a Non-Executive Director of the Super Retail Group, where she is Chair of the Remuneration Committee, and a Board Member of Precinct, a New Zealand commercial property group. Launa also serves on two Not For Profit boards, The Alannah Madeline Foundation and the Virgin Melbourne Fashion Festival.
Launa’s previous Board experience includes 7 years as a Non-Executive Director on the Commonwealth Bank board. While serving on the Commonwealth Bank Board, Launa was additionally part of the Risk, Remuneration and Audit Committee.
Launa has served as Managing Director/CEO of Officeworks, Target Australia and Billabong International, where she was one of only six Woman CEOs in the ASX 200.
Launa’s experience is recognised internationally as a leader of large corporations, multi-brand wholesale and retail, e-commerce, strategic planning, marketing and corporate restructuring. Launa is passionate about customer experience and using technology as an enabler of innovation.
In recognition of her contribution to business Launa was awarded Telstra Australian Businesswoman of the Year and Victoria Businesswoman of the Year in 2003. In 2015 the Australian Marketing Institute awarded her the prestigious Sir Charles McGrath Award for her significant contribution to the field of marketing and wider industry achievements.
Group Chief Executive Officer and Managing Director
Lord Mark Price|
Fmr Managing Director
Fmr Deputy Chairman
John Lewis Partnership (UK)
After reading Archaeology and Ancient History Mark started his career at the John Lewis partnership as a graduate trainee in 1982 progressing to become Branch manager in High Wycombe and Cheadle. In 2005 he joined the John Lewis Partnership Board taking on responsibility for strategy and IT as Development Director. In April 2007 he was appointed as Managing Director of Waitrose. At the time Waitrose had 183 stores but had increased to 346 when he retired in 2016 after 10 fulfilling years in the role.
In 2013 in addition to his position at Waitrose Mark became Deputy Chairman of the John Lewis Partnership.
He was Chairman of Business in the Community from 2011-2015 and The Prince’s Countryside Fund from 2010–2016. He also sat on the Board of Directors of Channel 4 TV latterly as Deputy Chairman from 2013-16.
He was appointed Commander of the Royal Victorian Order in the 2014 New Year’s Honours for his work with Business in the Community and The Prince’s Countryside Fund. He is also Life Patron of GroceryAid.
In February 2016 Lord Price was appointed the United Kingdom Minister of State for Trade and Investment and was made a life peer.
He left the Government in September 2017 to pursue his writing and business interests and remains a member of the House of Lords. To date he has published 5 books on business, food and for children.
Dr Keyu Jin|
Professor of Economics
London School of Economics (UK)
Dr Keyu Jin is a tenured professor of Economics at the London school of Economics. She is from Beijing, China, and holds a B.A., M.A. and Phd from Harvard University. Her research focuses on international macroeconomics and the Chinese economy. Multiple academic works have been published in the top academic journals in Economics. Outside academia, she serves as a non-executive director to Richemont Group, the second largest luxury conglomerate. She also serves on the working committee for China Banking Regulatory Committee on Fintech. In recent years, she has focused on technology investments in China. A columnist for Project Syndicate and Caixin Magazine, the main economics and finance magazine in China, she writes widely about the Chinese economy and global finance, and have made multiple op-ed contributions to the Financial Times. She has had prior experience at the IMF, the World Bank, the New York Fed, Goldman Sachs, as well as other financial institutions. She was named Young global leader by the World Economic Forum in 2014.
Senior Vice President, Business Technology
Henrik Amsinck is the CIO in the LEGO Group and are leading an ever-increasing deployment of technology in the company. He has held this position since 2007, though he has extended his technology domain substantially, as the company went on a 10 year long double-digit growth journey. He strategically oversees consumer facing digital technologies in marketing and commerce. In LEGO Corporate Management, Henrik has been tasked to head up the “Leverage digitalization” strategic priority and has be instrumental in several digital initiatives. Henrik has transformed IT into a product organization, named Business Technology, and is currently driving a huge companywide transition into an agile delivery model. Henrik has been awarded CIO of the year more than once, and he holds a number of Board positions in private and public companies. Together with two renowned professors, Henrik won the prestigious SIM paper competition prize, where he introduces the “Digital Engagement Platform” and the four digital vectors, that LEGO uses to navigate the portfolio of digital initiatives. Henrik has held CIO positions in TDC and AAK before joining the LEGO Group, but started his career in Finance in Banking. He holds a Master in Economics from Aarhus University and added several leadership courses since then. Henrik is member of the global CIO Network, Enterprise 50 and the Danish network for CIOs from the largest companies in the country.
