Welcome

Celebrating its 7th year, the Retail Leaders Forum is the most senior and significant gathering of Retail executives in Australia.

Consumers, economics, and technology are changing on a global scale, upsetting traditional business models and creating new opportunities for transformation.

To remain competitive in today’s environment – retailers are seeking comprehensive strategies that set it apart and translates into real business value.

Bringing together the nation’s leading Retail executives in an exclusive retailer-only event this is the ideal platform from which to formulate strategies to successfully overcome the challenges of the future and enhance business performance today.

Why attend?

This event features an ambitious, business-focussed retail agenda with over 40 C-Suite perspectives from the highest levels of retail in Australia. In a closed, invitation-only format, delegates will benefit by interacting and learning directly from local and international retailers.

  • Learn the latest thinking on the economic and consumer landscape for Retailers in 2018
  • Discover first hand experiences on new approaches, differentiators and concepts from industry leading retail businesses
  • Acquire actionable insights for your retail business in a changing, consumer-led world
  • Gain forward insight on consumer trends and retailing imperatives
  • Network with a premium audience of retailers, where CEOs talk to CEOs in a five star environment
  • Determine the year ahead in Retail

Gain access

// 9+ keynotes
// 2 Powerful days
// Executive learning agenda
// 50+ industry speakers
// 350+ executives
// 5 Star networking environment

Speakers


speaker
Paul Misener
Vice President, Global Innovation Policy and Communications
Amazon (USA)
speaker
John Durkan
Managing Director
Coles
speaker
Maggie Zhou
Managing Director
Alibaba Group, Australia & New Zealand
speaker
Alexis Horowitz-Burdick
Managing Director
Sephora Digital SEA (SGP)
speaker
Roger Corbett AO
Fmr Director
Walmart
Fmr CEO
Woolworths
speaker
Michael Ward
Chief Executive Officer
Harrods (UK)
speaker
Eric Petersen
Senior Vice President Global Brand
Lululemon (CA)
speaker
Whitney Walker
General Manager, Stores
Sonos (USA)
speaker
Gwen Morrison
Chief Executive Officer
The Store (USA)
speaker
Jack Gance
Chairman
Chemist Warehouse Group
speaker
Evan Hutton
Managing Director, Australia
Williams-Sonoma, Inc
speaker
Ashley Gardner
Chief Financial Officer
David Jones
speaker
Ian Bailey
Managing Director
Kmart
speaker
Ingrid Maes
Director Loyalty, Data and Digital Media
Woolworths Group
speaker
Peter Birtles
Managing Director & Chief Executive Officer
Super Retail Group
speaker
Tanya Houghton
Chief Operating Officer, Retail
Greencross
speaker
Belinda Tumbers
Managing Director
Kellogg Australia & New Zealand
speaker
Lana Hopkins
Founder & Chief Executive Officer
MON PURSE
speaker
Scott Fyfe
Chief Executive Officer
Country Road Group
speaker
Suzanne Santos
General Manager - Retail & Customer Service
Aesop
speaker
Glenn Andrew
Managing Director, Australia & New Zealand
Dyson
speaker
Steven Cain
Chief Executive Officer, Supermarkets & Convenience
Metcash
speaker
Mark Ward
Managing Director
Officeworks
speaker
Kylie Watson-Wheeler
Senior Vice President & Managing Director
The Walt Disney Company Australia & New Zealand
speaker
John Winning
Chief Executive Officer
Winning Group
speaker
Dr. Michael Schaper
Deputy Chair
ACCC
speaker
Rachel Yangoyan
Executive Manager Loyalty Services
Qantas Loyalty
speaker
Mark Ronan
Chief Executive Officer
Adairs Retail Group
speaker
Chris Garlick
Chief Executive Officer
Starbucks Australia
speaker
Tristan Harris
Co- Chief Executive Officer
Harris Farm Markets
speaker
Peter McLoughlin
Managing Director
Coca-Cola Amatil
speaker
Steven Marks
Founder
Guzman Y Gomez
speaker
Lou Jardin
Managing Director
SPAR Australia
speaker
Matthew Keighran
Managing Director Oceania and Japan
Hugo Boss
speaker
Frances Martin
Vice President, Retail
Optus
speaker
Karen Bozic
General Manager Retail Operations
Caltex Australia
speaker
Warren Hogan
Principal Adviser
Commonwealth Treasury
speaker
Jane Kelly
Chief Human Resources Officer
Super Retail Group
speaker
Col Kennedy
General Manager, Brand & Customer Experience
Country Road
speaker
Tim MacKinnon
Managing Director
eBay Australia & New Zealand
speaker
Jane Hoban
Global Marketing Director
T2 Tea
speaker
Karl Winther
National Marketing Manager
Officeworks
speaker
Jonathan Reeve
E-Commerce Fulfilment Consultant
Author of Retail's Last Mile
speaker
Murray Chenery
Former General Manager Marketing
Target
speaker
Karen Matthews
Former Retail Director
Freedom Furniture
header_at_a_glance

