23-24 March 2022
Pullman Melbourne Albert Park
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Welcome

RESILIENCE IN RETAIL

Returning in March 2022, the Retail Leaders Forum arrives at a critical juncture for the nation’s Retail community.

The industry has responded emphatically to the unprecedented challenges arising from the COVID-19 pandemic. Now, as consumer confidence builds and our operating environment begins to correct, Retail executives are accountable for securing opportunities emerging from the upturn economy.

The Forum secures national and global speakers of immense authority to arm attendees to succeed in this undertaking.

Why Attend

  • The Retail Leaders Forum secures national and global speakers of unmatched quality and immense authority. Our attendees are charged with shaping the conversation, armed with an array of real-time engagement tools.
  • Every session is independently moderated to facilitate candid discussion and debate, and the programme is designed to provide attendees with valuable opportunities to connect in-person on the business that matters.

Gain Access

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50+ Industry Speakers
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2 Powerful Days
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Executive Learning Agenda
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45+ Insightful Sessions
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400+ Executives
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5-Star Networking Environment
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2022 Speakers

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Bio
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Janet Menzies
Country Manager

Amazon Australia
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Janet Menzies
Country Manager

Amazon Australia

Janet Menzies is an experienced senior executive and consultant who has spent decades leading and working with global organisations in Australia, Canada and the United States.

She currently leads Amazon’s retail business in Australia as Country Manager, supporting the company’s growing presence with Australian consumers. Before joining Amazon Australia, Janet led Cochlear’s Australian and New Zealand businesses as General Manager and spent more than 15 years as a consultant with McKinsey & Company where she advised global clients on strategy and transformation. Janet’s international retail experience is grounded in former sales, marketing, and operations management roles with Procter & Gamble and McDonald’s.

A passionate advocate for diversity, Janet is currently the Chair of Male Champions of Change and was the organisation’s CEO from 2011 to 2016. With founder Elizabeth Broderick AO, she helped build the group into an internationally-recognised movement, now working with more than 150 CEOs from ASX-listed, government, and community organisations to deliver meaningful advancements on gender equality. She is also the co-founder and former Chair of Heads Over Heels, an organisation helping female entrepreneurs to grow their businesses through greater access to influential business networks.

Janet has a Master of Business Administration (MBA) from the Kellogg School of Management and a Bachelor of Commerce from the University of British Columbia.

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Professor
Hubert Joly
Former Chairman and CEO

Best Buy (USA)
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Professor
Hubert Joly
Former Chairman and CEO

Best Buy (USA)

Hubert Joly is a senior lecturer at the Harvard Business School and the former Chairman and Chief Executive Officer of Best Buy.

He is also a member of the board of directors of Johnson & Johnson and Ralph Lauren Corporation, a member of the International Advisory Board of HEC Paris, and a Trustee of the Minneapolis Institute of Art.

Joly has been recognized as one of the top 100 CEOs in the world by the Harvard Business Review, one of the top 30 CEOs in the world by Barron’s and one of the top 10 CEOs in the U.S. by Glassdoor.

He is the author of the best-selling and highly acclaimed book “The Heart of Business – Leadership Principles for the Next Era of Capitalism.”

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Ian Bailey
Managing Director

Kmart Australia
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Ian Bailey
Managing Director

Kmart Australia

Ian was appointed Managing Director, Kmart Australia in February 2016 and assumed the responsibility for leading the Kmart Group division (encompassing the Kmart Australia, Target Australia and Catch Group businesses) in November 2018. Prior to this, Ian was Kmart’s Chief Operating Officer where he was instrumental in Kmart’s turnaround.

Ian’s experience, both national and international, covers a number of industries including retail, professional services, consulting, technology and healthcare in positions that include general management, sales, business development and project management.

Ian holds a Bachelor of Science degree in Civil Engineering and has completed the Advanced Management Program at Harvard Business School.

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Tennealle O'Shannessy
Chief Executive Officer

Adore Beauty
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Tennealle O'Shannessy
Chief Executive Officer

Adore Beauty
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Alice Barbery
Chief Executive Officer

Universal Store
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Alice Barbery
Chief Executive Officer

Universal Store

Alice Barbery joined Universal Store in 2009 and was promoted to CEO in 2017. In that time, she led the management buyout from the original owners and successfully listed the business in November 2020. Universal Store has grown into Australia’s trusted destination for the latest fashion trends, curating a selection of the best styles from world-class brands to meet customers’ desires.