Chief Executive Officer
The Store (USA)
President of Supply Chain Solutions
Li & Fung (HK)
Erica joined Super Retail Group in November 2011 as Managing Director – Sports Retailing, following the acquisition of Rebel Group, and leads the rebel and Infinite Retail businesses. Erica has over 20 years of Australian retail experience and has served in senior management positions, including General Manager of Merchandise & Marketing at Rebel Sport, General Manager of two women’s apparel businesses for Specialty Fashion Group and National Product Management roles at Harvey Norman. Erica has also had a variety of board roles including Sydney FC A-League club since 2014. She is passionate about driving participation in sport (especially for girls), and mentoring women in business.
Holly Kramer is the Deputy Chairman of Australia Post and a Non-Executive Director on the Boards of Woolworths and 2XU. She also sits on the boards of Western Sydney University, the GO (GoodesO’Loughlin) Foundation, community-owned telco Southern Phones and ASIC External Advisory Panel. Holly’s previous boards include AMP Limited and Nine Entertainment. In her executive career, Holly was the CEO of apparel retailer Best & Less, where she was responsible for transforming the business and returning it to growth and profitability. In that role, she was responsible for approximately 200 stores and 4300 employees across Australia. Prior to Best & Less, she was an executive at Pacific Brands, running the Workwear and Homewares Divisions, and Telstra, where she held the roles of Group Managing Director- Product Management and Chief of Marketing. She has also held management positions at ecorp Ltd and Ford Motor Company (in Australia and the US.) Holly has a BA with Honours in Economics and Political Science from Yale University and an MBA from Georgetown University. She is a member of Chief Executive Women and was the recipient of the 2016 AMI’s Sir Charles McGrath award for Marketing.
Chief Executive Officer
Director, Store Planning- Asia, Middle East and Africa
Levi Strauss Asia Pacific Division (SGP)
Akash has a wealth of experience in retail and project management and has worked for leading global brands including Gucci, Jimmy Choo, Pizza Hut, KFC, and Calvin Klein. Akash is well versed in designing and project managing the delivering of stores across Asia. His experience includes planning, budgeting, and tracking the store construction progress using tools and templates to ensure that the stores are delivered on time. Akash currently manages a team of 16 Architects and Project Managers who create strategic processes to effectively roll out Levi’s® and Dockers® Brands across different regions. Akash holds a Bachelor in Tech Civil Engineering from the National Institute of Technology, India.
Director & Chief Executive Officer
PMP, JB Hi-Fi, Visit Victoria and the Melbourne Festival
General Manager, APAC
The Hon. Dominic Perrottet MP|
NSW Treasurer and Minister for Industrial Relations
Dominic Perrottet is the NSW Treasurer and Minister for Industrial Relations. He was appointed Treasurer in January 2017 having served as the Minister for Finance, Services and Property under Premier Mike Baird. As Treasurer, Dominic is driven by the belief that responsible financial and economic management are the essential foundation for improving services and investing in infrastructure, while lowering the tax and regulatory burden. His budgets have been characterised by strong surpluses and spending restraint, and he has overseen tax cuts of more than $2 billion, while maintaining NSW’s coveted triple-A credit rating. As Treasurer, Dominic has also focused on supporting the aspirational low- and middle-income families who are the heart of NSW’s success, working to ease cost of living pressures and increase economic opportunity. He is a firm believer in governments making better use of public assets, and has overseen the final stages of NSW Government’s highly successful “Rebuilding NSW” asset recycling program, generating almost AU$30 billion in proceeds for investment into new productive infrastructure across NSW. He is an outspoken advocate for reform, and has led the rollout of Service NSW and the establishment of icare, and instituted the state’s first ever Productivity Commission and Chief Economist to drive a new economic agenda for NSW. Mindful of the pressing intergenerational challenges NSW faces, in 2018 Dominic established the NSW Generations fund to offset future public debt and secure NSW’s financial strength for generations to come.
