Celebrating its 7th year, the Retail Leaders Forum is the most senior and significant gathering of Retail executives in Australia.

Consumers, economics, and technology are changing on a global scale, upsetting traditional business models and creating new opportunities for transformation.

To remain competitive in today’s environment – retailers are seeking comprehensive strategies that set it apart and translates into real business value.

Bringing together the nation’s leading Retail executives in an exclusive retailer-only event this is the ideal platform from which to formulate strategies to successfully overcome the challenges of the future and enhance business performance today.

Why attend?

This event features an ambitious, business-focussed retail agenda with over 40 C-Suite perspectives from the highest levels of retail in Australia. In a closed, invitation-only format, delegates will benefit by interacting and learning directly from local and international retailers.

  • Learn the latest thinking on the economic and consumer landscape for Retailers in 2018
  • Discover first hand experiences on new approaches, differentiators and concepts from industry leading retail businesses
  • Acquire actionable insights for your retail business in a changing, consumer-led world
  • Gain forward insight on consumer trends and retailing imperatives
  • Network with a premium audience of retailers, where CEOs talk to CEOs in a five star environment
  • Determine the year ahead in Retail

Gain access

// 9+ keynotes
// 2 Powerful days
// Executive learning agenda
// 50+ industry speakers
// 350+ executives
// 5 Star networking environment


John Durkan
Managing Director
Joseph Feczko
Executive Vice-President, Chief Creative Officer
Macy's Inc (USA)
Michael Ward
Chief Executive Officer
Harrods (UK)
Eric Petersen
Senior Vice President Global Brand
Lululemon (CA)
Maggie Zhou
Managing Director
Alibaba Group, Australia & New Zealand
Whitney Walker
General Manager, Stores
Sonos (USA)
Gwen Morrison
Chief Executive Officer
The Store (USA)
Jack Gance
Chemist Warehouse Group
Evan Hutton
Managing Director, Australia
Williams-Sonoma, Inc
Ashley Gardner
Chief Financial Officer
David Jones
Ian Bailey
Managing Director
Peter Birtles
Managing Director & Chief Executive Officer
Super Retail Group
Scott Fyfe
Chief Executive Officer
Country Road Group
Glenn Andrew
Managing Director Australia & New Zealand
Steven Cain
Chief Executive Officer, Supermarkets & Convenience
Mark Ward
Managing Director
Kylie Watson-Wheeler
Senior Vice President & Managing Director
The Walt Disney Company Australia & New Zealand
John Winning
Chief Executive Officer
Winning Group
Dr Michael Schaper
Deputy Chair
Rachel Yangoyan
Executive Manager Loyalty Services
Qantas Loyalty
Mark Ronan
Chief Executive Officer
Adairs Retail Group
Chris Garlick
Chief Executive Officer
Starbucks Australia
Tristan Harris
Co- Chief Executive Officer
Harris Farm Markets
Peter McLoughlin
Managing Director
Coca-Cola Amatil
Steven Marks
Guzman Y Gomez
Lou Jardin
Managing Director
SPAR Australia
Suzanne Santos
General Manager - Retail & Customer Service
Matthew Keighran
Managing Director Oceania and Japan
Hugo Boss
Frances Martin
Vice President, Retail
Tanya Houghton
Chief Operating Officer Retail
Lana Hopkins
Founder & Chief Executive Officer
Warren Hogan
Principal Adviser
Commonwealth Treasury
Jane Kelly
Chief Human Resources Officer
Super Retail Group
Col Kennedy
General Manager, Brand & Customer Experience
Country Road
Tim MacKinnon
Chief Marketing Officer
eBay Australia
Jane Hoban
Global Marketing Director
T2 Tea
Karl Winther
National Marketing Manager
Jonathan Reeve
E-Commerce Fulfilment Consultant
Author of Retail's Last Mile
Murray Chenery
Former General Manager Marketing


  • The Outlook – Embracing Responsive Retail in Changing Times
  • The Customer – Retail Strategy that Unleashes Customer Power
  • The Plan – Agile Strategy in Pursuit of Sustainable Success
  • Marketing – Creating Cut-through in the Personalised Marketing Age
  • Technology – Leveraging Technology to Enable Next Generation Retailing
  • People – The Retail Frontline – From Shopfront to Boardroom
  • The Opportunity – New Avenues for Expansion through Diversifying the Retail Offer
  • The Future – Future-proofing for the Retail Revolution
  • Loyalty – Loyalty Beyond the Program: Bringing Retail Closer
  • Product – Taking Stock: Preserving Product Power in the face of Transformation
  • Store – Thinking Outside the Box: Bringing Retail Stores Back to Life



eStar is Australasia’s leading specialist eCommerce solutions provider, delivering outstanding experiences with some of the region’s best brands, through a combination of thought leadership, user experience, development, design and partners.


Retailite uses the best in products, design and technology to assess, shape and create your customers retail experience through bespoke lighting solutions.

