Firmly established as the singular Retail event of the Asia-Pacific region, the Retail Leaders Forum is returning in 2020 with a refreshed format to guide you through the year ahead.

2019 welcomed industry game changers including the Country Manager of Amazon, the Chairman of Macy’s and the CTO of Ocado. Next year, over 400 of your industry peers and an unrivalled selection of C-Suite speakers will make the ICC their home for two days on 8 & 9 April.

Together we will interrogate the forces affecting the retail landscape, from the skyrocketing attention being paid to CX, to overdue scrutiny on sustainability, supply, and everything in between.

Why Attend?

  • For nine years we have secured the involvement of the highest calibre speakers from Australia and around the world. We have tools that make audience engagement seamless so you can ask the questions that matter.
  • Every session is independently moderated and closed to the media to facilitate candid discussion and debate.
  • Your experience is at the heart of the Forum. Our audience is screened for seniority, so you’ll be networking in a five-star environment with the minds shaping business.
  • We respect the seniority of our delegates by diving deeper into technical subject matter with four highly curated content streams.

Gain Access

// 16 Keynotes
// 2 Powerful days
// Executive learning agenda
// 50+ Industry speakers
// 400+ Executives
// 5 Star networking environment


Mark Dunhill
Chief Executive Officer
Whittard of Chelsea (UK)
Angela Cearns
Chief Ecommerce and General Manager
Pizza Hut International (UK)
Bob Neville
Global Retail Creative Director & Head of Retail
New Balance (HK)
Arti Zeighami
Global Head of Advanced Analytics and AI
H&M (UK)
Ravi Kumar Buragapu
Director of Development and Operations Engineering
Kohl’s (USA)
Dustin Jones
Managing Director
Fung Retailing Limited (HK)
Steven Cain
Managing Director
Michael Schneider
Managing Director
Bunnings Group
Danny Celoni
Chief Executive Officer
PepsiCo Australia New Zealand
David Anderson
Group Chief Executive Officer
Big Red Group
Katharina Kuehn
Group Chief Strategy Officer - Neurostrategy & Innovation
Winning Group
Jonathan Waecker
Chief Marketing Officer
The Warehouse Group
Steve Cox
Managing Director
John Batistich
Non-Executive Director
Zip Co, Food Co, HRI & General Pants Group
Mark Powell
Non-Executive Director
Vanessa Rowed
Head of Marketing
Gurav Ahuja
Head of Digital Analytics
Big W
Kshira Saagar
Director of Science and Analytics
Global Fashion Group
Ciara McGoohan
General Manager, Insights and Analytics
David Jones and Country Road Group
Dr David Black
Head of Data Science
Vicinity Centres
Levi Aron
Country Manager
Jonathan Weavers
Customer Marketing Manager
Moet Hennessy
Kobie Taylor
Head of People & Culture
Supermarkets Metcash
Stuart Freer
Chief Digital Officer
Mecca Brands


2020 Vision: Demystifying the Retail Horizon

Pathing the Way: Rising to the Transformation Challenge

The State of Competition: Winning the War for Talent

Recasting Brick and Mortar: Creating an Interconnected Shopping Experience

Visibility Over Supply: Transparency, Traceability, and Security

World Building in Retail: Mastering Consumer Ecosystems

The Digital Gateway: Transforming Customer Experience

Cause for Change: Ushering in a New Era of Sustainability

Evolving with the Times: The Technologies Augmenting Retail

The New Retail Armory: Empowering Your People

The Creativity of Connection: Rewriting Customer Journeys

New Product Pathways: Getting Closer to the Consumer

Data and Analytics: Unlocking the Value in Your Customer Science





Kepler is the world’s 1st Intelligent Sales Improvement and Conversion Optimisation system for retailers managing brick-and-mortar stores.

Kepler provides a real time view of retail sales drivers using our unique traffic monitoring technology integrated with sales, rosters and other store operational data.

Retailers in ten countries managing 1,600+ stores using Kepler have achieved improved sales growth, reduced wages and lower occupancy cost across their store network within 12 months.


Kronos is the global leader in delivering workforce management solutions in the cloud. Kronos for Retail is the most widely adopted and deployed workforce solution available. We’ve designed our solutions to meet the unique needs and challenges of retail organizations.

More than 1,000 retail organizations use Kronos to empower employees and promote continuous improvement. Because in today’s fiercely competitive market, your success depends on your ability to remain flexible while providing impeccable customer service to gain market share and increase your brand loyalty.


The WorkJam Digital Workplace unleashes the potential of your enterprise workforce through agile scheduling, transformative communication, experiential learning, and tailored recognition.

WorkJam increases sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more motivated and engaged workforce.

For employees, WorkJam delivers more control over their schedule, providing work-life balance, as well as the opportunity to develop skills, improve sales acumen, and maximize their earnings to advance their economic well-being.


Your partners in Supply Chain.

We do our thing, so you can do great things.

Celebrating its 9th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.

The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business. Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community. Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience.

As a marketing platform to demonstrate expertise, credibility and grow your business with the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

This event was sold out in 2019

Angel Gomez – Commercial Director
Tel: 02 8090 4363
Email: [email protected]

Register Here

Pricing and Discounts Early Registration
Per Delegate
(until 01/11/2019)
Standard Registration
Per Delegate
(from 02/11/2019)
1 Delegate $1,195 + GST $1,495 + GST
4 Delegates (includes 1 Free) $1,195 + GST $1,495 + GST
8 Delegates (includes 2 Free) $1,195 + GST $1,495 + GST
12 Delegates (includes 3 Free) $1,195 + GST $1,495 + GST

Please note if you are a Service Provider to retail professionals, email [email protected] to register.

  • Terms & Conditions

    Delegate Package:

    Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to speaker presentations. Please note: not all speakers choose to provide presentation papers. One delegate pass is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

    Payment & Discounts:

    Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. All prices quoted are inclusive of GST. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card.

    Organiser’s Rights:

    Connect Media and Communications Group Pty Ltd endeavors to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media and Communications Group Pty Ltd reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone this event when full refunds will be issued. Connect Media and Communications Group Pty Ltd reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.

    Photography and Video:

    Connect Media and Communications Group Pty Ltd may take photographs and/or video of the event you are attending and in doing so your image may be included in the photographs and videos reproduced and distributed by Connect Media and Communications Group Pty Ltd in any medium to any part of the world. By attending the event you irrevocably agree to submit your image for reproduction by Connect Media and Communications Group Pty Ltd in distributing marketing material and/or video footage of the events. Should a delegate not agree to the above image release, they must advise [email protected].

    Cancellation Policy:

    A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Full payment is required within 7 days of registration – if payment is not received in this time and cancellation is requested more than 10 days after registration – payment is to be honoured.

    Privacy Disclosure:

    We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email [email protected]. To view our full privacy policy please visit: www.connectmedia.com/privacy-policy/.

  • FAQ

    Frequently Asked Questions (FAQ)

    What’s included in my delegate pass?

    A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, and access to provided speaker presentations.

    Is there a group booking discount?

    Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact [email protected]

    Can I transfer my pass?

    A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to [email protected]

    How do I receive my delegate pass?

    Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.

    Is media registration available?

    No, this is a closed and confidential event. Media registrations are not available.

    Cancellation Policy:

    A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    What is a Service Provider?

    A service provider refers to an individual or organisation who supplies products and/or services to the primary audience of retail industry.

    Service providers may only have one representative at the event. A delegate pass is entry for one person only, passes cannot be shared. All service providers who apply for a pass will be reviewed internally before a registration is completed.

    Will there be a delegate list available?

    No, Connect Media does not provide delegate lists to attendees