Tim is the Chair and Director of NRMA, a Director of Platinum Asset Management Limited and Advisor to Quantium, Australia’s leading data and analytics company, and holds interests in several private high growth innovative companies. He is an authority on how to use information and technology to drive innovation, for corporate strategy and for a better society. His core interest relates to the role of directors to create good governance, for the service of customers and the community. Tim is an experienced chair, non-executive director, former CEO, and advisor for high-performance global and Australian companies. His career has spanned diverse categories including artificial intelligence and machine learning, big data, digital transformation, mobility and transport, financial services and media. Along with fellow directors and Chairman Hon. R J Hawke, Tim helped to establish The Bestest Foundation. This charity has raised over $4,000,000 for disadvantaged Australian children.
Global Director- Sustainability & Corporate Social Responsibility
Chief Executive Officer
Michael Ford was appointed CEO of Steinhoff Asia Pacific Group Holdings in August 2017. Michael has over 25 years of international retail experience and is highly skilled in all facets of retail, with a particular passion for business innovation and transformation. He has held CEO roles with iconic retail brands such as The Good Guys, Country Road, Esprit and Jag Clothing.
As Chief Executive Officer of The Good Guys between 2004 and 2016, Michael lead a team of over 4,400 employees across Australia to deliver the organisation’s mission of delighting customers and ‘doing good’ through a lens of remarkable retail, in order to become the most successful and admired electrical appliance retailer in Australia. He led The Good Guys into a new age of prosperity and growth, doubling the company’s annual turnover and achieving the number one market share and number one preference to shop for large and small appliances in Australia.
Michael’s leadership helped The Good Guys flourish in an industry that was undergoing rapid structural transformation and consolidation, and which was impacted by significant price deflation as well as the emergence of new players. He did this by identifying and utilising industry trends, seeking out World’s best practice, investing in best-of-breed systems and infrastructure, and adapting working practices to accommodate rapidly changing consumer needs.
Chief Executive Officer
Nishad has a proven track record of creating significant and sustainable growth for QSR organisations and franchises across the globe. During his over 10 years leading retail operations and supply chain for Starbucks, he played an integral role in guiding the expansion to over 2,500 stores in the Asia Pacific region. As a senior executive at Skylark, Nishad oversaw marketing, menu, promotions and sales strategy for the organisation’s 3,000 Japanese restaurants and accelerated their transformation to superior financial performance.
Chief Executive Officer
Starbucks Coffee Australia
Chris Garlick has been CEO of Starbucks Australia since 2014. Chris’ appointment to the role was part of the acquisition of Starbucks Australia by the Withers Group. It was also the beginning of the transformation of the business, after it had failed to gain traction since the brand entered Australia in 2000. Under Chris’ leadership, the transformation of Starbucks Australia has been characterised by a deep understanding of the economics of the local market, as well as an unrelenting focus on delighting customers with exceptional experiences in stores, consistent delivery of high quality beverages, and the physical and digital engagement of customers in a way that has strong resonance with target groups. By the end of 2018, Starbucks Australia will have reached 44 stores; beyond that, there is an exciting pipeline of future stores in locations exposed to high customer traffic flows. Prior to Starbucks, Chris was General Manager of the Non-Food business at Coles Supermarkets for 2.5 years. This role provided the opportunity for Chris to be a prominent leader and active contributor to the remarkable performance trajectory of that business during that period of time. All of this was after Chris “grew up” within BP over 16 years. Over his time in BP, Chris moved from a graduate intake in the very early stages of his career, to running the Retail business in Australia. Notable highlights were his 6 years in Senior Marketing and Sales roles in BP America based in Chicago, including 4 years as Vice President of Product & Offer Development; and leading the Australian Petrol & Convenience Business to deliver material profit growth through a highly engaged team. Chris has an MBA from the Australian Graduate School of Management (AGSM), and has spent time at Kellogg Graduate School of Management undertaking various Sales & Marketing programs. His undergraduate degree is a Bachelor of Arts, with Honours in Politics.
