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Welcome

Delivered by retail leaders, for retail leaders, the Retail Leaders Forum is globally recognised as the largest and most significant meeting for retail executives in the region.

Annually this unparalleled discussion examines the industry and consumer trends ahead, determining management strategies for retail to innovate, grow and succeed.

An exclusive, retailer-only event, where the best minds in local and international retail combine, the Retail Leaders Forum is your guide to retail in 2017.

Why attend?

The Retail Leaders Forum is an event like no other – a unique opportunity that congregates an esteemed audience of senior retailers from across the region.

  • Learn the latest consumer trends, economic conditions and imperatives for retail
  • Engage with the thought leaders and strategic concepts at the forefront of retail
  • Gain actionable insights for your retail business in a changing, consumer-led world
  • Network in the ideal executive environment where CEOs talk to CEOs
  • Determine the year ahead in retail

Gain access

// 9+ keynotes
// 2 Powerful days
// Executive learning agenda
// 50+ industry speakers
// 350+ executives
// 5 Star networking environment

Speakers


speaker
Gordon Cairns
Chairman
Woolworths Limited
speaker
Susie McCabe
Senior Vice President of Global Retail
Under Armour (USA)
speaker
Ron Johnson
Founder
Apple Store (USA)
speaker
Antonia Jermendy
Head of Innovation & Test
Swarovski (CHE)
speaker
Michele C. Fuhs
Department Manager & Head of Premium Retail Experience
BMW Group (DE)
speaker
Sally Macdonald
Former Chief Executive Officer
Big W
speaker
David L. Bunch
Global Vice-President Shell Retail Marketing
Shell Brands International (UK)
speaker
The Hon. Gladys Berejiklian MP
Treasurer of NSW
speaker
Peta Granger
Director
LUSH Fresh Handmade Cosmetics
speaker
Mark Hooper
Managing Director & Chief Executive Officer
Sigma Pharmaceuticals
speaker
Philip Corne
Executive Chairman
L Catterton Asia
speaker
Renae Trimble
Vice President Loyalty & Digital Commerce
Accor Hotels
speaker
Kate Morris
Founder & Chief Executive Officer
Adore Beauty
speaker
Hilton Seskin
Owner & Chairman
Next Athleisure
speaker
Sam McDonagh
Country Manager, Australia & New Zealand
Airbnb
speaker
Paul Kennedy
Chief Information Officer
Greencross
speaker
Thorsten Wichtendahl
Chief Executive Officer
The Co-op
speaker
Amanda Fleming
Director Human Resources
Coles
speaker
Guy Brent
Chief Executive Officer & General Manager
BWS
speaker
Elle Roseby
General Manager
Supré
speaker
Lou Jardin
Managing Director
SPAR Australia
speaker
Michael Gordon
Managing Director, Group Services
Steinhoff Asia Pacific
speaker
Evan Hutton
Managing Director, Australia
Williams-Sonoma, Inc.
speaker
George Dymond
Marketing Director
Coles
speaker
Roberto Mercadé
President, South Pacific
The Coca-Cola Company
speaker
Pieter van der Merwe
Chief Information Security Officer
Woolworths
speaker
Stephen Younane
Chief Executive Officer & Co-Founder
Retail Prodigy Group
speaker
Has Fakira
Head of Digital
Caltex
speaker
Peter Crone
Chief Economist
Coles
speaker
Melinda Conrad
Director
The Reject Shop & ASX
Former Director
David Jones
speaker
Mark Coulter
Chief Executive Officer
Temple & Webster
speaker
Lana Hopkins
Chief Executive Officer & Founder
MON PURSE
speaker
Levi Aron
Country Manager - Australia
Deliveroo
speaker
Roger Featherston
Commissioner
ACCC
speaker
Kylie Watson-Wheeler
Managing Director
The Walt Disney Company Australia and New Zealand
speaker
Nikki Lawson
Managing Director
KFC SOPAC
speaker
Dave Whittle
Executive & Non-Executive Director
Myer
speaker
Lesley Gillespie OAM
Co-Founder, Executive Director & Joint-CEO
Bakers Delight
speaker
Angus Harris
Co-Chief Executive Officer
Harris Farm Markets
speaker
Cathy Doyle
Vice President & Chief People Officer
McDonald's Australia
speaker
Julian Kipping
General Manager
Bang & Olufsen Australia & New Zealand
speaker
Penny Winn
Director
Caltex
speaker
Adrian McKenzie
Senior Manager eCommerce
EB Games
speaker
John Sette
Group Marketing Manager
Kathmandu
speaker
James Lush
MC & Host
speaker
Michele Levine
Chief Executive Officer
Roy Morgan Research
speaker
Michele Teague
General Manager Marketing
Kmart
speaker
Willem Van Dijk
Managing Director, Australia
Stibo Systems
speaker
Murray Chenery
Executive General Manager, Brand
CPA Australia
speaker
Jonathan Reeve
speaker
Don Zhao
Executive Director & Co-Founder
Azoya International
speaker
Derek Laney
Head of Product Marketing
Salesforce APAC
speaker
Anya Anderson
CEO & Co-Founder
RedSeed
speaker
Stuart O’Neill
Head of Business, Australia & New Zealand
SAP Hybris
speaker
Steve Schenk
Business Development Manager – Inventory Specialist
Tyco Retail Solutions
speaker
Senior Representative
Kronos
speaker
Senior Representative
Dotmailer
speaker
Senior Representative
SLI Systems
speaker
Senior Representative
BrandLoyalty
speaker
Senior Representative
Adyen
header_at_a_glance

