Delivered by retail leaders, for retail leaders, the Retail Leaders Forum is globally recognised as the largest and most significant meeting for retail executives in the region.

Annually this unparalleled discussion examines the industry and consumer trends ahead, determining management strategies for retail to innovate, grow and succeed.

An exclusive, retailer-only event, where the best minds in local and international retail combine, the Retail Leaders Forum is your guide to retail in 2017.

Why attend?

The Retail Leaders Forum is an event like no other – a unique opportunity that congregates an esteemed audience of senior retailers from across the region.

  • Learn the latest consumer trends, economic conditions and imperatives for retail
  • Engage with the thought leaders and strategic concepts at the forefront of retail
  • Gain actionable insights for your retail business in a changing, consumer-led world
  • Network in the ideal executive environment where CEOs talk to CEOs
  • Determine the year ahead in retail

Gain access

// 9+ keynotes
// 2 Powerful days
// Executive learning agenda
// 35+ industry speakers
// 400+ executives
// 5 Star networking environment


Gordon Cairns
Woolworths Limited
Susie McCabe
Senior Vice President of Global Retail
Under Armour (USA)
Ron Johnson
Apple Store (USA)
Joseph Feczko
Executive Vice-President, Chief Creative Officer
Macy's Inc (USA)
Antonia Jermendy
Head of Innovation & Test
Swarovski (CHE)
Yasushi Kusume
Innovation & Creative Manager
Lesley Gillespie OAM
Co-Founder, Executive Director & Joint-CEO
Bakers Delight
Kunal Banerjee
Director, Digital Store Operations
Walmart eCommerce (USA)
Helen Souness
Managing Director, Australia & Asia
Philip Corne
Executive Chairman
L Catterton Asia
Penny Winn
Amanda Fleming
Director Human Resources
Roberto Mercadé
President, South Pacific
The Coca-Cola Company
Kylie Watson-Wheeler
Managing Director
The Walt Disney Company Australia and New Zealand
John Slack-Smith
Executive Director & Chief Operating Officer
Harvey Norman
Evan Hutton
Managing Director, Australia
Williams-Sonoma, Inc.
Michael Ford
Chief Executive Officer
Good Guys
Elle Roseby
General Manager
David L. Bunch
Global Vice-President
Shell Brands International (UK)
Kate Morris
Founder & Chief Executive Officer
Adore Beauty
Dave Whittle
Executive & Non-Executive Director
Peta Granger
LUSH Fresh Handmade Cosmetics
Sam McDonagh
Country Manager, Australia & New Zealand
Cathy Doyle
Vice President & Chief People Officer
McDonalds Australia
Guy Brent
General Manager
Lana Hopkins
Chief Executive Officer & Founder
Michael Gordon
Managing Director, Group Services
Steinhoff Asia Pacific
Michele Levine
Chief Executive Officer
Roy Morgan Research
George Dymond
Marketing Director
Peter Crone
Chief Economist
Susan MacDonald
Head of Retail
Pieter van der Merwe
Chief Information Security Officer
Nikki Lawson
Chief Marketing & Development Officer
Yum! Restaurants
Michael Schaper
Deputy Chair
Michele C. Fuhs
Department Manager & Head of Premium Retail Experience
BMW Group (DE)
Melinda Conrad
The Reject Shop & ASX
Former Director
David Jones
Lou Jardin
Managing Director
SPAR Australia
Thorsten Wichtendahl
Chief Executive Officer
The Co-op
Levi Aron
Country Manager - Australia
Cory Hedin
Chief Retail Officer
Good Guys
Stephen Younane
Chief Executive Officer & Co-Founder
Retail Prodigy Group
Has Fakira
Head of Digital
Hilton Seskin
Owner & Chairman
Next Athleisure
Mark Coulter
Chief Executive Officer
Temple & Webster
Paul Kennedy
Chief Information Officer
Julian Kipping
General Manager
Bang & Olufsen Australia & New Zealand
Michael Welch OBE
Investor & Founder
Blackcircles.com (UK)
Adrian McKenzie
Senior Manager eCommerce
EB Games
Angus Harris
Co-Chief Executive Officer
Harris Farm Markets
Dion Stojsavljevic
General Manager, Market Development & Innovation
TIC Group
Willem Van Dijk
Managing Director, Australia
Stibo Systems


  • Tracking Performance & Progress: The Retail Landscape in 2017
  • Impactful Retail: Leadership & Strategy at the Top
  • From Magic to Metrics: Converting & Retaining Customers
  • The Tech Effect: Upgrading the Speed, Scale & Power of Retail
  • From the Inside Out: Nurturing People, Passion & Purpose
  • Return on Relationships: Embedding a Customer-First Ethos
  • From Potential to Essential? Fast-Tracking Future Developments in Retail
  • True Followers: The New Compass of Customer Loyalty
  • The Object of Desire: Preferences, Products & Payoffs in Demanding Times
  • Redefining the Shopping Experience: What’s in Store for the Store?