Chief Human Resources Officer
Super Retail Group
Jane Kelly joined Super Retail Group in July 2016 as Chief Human Resources Officer (CHRO) from BT Financial Group, where she served as Human Resources and Corporate Affairs Director. Previously, she served in a number of senior roles in large, complex organisations, including Head of Reward for St. George Bank and Head of HR Australian Financial Services at Westpac. Jane holds a Masters of Commerce and Employee Relations with honours from the University of Melbourne, and a Bachelor of Commerce from the University of New South Wales. As CHRO, Jane is responsible for advancing Super Retail Group’s strong focus on team engagement, culture and capability development.
Chief Operating Officer
Jo Devery is the Chief Operating Officer of family-owned, Australian retail entity, Winning Group. Jo holds executive accountability for the Group’s Winning Services and Home Clearance businesses, as well as for the Customer Experience, Commercial and Team Experience business units. Jo is focused on the fast growth and transformation of the Group’s constantly evolving business model. Jo’s success lies in her ability to deliver business goals through the understanding of the end-to-end retail supply chain and her ability to lead & engage stakeholders. Previously, Jo held senior management positions with Lux Group, Big W, Kmart, Myer and Pacific Brands in Australia and Asia. Jo is a member on the Australian Institute of Company Directors.
Non- Executive Director
The Royal Children's Hospital
General Manager Australia Consumer Product Division
Consumer Division General Manager, Stijn Demeersseman is a passionate Xennial driven by transforming businesses and organisations to be sharply focused on succeeding in the ever-changing consumer landscape. In addition to working companies to evolve their business model to meet consumer needs, Stijn is dedicated to driving the brands he works for to take a more of sustainable and a socially aware approach towards the communities in which they operate. Stijn has extensive experience in the European Consumer Goods Industry having held roles at both national and regional levels for both Procter & Gamble and across various locations for L’Oréal. Through this experience, he is keenly aware of the need create personal connections with consumers, and prides himself on creating an environment where his team is empowered to curate holistic customer experiences, drive stronger omni-channel retailer partnerships driving day in day success.
Global Director, Digital and Ecommerce
Vice President Customer ANZ
Zip Co, FoodCo, HRI & General Pants Group
General Manager Loyalty, Data and Myer Media
Head of Leadership and Team Experience
Levi Aron is the Australian Country Manager for Deliveroo, the UK founded tech startup that provides an on-demand delivery service for high-quality restaurant meals. Deliveroo has seen phenomenal success since its launch in 2013 and as such is continually growing, and is now available in over 200 cities across 13 countries (including Melbourne, Geelong, Sydney, Wollongong, Penrith, Brisbane, Gold Coast, Perth, Adelaide & Canberra), and has raised over A$1.2 billion to date – a true start up success story. Since joining Deliveroo in July 2015, Levi’s drive for creativity, efficiency and innovation in the business has seen him implement a variety of new tactics in Australia that enabled the company reach higher levels of success. Levi has a very hands-on approach to management, being known for going back to the ‘shop floor’ every fortnight, getting his bike out and doing an evening of deliveries with the other Deliveroo riders. He finds this regular first-hand experience incredibly beneficial as it enables him to gather invaluable insights and feedback, which he can in turn utilise to improve the efficiency of the customer and partner experience. Levi has 18 years’ experience in senior leadership roles. He possesses extensive operations, sales, marketing, and customer engagement experience with a demonstrated track record in building and managing effective teams, capable of scaling to desired business objectives.
Chief Marketing Officer
CMO for Kraft Heinz Australia, responsible for strategy, creative and execution for all categories for Kraft Heinz in Australia. Prior to that, spent 18 years in Unilever across global, regional and country roles in both marketing and sales. Winner of Cannes Lion, Effie and D&AD awards.
Head of Retail
Executive General Manager, Convenience Retail
Appointed in August 2017, Richard is accountable for leading the transformation of Caltex’s retail and consumer fuel business. Richard has worked in retail and consumer goods for twenty years in Australia and the UK with a broad range of leadership experience across commercial functions. Before joining Caltex, Richard was a member of the leadership team at Coles Supermarkets where he was most recently the Supply Chain & Strategy Director. Prior to this, Richard was the Merchandise Director and the Director responsible for Coles Express. Richard holds a Bachelor of Arts from Cambridge University.