Sessions

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Tuesday 7th March 2017
  • 08:10Registration, Refreshments & Networking

  • 08:55Opening Remarks from the Chairman

    speaker
    James Lush
    MC & Host
  • 09:00Official Welcome

    The State of Retail
    speaker
    The Hon. Gladys Berejiklian MP
    Treasurer of NSW
  • 09:10Opening Keynote

    Rising to the Transformation Challenge
    speaker
    Gordon Cairns
    Chairman
    Woolworths Limited
  • 09:50Outlook Session

    Tracking Performance and Progress: The Retail Landscape in 2017

    As the most responsive sector of the national economy, retail feels the brunt of the economic, social and political dynamics that shape consumer confidence. What challenges and opportunities will 2017 present for Australia’s retailers? What regulatory changes, economic risks and political influences will emerge? How should retail leaders respond in order to thrive in 2017?

    speaker
    Michele Levine
    Chief Executive Officer
    Roy Morgan Research
    speaker
    Peter Crone
    Chief Economist
    Coles
    speaker
    Melinda Conrad
    Director
    The Reject Shop & ASX
    speaker
    Senior Representative

    Kronos
    speaker
    Roger Featherston
    Commissioner
    ACCC
  • 10:40Morning Refreshments & Networking

  • 11:20Partner Keynote – Sponsored by Azoya

    The Evolving Pharmacy Landscape
    speaker
    Mark Hooper
    Managing Director & Chief Executive Officer
    Sigma Pharmaceuticals
    speaker
    Don Zhao
    Executive Director & Co-Founder
    Azoya International
  • 11:50Plan Session

    Impactful Retail: Leadership and Strategy at the Top

    In a fiercely competitive global marketplace, retail executives are constantly reviewing customer engagement and navigating the disruptive influence of borderless retail. What can well-established retailers learn from startups about optimising resources, building a reputation and fostering innovation? How are retail leaders being proactive rather than reactive in their planning and decision making? In the search for ever-expanding growth potential, how can retailers ensure that sustainable practice is still fundamental to strategic planning?

    speaker
    Sally Macdonald
    Former Chief Executive Officer
    Big W
    speaker
    Mark Coulter
    Chief Executive Officer
    Temple & Webster
    speaker
    Hilton Seskin
    Owner & Chairman
    Next Athleisure
    speaker
    Senior Representative