Working in youth fashion it is all too clear that today’s employees demand more from the workplace than ever before, and the traditional leadership paradigm just doesn’t achieve the connections required to achieve long-term success in the modern workplace. Today’s omni-channel, digital savvy customer is also looking for exceptional products and services. To compete strongly in today’s market, it is up to the retailer to ensure every encounter is both valuable and memorable.

As CEO, Alice strives to align operational and technological advancements with progress in human connection, creating a sense of spectacle for customers every time they enter the theatre of retail.

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George Dean
Head of Ocado Zoom

Ocado Retail Ltd (UK)
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George Dean
Head of Ocado Zoom

Ocado Retail Ltd (UK)
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Anna Farberov
General Manager, PepsiCo Labs, Global Venture and Innovation

PepsiCo (IL)
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Anna Farberov
General Manager, PepsiCo Labs, Global Venture and Innovation

PepsiCo (IL)

Anna Farberov leads PepsiCo’s engagement with cutting-edge technology solutions Globally. As part of PepsiCo’s Tech Venturing & Innovation team, Anna identifies, tests and scales advanced solutions that drive growth and efficiency for PepsiCo. In her role, Anna partners with multiple functions inside PepsiCo including Data, Advance Analytics, Manufacturing, Supply Chain, Agro and Commercial teams.
Prior to joining PepsiCo, Anna was a senior executive in Israel’s largest Holdings company. Anna led the company’s emerging growth engine as head of corporate strategy, investments and planning.
Anna launched her career at Procter & Gamble. At P&G, Anna worked across multiple Finance disciplines including operations, commerce, design of growth strategies and new product launches.
Anna holds an MBA in Business Administration from IDC Herzliya and a BA in Philosophy, Politics and Economics from Hebrew University.

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Sumit Mitra
CEO

Tesco Business Services and Tesco Bengaluru(IN)
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Sumit Mitra
CEO

Tesco Business Services and Tesco Bengaluru(IN)

Sumit Mitra is a multinational senior executive and board member with expertise in strategizing and executing global business services model for FTSE top 20 organization.

A strategic thinker experienced in leading organizations to achieve business turnaround by executing complex strategic plans across multiple geographies through his unique ability to join the dots in a multinational environment. Sumit has excelled in leading diverse and global workforce across multiple geographies and managing P&L in excess of £0.5bn.

Sumit is currently the Chief executive officer for Tesco PLC’s Global Business Services division and CEO of Tesco Bengaluru entity. He is also board member of Tesco’s joint venture (Trent Hypermarkets) with the Tata Group.

Prior to joining Tesco, Sumit was the Managing Director of British Telecom (BT), where he conceptualized and executed BT’s global business services (GBS) model with direct responsibility for 10,000 plus employees across 9 countries and several 3rd party vendors. Sumit led BT GBS to one of the top 25 best employers in India and Budapest as the best shared service centre in Europe. Before this role Sumit was the Director Strategy & Transformation and led the turnaround of the Global Services division.
Sumit is passionate about employer branding, people and helping teams succeed by leading and creating a culture that inspires people to strive for excellence. He believes in taking people along and creating an environment that delivers measurable business outcomes which generates shareholder value. Sumit studied in Scotland and has a Bachelor of medical science degree and a Master’s in Business Administration. He has completed the Global Strategic Management programme from Harvard Business School in Boston and has received an honorary doctorate (Honoris Causa) in management excellence. Sumit loves sports. He holds a cricket coaching diploma from the England & Wales Cricket Board and is an expert in martial arts. He is a passionate Manchester United supporter, loves traveling and enjoys spending time with his two daughters.