Sessions

Tuesday 6th March 2018
  • 08:10Registration, Refreshments & Networking

  • 08:45Opening Remarks from the Chairman

  • 08:50Opening Keynote

    John Durkan
    Managing Director
    Coles
  • 09:20Outlook Session

    Embracing Responsive Retail in Changing Times

    Retailers remain at the forefront of Australia’s economic performance. Amidst turbulent socio-economic landscapes, diverse political movements and changing trends in global markets retailers are having to combine an informed borderless outlook whilst retaining local customer focus. What are the current economic and social trends affecting retail? How should retailers position themselves to confront them? Is it necessary to be globally focused? What are the international growth opportunities for Australia’s retailers and which retailers are best positioned to capitalise from them?

    Warren Hogan
    Principal Adviser
    Commonwealth Treasury
    Dr. Michael Schaper
    Deputy Chair
    ACCC
  • 10:00Keynote

    Disrupters in Mature Comfortable Markets
    Jack Gance
    Chairman
    Chemist Warehouse Group
  • 10:25Morning Refreshments & Networking

  • 11:00Partner Keynote

  • 11:30Plan Session

    Agile Strategy in Pursuit of Sustainable Success

    The retail landscape remains as competitive as it has ever been. To acquire and sustain advantage, industry leaders must embrace constant strategic renewal. How are retailers transforming to maximise their engagement opportunities with customers? What can established retailers learn from startups? What are the new hallmarks of a seamless shopping experience? How should retail executives ensure their planning remains proactive and responsive to their market? Which organisations are ahead of the curve in retail planning?

    Tristan Harris
    Co- Chief Executive Officer
    Harris Farm Markets
    Peter McLoughlin
    Managing Director
    Coca-Cola Amatil
    Scott Fyfe
    Chief Executive Officer
    Country Road Group
  • 12:15Keynote

    The Changing Face of Luxury Retail
    Michael Ward
    Chief Executive Officer
    Harrods (UK)
  • 12:40Lunch Welcome Remarks

  • 12:45Lunch & Networking

  • 13:45

    Marketing Stream
    Creating Cut-through in the Personalised Marketing Age

    Emerging consumer behaviours, intense competition and transformative technologies have created a busy content environment for shoppers. Facing a battle for consumer attention from both inside and outside the retail sector, retailers are having to extend their influence across multiple media platforms whilst personalising their content to increasingly diverse audiences. Which marketing strategies are customers responding to? How can retailers adapt to compete with the boom in entertainment content? As a new shopping generation emerges, and with less opportunity to capture their attention, how can personalised marketing experiences set retailers apart? As marketing methods proliferate through sponsorships and partnerships, how can retailers ensure marketing continues to reflect their unique values?