Celebrating its 7th year, the Retail Leaders Forum is unparalleled in the level of delegates and speakers it attracts.

From knowledge sharing, to brand exposure and lead generation, sponsors have an effective platform to engage this decision making audience, before, during and after the event.

As marketing platform to demonstrate expertise, credibility and grow your business within the Retail industry, the Retail Leaders Forum offers unrivalled cut-through.

This event was sold out in 2017

Tim Lockwood – Commercial Manager
Tel: 02 8004 3172
Email: timl@cmgroup.com.au


Sofitel Wentworth Hotel
61-101 Phillip Street,
Sydney NSW 2000, Australia.


To receive a discount on rooms. Contact reservations directly on (02) 9228 9188 or H3665@sofitel.com and quote RETAIL050318

Click here to view full map


Packages Early Bird Price Per Delegate (Ends December 8) Standard Price Per Delegate (Begins December 9)
Retailer - 1-2 Delegates $1800 + GST $2200 + GST
Retailer - 3-5 Delegates $1620 + GST $2020 + GST
Retailer - 6-9 Delegates $1440 + GST $1840 + GST
Retailer - 10+ Delegates $1260 + GST $1660 + GST
Non-Retailer Attendance * N/A

* Non-Retailer Attendance: The Retail Leaders Forum is open to retailers only. If you are a service
provider and would like to attend, this can only be done through sponsorship. Please contact Tim on timl@connectevents.com.au or +61 (2) 8004 3172 to learn about our sponsorship opportunities.

Need to convince the boss? Download the Approval Form
  • Terms & Conditions

    Connect Events is part of Connect Media Group Pty Ltd

    Delegate Package:

    Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to speaker presentations. Please note: not all speakers choose to provide presentation papers. One delegate pass is entry for one person only, passes cannot be shared. Organiser’s reserve the right to deny entry to anyone not registered.

    Payment & Discounts:

    Payment of invoice is due within 7 days of registration. A 3% surcharge is payable for all credit card transactions. Only one promotional discount code can be applied per registrant. Payment in full is required by the first day of the event. Please note: Registrations made within 7 days of the event can only be paid via credit card.

    Organiser’s Rights:

    Connect Media Group endeavours to ensure the conference programme and speaker line-up is correct at the time of the event. All advertised details are correct at time of publishing. Due to unforeseen circumstances Connect Media Group reserves the right to alter the programme prior to the event without notice. We also reserve the right to cancel or postpone this event when full refunds will be issued. Connect Media Group reserves the right to deny access to any individual that engages in or is alleged to engage in practices that are considered unprofessional and inappropriate for a business conference. We reserve the right to deny access to delegates that may affect the client / vendor ratio of attendance in favour of the interests of sponsors and commercial partners of the event.

    Photography and Video

    Connect Media Group may take photographs and/or video of the event you are attending and in doing so your image may be included in the photographs and videos reproduced and distributed by Connect Media Group in any medium to any part of the world.  By attending the event you irrevocably agree to submit your image for reproduction by Connect Media Group in distributing marketing material and/or video footage of the events. Should a delegate not agree to the above image release, they must advise team@cmgroup.com.au

    Cancellation Policy:
    A substitute delegate is welcome at any time provided the request is made in writing. A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Full payment is required within 7 days of registration – if payment is not received in this time and cancellation is requested more than 10 days after registration – payment is to be honoured.

    Privacy Disclosure:

    We take your privacy seriously. Information collected on this registration will be held in the strictest of confidence on a secure database. This information may be used in order to contact you regarding future events, product development and services offered. If you do not wish to be contacted please email team@cmgroup.com.au To view our full privacy policy please visit: http://www.connectmediagroup.com.au/privacy-policy/

  • FAQ

    What’s included in my delegate pass?
    A Delegate Pass includes access to all sessions, refreshment breaks, networking lunches, networking drinks reception, and access to provided speaker presentations.

    Is there a group booking discount?
    Yes – groups of 3 people or more are entitled to a discount. Full discount information is available on our registration page. If you have any questions about how group bookings work, please contact team@cmgroup.com.au

    Can I transfer my pass?
    A delegate pass is entry for one person only, passes cannot be shared. A substitute delegate is welcome at any time prior to the event, provided the request is made in writing to team@cmgroup.com.au

    How do I receive my delegate pass?
    Following the completion of your registration and payment, you will receive an email confirmation. We will contact you via email one week before the event to provide final information regarding your participation. Delegate badges and all event material will be provided upon arrival at the event – nothing will be sent in the post.

    Is media registration available?
    No, this is a closed and confidential event. Media registrations are not available.

    Cancellation Policy
    A full refund less a $250 (GST Inclusive) processing fee is applicable on cancellation requests made in writing within 10 days of registration. No refunds are available for cancellations made more than 10 days after registration.

    Will there be a delegate list available?
    No, Connect Events does not provide delegate lists to attendees.