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Stanford Swinton
President of Global Care and Customer Experience

Deliveroo (UK)
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Stanford Swinton
President of Global Care and Customer Experience

Deliveroo (UK)
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Tanya Malan
Director of UX and E-commerce

Bonobos (USA)
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Tanya Malan
Director of UX and E-commerce

Bonobos (USA)
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Virginia Wheway
Vice President Data & Analytics

Koala
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Virginia Wheway
Vice President Data & Analytics

Koala
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Christelle Young
Chief Strategy and Analytics Officer

L'Oreal Australia
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Christelle Young
Chief Strategy and Analytics Officer

L'Oreal Australia

Christelle Young is currently the Chief Strategy & Analytics Officer for L’Oréal Australia & New Zealand.
She is an experienced Analytics executive with extensive experience in both industry and consulting, creating and developing
world class teams to add value through analytics. She had more than 7 years’ experience in industry before moving into
management consulting within the data analytics specialist team at Kearney. Post Kearney she was the General Manager for
Transformation & Analytics at Toll Group.
For 2 consecutive years she co-lead the Global Analytics Impact Index with Kearney & Melbourne Business School which is
now widely adopted globally.
She has consulted with numerous local and global corporations across a variety of industries implementing analytics solutions
to create further value. She has a Bachelor degree of Information Technology majoring in Information Systems (Monash
University) and a Master of Business Analytics scholar (Melbourne Business School).

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Wayne Baskin
Deputy Chief Executive Officer

Booktopia
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Wayne Baskin
Deputy Chief Executive Officer

Booktopia

Wayne Baskin started as Booktopia’s first developer in 2008, having spent 4 years at GE Commercial Finance. In his first 5 years he built the company’s bespoke website, their custom Warehouse Management System and was responsible for the implementation of the business’s pricing and inventory algorithms. Today in his position as Deputy CEO, Wayne is responsible for the overall business strategy, vision and customer experience while also overseeing logistics and the businesses pricing and inventory strategy. In his role as Chief Technology Officer, Wayne oversees all R&D for both Booktopia and Angus & Robertson which includes all system development and the business’s integrations into external systems and third-party channels. Wayne recently co-founded the fintech startup Superhero. Superhero is an online trading platform giving people access to trade on the ASX with a clean and easy user interface with all the functionality of, at a much lower cost than, the current players in the market. The business grew to 10,000 members within the first 3 weeks of launching, blowing away the 12 month goal and continues to be a runaway success. Wayne continues to work in both businesses full-time. In 2017 and 2018, Wayne was a finalist for the Online Retail Industry Recognition Award, taking out the award in 2019. He has also been named in Inside Retail’s Top 50 People in E-Commerce for five years, in 2019 and 2020 being awarded Number 8 on the list, as well as being a finalist for the BRW’s Best Rising Star Award. Wayne sits on the board of Booktopia, an advisor to a number of other businesses and is a Director of Car Next Door.

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Kevin Sakamoto
Director of Product Management & Product Operations

Dollar Shave Club (USA)
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Kevin Sakamoto
Director of Product Management & Product Operations

Dollar Shave Club (USA)
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Angus McDonald
Chief Executive Officer

Barbeques Galore
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Angus McDonald
Chief Executive Officer

Barbeques Galore

Angus is the Chief Executive Officer at Barbeques Galore, a retailer of Barbeques and Outdoor products with a network of over 85 stores across Australia. Since joining Barbeques Galore in 2019, Angus has led the development of new store formats, acceleration of new product development, and investment in brand and omnichannel capability. During this time, Barbeques Galore has been recognised as one of Inside Retail’s 20 coolest retailers in 2020, and has also been a finalist in the NRA National Retail Awards, and the 2021 Australian Retail Innovators Awards.

Prior to joining Barbeques Galore, Angus was a senior executive at ASX- listed Super Retail Group, and was included on Internet Retailing’s 2018 list of the top 50 people in ecommerce. Angus is also a member of the Advisory Board for the National Online Retail Association and the Retail Doctor Group, holds a Master of Business Administration, and is a Graduate of the Australian Institute of Company Directors.

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Kristy Arcodia
Head of People

Lorna Jane
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Kristy Arcodia
Head of People

Lorna Jane
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Stephanie Carroll
Chief Financial Officer

Adore Beauty
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Stephanie Carroll
Chief Financial Officer

Adore Beauty
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Francine Bergman
Non Executive Director

Baby Bunting
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Francine Bergman
Non Executive Director

Baby Bunting
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Anna Samkova
Group General Manager

The PAS Group
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Anna Samkova
Group General Manager

The PAS Group
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Jonathan Reeve
General Manager, APAC

Eagle Eye
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Jonathan Reeve
General Manager, APAC

Eagle Eye

Jonathan Reeve leads the APAC operations of Eagle Eye, a Software as a Service personalised promotions and loyalty platform. Eagle Eye’s customers include Asda, Diageo, JD Sports, Loblaw, Sainsbury's, Staples, The Warehouse Group and Woolworths.

