2018 In Review

The seventh annual Retail Leaders Forum carefully examined the ongoing reorientation of Retail around the consumer. Consumer demands are climbing with impunity. From hyper-personalisation to seamless user experiences, the future champions of the Retail arena will deliver at every stage of the customer journey, without hesitation. On the technology front, retailers are awake to the phenomenon of the purposeful shopper and are leveraging machine learning to intercept and approach consumers at the earliest stages of their retail journey. Brick-and-mortar stores are embedding technology to curate immersive customer experiences, bridging the online offline divide through a reimagination of in-store spaces.

The real value of data is being realised on the Retail frontline, with organisations reaping returns on the bottom line from empowering their employees with visibility over relevant data assets. Brand values have been elevated from an underlying mantra into a discernible strategic priority. The message was clear: do not fear polarity. Authenticity is the prize for Retailers that live their purpose in each and every consumer interaction.

Why attend?

  • Learn the latest thinking on the economic and consumer landscape for Retailers in 2019
  • Discover first hand experiences on new approaches, differentiators and concepts from industry leading retail businesses
  • Acquire actionable insights for your retail business in a changing, consumer-led world
  • Gain forward insight on consumer trends and retailing imperatives
  • Network with a premium audience of retailers, where CEOs talk to CEOs in a five star environment
  • Determine the year ahead in Retail

Gain access

// 9+ keynotes
// 2 Powerful days
// Executive learning agenda
// 50+ industry speakers
// 350+ executives
// 5 Star networking environment

Previous Keynotes

Lord Stuart Rose
Marks & Spencers
Susie McCabe
Senior Vice President of Global Retail
Under Armor
Ron Johnson
Apple Store
Sharon Price John
Chief Executive Officer
Build-A-Bear (USA)
Ken Murphy
Walgreens Boots Alliance (USA)
Justin King CBE
Chief Executive Officer
Sainsbury’s (UK)
Ian McLeod
Managing Director
Ian Moir
Chief Executive Officer
Woolworths (SA)
Babak Parviz
Vice President
Amazon (USA)
Richard Goyder AO
Chief Executive Officer
Gordon Cairns
Woolworths Limited
Terry O’Connor OBE
Chief Executive Officer
Courts Asia
Michael Burgess
Hudson Bay Company Digital (USA)
Andrea Thomas
Senior Vice President
Walmart (USA)
Jeffrey Sampson
Group Senior Vice President
Fast Retailing (JPN)
Monika Merz
Toys “R” Us (Asia)
Ravi Saligram
Chief Executive Officer
Officemax (USA)
Redmond Yeung
Gap Inc, (China)
John Koryl
Neiman Marcus Direct (USA)
David L. Bunch
Global Vice President
Shell Retail (UK)


  • The Outlook – Embracing Responsive Retail in Changing Times
  • The Customer – Retail Strategy that Unleashes Customer Power
  • The Plan – Agile Strategy in Pursuit of Sustainable Success
  • Marketing – Creating Cut-through in the Personalised Marketing Age
  • Technology – Leveraging Technology to Enable Next Generation Retailing
  • People – The Retail Frontline – From Shopfront to Boardroom
  • The Opportunity – New Avenues for Expansion through Diversifying the Retail Offer
  • The Future – Future-proofing for the Retail Revolution
  • Loyalty – Loyalty Beyond the Program: Bringing Retail Closer
  • Product – Taking Stock: Preserving Product Power in the face of Transformation
  • Store – Thinking Outside the Box: Bringing Retail Stores Back to Life



Mastercard Australasia is an innovative, technology and services provider focused on broader payment opportunities in the retail, government and finance industries. In 2018 Mastercard will continue to put tech and innovation front and centre, with Sydney becoming one of Mastercard’s five global centres for innovation with the opening of the Mastercard Global Tech Hub and Innovation Centre.


Google Cloud technology helps customers of all sizes and industries transform their cultures and business practices for the digital era. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware.


eStar is Australasia’s leading specialist eCommerce solutions provider, delivering outstanding experiences with some of the region’s best brands, through a combination of thought leadership, user experience, development, design and partners.