Chief Digital Officer
Mark is the Chief Digital Officer of Accent Group Ltd, Australia’s largest footwear retailer with over 440 stores across Australia & New Zealand. Mark has extensive experience in a variety of retail disciplines including Merchandise, Marketing, eCommerce, CRM, and Omni-channel retail. Mark has developed a reputation as a change agent, leading several high-profile change management and strategic projects at Accent Group through digitising the organisation and re-imagining retail. He is responsible for the Group Digital Strategy and execution for 9 retail and wholesale brands including, The Athlete’s Foot, Platypus, HypeDC, Skechers, Vans, Timberland, Merrell, Sperry, Saucony & CAT. Mark holds a Masters of Management and MBA from MGSM, and is a non-executive director of not-for-profit board.
Chief Executive Officer
Craveable Brands (Oporto, Red Rooster)
Head of Creative, Content and Digital Marketing
Flight Centre Travel Group
A passionate creative marketer, Luke has worked in various marketing roles across the FMCG range category including natural health, entertainment, food and now travel. Majoring in Marketing and Law, Luke has used his skills across multiple roles where he currently leads the brand strategy for one of the largest travel companies in the world, Flight Centre. Recent work has had him launch the new brand direction and created their first ever travel series ‘The 48 Hour Destination’ on network 10. He is currently working on his two new project, The second season of The 48 Hour Destination and a new series using SEO data and highlighting our consultants in ‘The Expert Series’.
Chief Customer Officer
Director of Loyalty and Digital Commerce
Author & Advisor on Retail Strategy
Brand and Partnerships
Lululemon Australia & New Zealand
National Advertising & Communications Manager
Simon is a highly passionate marketing & business professional who is currently the National Advertising & Communications Manager at Officeworks Australia. His strengths are grounded within Inspirational Leadership, as well as the strategic and analytical side of the marketing space. He has built strong strategic partnerships across the retail and media industry while at Officeworks & Boost Juice, and took a lead role in evolving the communications strategy during the transformation of Kmart, while also having extensive experience within the Advertising Agency environment.
He has lead Marketing Teams across a variety of retail businesses, and is an avid mentor to those he can pass his knowledge and experience on to. Developing strong and passionate teams that can implement world-class marketing strategies and campaigns that grow brands, is his key focus.
In 2010 Simon completed a Masters in Marketing Degree at Swinburne University, in 2012 he was named the Retail Zoo (Holding Company of Boost Juice) Employee of the year, and has won multiple national & international industry awards in Advertising Effectiveness for creating best-in-class Retail Marketing for the Officeworks Brand. In 2016 Simon was inducted into the Marketing Academy of Australia.
Chief Marketing Director
Angus has spent 30 years working in marketing across consumer electronics, telecommunications and IT. He is currently the CMO for LG Electronics Australia were Life is Good managing the entire B2C and B2B portfolio of 17 categories. Previously he has worked at a Local, Regional and Global level for companies including Optus, HPE and Dell.
Chief Marketing Officer
Donna Pidduck joined Origin in March 2017 and holds the position of Chief Marketing Officer. Donna leads the marketing function in the retail business and is responsible for brand, customer marketing, product development and customer experience across Origin’s residential and SME customers. Prior to joining Origin, Donna spent 18 years with GE Capital in both Australia and Europe (Zurich), in a range of senior marketing positions across multiple disciplines such as brand development, credit card segment marketing, personal lending and commercial lending. Donna holds a Bachelor of Business (Marketing) from the Royal Melbourne Institute of Technology.
General Manager Human Resources
Kmart Tyre & Auto Service
Fiona Murphy is General Manager, Human Resources at Kmart Tyre & Auto Service, part of the Wesfarmers group of companies. Qualified in both Psychology and Law, she has over 20 years of experience in HR both in Australia and the UK and held senior roles in organisations as diverse as Channel 4 Television (UK), Uniting Care, and Study Group. Her retail experience includes Hertz Rent-a-Car (UK), the Just Group, and her current role. She is passionate about building skills via vocational education and mentoring women into leadership roles.
Fmr Retail Director
Karen Matthews has over 22 years experience in national and international retailing, franchising and brand management and summarises her career in distinct but interconnected chapters….