Jonathan has worked in retail businesses on three continents for over 20 years and was part of the team that developed the operating model for Tesco.com, a global pioneer of online grocery retail. Jonathan is also the author of Retail's Last Mile: Why Online Shopping Will Exceed Our Wildest Predictions, a book which explores the disruption of store retail by online shopping.

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Jane McNally
Chief Executive Officer

Camilla Australia
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Jane McNally
Chief Executive Officer

Camilla Australia
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Chris Foley
Head of Energy and Environment

Kmart Group
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Chris Foley
Head of Energy and Environment

Kmart Group
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Alex Badenoch
Executive Transformation, Communications and People

Telstra
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Alex Badenoch
Executive Transformation, Communications and People

Telstra
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Darren Wedding
Chief Supply Chain Officer

Super Retail Group
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Darren Wedding
Chief Supply Chain Officer

Super Retail Group

Darren is currently the Chief Supply Chain Officer for Super Retail Group, a position he has held since January 2019. His main focus has been in transforming the supply chain to be fit for future. Darren’s responsibilities extend from the sourcing of private brand product all the way through international shipping and the logistics of store replenishment and online fulfilment. Darren enjoys running including the occasional marathon.

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Michael Bunt
General Manager Operations

Winning Group
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Michael Bunt
General Manager Operations

Winning Group

As General Manager of Winning Services, Mick Bunt is responsible for the end mile customer experience for the Winning Group’s businesses and for our third party partners, in Australia and New Zealand.

Mick is an experienced logistics professional, who first joined the business in 2003 as a delivery offsider. With almost two decades of experience in supply chain management holding positions of DC Manager, National Distribution Manager and Head of Logistics, Mick has excelled and helped lead Winning Group’s expansion around the country and overseas.

Mick is a well respected member of the Winning Group, for his dedication to go above and beyond for customers and for other team members and to continue to innovate the customer experience.

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Shopify
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Shopify
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Senior Representative


Lexer
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Lexer
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Senior Representative


Microsoft
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Microsoft
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Senior Representative


Shippit
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Senior Representative


Shippit
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Senior Representative


Worldpay by Fis
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Senior Representative


Worldpay by Fis
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Senior Representative


Latitude Payments
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Senior Representative


Latitude Payments

sessions


  • 9:00 am
    Registration, Refreshments & Networking
  • 9:25 am
    Opening Remarks from the Chairman
  • 9:30 am
    Minister Address
  • 9:40 am
    Keynote

    Strategy and Leadership in a Changed Retail World 

    speaker
    Professor
    Hubert Joly
    Former Chairman and CEO

    Best Buy (USA)
  • 10:00 am
    Outlook Session

    Resilience in Retail: Adapting to Change with Confidence

    The world we inhabit is in a constant state of change, as consumers and business adapt to variant environments and circumstances. We have learned that businesses across all sectors of the economy must be armed to respond to these changing conditions with pace and precision. In the opening Session for the Forum, we will cast a wide lens on the broader social and economic forces that are informing consumer behaviour and defining Retail responses. We will explore the mindsets and methodologies leading Retailers are adopting to navigate the uncertainty circling the economy, with a view that attendees can consolidate or pivot their own approaches based on the shared experience of their peers.

    speaker
    Francine Bergman
    Non Executive Director

    Baby Bunting
  • 10:40 am
    Keynote

    Maximising the Impact of Your Product Management with Digital Product Operations 

    speaker
    Kevin Sakamoto
    Director of Product Management & Product Operations

    Dollar Shave Club (USA)
  • 11:00 am
    Morning Refreshments & Networking
  • 11:20 am
    Partner Keynote
  • 11:50 am
    Leadership Session

    Leading Change: Embracing New Business Models and Ways of Working

    Last year, the world changed beyond what we could have previously imagined possible. The past eighteen months have demonstrated that the Retail community is capable of large-scale transformation. And while the pandemic is an ongoing crisis of health, it is also an opportunity for business revival; a chance to revise operating models and ways of working for a more flexible and resilient future. In this Session, we will explore how leaders in the Retail community are approaching the future of work, and the deep business model revisions that are evolving in response to customer and employee experience.