Retail Directions’ consumer-centric system has helped many retailers improve and expand their businesses. RD’s platform includes integrated selling, analytics, merchandise, logistics and inventory management, as well as promotions and customer loyalty.


Oracle NetSuite provides a suite of cloud-based financials / Enterprise Resource Planning (ERP), HR and omnichannel commerce software that runs the business of companies in more than 100 countries.


As the market leader in business software, SAP helps organisations predict, anticipate, and deliver engaging customer experiences – preparing them to win in a digital world where technology is rewriting the rules of retail.


Retailite uses the best in products, design and technology to assess, shape and create your customers retail experience through bespoke lighting solutions.


Gunnebo has extensive experience across a wide range of different retail sectors. From petroleum to liquor and supermarkets to fashion, we can supply a complete loss prevention system that is tailored to the unique needs of your business. Rather than simply supplying individual products, we take a broader approach, identifying key areas of risk and providing an interconnected solution.


Leading global provider of analytics-based Loss Prevention, Inventory Intelligence and Traffic Insights delivered by TrueVUE enterprise wide reporting platform.


Criteo, the leader in commerce marketing, is building the highest performing and open commerce marketing ecosystem to drive profits and sales for retailers and brands.


Kronos is the global leader in delivering workforce management solutions in the cloud. Tens of thousands of organisations in more than 100 countries use Kronos to control labour costs, minimise compliance risk, and improve workforce productivity.


Powered by AI, Dynatrace redefines how you monitor today’s digital ecosystems. Modernise your e-commerce digital performance to improve customer experience here.


Mainbrace is a leading retail construction company and has been delivering projects in Sydney, Melbourne and Brisbane for over 29 years.

Celebrating its 8th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.

From knowledge sharing, to brand exposure and lead generation, sponsors have an effective platform to engage this decision making audience, before, during and after the event.

As marketing platform to demonstrate expertise, credibility and grow your business within the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

Angel Gomez – Commercial Manager
Tel: 02 8090 4363
Email: angelg@cmgroup.com.au

Register Here

Packages Early Bird Price Per Delegate (ends 7 Dec) Standard Price Per Delegate
Retailer - 1-2 Delegates $1800 + GST $2200 + GST
Retailer - 3-5 Delegates $1620 + GST $1980 + GST
Retailer - 6-9 Delegates $1440 + GST $1760 + GST
Retailer - 10+ Delegates $1260 + GST $1540 + GST

Please note if you are a Service Provider to retail professionals, email angelg@cmgroup.com.au to register.

Need to convince the boss? Download the Approval Form
  • Terms & Conditions

    Connect Events is part of Connect Media Group Pty Ltd

    Delegate Package:

    Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to speaker presentations. Please note: not all speakers choose to provide presentation papers. One delegate pass is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

    Payment & Discounts:

    All prices quoted are in AUD. Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. Group discounts will only be applied on the original order – added delegates will not receive a discount once registration in processed. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card.

    Organiser’s Rights:

    Connect Media Group endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media Group reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone this event when full refunds will be issued. Connect Media Group reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.

    Photography and Video

    Connect Media Group may take photographs and/or video of the event you are attending and in doing so your image may be included in the photographs and videos reproduced and distributed by Connect Media Group in any medium to any part of the world.  By attending the event you irrevocably agree to submit your image for reproduction by Connect Media Group in distributing marketing material and/or video footage of the events. Should a delegate not agree to the above image release, they must advise team@cmgroup.com.au

    Cancellation Policy:
    A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Full payment is required within 7 days of registration – if payment is not received in this time and cancellation is requested more than 10 days after registration – payment is to be honoured.

    Privacy Disclosure:

    We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email team@cmgroup.com.au To view our full privacy policy please visit: http://www.connectmediagroup.com.au/privacy-policy/

  • FAQ

    What’s included in my delegate pass?
    A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to provided speaker presentations.

    Is there a group booking discount?
    Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact team@cmgroup.com.au

    Can I transfer my pass?
    A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to team@cmgroup.com.au

    How do I receive my delegate pass?
    Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.

    Is media registration available?
    No, this is a closed and confidential event. Media registrations are not available.

    Cancellation Policy
    A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Will there be a delegate list available?
    No, Connect Events does not provide delegate lists to attendees.