Karen is recognised in the market as a confident and innovative leader with strong operational and strategic experience and an unwavering commitment to vision, people and product
She has won a number of awards over her career including 2004 Telstra NSW Business Woman of Year, 2005 PWC NSW Franchise Woman Year and 2007 PWC National Franchise Woman of Year
Chemist Warehouse Group
Economic, social and political forces are colliding to provoke change in Australian retail. Consumers are shackled by weak household income growth, global price transparency is undermining traditional business models, and the onslaught of international market entrants shows no signs of slowing. Low wage growth, high household debt, and declining consumer sentiment – how are retailers adapting their consumer value proposition to the current economic climate? What regulatory stance can the Federal Government take to support Australian retailers? And how can retailers position themselves to account for political volatility?
Retail planning has a new-found velocity. Tasked with maintaining relevance in the era of instant fulfilment, retailers have an ever-diminishing window to convert consumer interest into profit. How are retailers reengineering the supply chain to support reigned-in strategic timelines? From blockchain remodelling to the Internet of Things, how are retailers accounting for experimental and consequential technological advancements? And how are real-time customer experience insights being channelled into responsive, dynamic strategies? How can retailers accelerate their journey to becoming an Intelligent Enterprise?
Marketers hold dominion over consumer touchpoints. With a near omniscient view of the customer journey, the art of engagement has become masterful. As the barriers to hyper-personalisation rescind, how are marketers striking a balance between persuasive and over-intrusive product offerings? How are metrics advancing to measure previous intangibles in marketing? And how are marketers reframing their approach to audience segmentation? Conversational home interfaces are shrinking the space brands have to operate in, so how are marketers responding? In what ways are marketers identifying and exploiting new sources of influence close to the consumer?
The case for advanced analytics is made often, but rarely overstated. Consumer touchpoints are exploding across the retail landscape, and to absorb the blast retailers must harmonise disparate data sources and drive frontline differentiation. What are the business impediments to fully pursuing advanced analytics in retail and how can they be overcome? How are retailers deploying artificial intelligence to absorb rapid consumer driven change? And what technologies, with data at the core, are prime for experimentation in retail? How are retailers responding to amplified consumer calls for data controls?
Any revolution in retail will be borne by the frontline. While technology threatens fundamentals across the entire value chain, retailers that are able to garner reciprocal respect between informed consumers and dedicated, knowledgeable staff are set for success in any retail reality. How are brands feeding an aspirational culture throughout the business hierarchy? And how are retailers converting frontline staff into genuine brand ambassadors? From accessing data assets to clear career track visibility, how much control should be vested in frontline staff?
The convergence of consumer driven technologies has yielded an arsenal of data for retailers to wield. But retailers are not disproportionately empowered; the industry standard has lifted, consumer expectations will not be tempered, and disruptions to user-flow are no longer tolerated. How are retailers resonating with the complex desires, motivations and attitudes held by different consumer demographics? And how are retailers quantifying and consolidating consumer touchpoints to enrich customer profiles? When confronted by experimental or immature technology, how are retailers uncloaking false promises and delivering real value to consumers and the business?
Consumers traverse industry lines without flinching, and now retailers are following. Retailers are breaking out of their traditional habitats and tracking consumers through their own diverse ecosystems, seeking avenues for expansion and securing new opportunities for revenue generation. How are partnerships reshaping the local retail landscape? Given immense competitive pressure on the local market, do Australian retailers have the resources to pursue global initiatives? How should retailers respond to the fragmentation of payment technology? From hungering for scale to refining core activities, how are Australian retailers identifying and accelerating their market advantage?
Retail needs profits not prophets. Inundated with technological choice and tasked with discerning returns from rhetoric, leaders are scanning for advantage while keeping one eye trained on the bottom line. From augmented reality to facial recognition software, how are retailers discerning realistic applications for hype-cycle technologies? What current solutions are undervalued on the retail circuit? And how are retailers forecasting the profitability of technological investments? Are accountability mechanisms for AI informed decision making adequate? How are world-leading retailers structured to absorb rapid, unexpected change?
Loyalty can turn the tide in the war for market share, and a deep knowledge of consumer motivations is critical for outflanking competitors. But securing consumer allegiances in a world of near limitless choice is a daunting proposition. How are retailers unleashing the creative power of consumers to forge authentic brand connections? Where has personalisation revealed greater opportunities for influence across the customer journey? How are traditional loyalty programs evolving to reflect the individual dynamism of consumers? And how are brands partnering to create collaborative, responsive rewards systems?