    Dotmailer
  • 12:40Lunch Welcome Remarks

    Senior Representative, Jobactive
  • 12:45Lunch & Networking – Sponsored by Jobactive

  • 13:45Stream Discussion Sessions

    Marketing Stream
    From Magic to Metrics: Converting and Retaining Customers

    Faced with a relentless surge in commercial narratives, today’s consumers have become increasingly savvy and disconnected. As retailers fight for consumer attention, how are they making themselves stand out? What are the risks and benefits of marketing with influencers, external partnerships, corporate sponsorships and branded entertainment? How are retailers using emerging platforms and marketing strategies to develop more meaningful relationships with their customers?

    speaker
    Nikki Lawson
    Managing Director
    KFC SOPAC
    speaker
    Levi Aron
    Country Manager - Australia
    Deliveroo
    speaker
    John Sette
    Group Marketing Manager
    Kathmandu
    speaker
    Michele Teague
    General Manager Marketing
    Kmart
    speaker
    Murray Chenery
    Executive General Manager, Brand
    CPA Australia
    speaker
    Senior Representative

    SLI Systems

    Technology Stream
    The Tech Effect: Upgrading the Speed, Scale and Power of Retail

    From efficient supply systems to data management to customer experience, strong technological infrastructure is becoming essential across the retail value chain. How can retail executives make well-informed, viable decisions about whether or not to adopt new technology? How are retailers responding to the accelerated digital behaviours and expectations of consumers? As technology now defines the Millennial generation, what trends and platforms will retailers be embracing next?

    speaker
    Paul Kennedy
    Chief Information Officer
    Greencross
    speaker
    Pieter van der Merwe
    Chief Information Security Officer
    Woolworths
    speaker
    Has Fakira
    Head of Digital
    Caltex
    speaker
    Willem Van Dijk
    Managing Director, Australia
    Stibo Systems
    speaker
    Jonathan Reeve


    People Stream
    From the Inside Out: Nurturing People, Passion and Purpose

    A culture of customer-centricity revolves around the engagement, satisfaction and passion of frontline employees. How are retailers attracting diverse and talented staff and facilitating career progression? In what ways can culture become a positive differentiator in the eyes of staff and customers? How can retailers empower their teams to be the ultimate brand advocates?

    speaker
    Amanda Fleming
    Director Human Resources
    Coles
    speaker
    Elle Roseby
    General Manager
    Supré
    speaker
    Cathy Doyle
    Vice President & Chief People Officer
    McDonald's Australia
    speaker
    Anya Anderson
    CEO & Co-Founder
    RedSeed
    speaker
    James Lush
    MC & Host
  • 14:35Stream Keynotes

    Marketing Keynote
    Marketing through Innovation
    speaker
    Roberto Mercadé
    President, South Pacific
    The Coca-Cola Company

    Technology Keynote
    Change is a Constant – Innovating Ahead of the Customer: A View from the Boardroom

    People Keynote
    People and Purpose - Cultural Change as a Key Business Enabler
    speaker
    Guy Brent
    Chief Executive Officer & General Manager
    BWS
  • 15:15Afternoon Refreshments & Networking

  • 15:55Customer Session

    Return on Relationships: Embedding a Customer-First Ethos

    In a connected world where consumers increasingly hold the power, understanding their needs, valuing their feedback and responding to them quickly and directly can make or break the reputation of a retailer. How can retailers ensure they are agile enough to keep pace with – and monetise – the changing preferences of consumers? How are data and analytics improving customer listening, personalisation and localisation? In a world of choice and channels, what does leading-edge customer experience now look like?

    speaker
    Philip Corne
    Executive Chairman
    L Catterton Asia
    speaker
    George Dymond
    Marketing Director
    Coles
    speaker
    Kylie Watson-Wheeler
    Managing Director
    The Walt Disney Company Australia and New Zealand
    speaker
    Stuart O’Neill
    Head of Business, Australia & New Zealand
    SAP Hybris
  • 16:45Mastermind Keynote