    Murray Chenery
    Former General Manager Marketing
    Target
    Col Kennedy
    General Manager, Brand & Customer Experience
    Country Road
    Karl Winther
    National Marketing Manager
    Officeworks
    Jane Hoban
    Global Marketing Director
    T2 Tea

    Technology Stream
    Leveraging Technology to Enable Next Generation Retailing

    From streamlining supply chains to promoting superior customer experiences, technology is providing retailers a crucial avenue that generates sustained advantage. Accelerated innovation has revolutionised the in-store experience; Beacon technology, mobile platforms and augmented reality provide multiple mediums for engagement with customers and real-time feedback for retailers. How can retailers capture and leverage data to improve their customer journey? What are the risks in embracing an retail strategy that is too digitally focused? Where is the harmony between people and technology in creating an innovation-led business?

    Jonathan Reeve
    E-Commerce Fulfilment Consultant
    Author of Retail's Last Mile

    People Stream
    The Retail Frontline – From Shopfront to Boardroom

    Despite intense digital proliferation, the role of frontline team members remains more important than ever. Professional, passionate retail teams support a customer’s journey and a brand’s reputation. How can retail leaders build motivated, knowledgeable teams? How do positive employee-customer relationships become a hallmark of an organisation’s culture? In what ways can brand ambassadors compliment traditional retail strategy? How can the industry promote retailing as a career path?

    Jane Kelly
    Chief Human Resources Officer
    Super Retail Group
    Karen Matthews
    Former Retail Director
    Freedom Furniture
  • 14:35

    Marketing Keynote
    Delivering a Global Experience
    Whitney Walker
    General Manager, Stores
    Sonos (USA)

    Technology Keynote
    The Next Big Thing: Innovation and the Future of Retail
    Gwen Morrison
    Chief Executive Officer
    The Store (USA)

    People Keynote
  • 15:00Afternoon Refreshments & Networking

  • 15:30International Keynote

    Built for Success: Honing Operational Efficiencies in e-Commerce
    Alexis Horowitz-Burdick
    Managing Director
    Sephora Digital SEA (SGP)
  • 15:55Customer Session

    Retail Strategy that Unleashes Customer Power

    As a mobile, digitally savvy consumer base, today’s customers have an unprecedented power to reshape a dynamic, interconnected shopping experience. Consumers reward retailers that prioritise customer-centricity across the physical shopfront, online store and delivery channels. How do organisational structures promote customer-centricity and what are the barriers to avoid? What are the hallmarks of a customer-centric strategy and how do you measure it? How can retailers leverage mobility, personalisation, creative content and payment innovation to put customers first? Is customer-centricity always a good thing?

    Maggie Zhou
    Managing Director
    Alibaba Group, Australia & New Zealand
    Mark Ward
    Managing Director
    Officeworks
    Belinda Tumbers
    Managing Director
    Kellogg Australia & New Zealand
  • 16:45Keynote

    Creating the Journey for a Lifestyle Brand
    Eric Petersen
    Senior Vice President Global Brand
    Lululemon (CA)
  • 17:20Closing Remarks from the Chairman

  • 17:25Networking Drinks Welcome Remarks

  • 17:30Networking Drinks Reception

  • 18:30Close of Day One

Wednesday 7th March 2018
  • 08:35Registration, Refreshments & Networking

  • 08:55Opening Remarks from the Chairman

  • 09:00Keynote

    Think Different – Strategies for Tomorrow’s Consumer Experiences
    Paul Misener
    Vice President, Global Innovation Policy and Communications
    Amazon (USA)
  • 09:50Opportunity Session

    New Avenues for Expansion through Diversifying the Retail Offer

    Meeting changing customer demands in a dynamic environment presents growth opportunities beyond the traditional retail model. New technologies, customer data and mobile platforms enable retailers to diversify into new sectors such as financial services, lifestyle, food and delivery. Where are the natural opportunities for diversification? How should retailers structure the expansion of their service base? What opportunities can acquisitions and partnerships present to an established brand? How can this expansion of services strengthen the relationship between a brand and a customer?