The retail loop is closing. Committed to the pursuit of seamless experiences, the physical site is being reimagined as a destination – an ecosystem where consumers can thrive, plugged in and empowered. How are retailers re-engineering the shop floor to recreate consumer ecosystems and lift credibility? From heat mapping to geo-tracking, how are retailers throttling productivity out of every square inch of floor space? A home of expertise, a centre for aftermarket support, and a site for hosting experiences – how are brick-and-mortar stores accommodating customers at different stages of their journey?
Consumers approach products as an extension of themselves. Traditional purchase motivators persist in an elevated state, while personalisation demands require a retailers full logistical attention. Do retailers need to overhaul long-standing distribution pathways to place the product in closer proximity to the purchaser? And how is merchandising strategy adapting to the established reality of product customisation? How are retailers accounting for mass discounting events in their pricing strategy? How are retailers approaching dialogue through design to engage consumers from concept to launch? From holographic displays to immersive AR experiences, how are retailers creating a sense of ownership and changing consumer perspectives of products?
Mastercard Australasia is an innovative, technology and services provider focused on broader payment opportunities in the retail, government and finance industries. In 2018 Mastercard will continue to put tech and innovation front and centre, with Sydney becoming one of Mastercard’s five global centres for innovation with the opening of the Mastercard Global Tech Hub and Innovation Centre.
eStar is Australasia’s leading specialist eCommerce solutions provider, delivering outstanding experiences with some of the region’s best brands, through a combination of thought leadership, user experience, development, design and partners.
As the market leader in business software, SAP helps organisations predict, anticipate, and deliver engaging customer experiences – preparing them to win in a digital world where technology is rewriting the rules of retail.
Celebrating its 8th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts. A strict screening process and strong delegate focus ensures a senior executive only event to discuss the future of retail in Australia
A unique sponsor format will position you and your brand as a thought leader amongst the decision makers in Retail. From knowledge sharing, to brand exposure and lead generation, sponsors have an effective platform to engage this audience, before, during and after the event.
As a marketing platform to demonstrate expertise, credibility and grow your business within the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.
This event was sold out in 2018
Angel Gomez – Commercial Manager
Tel: 02 8090 4363
Sofitel Wentworth Hotel
61-101 Phillip Street,
Sydney NSW 2000, Australia.
Details to come.
|Packages||Early Bird Price Per Delegate (ends 7 Dec)||Standard Price Per Delegate|
|Retailer - 1-2 Delegates||$1800 + GST||$2200 + GST|
|Retailer - 3-5 Delegates||$1620 + GST||$1980 + GST|
|Retailer - 6-9 Delegates||$1440 + GST||$1760 + GST|
|Retailer - 10+ Delegates||$1260 + GST||$1540 + GST|
Please note if you are a Service Provider to retail professionals, email email@example.com to register.
Connect Events is part of Connect Media Group Pty Ltd
Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to speaker presentations. Please note: not all speakers choose to provide presentation papers. One delegate pass is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.
Payment & Discounts:
All prices quoted are in AUD. Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. Group discounts will only be applied on the original order – added delegates will not receive a discount once registration in processed. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card.
Connect Media Group endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media Group reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone this event when full refunds will be issued. Connect Media Group reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.
Photography and Video
Connect Media Group may take photographs and/or video of the event you are attending and in doing so your image may be included in the photographs and videos reproduced and distributed by Connect Media Group in any medium to any part of the world. By attending the event you irrevocably agree to submit your image for reproduction by Connect Media Group in distributing marketing material and/or video footage of the events. Should a delegate not agree to the above image release, they must advise firstname.lastname@example.org
A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.
Full payment is required within 7 days of registration – if payment is not received in this time and cancellation is requested more than 10 days after registration – payment is to be honoured.
What’s included in my delegate pass?
A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to provided speaker presentations.
Is there a group booking discount?
Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact email@example.com
Can I transfer my pass?
A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to firstname.lastname@example.org
How do I receive my delegate pass?
Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.
Is media registration available?
No, this is a closed and confidential event. Media registrations are not available.
A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.
Will there be a delegate list available?
No, Connect Events does not provide delegate lists to attendees.