    Retail and the Art of Experience
    speaker
    Ron Johnson
    Founder
    Apple Store (USA)
  • 17:25Closing Remarks from the Chairman

    speaker
    James Lush
    MC & Host
  • 17:35Networking Drinks Reception

  • 18:35Close of Day One

Wednesday 8th March 2017
  • 08:45Registration, Refreshments & Networking

  • 09:05Opening Remarks from the Chairman

    speaker
    James Lush
    MC & Host
  • 09:10Global Keynote

    IOT, Infotainment and the Retail Experience
    speaker
    David L. Bunch
    Global Vice-President Shell Retail Marketing
    Shell Brands International (UK)
  • 09:50Future Session

    From Potential to Essential? Fast-Tracking Future Developments in Retail

    Over the next decade, the integration of physical and digital channels could set new standards for a seamless customer experience and improve the efficiencies of supply chains, deliveries, operations and in-store shopping. How are retail leaders preparing for the future? What are the opportunities and threats for retail presented by innovations such as 3D printing, drones, real-time analytics, the Internet of Things, cognitive computing and augmented reality? What will customer service look like in the future? How can retailers optimise their use of technology without compromising human interaction and alienating their customers?

    speaker
    Michael Gordon
    Managing Director, Group Services
    Steinhoff Asia Pacific
    speaker
    Sam McDonagh
    Country Manager, Australia & New Zealand
    Airbnb
    speaker
    Dave Whittle
    Executive & Non-Executive Director
    Myer
    speaker
    Penny Winn
    Director
    Caltex
  • 10:40Morning Refreshments & Networking

  • 11:10Platinum Keynote – Sponsored by Salesforce

    Reimaging Retail in the Age of the Shopper

    Digital disruption is driving shopper demand for personalisation. Stores are being reimagined as showrooms, distribution centres, experience centres and are increasingly only a touchpoint along a shopper’s journey.

    speaker
    Derek Laney
    Head of Product Marketing
    Salesforce APAC
  • 11:35Headline Keynote

    Innovation Reimagined
    speaker
    Susie McCabe
    Senior Vice President of Global Retail
    Under Armour (USA)
  • 12:15Lunch Welcome Remarks

    Kate Warwick, Partner, PWC
  • 12:20Lunch & Networking – Sponsored by PwC

  • 13:15Stream Discussion Sessions

    Loyalty Stream
    True Followers: The New Compass of Customer Loyalty

    Loyalty is a valuable currency in a world of competing products and rampant price comparisons. What kinds of incentives and reward programmes are proving most successful with customers today? How are retailers tailoring their loyalty initiatives to suit customers of different generations? How are technology, data and social participation contributing to the design of loyalty systems?

    speaker
    Thorsten Wichtendahl
    Chief Executive Officer
    The Co-op
    speaker
    Lou Jardin
    Managing Director
    SPAR Australia
    speaker
    Adrian McKenzie
    Senior Manager eCommerce
    EB Games
    speaker
    Murray Chenery
    Executive General Manager, Brand
    CPA Australia
    speaker
    Senior Representative

    BrandLoyalty

    Store Stream
    Redefining the Shopping Experience: What’s in Store for the Store?

    With the rise of the clicks and mortar retail model, more companies are viewing e-commerce and physical retail stores as enhancements to each other, rather than threats. How are retailers integrating their online and offline channels for customer convenience? What are the evolving expectations and motivations of shoppers when they visit stores in person? How can store design capture the wow factor to entice more customers to enjoy the theatre of retail?

    speaker
    Evan Hutton
    Managing Director, Australia
    Williams-Sonoma, Inc.
    speaker
    Stephen Younane
    Chief Executive Officer & Co-Founder
    Retail Prodigy Group
    speaker
    Julian Kipping
    General Manager
    Bang & Olufsen Australia & New Zealand
    speaker
    Jonathan Reeve

    speaker
    Steve Schenk
    Business Development Manager – Inventory Specialist
    Tyco Retail Solutions