    Kylie Watson-Wheeler
    Senior Vice President & Managing Director
    The Walt Disney Company Australia & New Zealand
    Tanya Houghton
    Chief Operating Officer, Retail
    Greencross
    Ashley Gardner
    Chief Financial Officer
    David Jones
  • 10:25Keynote

  • 10:50Morning Refreshments & Networking

  • 11:25Platinum Keynote

  • 11:50Future Session

    Future-proofing for the Retail Revolution

    As the boundaries of physical and digital dissolve, the retail experience will further embed itself into the consumer mindset, enabling constant interaction and transformative opportunity. Data analytics, the internet of things, augmented reality and drones are all functions poised to provide unparalleled advantage to agile retailers in stock-taking, consumer engagement and delivery versatility. What role do retail executives have in positioning their businesses to embrace change? What retail functions will become irrelevant, and which ones will become critical? Will the face of retail be recognisable in a decade?

    Steven Marks
    Founder
    Guzman Y Gomez
    John Winning
    Chief Executive Officer
    Winning Group
    Tim MacKinnon
    Managing Director
    eBay Australia & New Zealand
  • 12:40Keynote Interview

    The New Executive: Leadership in a Changing Retail World
    Private: Richard Murray
    Chief Executive Officer
    JB Hi Fi
  • 13:05Lunch Welcome Remarks

  • 13:10Lunch & Networking

  • 14:10

    Loyalty Stream
    Loyalty Beyond the Program: Bringing Retail Closer

    Customer loyalty is in the midst of a renaissance, spurred by the allure of new technologies, customer data and measurability. What are the hallmarks of a leading, modern loyalty program? How can multi-function loyalty programs be implemented to cater for different customer preferences? How can executives ensure loyalty programs remain responsive to a changing consumer market? What opportunities does technology open up in revolutionising our approach to brand loyalty?

    Murray Chenery
    Former General Manager Marketing
    Target
    Lou Jardin
    Managing Director
    SPAR Australia
    Mark Ronan
    Chief Executive Officer
    Adairs Retail Group
    Karen Bozic
    General Manager Retail Operations
    Caltex Australia
    Ingrid Maes
    Director Loyalty, Data and Digital Media
    Woolworths Group

    Store Stream
    Thinking Outside the Box: Bringing Retail Stores Back to Life

    Harmony between physical and digital retail strategies is critical in building a seamless customer journey. As the store is competing with leisure, food and beverage business for traffic, the format is under increasing pressure to deliver the ultimate customer experience. How can retailers further integrate both digital and physical stores? How can the human experience become truly multi-channel and be a defining feature of a retail brand? Does the nature of mobile retail change the way physical and digital storefronts are designed? How will store design reach and meet customers increasing expectations?

    Karen Matthews
    Former Retail Director
    Freedom Furniture
    Evan Hutton
    Managing Director, Australia
    Williams-Sonoma, Inc
    Matthew Keighran
    Managing Director Oceania and Japan
    Hugo Boss
    Frances Martin
    Vice President, Retail
    Optus
    Chris Garlick
    Chief Executive Officer
    Starbucks Australia

    Product Stream
    Taking Stock: Preserving Product Power in the face of Transformation

    In a retail environment shaped by transparency and accessibility it is essential that a retailer’s merchandise strategy reflects the instant demands of the market. How have product lines adapted to consumer behaviour? How have consumer insights, payment technology and data changed the relationship between retailer and supplier? As click -and -collect, next -day delivery and real -time stock counts all become the industry standard will retailers be able to continue fulfil consumer expectations? How has leading merchandising strategy reinvented itself to keep up with changing marketing strategies? Does the relationship between retailers, supply chain managers and product manufacturers face disruption in the future?

    Lana Hopkins
    Founder & Chief Executive Officer
    MON PURSE
    Jonathan Reeve
    E-Commerce Fulfilment Consultant
    Author of Retail's Last Mile
    Suzanne Santos
    General Manager - Retail & Customer Service
    Aesop
  • 15:00

    Loyalty Keynote
    Loyalty at a Higher Level
    Rachel Yangoyan
    Executive Manager Loyalty Services
    Qantas Loyalty

    Store Keynote
    The Store Strikes Back
    Ian Bailey
    Managing Director
    Kmart

    Product Keynote
    Product Innovation to Win, Delight and Wow your Customers
    Glenn Andrew
    Managing Director, Australia & New Zealand
    Dyson
  • 15:25Afternoon Refreshments & Networking