    speaker
    Tennealle O'Shannessy
    Chief Executive Officer

    Adore Beauty
  • 12:30 pm
    Keynote

    Innovating with AmazonA New Experience for A New Era 

    speaker
    Janet Menzies
    Country Manager

    Amazon Australia
  • 12:50 pm
    Lunch & Networking
  • 12:50 pm
    Lunch Welcome Remarks
  • 2:00 pm

    People and Operations Sponsor Keynote

    Commerce and Payments Sponsor Keynote

    Data and Experience Sponsor Keynote

  • 2:25 pm

    People and Operations Discussion

    Consolidating a Connected and Augmented Workforces

    The Retail sector has experienced physical dislocation on an unprecedented scale. As we accelerate into a new operating environment, it is essential that businesses are equipped to connect, engage, and support their employees. Our conversation will explore the bridge between employee wellbeing and experience, and performance and profitability. Attendees for this Stream will be equipped to curate authentic, value-driven cultures; advance wellbeing and experiential practices; and rethink internal communications to create more resilient and rewarding businesses.

    Commerce and Payments Discussion

    Embracing the Evolution of the Payments Landscape

    Seismic change is erupting across the payments landscape. Together, we will explore the consequential developments unfolding in this space, with a view to harnessing the untapped power of payments experiences to enhance the customer journey. Attendees for this stream will be armed to embark on their own payments transformation with greater confidence and clarity, steering consumers down the last mile of the conversion funnel.

    speaker
    Wayne Baskin
    Deputy Chief Executive Officer

    Booktopia
    speaker
    Stephanie Carroll
    Chief Financial Officer

    Adore Beauty

    Data and Experience Discussion

    The Unstoppable Rise of Integrated Retail

    Compelling and cohesive cross-channel experiences are the hallmark of today’s omnichannel world. By de-siloing digital and physical sites into one interconnected, cross-channel strategy, Retailers can drive increased convenience for, and resonance with, merchants and customers alike. Attendees for this stream will be armed with practical strategies for improving the underlying architecture and resilience of their Retail operations.

  • 3:05 pm

    People and Operations Keynote

    Commerce and Payments Keynote

    Data and Experience Keynote

  • 3:30 pm
    Afternoon Refreshments & Networking
  • 3:50 pm
    Platinum Keynote
  • 4:10 pm
    Transformation Session

    Business Model Innovation: The Experiences Renewing Retail

    As we emerge through the pandemic, a renewed readiness for business growth is taking hold in the Retail sector. Retail executives are shaping a vision for growth that aligns evolving technology capabilities with the consumer-led challenges defining the sector. In this Session, we will explore emerging business models that give full credence to consumer experiential demands, as well as the technologies that are shaping an ambitious, unified vision of online and offline Retail.

  • 4:50 pm
    Keynote

    Accelerating Retail Strategy to Meet the Demands of the Post-Pandemic Customer 

    speaker
    George Dean
    Head of Ocado Zoom

    Ocado Retail Ltd (UK)
  • 5:10 pm
    Closing Remarks from the Chairman
  • 5:15 pm
    Networking Drinks Remarks
  • 5:20 pm
    Networking Drinks Reception
  • 6:00 pm
    Close of Day One
  • 9:15 am
    Registration, Refreshments & Networking
  • 9:30 am
    Opening Remarks from the Chairman
  • 9:35 am
    Keynote

    Simple Steps to Supercharge your Ecommerce Store 

    speaker
    Tanya Malan
    Director of UX and E-commerce

    Bonobos (USA)
  • 10:00 am
    Sustainability Session

    Building Retail as an Exemplar of Sustainable Transformation

    The rise of climate-related financial risks, increased wariness from investors, and mounting pressure from consumers have propelled environmental, social, and governance issues to the top of the corporate agenda. Together, we will explore how Retailers can transform vulnerabilities into opportunities by infusing sustainability at the heart of their operations. In this Session, we will hear how leading Retailers have adopted sustainability as a guiding principle, and outline steps that can be taken to accelerate your sustainability transformation, no matter the stage your business is at.