    Product Stream
    The Object of Desire: Preferences, Products and Payoffs in Demanding Times

    In a borderless retail environment, product and merchandising strategy has to be more responsive to consumer interests. How have product lines responded to increased competition and customer scrutiny? In what ways can retailers use payments technology to gain shopper insights and build a data-driven merchandise strategy? How are retailers collaborating with suppliers to fulfil consumer expectations?

    speaker
    Kate Morris
    Founder & Chief Executive Officer
    Adore Beauty
    speaker
    Lesley Gillespie OAM
    Co-Founder, Executive Director & Joint-CEO
    Bakers Delight
    speaker
    Lana Hopkins
    Chief Executive Officer & Founder
    MON PURSE
    speaker
    Angus Harris
    Co-Chief Executive Officer
    Harris Farm Markets
    speaker
    James Lush
    MC & Host
    speaker
    Senior Representative

    Adyen
  • 14:05Stream Keynotes

    Loyalty Keynote
    Return on Relationships: Loyalty and the Retail Offer
    speaker
    Renae Trimble
    Vice President Loyalty & Digital Commerce
    Accor Hotels

    Store Keynote
    Bringing Premium Retail Experience to Life
    speaker
    Michele C. Fuhs
    Department Manager & Head of Premium Retail Experience
    BMW Group (DE)

    Product Keynote
    The Lush Story: Product – Innovation - Engagement (and Bubbles!)
    speaker
    Peta Granger
    Director
    LUSH Fresh Handmade Cosmetics
  • 14:45Afternoon Refreshments & Networking

  • 15:15Visionary Keynote

    The Retail Future Before Us
    speaker
    Antonia Jermendy
    Head of Innovation & Test
    Swarovski (CHE)
  • 15:55Closing from the Chairman

    speaker
    James Lush
    MC & Host
  • 16:00Close of Forum

header_sessions

Sponsorship

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www.azoyagroup.com

Azoya, a leading managed solutions provider in Cross-border E-commerce to China, offers one-package solutions to retail businesses worldwide helping them to expand to China, services including website building, language support, local operations & marketing, logistic, managed fulfillment, payment settlements, customer service and permanent free consulting, etc. with DIRECT BRAND EXPOSURE.

www.salesforce.com

Technology has created more informed, more connected customers who are no longer loyal to a brand, but to an experience across channels. Salesforce has helped companies like Westfield develop real-time connections with customers, deepening loyalty and creating new business opportunities.

www.kronos.com.au

Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organisations in more than 100 countries use Kronos to control labour costs, minimise compliance risk, and improve workforce productivity.

www.hybris.com

SAP Hybris helps companies transform how they engage with customers, innovate how they do business, and simplify their front office. For more information, visit www.hybris.com.

www.dotmailer.com

dotmailer is a leading marketing automation platform with email at its core. Our mission is to empower marketers with the tools that make it easy to get dramatic results, every time.

www.stibosystems.com.au

Stibo Systems is the acknowledged leader in data management for retailers. Stibo speeds up the information supply chain from supplier pool to on-line and on-shelf, improving operational and customer-facing data quality.

www.sli-systems.com.au

SLI Systems accelerates e-commerce in three ways: We generate more traffic, convert shoppers into buyers and maximize order values.

www.redseed.com

RedSeed partner with retailers to deliver training solutions which grow sales by as much as 12% for large retailers.

RedSeed: We Create Smart Retail Training for Retailers and Suppliers

www.tycoretailsolutions.com.au

Leading global provider of analytics-based Loss Prevention,  Inventory Intelligence and Traffic Insights delivered by TrueVUE enterprise wide reporting platform.

www.brandloyalty-int.com

BrandLoyalty is a leading provider of data and digital driven short-term loyalty solutions for retailers worldwide.

www.jobactive.gov.au

jobactive can help you find the right staff for your business at no cost to you.

www.pwc.com.au

At PwC, our purpose is to build trust in society and solve important problems. PwC is a network of firms in 157 countries with more than 223,000 people who are committed to delivering quality in assurance, advisory and tax services.