  • 15:55Mastermind Keynote Interview

    Strategy and Leadership in a Changed Retail World
    Roger Corbett AO
    Fmr Director
    Walmart Fmr CEO
    Woolworths
  • 16:30Closing from the Chairman

  • 16:35Close of Forum

header_sessions

Sponsorship

www.estaronline.com

eStar is Australasia’s leading specialist eCommerce solutions provider, delivering outstanding experiences with some of the region’s best brands, through a combination of thought leadership, user experience, development, design and partners.

www.retaildirections.com

Retail Directions’ consumer-centric system has helped many retailers improve and expand their businesses. RD’s platform includes integrated selling, analytics, merchandise, logistics and inventory management, as well as promotions and customer loyalty.

www.netsuite.com

Oracle NetSuite provides a suite of cloud-based financials / Enterprise Resource Planning (ERP), HR and omnichannel commerce software that runs the business of companies in more than 100 countries.

http://www.retailite.com.au/

Retailite uses the best in products, design and technology to assess, shape and create your customers retail experience through bespoke lighting solutions.

Celebrating its 7th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.

From knowledge sharing, to brand exposure and lead generation, sponsors have an effective platform to engage this decision making audience, before, during and after the event.

As marketing platform to demonstrate expertise, credibility and grow your business within the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

This event was sold out in 2017

Tim Lockwood – Commercial Manager
Tel: 02 8004 3172
Email: timl@cmgroup.com.au

Venue

Sofitel Wentworth Hotel
61-101 Phillip Street,
Sydney NSW 2000, Australia.

Accommodation

To receive a discount on rooms. Contact reservations directly on (02) 9228 9188 or H3665@sofitel.com and quote RETAIL050318

Click here to view full map

 

Packages Early Bird Price Per Delegate (Ends December 8) Standard Price Per Delegate (Begins December 9)
Retailer - 1-2 Delegates $1800 + GST $2200 + GST
Retailer - 3-5 Delegates $1620 + GST $2020 + GST
Retailer - 6-9 Delegates $1440 + GST $1840 + GST
Retailer - 10+ Delegates $1260 + GST $1660 + GST
Non-Retailer Attendance * N/A

* Non-Retailer Attendance: The Retail Leaders Forum is open to retailers only. If you are a service
provider and would like to attend, this can only be done through sponsorship. Please contact Tim on timl@connectevents.com.au or +61 (2) 8004 3172 to learn about our sponsorship opportunities.

Need to convince the boss? Download the Approval Form
  • Terms & Conditions

    Connect Events is part of Connect Media Group Pty Ltd

    Delegate Package:

    Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to speaker presentations. Please note: not all speakers choose to provide presentation papers. One delegate pass is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

    Payment & Discounts:

    Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card.

    Organiser’s Rights:

    Connect Media Group endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media Group reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone this event when full refunds will be issued. Connect Media Group reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.

    Photography and Video

    Connect Media Group may take photographs and/or video of the event you are attending and in doing so your image may be included in the photographs and videos reproduced and distributed by Connect Media Group in any medium to any part of the world.  By attending the event you irrevocably agree to submit your image for reproduction by Connect Media Group in distributing marketing material and/or video footage of the events. Should a delegate not agree to the above image release, they must advise team@cmgroup.com.au

    Cancellation Policy:
    A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Full payment is required within 7 days of registration – if payment is not received in this time and cancellation is requested more than 10 days after registration – payment is to be honoured.

    Privacy Disclosure:

    We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email team@cmgroup.com.au To view our full privacy policy please visit: http://www.connectmediagroup.com.au/privacy-policy/

  • FAQ

    What’s included in my delegate pass?
    A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to provided speaker presentations.

    Is there a group booking discount?
    Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact team@cmgroup.com.au

    Can I transfer my pass?
    A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to team@cmgroup.com.au

    How do I receive my delegate pass?
    Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.

    Is media registration available?
    No, this is a closed and confidential event. Media registrations are not available.

    Cancellation Policy
    A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Will there be a delegate list available?
    No, Connect Events does not provide delegate lists to attendees.