  • 10:40 am
    Keynote

    The Architecture of a Retail Transformation

    speaker
    Ian Bailey
    Managing Director

    Kmart Australia
  • 11:00 am
    Morning Refreshments & Networking
  • 11:20 am
    Diamond Keynote
  • 11:50 am
    Supply and Fulfilment Session

    Closing the Distance: Delivering Responsive Supply Chain Experiences

    In a highly-saturated digital environment, renewed emphasis is being placed on last-mile delivery and the experiential advantage it yields. Retailers that empower their customers to define their delivery experience are emerging ahead of the competition. This Session unpacks how Retailers can improve the responsiveness of their supply networks, and progress down the path from reaction to anticipation. Attendees will be exposed to the latest systems and methodologies that are defining supply chain design, and gain practical insights for closing the distance between customers and themselves.

    speaker
    Michael Bunt
    General Manager Operations

    Winning Group
    speaker
    Darren Wedding
    Chief Supply Chain Officer

    Super Retail Group
    speaker
    Angus McDonald
    Chief Executive Officer

    Barbeques Galore
  • 12:30 pm
    Keynote

    Unlocking the Power of Unused Data 

    speaker
    Virginia Wheway
    Vice President Data & Analytics

    Koala
  • 12:50 pm
    Lunch Welcome Remarks
  • 12:55 pm
    Lunch and Networking
  • 2:00 pm

    People and Operations Sponsor Keynote

    Commerce and Payments Sponsor Keynote

    Chaired by Jonathan Reeve - Data and Experience Sponsor Keynote

  • 2:25 pm

    People and Operations Discussion

    People and the Power of Brick-and-Mortar

    Brick-and-mortar continues to hold immense sway in the world of Retail. Much of this influence can be attributed to frontline workers, where displays of passion, empathy, and technical authority leave a lasting impression on customers. This Stream explores the steps businesses are taking to connect employees with customers and each other, as part of a broader conversation on the evolving potential of brick-and-mortar. Attendees will be armed with new strategies for connecting and empowering Retail workers, and be challenged to rethink long-hold ideas of the role of the store in their Retail footprint.

    speaker
    Kristy Arcodia
    Head of People

    Lorna Jane
    speaker
    Alex Badenoch
    Executive Transformation, Communications and People

    Telstra

    Commerce and Payments Discussion

    The Collision of Commerce and Social Ecosystems

    The boundaries between brands and consumers are collapsing. Convenience is colliding with entertainment as Retail and social platforms become more closely intertwined. This Stream explores the precise ways in which platform experiences are moulding consumer habits and redefining value propositions.  Attendees for this stream will gain a deeper understanding of how the retail experience is evolving in these digital spaces, to better resonate with consumers in the ecosystems where they reside.

    speaker
    Anna Samkova
    Group General Manager

    The PAS Group

    Data and Experience Discussion

    Consolidating Complexity: A Unified View of Customers

    Retailers are in the eye of a storm of customer data. In this Stream, we will consider how Retailers are taming this front, leveraging a unified view of data to securely and responsibly tailor personalised customer journeys. Attendees for this stream will be empowered with practical strategies for consolidating consumer touchpoints across their Retail ecosystem for greater precision and engagement.

  • 3:05 pm

    People and Operations Keynote

    Connecting Brand and Employee Experiences with Customer Experiences

    speaker
    Alice Barbery
    Chief Executive Officer

    Universal Store

    Commerce and Payments Keynote

    Data and Experience Keynote

    speaker
    Christelle Young
    Chief Strategy and Analytics Officer

    L'Oreal Australia
  • 3:30 pm
    Afternoon Refreshments & Networking
  • 3:50 pm
    Platinum Keynote

      

  • 4:10 pm
    Keynote

    Insights and Learnings from Serving Customers Throughout the Pandemic 

    speaker
    Stanford Swinton
    President of Global Care and Customer Experience

    Deliveroo (UK)
  • 4:35 pm
    Closing Remarks from the Chairman
  • 4:40 pm
    Close of Event
}

SPONSORS

sponsor
Diamond Sponsor | shopify.com.au
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Platinum Sponsor | marketplacer.com
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Platinum Sponsor | thinkwithgoogle.com
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Gold Sponsor | shippit.com
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Gold Sponsor | mirakl.com
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Silver Sponsor | WorkJam.com
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Silver Sponsor | fisglobal.com
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Coffee Cart Sponsor | dashinggroup.com.au
sponsor

Shopify is a leading provider of essential internet infrastructure for commerce, offering trusted tools to start, grow, market, and manage a retail business of any size. Shopify makes commerce better for everyone with a platform and services that are engineered for reliability, while delivering a better shopping experience for consumers everywhere. Proudly founded in Ottawa, Shopify powers over 1.7 million businesses in more than 175 countries and is trusted by brands such as JB Hifi, Culture Kings, Jenny Craig, Rollie Nation and many more. For more information, visit shopify.com.au

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Marketplacer is an Australian-based SaaS business which provides market-leading online marketplace platforms to clients wanting to build scalable and innovative online solutions. Since launching Marketplacer in 2016, we have connected 11,000 businesses with platforms generating a combined annual audience of 50-million+ users.