Being a sponsor of the 6th annual Retail Leaders Forum actively works for you before, during and after the event, increasing your credibility in the minds of retail decision-makers.

As a sponsor, you will benefit from suitable target market exposure and direct interaction with senior retail executives. Enhance your market visibility, put your CEO on the programme and gain dedicated face-to-face time with an influential audience at this exciting event.

Delivered by senior retail leaders, for senior retail leaders, the Retail Leaders Forum offers a powerful business agenda within a sophisticated executive networking environment.

Tim Lockwood – Commercial Manager
Tel: 02 8004 3172
Email: timl@connectevents.com.au

Venue

Sofitel Wentworth Hotel
61-101 Phillip Street,
Sydney NSW 2000, Australia.

Accommodation

To receive a discount on rooms. Contact reservations directly on (02) 9228 9188 or H3665@sofitel.com and quote CON060317

Click here to view full map

 

Packages Early Bird Price (ends 9 Dec) Standard Price (from 10 Dec)
Retailer - 1 Delegate $1995 Inc. GST $2495 Inc. GST
Retailer - 4 Delegates (Includes 1 Free) $5985 Inc. GST $7485 Inc. GST
Retailer - 8 Delegates (Includes 2 Free) $11970 Inc. GST $14970 Inc. GST
Retailer - 12 Delegates (Includes 3 Free) $17955 Inc. GST $22455 Inc. GST
Non-Retailer Attendance * N/A N/A

* Non-Retailer Attendance: The Retail Leaders Forum is open to retailers only. If you are a service
provider and would like to attend this can only be through sponsorship. Please contact Tim on timl@connectevents.com.au or +61 (2) 8004 3172 learn about our sponsorship opportunities

Need to convince the boss? Download the Approval Form
  • Terms & Conditions

    Delegate Package:

    Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to speaker presentations. Please note: not all speakers choose to provide presentation papers. One delegate ticket is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

    Payment & Discounts:

    Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. All prices quoted are inclusive of GST. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card.

    Organiser’s Rights:

    Connect Events endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Events reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone this event when full refunds will be issued. Connect Events reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event. In registering for this event, delegates grant permission to Connect Events to take and to have full and free use of video/photographs containing their image/likeness for promotional use. Should a delegate not agree to the above image release, they must advise team@connectevents.com.au

    Photography and Video

    Connect Events may take photographs and/or video of the event you are attending and in doing so your image may be included in the photographs and videos reproduced and distributed by Connect Events in any medium to any part of the world.  By attending the event you irrevocably agree to submit your image for reproduction by Connect Events in distributing marketing material and/or video footage of the events.

    Cancellation Policy:
    A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Full payment is required within 7 days of registration – if payment is not received in this time and cancellation is requested more than 10 days after registration – payment is to be honoured.

    Privacy Disclosure:

    We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email privacy@connectevents.com.au To view our full privacy policy please visit: www.connectevents.com.au/privacy-policy

  • FAQ

    What’s included in my delegate pass?
    A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to provided speaker presentations.

    Is there a group booking discount?
    Yes – when you book 3 delegates a 4th attends for free. The group booking discount will be calculated by reducing the individual cost of each pass by deducting the free pass from the total booking amount. If you have any questions about how group bookings work, please contact team@connectevents.com.au

    Can I transfer my pass?
    A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to team@connectevents.com.au

    How do I receive my delegate pass?
    Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.

    Is media registration available?
    No, this is a closed and confidential event. Media registrations are not available.

    Cancellation Policy
    A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Will there be a delegate list available?
    No, Connect Events does not provide delegate lists to attendees.