Azoya, a leading managed solutions provider in Cross-border E-commerce to China, offers one-package solutions to retail businesses worldwide helping them to expand to China, services including website building, language support, local operations & marketing, logistic, managed fulfillment, payment settlements, customer service and permanent free consulting, etc. with DIRECT BRAND EXPOSURE.


Technology has created more informed, more connected customers who are no longer loyal to a brand, but to an experience across channels. Salesforce has helped companies like Westfield develop real-time connections with customers, deepening loyalty and creating new business opportunities.


Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organisations in more than 100 countries use Kronos to control labour costs, minimise compliance risk, and improve workforce productivity.


Stibo Systems is the acknowledged leader in data management for retailers. Stibo speeds up the information supply chain from supplier pool to on-line and on-shelf, improving operational and customer-facing data quality.


solvup is an industry-wide platform that assists the handling of apparently faulty goods through retail stores, online or over the phone. It is designed to ensure the best customer service and sustainability outcomes while minimising supply chain costs. Powered by www.ticgroup.com.au


PwC Australia helps organisations and individuals create the value they’re looking for. We’re a member firm of network of firms in 157 countries. We’re committed to delivering quality in assurance, advisory, tax & legal, and private clients services.

Being a sponsor of the 6th annual Retail Leaders Forum actively works for you before, during and after the event, increasing your credibility in the minds of retail decision-makers.

As a sponsor, you will benefit from suitable target market exposure and direct interaction with senior retail executives. Enhance your market visibility, put your CEO on the programme and gain dedicated face-to-face time with an influential audience at this exciting event.

Delivered by senior retail leaders, for senior retail leaders, the Retail Leaders Forum offers a powerful business agenda within a sophisticated executive networking environment.

Tim Lockwood – Commercial Manager
Tel: 02 8004 3172
Email: timl@connectevents.com.au


Sofitel Wentworth Hotel
61-101 Phillip Street,
Sydney NSW 2000, Australia.


To receive a discount on rooms. Contact reservations directly on (02) 9228 9188 or H3665@sofitel.com and quote CON060317

Click here to view full map


Packages Early Bird Price (ends 9 Dec) Standard Price (from 10 Dec)
Retailer - 1 Delegate $1995 Inc. GST $2495 Inc. GST
Retailer - 4 Delegates (Includes 1 Free) $5985 Inc. GST $7485 Inc. GST
Retailer - 8 Delegates (Includes 2 Free) $11970 Inc. GST $14970 Inc. GST
Retailer - 12 Delegates (Includes 3 Free) $17955 Inc. GST $22455 Inc. GST
Non-Retailer Attendance * N/A N/A

* Non-Retailer Attendance: The Retail Leaders Forum is open to retailers only. If you are a service
provider and would like to attend this can only be through sponsorship. Please contact Angel on angelg@connectevents.com.au or +61 (2) 8090 4363 learn about our sponsorship opportunities

Need to convince the boss? Download the Approval Form
  • Terms & Conditions

    Delegate Package:

    Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to speaker presentations. Please note: not all speakers choose to provide presentation papers. One delegate ticket is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

    Payment & Discounts:

    Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. All prices quoted are inclusive of GST. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card.

    Organiser’s Rights:

    Connect Events endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Events reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone this event when full refunds will be issued. Connect Events reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event. In registering for this event, delegates grant permission to Connect Events to take and to have full and free use of video/photographs containing their image/likeness for promotional use. Should a delegate not agree to the above image release, they must advise team@connectevents.com.au

    Photography and Video

    Connect Events may take photographs and/or video of the event you are attending and in doing so your image may be included in the photographs and videos reproduced and distributed by Connect Events in any medium to any part of the world.  By attending the event you irrevocably agree to submit your image for reproduction by Connect Events in distributing marketing material and/or video footage of the events.

    Cancellation Policy:
    A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Full payment is required within 7 days of registration – if payment is not received in this time and cancellation is requested more than 10 days after registration – payment is to be honoured.

    Privacy Disclosure:

    We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email privacy@connectevents.com.au To view our full privacy policy please visit: www.connectevents.com.au/privacy-policy

  • FAQ

    What’s included in my delegate pass?
    A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to provided speaker presentations.

    Is there a group booking discount?
    Yes – when you book 3 delegates a 4th attends for free. The group booking discount will be calculated by reducing the individual cost of each pass by deducting the free pass from the total booking amount. If you have any questions about how group bookings work, please contact team@connectevents.com.au

    Can I transfer my pass?
    A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to team@connectevents.com.au

    How do I receive my delegate pass?
    Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.

    Is media registration available?
    No, this is a closed and confidential event. Media registrations are not available.

    Cancellation Policy
    A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Will there be a delegate list available?
    No, Connect Events does not provide delegate lists to attendees.