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Compelling data. Big ideas. Creative juice. Put Google research and insights behind your thinking. Digital innovation continues to propel the retail industry forward, and the pace is mind-blowing. As marketers, we rely on data, analysis, and insights to stay informed and inspired. Think with Google is our way to share all of this and more with you. Find the data we’re exploring and the trends we’re tracking along with forward-looking perspectives and behind-the-scenes looks at digital campaigns – across industries, platforms, and audiences. 

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At Microsoft we help you connect your customers, your people, and your data to accelerate your digital transformation journey.

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Shippit is a cloud-based multi-carrier shipping software for retailers that takes the guesswork out of shipping decisions and turns deliveries into your competitive advantage. Shippit’s powerful shipping engine saves retailers time, money and provides better experiences for delivery recipients. By simplifying shipping, Shippit enables retailers to own their entire customer journey, from purchase through to delivery. From humble beginnings in Sydney, Shippit now powers deliveries for over 3500 retailers across APAC, including some of Australia’s biggest eCommerce players such as Target, Cotton On, Big W, Sephora and Temple & Webster.

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Mirakl offers the industry’s first and most advanced enterprise marketplace SaaS platform. With Mirakl, organisations across B2B and B2C industries can launch marketplaces faster, grow bigger, and operate with confidence as they exceed rising customer expectations. Marketplace platforms offer an unparalleled competitive advantage in eCommerce, which is why the world’s most trusted brands choose Mirakl for its comprehensive solution combining leading-edge technology, expertise and the exclusive “Mirakl Connect” ecosystem which unlocks the power of the platform business model.

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Latitude has been a leader in interest free instalment plans for 30 years, with over 2.8M customers across Australia and NZ. Our customer base are proven to spend up to 30% more than other BNPL providers & will drive a whole new demographic of customers to you, growing your business!

LatitudePay covers all your customers’ needs for purchases from $20 to $10,000, providing maximum flexibility to both businesses & customers. It takes just 3 minutes for customers to sign up to LatitudePay & customers can choose to pay in 10 weekly instalments for purchases up to $1,500, or opt for 6–24 month plans for purchases up to $10,000.

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The WorkJam Digital Workplace unleashes the potential of your enterprise workforce through agile scheduling, transformative communication, experiential learning, and tailored recognition.

WorkJam increases sales conversion, drives down labor costs, lowers absenteeism and attrition rates, improves compliance, optimizes labor in relation to demand, and improves the customer experience through a more motivated and engaged workforce.

For employees, WorkJam delivers more control over their schedule, providing work-life balance, as well as the opportunity to develop skills, improve sales acumen, and maximize their earnings to advance their economic well-being.

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Worldpay from FIS (NYSE:FIS) is a leading payments technology company that powers global commerce for merchants, banks, and capital markets. Processing 79 billion transactions topping $10T for 20,000+ clients annually, Worldpay lifts economies and communities by advancing the way the world pays, banks, and invests.

We create secure and scalable innovations that connect commerce across all geographies and sales channels. The company’s integrated technology platform offers a unified and comprehensive solution set to help clients run, grow, and achieve more for their business.

With a 50+ year history in financial services, we remain ahead of the curve to outpace today’s competitive economic landscape. By delivering simple, streamlined, and secure experiences for all of our clients and their customers, we embody commitment to every aspect of the financial services industry.

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Dashing is a leader in delivering retail campaigns: offering design, technology & production services.

With thirty years of experience, we have a growing team of over 100 Dashers, based across three sites in Sydney, Melbourne, and Shanghai.

We deliver premium services to many of Australasia’s leading retailers, partnering with our clients to design and deliver the ultimate customer experience, specialising in multi-outlet retail.

By influencing both the design together with the execution, we work alongside our clients to disrupt customer behaviours, drive sales and build brand advocacy.

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Why Get Involved

Retail Leaders Forum

Celebrating its 11th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.

The Forum is driven by an ambitious business agenda, and our audience is screened for seniority to ensure you are networking with the minds shaping business.

Our limited keynote and moderated panel speaking opportunities will effectively embed you in this top-end business community.

Digital and physical brand activations, as well as consultations in dedicated activation spaces further enable you to engage with this decision-making audience.

As a marketing platform to demonstrate expertise, credibility and grow your business with the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

This event was sold out in 2021

 

Retail Leadership Series

Designed to connect senior industry executives, the Retail Leadership Series unearths critical thought leadership and empowers brands to navigate uncertainty with greater confidence and resilience. Featuring highly contextual content from CEOs of the industry’s most iconic brands, the Series is the perfect platform to drive intimate discussion with key clients and prospects around their most pressing challenges. Dynamic media creation and distribution campaigns are available in connection with the Series.

TOPICS 2022

  • JANUARY: THE CUSTOMER EXPERIENCE IMPERATIVE
    Delivering a connected customer experience that meets and exceeds customer expectations
  • FEBRUARY: REWIRING MERCHANDISING TO MAKE THE MOST OF ANALYTICS
    Sophisticated data and analytics tools to improve merchandising performance and intelligent decision-making
  • MARCH: PROFITABLE OMNICHANNEL OPERATIONS
    Building your omnichannel marketing campaign to deliver a rich and seamless experience
  • APRIL: SUPPLY CHAIN RESILIENCE PLANNING
    Strengthening supply chain risk management and improving end-to-end transparency
  • MAY: THE DIGITAL AGE
    Digital Transformation and Customer Experience: A Deep Dive
  • JUNE: THE BUSINESS OF PEOPLE 
    Leadership in the new era and how company culture impacts transformation
  • JULY: A PERFECT CUSTOMER JOURNEY
    The unstoppable rise of mobile ecommerce
  • AUGUST: FUTURE OF PAYMENTS
    Leveraging digital payments to gain competitive advantage
  • SEPTEMBER: MARKETING REVOLUTION
    Keeping pace with evolving consumer demand for an always-on, personalized experience that blends physical and digital
  • OCTOBER: EMBRACING THE POWER OF AUTOMATION
    Reimagining the Operating Model by adopting smart automation technologies
  • NOVEMBER: ENABLING OMNICHANNEL RETAILING
    Responding with agility and innovation in your omnichannel experience
  • DECEMBER: FUTURE OF RETAIL
    Creating immersive experiences to bring an in-store feel to the digital experience

 

Venue/Accommodation Details

  • Venue
  • Accommodation
place

Pullman Albert Park

65 Queens Rd, Albert Park VIC 3004

Click here for more venue details

Discounted Accommodation is available at the below hotels. To receive a 15% discount on the best flexible rate, please book via the below links.

  • Mercure Melbourne Albert Park – Book Now
  • Pullman Melbourne Albert Park – Book Now

 

Pricing and Discounts

Early Bird Registration
(until 10/12/2021)
$1,195 + GST
$3,585 + GST
Standard Registration
(from 11/12/2021)
$1,395 + GST
$4,185 + GST

If you are a Vendor or Service Provider to retail professionals, please email [email protected] to register.

COVID 19 ADDITIONAL INFORMATION

Secure your place with confidence.

We are continuously following the advice of the Australian Department of Health. The health and safety of our delegates, partners and staff remains our number one priority.

Health and Safety Measures in place include:

  • No International attendees. International Keynote Addresses conducted remotely via live-link as indicated in the programme.
  • Total attendance capped with strict adherence to physical distancing measures, including traffic management and spaced seating configurations within the venue
  • As an invitation-only event, delegate contact details are acquired prior to commencement, and on-site attendance is recorded. Delegates are encouraged to download the COVIDSafe App
  • Event located at an industry-leading venue with precautionary sanitation measures, including regular cleaning of all surfaces; increased awareness and provision of sanitiser; and continued rigorous adherence to ISO and HACCP food safety management standards within all culinary services

For any other questions, please contact [email protected]

We look forward to delivering this event for you.

Register Now

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Last days to secure Early Bird Rate - Ends Friday 10th December.

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